Website says open 24/7. Google says 24/7. App says 24/7.App took my payment and they said they were closed.
Atmosphere: 1
Food: 1
Service: 1
Hope LaCross
Very disappointed in the management running this store, debbie the manager was very disrespectful i was picking up a door dash order normally we go through the drive through and pick up our order so we proceeded to do so this time the first person at the window told us to pull to the next window and when we get to that window we are greeted by debbie the manager in a disrespectful tone telling us we aren’t allowed to get out order that way when we proceed to ask why she slammed the window close in our face.. then we go in the store and ask for her name to make a report on her a gentleman gives us her name and we ask her if that’s her name she refused to give us that information and proceeded to tell the person who did give us her name to leave. very unprofessional
Service: 1
djd3396
Well the last few times I attempted to go there and order from within the lobby, the doors were locked. Looking at lobby hrs, the lobby should have been opened. Two times I went at 6am and it States lobby opens at 5am and another time I went at 9pm and it States open until 10pm. That is false advertising. They either need to change their lobby times or be open
Brandon Wilkinson
Poor work customer service n maintenance person walking around lobby in
Atmosphere: 3
Food: 2
Service: 1
Kerstin Sant
We ordered everything and everything was fine We got to the first window and the lady was extremely nice for it being 8am. We pay and go to the second window which is where it got rude. The lady at the second window didn't even acknowledge us just pretty much through our food and drinks at us and just walked away without saying if it was everything or not.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Mcchicken, 40 Mcnuggets, French Fries
Susan Clark
Way to busy food was ok.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: French Fries
Sabrina Williams
McDonald's #711 located at 2745 Bay Rd in Saginaw, Mi on 02/23/2023 at approximately 8:45 am & 8:50 am tickets #1379 & 246. I arrived to place a order via the drive thru via my mobile app code. Paid and was placed to wait for my food. Which was expected. As I sat for a few mins I realized I forgot something. I go inside and order 2 sausage. While paying I notice the runner/employee is taking my drive-thru order outside. I ask the cashier to advise him I'm inside. He stops and brings the order back to me at the counter. After I pay I'm waiting on my order for the 2 extra sausages. Meanwhile the cashier calls for a PROMO for her current customer. A woman in a McDonald's sweater type uniform, who was initially bagging the orders at the pass comes and helps her. I'm assuming a manager or lead because she has on different attire. My point as she goes to walk away. I say excuse me may I have some more syrup? And I quote, "I'm supposed to change you", as she reaches for A syrup. I reply well Ma'am I have 3 breakfasts and 2 syrups. She then, throws, tosses whatever the heck you wanna call it the syrup in the bag. I tell her that's awful customer service how you throw the syrup in the bag. If you have a attitude you need to go in the back and check yourself and come back when your better. She says some words back saying she did throw/toss it. As a customer visiting my mother, while here from NYC. The one thing that she wanted was a extra sausage.
Well unfortunately, not only did I pay for the sausage $4, I was so upset! I left without my order. My mother recently had a stroke and she wanted extra sausage. Thanks McDonald's for showing a visitor as well as my home towner a terrible welcome home!
Dan H
On Multiple occasions I have ordered items from this location and they have been wrong. Ordered a McChicken tonight through Door dash with an extra patty and the slip for the modification was on the wrapper but it was still just a regular McChicken. Like did you even read the slip before putting it on the wrapper??? Can you read??? This is the 3rd time this has happened. Only recourse is driving up there to get the right item. no refunds or price adjustment to the cost of what was actually given...I didn't pay extra to have it delivered to have to drive up there for the correct item cause you guys can't read.
Atmosphere: 1
Food: 1
Service: 1
Claudia Rios
Keri took my order and she had a high-energy, positive, and friendly tone. She said ma’am and thank you and greeted me with a smile.
The kiddos enjoyed themselves In the playscape. Food.placw for the kiddos
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: 40 Mcnuggets, Big Mac, Happy Meal
Matthew Nyquist
The playplace was the best here. Unlike any other mcdonalds with the playplace. All the other ones were bad but this one was the bestKid-friendliness: Playplace was the best
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 40 Mcnuggets, French Fries, Happy Meal, Mcflurry with Oreo Cookies
Jay Metz
I rarely come here because the drive through is the worst. They get the cars past the order panel quick for their timer, but then you sit in the drive-through spots for 20 minutes for a breakfast sandwich. Just a ridiculous scam. If I knew how many people were sitting in the lot on the other side of the building, I wouldn't even stop.
Atmosphere: 1
Food: 3
Service: 1
Malinda Blackmer
This place is always busy somehow but orders aren’t taken right, food is cold or wrong. I don’t know how I can wait in line over 10 minutes and get cold fries…
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: 40 Mcnuggets
Logan Beyer
Constantly lied too, not open 24 hours like it says, got told to “go away”.
