Absolutely disgusted right now!! I had a meal with a large drink noticed something black in my cup so I dumped it out only to find several bits of what looked like Black mildew or mold.
Dawn Mari
Ordered online. Quick. Easy. Great subs!
Atmosphere: 5
Food: 5
Service: 5
Sue Owens
We ordered 2 footlong subs online for pickup. One was the BMT and 1 was the Great Garlic with extra garlic sauce. Not only was there no extra garlic sauce, there was no garlic sauce at all. No garlic flavor at all. There was literally a teaspoon of mayo on one end of the sub. The chicken was very dry. The lettuce was very soggy. I'm including a pic of the sad sub. The BMT was a sad, soggy mess that was less than adequate. Your promo is pro athletes proferring your subs? My guess is if an athlete came to the Walled Lake location to order a sub, they'd throw the sub back and go to Penn Station. What a disappointment. Especially when there were zero customers in the store. Maybe you'd have customers if you made your subs worthy of the $12+ you charge us. I'll stick to making my own.
Atmosphere: 3
Food: 2
Service: 4
Leah Filer
5 Stars for professionalism! Although my online order was accidentally overlooked, the employees/manager at this location were very friendly and apologetic. They made my sandwiches (which were delicious!) quickly and gave me free chips for the inconvenience. Keep up the good work!!!
Atmosphere: 5
Food: 5
Service: 5
Eric W
I ordered the boss which has meatballs with marinara sauce. The sauce was BROWN. Yep BROWN marinara sauce. The employee openly admitted that the meatballs were made in the morning and it was almost 5pm. I was appalled and it seemed like he didn’t have a clue to respond to my disdain for brown marinara sauce and just stared at me like a deer at headlights. So frigging revolting. NEVER AGAIN AT THAT PARTICULAR SUBWAY
Atmosphere: 1
Food: 1
Service: 1
Dana Villegas
I should have heeded all the 1 star reviews. Placed an online order for pickup of 2 footlong Boss subs. Went to pickup my order, and 2 six-inch subs were waiting for me. I notified the kid at the counter, who apologized and offered to make me 2 more 6-inches to make up for it. He was polite, so of course I accepted.When I got home, we noticed that none of the subs were toasted, as was in the item description. When we started eating, we noticed that there was no pepperoni or anything resembling parmesan cheese, also in the item description.Very disappointed at spending $23 for these. Will go to Jimmy Johns in the future!
Atmosphere: 3
Food: 2
Service: 2
the nerdz army
Great place fast service great people always leave them a decent tip because of the great serviceVegetarian options: ExcellentKid-friendliness: ExcellentParking: ExcellentWheelchair accessibility: Good
Good subs. Fast service. I can grab a sub on my 1/2 hour lunch break
Atmosphere: 5
Food: 5
Service: 5
Tina
Do we close at 7 or 6:30, let's update the correct
Service: 1
gmat2010
I’m very surprised by all the bad reviews and 1 stars. My experience was great. The food was as expected, and two ladies working were nice and friendly.
Atmosphere: 5
Food: 5
Service: 5
Derek Carnahan
Disappointed. Service was poor, kids went behind counter to help themselves to a
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Cookies
Krystal Marshall
Today I had one of the worst customer service experiences at this Subway location. Staff was really rude. The tattooed middle aged woman who took my order was very unwelcoming and gave off very awkward stares like I didn’t belong. She had a nasty attitude the entire time she made my sub. The young tall guy who assisted her never changed his gloves after handling money and etc from the prior customer until I spoke up and said something, in which he seemed annoyed that I even said anything about his unsanitary behavior. The middle aged tattooed woman gave off parole/ prison vibes like she was ready to fight. I personally will not be back!
Absolutely disgusted right now!! I had a meal with a large drink noticed something black in my cup so I dumped it out only to find several bits of what looked like Black mildew or mold.
Ordered online. Quick. Easy. Great subs!
Atmosphere: 5
Food: 5
Service: 5
We ordered 2 footlong subs online for pickup. One was the BMT and 1 was the Great Garlic with extra garlic sauce. Not only was there no extra garlic sauce, there was no garlic sauce at all. No garlic flavor at all. There was literally a teaspoon of mayo on one end of the sub. The chicken was very dry. The lettuce was very soggy. I'm including a pic of the sad sub. The BMT was a sad, soggy mess that was less than adequate. Your promo is pro athletes proferring your subs? My guess is if an athlete came to the Walled Lake location to order a sub, they'd throw the sub back and go to Penn Station. What a disappointment. Especially when there were zero customers in the store. Maybe you'd have customers if you made your subs worthy of the $12+ you charge us. I'll stick to making my own.
Atmosphere: 3
Food: 2
Service: 4
5 Stars for professionalism! Although my online order was accidentally overlooked, the employees/manager at this location were very friendly and apologetic. They made my sandwiches (which were delicious!) quickly and gave me free chips for the inconvenience. Keep up the good work!!!
Atmosphere: 5
Food: 5
Service: 5
I ordered the boss which has meatballs with marinara sauce. The sauce was BROWN. Yep BROWN marinara sauce. The employee openly admitted that the meatballs were made in the morning and it was almost 5pm. I was appalled and it seemed like he didn’t have a clue to respond to my disdain for brown marinara sauce and just stared at me like a deer at headlights. So frigging revolting. NEVER AGAIN AT THAT PARTICULAR SUBWAY
Atmosphere: 1
Food: 1
Service: 1
I should have heeded all the 1 star reviews. Placed an online order for pickup of 2 footlong Boss subs. Went to pickup my order, and 2 six-inch subs were waiting for me. I notified the kid at the counter, who apologized and offered to make me 2 more 6-inches to make up for it. He was polite, so of course I accepted.When I got home, we noticed that none of the subs were toasted, as was in the item description. When we started eating, we noticed that there was no pepperoni or anything resembling parmesan cheese, also in the item description.Very disappointed at spending $23 for these. Will go to Jimmy Johns in the future!
Atmosphere: 3
Food: 2
Service: 2
Great place fast service great people always leave them a decent tip because of the great serviceVegetarian options: ExcellentKid-friendliness: ExcellentParking: ExcellentWheelchair accessibility: Good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meatball Marinara, Cookies, Subway Club, Steak
Crystal was very friendly we will be coming back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak
Ordered a bit and got no tomato. Guess you have to "ask" for tomato on a bit. ??
Food: 1
They will not take paper coupons at this location. After all they are a Subway you would think they would honor coupons from a circular
Restaurantji Recommends
Good subs. Fast service. I can grab a sub on my 1/2 hour lunch break
Atmosphere: 5
Food: 5
Service: 5
Do we close at 7 or 6:30, let's update the correct
Service: 1
I’m very surprised by all the bad reviews and 1 stars. My experience was great. The food was as expected, and two ladies working were nice and friendly.
Atmosphere: 5
Food: 5
Service: 5
Disappointed. Service was poor, kids went behind counter to help themselves to a
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Cookies
Today I had one of the worst customer service experiences at this Subway location. Staff was really rude. The tattooed middle aged woman who took my order was very unwelcoming and gave off very awkward stares like I didn’t belong. She had a nasty attitude the entire time she made my sub. The young tall guy who assisted her never changed his gloves after handling money and etc from the prior customer until I spoke up and said something, in which he seemed annoyed that I even said anything about his unsanitary behavior. The middle aged tattooed woman gave off parole/ prison vibes like she was ready to fight. I personally will not be back!