I'm so mad I could scream! I ordered a pizza at 3:17 PM (according to my receipt) for pick up at 5:15 PM (ALSO ON THE RECEIPT!) which should have not been a big deal. I go in there and no pizza!As I walk to the counter a woman sitting on the bench informs me that her pizza wasn't there either and they are making it! Another man goes before me to the counter where he receives his pizza. Then I go up and the kid hands me my pizza and says "I don't know why its frozen, I can make a new one." WHAT?! Why is it frozen? Honestly, I order ahead so I can pick it up QUICKLY and not wait for it to be made! I had a puppy in the car, I didn't have TIME to wait for it to be remade. There were like 4 people tin uniforms there so WHY WERE THREE ORDERS NOT COMPLETE OR FROZEN ETC??! How many more problems were there that I didn't see?Now I'm at home with a FROZEN pizza on the counter wondering when I'll be able to eat. This is so unacceptable that I don't even know what more to say. This shop is convenient for me on Tuesdays because I have puppy class nearby. However I'm really thinking about going to the Eagan store instead.... so far they haven't screwed anything up YET.
Atmosphere: 3
Food: 5
Service: 1
Marlys Fuller
New ownership new managementAWESOME
Atmosphere: 5
Food: 5
Service: 5
Kama Duggan
Delicious pizza and friendly staff.
Erin G
I was in on Valentines night at around 5:15 pm to pick up my online order. It was SUPER busy. An absolute zoo. Kudos to all the staff working who were clearly overwhelmed by the volume of orders, yet remained professional and were working extra hard to get the orders made as quickly as possible! Thank you!!
Atmosphere: 5
Food: 5
Service: 5
Michelle McKee
I love their Tuesday large pizza deals! As usual. I ordered ahead online and picked it up. It's so convenient to just grab my pizza off the rack and be on my way. I prefer it to having to wait in line. The pizza, as always was as I ordered it and fresh. Can't really beat the price and easiness for fresh and tasty pizza. I get the Papa's Favorite with no olives and sausage. YUMMY!
Atmosphere: 5
Food: 5
Service: 5
Robert Lalor
Customer service is brilliant. Danny is exceptional communicator and makes sure things are running smoothly even during busy times. Excellent location and I greatly
Atmosphere: 5
Food: 5
Service: 5
Paul H
The store was a mess! Looked like the counters haven't been cleaned all day. Pop was empty. Extra items luke salad and cookies was nearly empty also.
Atmosphere: 1
Food: 4
Service: 4
Jc C
Ordered 2 chicken pizzas online at 5pm for pickup at 6pm. Arrived to find they were out of chicken and hadn't made the pizzas. Asked why online allowed the order; they explained online only places orders. When I questioned why they didn't call to inform me since they had plenty of time, they said they don't call since customers often don't pick up. Requested a refund; they promised it in 1 to 2 business days, suggesting to call the manager if not. All too hilarious.Felt sympathy for the young employee; not his fault. The management needs improvement. Just call the customer to avoid a wasted trip. Phone number was on the receipt. Customer service skills are definitely lacking.
emily booth
staff was extremely rude. poor service. charged my card twice for no
Atmosphere: 1
Food: 5
Service: 1
Steve Lannon
Arrived at 7:15 on 11/22/23. An employee opened the door and said they were only taking online orders! So I couldn't walk in and order but they said I could call in an order. Really??? Store hours said open until 8:00. I spent my money elsewhere and will never come back!
Stopped in 20 minutes before closing.I was told they were closed as they needed to clean up. Not a happy camper.Dietary restrictions: I'm gluten sensitive, and they always accommodate. Easy parking.