The app is great to use
Atmosphere: 5
Food: 5
Service: 4
Website says open 24/7. Google says 24/7. App says 24/7.App took my payment and they said they were closed.
Atmosphere: 1
Food: 1
Service: 1
Very disappointed in the management running this store, debbie the manager was very disrespectful i was picking up a door dash order normally we go through the drive through and pick up our order so we proceeded to do so this time the first person at the window told us to pull to the next window and when we get to that window we are greeted by debbie the manager in a disrespectful tone telling us we aren’t allowed to get out order that way when we proceed to ask why she slammed the window close in our face.. then we go in the store and ask for her name to make a report on her a gentleman gives us her name and we ask her if that’s her name she refused to give us that information and proceeded to tell the person who did give us her name to leave. very unprofessional
Service: 1
Well the last few times I attempted to go there and order from within the lobby, the doors were locked. Looking at lobby hrs, the lobby should have been opened. Two times I went at 6am and it States lobby opens at 5am and another time I went at 9pm and it States open until 10pm. That is false advertising. They either need to change their lobby times or be open
Poor work customer service n maintenance person walking around lobby in
Atmosphere: 3
Food: 2
Service: 1
We ordered everything and everything was fine We got to the first window and the lady was extremely nice for it being 8am. We pay and go to the second window which is where it got rude. The lady at the second window didn't even acknowledge us just pretty much through our food and drinks at us and just walked away without saying if it was everything or not.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Mcchicken, 40 Mcnuggets, French Fries
Way to busy food was ok.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: French Fries
McDonald's #711 located at 2745 Bay Rd in Saginaw, Mi on 02/23/2023 at approximately 8:45 am & 8:50 am tickets #1379 & 246. I arrived to place a order via the drive thru via my mobile app code. Paid and was placed to wait for my food. Which was expected. As I sat for a few mins I realized I forgot something. I go inside and order 2 sausage. While paying I notice the runner/employee is taking my drive-thru order outside. I ask the cashier to advise him I'm inside. He stops and brings the order back to me at the counter. After I pay I'm waiting on my order for the 2 extra sausages. Meanwhile the cashier calls for a PROMO for her current customer. A woman in a McDonald's sweater type uniform, who was initially bagging the orders at the pass comes and helps her. I'm assuming a manager or lead because she has on different attire. My point as she goes to walk away. I say excuse me may I have some more syrup? And I quote, "I'm supposed to change you", as she reaches for A syrup. I reply well Ma'am I have 3 breakfasts and 2 syrups. She then, throws, tosses whatever the heck you wanna call it the syrup in the bag. I tell her that's awful customer service how you throw the syrup in the bag. If you have a attitude you need to go in the back and check yourself and come back when your better. She says some words back saying she did throw/toss it. As a customer visiting my mother, while here from NYC. The one thing that she wanted was a extra sausage. Well unfortunately, not only did I pay for the sausage $4, I was so upset! I left without my order. My mother recently had a stroke and she wanted extra sausage. Thanks McDonald's for showing a visitor as well as my home towner a terrible welcome home!
On Multiple occasions I have ordered items from this location and they have been wrong. Ordered a McChicken tonight through Door dash with an extra patty and the slip for the modification was on the wrapper but it was still just a regular McChicken. Like did you even read the slip before putting it on the wrapper??? Can you read??? This is the 3rd time this has happened. Only recourse is driving up there to get the right item. no refunds or price adjustment to the cost of what was actually given...I didn't pay extra to have it delivered to have to drive up there for the correct item cause you guys can't read.
Atmosphere: 1
Food: 1
Service: 1
Keri took my order and she had a high-energy, positive, and friendly tone. She said ma’am and thank you and greeted me with a smile.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The kiddos enjoyed themselves In the playscape. Food.placw for the kiddos
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: 40 Mcnuggets, Big Mac, Happy Meal
The playplace was the best here. Unlike any other mcdonalds with the playplace. All the other ones were bad but this one was the bestKid-friendliness: Playplace was the best
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 40 Mcnuggets, French Fries, Happy Meal, Mcflurry with Oreo Cookies
I rarely come here because the drive through is the worst. They get the cars past the order panel quick for their timer, but then you sit in the drive-through spots for 20 minutes for a breakfast sandwich. Just a ridiculous scam. If I knew how many people were sitting in the lot on the other side of the building, I wouldn't even stop.
Atmosphere: 1
Food: 3
Service: 1
This place is always busy somehow but orders aren’t taken right, food is cold or wrong. I don’t know how I can wait in line over 10 minutes and get cold fries…
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: 40 Mcnuggets
Constantly lied too, not open 24 hours like it says, got told to “go away”.
Atmosphere: 1
Food: 1
Service: 1