First timer and Everything I ate was amazing! The service was fast and the server was very helpful with food choices.
H M
Scallops HAD NO FLAVOR. Asparagus overcooked. Very
Atmosphere: 5
Food: 2
Service: 5
Monique S.
Upon my arrival at Fishbones, with 9 seniors, the manager, Leroy, began immediately telling me about the 20% gratuity and single bill. I was disappointed that he didn't, at least, say good morning or hello. Rude!!! I still asked Leroy if he would give us separate bills since, clearly, we were the ONLY people in the whole restaurant (for at least an hour). He said No and that that was the policy and walked away. Rude!!! After asking for a printout of the bill, I calculated each senior's bill and handed them a paper with their amount due. After eating a delicious lunch.....the food was on point, Danielle, the waitress, came over and gathered up all the papers ( with amounts due), cash, and cards from each senior. A few minutes later, Danielle motioned me over to the cash register to tell me that the total amount of money was short by $30. I asked her if she got everyone's money due and she said yes. She began telling me that she didn't have time for this and that it was my fault that it was short. I told her that I figured out everyone's bill correctly and that it wasn't my fault. She was frustrated and short with me. She told me to take the money and figure it out because she really didn't have time, with a huge attitude. Danielle came over a few minutes later and began yelling. She was saying that it was my fault and that I didn't handle my job while assisting the seniors. She was loud and obnoxious! I told her to give me time to think. It was clearly her fault that she didn't collect the senior's card for payment. She just went overboard with her reaction to the situation.....very unprofessional and disrespectful!!!! I decided to return all the seniors' funds back to them and start over. After returning all the papers and funds back to the seniors, we figured out that Danielle had not collected all the seniors' payments. She skipped one senior....so it was her fault. I was busy figuring out the bill for everyone while Danielle was supposed to be collecting their money. I was in the middle of writing out papers and handing them out while she went around to collect the amounts due....like waitresses are supposed to do. She never apologized or admitted her fault in the situation. The seniors would've had a nice afternoon lunch if it weren't for her drama. She needs to find a different profession away for dealing with customers because she didn't demonstrate customer service AT ALL!!! I will never eat at the Southfield Fishbones again!!! From the manager to the waitress, customer service was not present. So sorry that the seniors had to experience the whole ordeal when it was unnecessary. So sad....especially since the food was delicious. I'll make sure that everyone I know will choose another restaurant to spend their money.
Catherine Kue
Service is mid. Food was hot and fast. Nothing special tho.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Southern Fried Catfish
Keisha E (Kei)
I had a great server Troy he was excellent and smelled good, alsoParking: There are lots of spots in the front and back
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Red Beans and Rice, Southern Fried Catfish, Gumbo Ya Ya
Erica King
No wait, quick seating, quick and friendly service. More than one waiter checked in while dining. Spacious seating, clean well-lit restrooms and live band on Saturdays.
Atmosphere: 5
Food: 4
Service: 5
Loretta W
I was greeted immediately upon entering the restaurant, we sat down without having to wait. The food had a pretty good flavor and taste. The temperature could have been a little hotter I ordered the chicken and sausage jambalaya which was really good Highly recommended.The staff was friendly, our server was friendly and the restrooms were clean.Our server did forget to bring my drink outside of that, that was the only discrepancy. Which she apologized for.Great place for a team outing to have lunch, or meet up with friends.Apparently they have live jazz on Saturday! FYI
Atmosphere: 5
Food: 4
Service: 4
Karen Simmons
The best cat fish ever, but I think the cooking oil was old, it gave me and my son diarrhea and he didn't have fish he had fried gator.. first time there. Good going in , not good coming
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Alligator Voodoo
Gabe Nichols
The host was quite rude with us and almost spoiled our
Atmosphere: 5
Food: 5
Service: 3
Shannon N.
Food was good. Not the problem. Problem is we came at lunchtime and were charged dinner prices. We were sat with both lunch and dinner menus, but when ordering I pointed to the pasta dish in the lunch menu. I thought, we both thought, we were ordering lunch, especially since it was 1:30-1:40 when we ordered. We received a bill for dinner prices. I assume I got dinner portions, but that was not what I ordered, expected or wanted. I feel like if a restaurant is going to provide two menus at lunchtime, the servers should ask what menu you want to order from to prevent this kind of absolute regret coming here. I ordered 20$ pasta but spent 33$, and likewise there was a more than 10$ difference for my husband's meal. I ordered a side of red beans and rice to accompany my pasta and was charged $13 instead of $6. Just all around a bad experience as it was obvious we were taken advantage of. Would not recommend. Also, is there an auto gratuity on every single check, even for a party of 2? Sus.