Atmosphere: 2
Food: 4
Service: 1
Abbi G
I went after work to this location friday evening, 10/13 a little before 6pm. I had ordered the cowboys family size pizza on request of my grandmother. There were two little boys that made my order, and as I am sitting there watching them make my pizza, they are laughing at the pizza and saying "bruh" like they did something they shouldn't have, and found it funny. I was quite confused on that. So they finally call my name and hand me my pizza and i grab it and barely make it outside and it wasnt even properly wrapped I had toppings falling off, it was downpouring rain, so I had to go back in to have them re wrap it actually right. And that's when i noticed what was wrong with the pizza. It was literally covered/smothered with nothing but mushrooms. I brought it up with the young man that I dont want that many mushrooms and that this isnt right and he got snippy and said that's how it's supposed to be an I already paid for it. Not in the mood to fight with a prepubescent child over pizza, I left defeated and ashamed to bring this pizza to my grandmother. We bake it and sure as heck, just like we thought, nothing but mushrooms and not even any cheese on the pizza. It was the most repulsive thing I have ever taken a bite out of. My grandma couldnt even eat it and she likes mushrooms. Bottom line, the food wasnt even edible. I call the store and tell them about my experience. They didnt offer to make it right, they offered me to come in and buy another one. Why would I give you more money, for you to just mess up my order again? I wasnt offered a refund, and I wasnt offered to even have the pizza fixed. I spent my hard earned money on a stupid pizza that we couldn't even eat and havent wanted to eat anything else since. If I wanted a mushroom pizza, that is what I would have ordered. I am very upset about my experience at this store. I have never had customer service like this at any of the papa murphys locations, but this was a nightmare. I just wanted to get off work from the hospital and enjoy a simple meal with my grandmother, which neither of us got to enjoy. Threw away the entire pizza because it was not edible. Bottom line is save yourself a headache and stomachache and go to any other location but this one. They have no pride in their jobs. If you dont wanna make pizzas, maybe dont work at a pizza shop. Now because they hate their jobs, it transferred into their food and it shows. they thought it was funny and okay to serve that to someone. Very disgusted with this stores staff.
Atmosphere: 1
Food: 1
Service: 1
Mark Nelson
NOW gluten free crust has been unavailable at this AV shop - only. Seems ruderless here. I use the Burnsville cty rd 42 store now!This store is the most problematic of the 3-4 PM’s I regularly order from. The hours posted are not the actual hours so pizza was stuck in the store overnight. First indication was online payment made by spouse and then when I picked up I paid too. Formally asked management for refund. No help - no call back.
Allan Thoennes
Good place for a take and bake with lots of toppings. Nice change of pace. Easy.
G.R R
The manager is very rude not friendly at all. If he's rude to customers I can imagine how he treats his employees.
I'm so mad I could scream! I ordered a pizza at 3:17 PM (according to my receipt) for pick up at 5:15 PM (ALSO ON THE RECEIPT!) which should have not been a big deal. I go in there and no pizza!As I walk to the counter a woman sitting on the bench informs me that her pizza wasn't there either and they are making it! Another man goes before me to the counter where he receives his pizza. Then I go up and the kid hands me my pizza and says "I don't know why its frozen, I can make a new one." WHAT?! Why is it frozen? Honestly, I order ahead so I can pick it up QUICKLY and not wait for it to be made! I had a puppy in the car, I didn't have TIME to wait for it to be remade. There were like 4 people tin uniforms there so WHY WERE THREE ORDERS NOT COMPLETE OR FROZEN ETC??! How many more problems were there that I didn't see?Now I'm at home with a FROZEN pizza on the counter wondering when I'll be able to eat. This is so unacceptable that I don't even know what more to say. This shop is convenient for me on Tuesdays because I have puppy class nearby. However I'm really thinking about going to the Eagan store instead.... so far they haven't screwed anything up YET.
Atmosphere: 3
Food: 5
Service: 1
New ownership new managementAWESOME
Atmosphere: 5
Food: 5
Service: 5
Delicious pizza and friendly staff.
I was in on Valentines night at around 5:15 pm to pick up my online order. It was SUPER busy. An absolute zoo. Kudos to all the staff working who were clearly overwhelmed by the volume of orders, yet remained professional and were working extra hard to get the orders made as quickly as possible! Thank you!!
Atmosphere: 5
Food: 5
Service: 5
I love their Tuesday large pizza deals! As usual. I ordered ahead online and picked it up. It's so convenient to just grab my pizza off the rack and be on my way. I prefer it to having to wait in line. The pizza, as always was as I ordered it and fresh. Can't really beat the price and easiness for fresh and tasty pizza. I get the Papa's Favorite with no olives and sausage. YUMMY!
