Wingstop

4998 Highland Rd Suite B, Waterford
(947) 957-9464

Recent Reviews

Joe

Wings were a little over sauced.

Atmosphere: 5

Food: 4

Service: 5

Trinity Medlen

So glad they opened up here staff and i’m guessing manager was very very amazing and sweet. he made sure i had everything before i left! i recommend here to

Atmosphere: 5

Food: 5

Service: 5

Alexis Renee

I love this location! They are awesome! Great customer service skills, very friendly annd welcoming. And my food is always fresh. That’s a bonus. Get you some Wingstop at this location!

Atmosphere: 5

Food: 5

Service: 5

Rob Curnow

Not sure what the hype is about. Sauces are just ok. Fries are weird.

Atmosphere: 5

Food: 2

Service: 5

Hannah Strobel

soooooooo yummmmmmmmmmmmiParking: yay

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Boneless Wings and Fries

Tasha B.

The food is always hot and tasty. Love their fries and lemon pepper wings. I have only ordered from there twice, but I will be a continual customer.

Camryn Fields

We have never had a problem here until today. I placed an online order and sent my boyfriend to get it. He stood there for over 30 minutes for 20 wings and fries. This was all after it was said to be ready online.

Blessed one

Really great staff and Excellent Management. Food good and fresh store clean. Staff welcoming.

Atmosphere: 5

Food: 5

Service: 5

Jack Rossbach

The staff at this location is extremely professional and friendly! Always willing to answer any question I have and the food is exquisite! Highly recommended Wingstop to anyone looking to try something new!

Atmosphere: 5

Food: 5

Service: 5

Michael Bowman

McDonald's chicken nuggets were bigger than these wings. Ordered garlic parmesan cheese. It's like they sprinkled parmeasan out of container you get at the store. Very disappointed. Would not recommend to anyone.

Atmosphere: 3

Food: 1

Service: 3

Kim

They were very rude to my family and I when ordering and were giving us bad looks!

Atmosphere: 2

Food: 3

Service: 1

Lance Pearce

Terrible.I rarely leave reviews. I’m in an industry where we practically obsess over reviews and how to properly engage with keeping folks happy and keep them coming back. So I try to be reasonable with my responses (the few that I have ever left) There is a statistic in guest service and it goes like this “1 out of 26 dissatisfied people will actually leave you a negative review which means the other 25 do not tell you through conventional means, but they tell you with not spending their money and word of mouth which is far more damaging than a faceless online review) So the 1 in 26 should be received as a gift, it should be recognized for what it is and handled accordingly. Here I see the owner responding to 5 stars but not the poor experiences, why?If you’re about customer satisfaction and ultimately their retention, should you not respond to both?I tried the location twice. Dismal experience opening weekend - cold, soggy fries and lukewarm, tough chicken sandwich. I chalked it up to opening weekend woes. However, I gave them another opportunity on 2/3/24 and had food missing upon arriving home after a long day at work and what I hoped would have been a better experience. I ended up having to go back up to the location, wait another 18-25 minutes for the missing part of my order while my other food grew cold. I was not offered any kind of refund whether partial or in full for the inconvenience, the gas, the time and the rest of my food being cold, and my family dinner at home being broken up.All that I was offered by the manager Jeff was for me to “ask for him next time and he would take care of me”. I’m here to say that sadly, there will be no next time.I will not be back to this location and possibly will never look to try the brand again. I should have been offered a refund or at least a portion of my food refunded due to the inconvenience and the wait. Not “I’ll get you next time”. Jeff, there will not be a next time. First impressions matter, second impressions if given though are paramount.Yes, I am the calm guy who doesn’t blow his stack and cause a scene at a Wingstop restaurant, at the end of the day - we’re talking about some chicken wings, there’s much bigger issues at hand in our city, in our state, country, etc.However just because I don’t make a lot of noise while in front of you doesn’t speak to the right or wrong of the situation. In business, many things can be corrected and/or improved upon… From internal processes to employee training to how you may look to market differently however if your customer base shrinks, if your volume comes down then it can be very difficult to navigate getting that organic excitement for your brand going again and word of mouth matters more than anything else in marketing. With at least two other chicken-based restaurants minutes from Wingstop (Buffalo Wild Wings and DWC) it would serve Wingstop well to actually give some time and energy towards recognizing the negative customer reviews given before Wingstop is left with no reviews coming through as a result of having to cease operations.

Atmosphere: 2

Food: 2

Service: 1

Don Outlaws

1st time here. Great food and service. Had to park next door at Starbucks. There is only 7 parking spots for the building for 3 businesses.

Atmosphere: 5

Food: 5

Service: 5

Brandon Siwula

First time I had it was great. Last two times the bone in wings were extra dry.

Andi C

Is it ghetto reunion? Why can’t you do your

Atmosphere: 1

Food: 1

Service: 1

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