Came to celebrate my birthday with my mom a couple months back and we had a good time. We had an amazing server, Troy! Give that man a
Service: 5
Dave LaGrande
Always a wonderful experience! My favorite seafood restaurant, period!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Perch, Andouille Sausage, Red Beans and Rice, Southern Fried Catfish, Chicken Florentine
Marie Davis
We absolutely HATED our last experience here. We went there for a nice Valentine's Day dinner and it was completely ruined.Our dinner started out good with a crab stuffed mushroom appetizer. Then our entrees came and everything was COLD. We let the waiter know that our food was cold. He said he would take care of it. We said we didn't just want them reheated since we had food that would not be good reheated (steak, lobster tail, ribs and chicken). Needless to say they just reheated it so everything was now overcooked and dry.We asked to speak to the manager. We let him know what had happened. His name was Leroy. He got irate and said that we could either eat it the way it was or leave. Regardless of our decision we had to pay for it or he was going to call the police.What a great Valentine's Day this was turning out to be -- NOT!!!Since the food was not edible at this point we paid the bill of $150 (not including the 20% tip they had the nerve to add on) and left. We've tried to contact the owner 3x now and he has refused to call us back.This is the worst dining experience we've ever had. And we eat out a lot.If you want edible food that won't give you food poisoning from being undercooked/cold or dried out from being overcooked definitely pass Fishbone's by every...single...time.
Atmosphere: 1
Food: 1
Service: 1
Shassloan Timmons
The customer service was very disappointing. I asked for extra crackers for both orders. I had no problem with paying for extra. When I got to my destination, I didn't have any crackers at all. It may not seem important to anyone else but I didn't go home. It was my first and only meal for the day and because of my schedule, I had planned to eat between stops. When I spoke with the manager, he started talking to me about gratuity. Sad, sad, sad. He had no sympathy because he wasn't the one that was inconvenienced.I will not be going back to that particular restaurant. He appeared to be bothered because he had to talk to me about crackers. But I specifically asked for EXTRA and they gave me none. At this point, I can't eat my food until I purchase crackers. I guess I should've checked my bag. The manager was very bothered and disengaged. ?
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Gumbo Ya Ya
Paul Jonte-Crane
The food was good, service was good; however, I will probably not go back to Fishbone's as I don't appreciate that a gratuity was already not just calculated but ADDED to my bill. I can understand for larger tables, but I was there on my own. I don't like being forced to a certain amount; I am sorry that there are stingy/rude persons out there, but I am not one of them.
First timer and Everything I ate was amazing! The service was fast and the server was very helpful with food choices.
Scallops HAD NO FLAVOR. Asparagus overcooked. Very
Atmosphere: 5
Food: 2
Service: 5
Upon my arrival at Fishbones, with 9 seniors, the manager, Leroy, began immediately telling me about the 20% gratuity and single bill. I was disappointed that he didn't, at least, say good morning or hello. Rude!!! I still asked Leroy if he would give us separate bills since, clearly, we were the ONLY people in the whole restaurant (for at least an hour). He said No and that that was the policy and walked away. Rude!!! After asking for a printout of the bill, I calculated each senior's bill and handed them a paper with their amount due. After eating a delicious lunch.....the food was on point, Danielle, the waitress, came over and gathered up all the papers ( with amounts due), cash, and cards from each senior. A few minutes later, Danielle motioned me over to the cash register to tell me that the total amount of money was short by $30. I asked her if she got everyone's money due and she said yes. She began telling me that she didn't have time for this and that it was my fault that it was short. I told her that I figured out everyone's bill correctly and that it wasn't my fault. She was frustrated and short with me. She told me to take the money and figure it out because she really didn't have time, with a huge attitude. Danielle came over a few minutes later and began yelling. She was saying that it was my fault and that I didn't handle my job while assisting the seniors. She was loud and obnoxious! I told her to give me time to think. It was clearly her fault that she didn't collect the senior's card for payment. She just went overboard with her reaction to the situation.....very unprofessional and disrespectful!!!! I decided to return all the seniors' funds back to them and start over. After returning all the papers and funds back to the seniors, we figured out that Danielle had not collected all the seniors' payments. She skipped one senior....so it was her fault. I was busy figuring out the bill for everyone while Danielle was supposed to be collecting their money. I was in the middle of writing out papers and handing them out while she went around to collect the amounts due....like waitresses are supposed to do. She never apologized or admitted her fault in the situation. The seniors would've had a nice afternoon lunch if it weren't for her drama. She needs to find a different profession away for dealing with customers because she didn't demonstrate customer service AT ALL!!! I will never eat at the Southfield Fishbones again!!! From the manager to the waitress, customer service was not present. So sorry that the seniors had to experience the whole ordeal when it was unnecessary. So sad....especially since the food was delicious. I'll make sure that everyone I know will choose another restaurant to spend their money.
