I’ve gone here plenty of times. Today they straight up BURNT the meat. Chicken and steak. I payed and tipped like $17 it came out too and tasted disgusting. Whoever is on the grill should have thrown it away. Not serve that garbage to customers. That’s not integrity. I then talked to Vanessa “the manager” who was mad at me for complaining. Hung up on me in the middle of talking. I guess companies will hire anyone at this point. This left a very negative impression on me. Managers passive aggressive attitude made it worse.
Atmosphere: 3
Food: 1
Service: 2
John
I visited Qdoba on Monday night, expecting the usual quality and service that I've come to appreciate as a regular customer. Unfortunately, my recent experience left much to be desired and has prompted me to share my concerns.Firstly, I ordered a bowl with steak and extra chicken for my wife, who wasn't present at the time. However, the portions we received were noticeably smaller than usual, which was disappointing given the current market prices. It was disheartening to see other customers receiving larger servings, making me question the consistency of service.Additionally, when I tried to order a citrus lime chicken salad, I encountered difficulties due to the staff's lack of knowledge about the ingredients. Neither the employee nor the manager could provide information, forcing me to search for details myself. This lack of familiarity with menu items raises concerns about the staff's training and preparation.Furthermore, the store experienced shortages of essential ingredients such as fajita vegetables. Despite having the item in stock, they took the order of the person behind me because I had to look up the ingredients of a menu item. This resulted in the other customer taking the last of the fajitas, impacting my ability to complete our order as intended.Moreover, I must highlight the dismissive attitude displayed by the Qdoba manager during our past interaction. When I attempted to address further concerns over the phone, the manager was rude and terminated the call abruptly. This lack of professionalism has greatly soured my perception of the brand.Due to these concerns and the apparent disregard for customer satisfaction, I might start going back to Chipotle. As a side note, they are violating the Consumer Protection Act by listing a price for surf and turf under the protein selection of the build-your-own. When you order it, they say it's a signature dish. News flash, that is not legal. I will be reporting this to the state, as numerous reports have gone unanswered by the company.
Atmosphere: 1
Food: 2
Service: 1
MARIO
It’s been 3 years since I’ve stepped in a QDOBA walked in the other day to see and walked right the hell out just shut them down already what a joke !
Atmosphere: 1
Food: 1
Service: 1
Ft Edu
WOW WOW WOW, what happened to this place first I got there and was greeted by some raspy voiced girl who made my burrito she looked like she didn’t want to be there, ok whatever did an ok job at taking my order/making my burrito but when I sat down to eat and unwrapped the burrito it all fell apart thank God I put down a lot of napkins underneath my food, the workers were loud, raspy voice and some guy went out and came back in and REEKED of marijuana the whole vibe of the place went down from what I used to rememberI was team qdoba over chipotle but the ppl at this location made it feel like it was rundown and trashy.
Atmosphere: 1
Food: 1
Service: 1
Valorie Anderson-Branch
The girl who prepared the food acted like she seriously didn't want to be there.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Burritos
Grizzly Warrior
Terrible burrito had maybe three bites of meat whole burrito was full of rice. Service was rushed and not needed when I was the only one in line. I will not be coming back.
Atmosphere: 1
Food: 1
Service: 1
Nelly E
Nice staff and clean
Mike Rogers
Very friendly staff, open until 10 for more flexibility/convenience and consistently solid food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tortilla Chips and Salsa, Quesadilla, Burrito Bowl Topped with Freshly Grilled Adobo Chicken Brings the Flavor, New Quesabirria Burrito, Burritos Bowls, Chips and Queso, Burritos
Melissa Wax
Sam and Dakota were amazing! They provided the best customer service I’ve gotten and were so friendly, kind and informational about rewards. Will definitely be coming back to this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burritos Bowls
Zackary St. John
Walked in,a qdoba employee with red hair was talking aggressively talking about another worker. And made a point to tell everyone he was short staffed and then continued to rush and speak to staff and customers very condescendingly we walked out before we even got to the front just because of his attitude.
I came in a little before close and usually people want me out of their face but a girl with red hair was up there by herself and made great conversation and made amazing food complimented me and made my
Atmosphere: 5
Food: 5
Service: 5
Pam Hohf
We stopped at a different location the other night and wow! what a difference in our experience from our "regular store", Staff was friendly and portions were different too, The dining area was clean and well maintained. That's customer service at Hall Rd and Hayes.
Atmosphere: 5
Food: 5
Service: 5
Michael Miller
Poorly ran. Extremely slow for no more customers they had. Staff was rude and seemed very unhappy to be there.
Coco Carreker
I went to get food this morning at 10:30 am. Pulled on the door saw the staff look at me and didn’t open the door. I went back to my car called the phone number to see what time they were opening today, they said 10:30. Whom ever answered the phone didn’t seem happy that I was calling. They finally opened the door at about 10:33. When I walked in the door a Caucasian young lady with glasses, brown hair and piercings was rude. I spoke to her she proceeded to ask me are you getting a bowl today I said no. Then she says, so you’re getting a burrito. Just rude for no reason and then as she is warming my tortilla I heard her say to the African American young lady next to her she’s rude. They also, did not have lettuce ready. I never write a review but I feel as though the owner/ manager needs to know that their staff is not welcoming. When a customer is spending their money the least I expect is good customer service. I will not be returning to this location. The food was good but overall, not a good experience.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Burritos
Abigail Cornell
Amazing customer service!!!! Great attention to detail in food presentation. Food taste was spot on. Dining area was very clean and organized. Keep up the great work! Thanks for a great lunch!