Atmosphere: 5
Food: 5
Service: 5
Customer service is brilliant. Danny is exceptional communicator and makes sure things are running smoothly even during busy times. Excellent location and I greatly
Atmosphere: 5
Food: 5
Service: 5
The store was a mess! Looked like the counters haven't been cleaned all day. Pop was empty. Extra items luke salad and cookies was nearly empty also.
Atmosphere: 1
Food: 4
Service: 4
Ordered 2 chicken pizzas online at 5pm for pickup at 6pm. Arrived to find they were out of chicken and hadn't made the pizzas. Asked why online allowed the order; they explained online only places orders. When I questioned why they didn't call to inform me since they had plenty of time, they said they don't call since customers often don't pick up. Requested a refund; they promised it in 1 to 2 business days, suggesting to call the manager if not. All too hilarious.Felt sympathy for the young employee; not his fault. The management needs improvement. Just call the customer to avoid a wasted trip. Phone number was on the receipt. Customer service skills are definitely lacking.
staff was extremely rude. poor service. charged my card twice for no
Atmosphere: 1
Food: 5
Service: 1
Arrived at 7:15 on 11/22/23. An employee opened the door and said they were only taking online orders! So I couldn't walk in and order but they said I could call in an order. Really??? Store hours said open until 8:00. I spent my money elsewhere and will never come back!
Restaurantji Recommends
Stopped in 20 minutes before closing.I was told they were closed as they needed to clean up. Not a happy camper.Dietary restrictions: I'm gluten sensitive, and they always accommodate. Easy parking.
Atmosphere: 2
Food: 4
Service: 1
I went after work to this location friday evening, 10/13 a little before 6pm. I had ordered the cowboys family size pizza on request of my grandmother. There were two little boys that made my order, and as I am sitting there watching them make my pizza, they are laughing at the pizza and saying "bruh" like they did something they shouldn't have, and found it funny. I was quite confused on that. So they finally call my name and hand me my pizza and i grab it and barely make it outside and it wasnt even properly wrapped I had toppings falling off, it was downpouring rain, so I had to go back in to have them re wrap it actually right. And that's when i noticed what was wrong with the pizza. It was literally covered/smothered with nothing but mushrooms. I brought it up with the young man that I dont want that many mushrooms and that this isnt right and he got snippy and said that's how it's supposed to be an I already paid for it. Not in the mood to fight with a prepubescent child over pizza, I left defeated and ashamed to bring this pizza to my grandmother. We bake it and sure as heck, just like we thought, nothing but mushrooms and not even any cheese on the pizza. It was the most repulsive thing I have ever taken a bite out of. My grandma couldnt even eat it and she likes mushrooms. Bottom line, the food wasnt even edible. I call the store and tell them about my experience. They didnt offer to make it right, they offered me to come in and buy another one. Why would I give you more money, for you to just mess up my order again? I wasnt offered a refund, and I wasnt offered to even have the pizza fixed. I spent my hard earned money on a stupid pizza that we couldn't even eat and havent wanted to eat anything else since. If I wanted a mushroom pizza, that is what I would have ordered. I am very upset about my experience at this store. I have never had customer service like this at any of the papa murphys locations, but this was a nightmare. I just wanted to get off work from the hospital and enjoy a simple meal with my grandmother, which neither of us got to enjoy. Threw away the entire pizza because it was not edible. Bottom line is save yourself a headache and stomachache and go to any other location but this one. They have no pride in their jobs. If you dont wanna make pizzas, maybe dont work at a pizza shop. Now because they hate their jobs, it transferred into their food and it shows. they thought it was funny and okay to serve that to someone. Very disgusted with this stores staff.
Atmosphere: 1
Food: 1
Service: 1
NOW gluten free crust has been unavailable at this AV shop - only. Seems ruderless here. I use the Burnsville cty rd 42 store now!This store is the most problematic of the 3-4 PM’s I regularly order from. The hours posted are not the actual hours so pizza was stuck in the store overnight. First indication was online payment made by spouse and then when I picked up I paid too. Formally asked management for refund. No help - no call back.
Good place for a take and bake with lots of toppings. Nice change of pace. Easy.
The manager is very rude not friendly at all. If he's rude to customers I can imagine how he treats his employees.