Service is mid. Food was hot and fast. Nothing special tho.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Southern Fried Catfish
I had a great server Troy he was excellent and smelled good, alsoParking: There are lots of spots in the front and back
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Red Beans and Rice, Southern Fried Catfish, Gumbo Ya Ya
No wait, quick seating, quick and friendly service. More than one waiter checked in while dining. Spacious seating, clean well-lit restrooms and live band on Saturdays.
Atmosphere: 5
Food: 4
Service: 5
I was greeted immediately upon entering the restaurant, we sat down without having to wait. The food had a pretty good flavor and taste. The temperature could have been a little hotter I ordered the chicken and sausage jambalaya which was really good Highly recommended.The staff was friendly, our server was friendly and the restrooms were clean.Our server did forget to bring my drink outside of that, that was the only discrepancy. Which she apologized for.Great place for a team outing to have lunch, or meet up with friends.Apparently they have live jazz on Saturday! FYI
Atmosphere: 5
Food: 4
Service: 4
The best cat fish ever, but I think the cooking oil was old, it gave me and my son diarrhea and he didn't have fish he had fried gator.. first time there. Good going in , not good coming
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Alligator Voodoo
The host was quite rude with us and almost spoiled our
Atmosphere: 5
Food: 5
Service: 3
Food was good. Not the problem. Problem is we came at lunchtime and were charged dinner prices. We were sat with both lunch and dinner menus, but when ordering I pointed to the pasta dish in the lunch menu. I thought, we both thought, we were ordering lunch, especially since it was 1:30-1:40 when we ordered. We received a bill for dinner prices. I assume I got dinner portions, but that was not what I ordered, expected or wanted. I feel like if a restaurant is going to provide two menus at lunchtime, the servers should ask what menu you want to order from to prevent this kind of absolute regret coming here. I ordered 20$ pasta but spent 33$, and likewise there was a more than 10$ difference for my husband's meal. I ordered a side of red beans and rice to accompany my pasta and was charged $13 instead of $6. Just all around a bad experience as it was obvious we were taken advantage of. Would not recommend. Also, is there an auto gratuity on every single check, even for a party of 2? Sus.
Restaurantji Recommends
Came to celebrate my birthday with my mom a couple months back and we had a good time. We had an amazing server, Troy! Give that man a
Service: 5
Always a wonderful experience! My favorite seafood restaurant, period!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Perch, Andouille Sausage, Red Beans and Rice, Southern Fried Catfish, Chicken Florentine
We absolutely HATED our last experience here. We went there for a nice Valentine's Day dinner and it was completely ruined.Our dinner started out good with a crab stuffed mushroom appetizer. Then our entrees came and everything was COLD. We let the waiter know that our food was cold. He said he would take care of it. We said we didn't just want them reheated since we had food that would not be good reheated (steak, lobster tail, ribs and chicken). Needless to say they just reheated it so everything was now overcooked and dry.We asked to speak to the manager. We let him know what had happened. His name was Leroy. He got irate and said that we could either eat it the way it was or leave. Regardless of our decision we had to pay for it or he was going to call the police.What a great Valentine's Day this was turning out to be -- NOT!!!Since the food was not edible at this point we paid the bill of $150 (not including the 20% tip they had the nerve to add on) and left. We've tried to contact the owner 3x now and he has refused to call us back.This is the worst dining experience we've ever had. And we eat out a lot.If you want edible food that won't give you food poisoning from being undercooked/cold or dried out from being overcooked definitely pass Fishbone's by every...single...time.
Atmosphere: 1
Food: 1
Service: 1
The customer service was very disappointing. I asked for extra crackers for both orders. I had no problem with paying for extra. When I got to my destination, I didn't have any crackers at all. It may not seem important to anyone else but I didn't go home. It was my first and only meal for the day and because of my schedule, I had planned to eat between stops. When I spoke with the manager, he started talking to me about gratuity. Sad, sad, sad. He had no sympathy because he wasn't the one that was inconvenienced.I will not be going back to that particular restaurant. He appeared to be bothered because he had to talk to me about crackers. But I specifically asked for EXTRA and they gave me none. At this point, I can't eat my food until I purchase crackers. I guess I should've checked my bag. The manager was very bothered and disengaged. ?
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Gumbo Ya Ya
The food was good, service was good; however, I will probably not go back to Fishbone's as I don't appreciate that a gratuity was already not just calculated but ADDED to my bill. I can understand for larger tables, but I was there on my own. I don't like being forced to a certain amount; I am sorry that there are stingy/rude persons out there, but I am not one of them.
Atmosphere: 4
Food: 4
Service: 4