I’ve gone here plenty of times. Today they straight up BURNT the meat. Chicken and steak. I payed and tipped like $17 it came out too and tasted disgusting. Whoever is on the grill should have thrown it away. Not serve that garbage to customers. That’s not integrity. I then talked to Vanessa “the manager” who was mad at me for complaining. Hung up on me in the middle of talking. I guess companies will hire anyone at this point. This left a very negative impression on me. Managers passive aggressive attitude made it worse.
Atmosphere: 3
Food: 1
Service: 2
I visited Qdoba on Monday night, expecting the usual quality and service that I've come to appreciate as a regular customer. Unfortunately, my recent experience left much to be desired and has prompted me to share my concerns.Firstly, I ordered a bowl with steak and extra chicken for my wife, who wasn't present at the time. However, the portions we received were noticeably smaller than usual, which was disappointing given the current market prices. It was disheartening to see other customers receiving larger servings, making me question the consistency of service.Additionally, when I tried to order a citrus lime chicken salad, I encountered difficulties due to the staff's lack of knowledge about the ingredients. Neither the employee nor the manager could provide information, forcing me to search for details myself. This lack of familiarity with menu items raises concerns about the staff's training and preparation.Furthermore, the store experienced shortages of essential ingredients such as fajita vegetables. Despite having the item in stock, they took the order of the person behind me because I had to look up the ingredients of a menu item. This resulted in the other customer taking the last of the fajitas, impacting my ability to complete our order as intended.Moreover, I must highlight the dismissive attitude displayed by the Qdoba manager during our past interaction. When I attempted to address further concerns over the phone, the manager was rude and terminated the call abruptly. This lack of professionalism has greatly soured my perception of the brand.Due to these concerns and the apparent disregard for customer satisfaction, I might start going back to Chipotle. As a side note, they are violating the Consumer Protection Act by listing a price for surf and turf under the protein selection of the build-your-own. When you order it, they say it's a signature dish. News flash, that is not legal. I will be reporting this to the state, as numerous reports have gone unanswered by the company.
Atmosphere: 1
Food: 2
Service: 1
It’s been 3 years since I’ve stepped in a QDOBA walked in the other day to see and walked right the hell out just shut them down already what a joke !
Atmosphere: 1
Food: 1
Service: 1
WOW WOW WOW, what happened to this place first I got there and was greeted by some raspy voiced girl who made my burrito she looked like she didn’t want to be there, ok whatever did an ok job at taking my order/making my burrito but when I sat down to eat and unwrapped the burrito it all fell apart thank God I put down a lot of napkins underneath my food, the workers were loud, raspy voice and some guy went out and came back in and REEKED of marijuana the whole vibe of the place went down from what I used to rememberI was team qdoba over chipotle but the ppl at this location made it feel like it was rundown and trashy.
Atmosphere: 1
Food: 1
Service: 1
The girl who prepared the food acted like she seriously didn't want to be there.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Burritos
Terrible burrito had maybe three bites of meat whole burrito was full of rice. Service was rushed and not needed when I was the only one in line. I will not be coming back.
Atmosphere: 1
Food: 1
Service: 1
Nice staff and clean
Very friendly staff, open until 10 for more flexibility/convenience and consistently solid food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tortilla Chips and Salsa, Quesadilla, Burrito Bowl Topped with Freshly Grilled Adobo Chicken Brings the Flavor, New Quesabirria Burrito, Burritos Bowls, Chips and Queso, Burritos
Sam and Dakota were amazing! They provided the best customer service I’ve gotten and were so friendly, kind and informational about rewards. Will definitely be coming back to this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burritos Bowls
Walked in,a qdoba employee with red hair was talking aggressively talking about another worker. And made a point to tell everyone he was short staffed and then continued to rush and speak to staff and customers very condescendingly we walked out before we even got to the front just because of his attitude.
Atmosphere: 1
Service: 1
Restaurantji Recommends
I came in a little before close and usually people want me out of their face but a girl with red hair was up there by herself and made great conversation and made amazing food complimented me and made my
Atmosphere: 5
Food: 5
Service: 5
We stopped at a different location the other night and wow! what a difference in our experience from our "regular store", Staff was friendly and portions were different too, The dining area was clean and well maintained. That's customer service at Hall Rd and Hayes.
Atmosphere: 5
Food: 5
Service: 5
Poorly ran. Extremely slow for no more customers they had. Staff was rude and seemed very unhappy to be there.
I went to get food this morning at 10:30 am. Pulled on the door saw the staff look at me and didn’t open the door. I went back to my car called the phone number to see what time they were opening today, they said 10:30. Whom ever answered the phone didn’t seem happy that I was calling. They finally opened the door at about 10:33. When I walked in the door a Caucasian young lady with glasses, brown hair and piercings was rude. I spoke to her she proceeded to ask me are you getting a bowl today I said no. Then she says, so you’re getting a burrito. Just rude for no reason and then as she is warming my tortilla I heard her say to the African American young lady next to her she’s rude. They also, did not have lettuce ready. I never write a review but I feel as though the owner/ manager needs to know that their staff is not welcoming. When a customer is spending their money the least I expect is good customer service. I will not be returning to this location. The food was good but overall, not a good experience.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Burritos
Amazing customer service!!!! Great attention to detail in food presentation. Food taste was spot on. Dining area was very clean and organized. Keep up the great work! Thanks for a great lunch!
Atmosphere: 5
Food: 5
Service: 5