If I could give ZERO ☆'s, I would!*FYI* If you buy chicken, fries or anything fried from the Austin KFC, know that your food may have been sitting in a heating case for 2-3 HOURS!!I made an online order on 4/16/2024, at 8:25pm, for the 8 piece meal, with fries and Mac 'n' Cheese.At 8:26 I called to request fresh chicken & fries, and was told that they "pulled chicken at 7:00 and the fryers were down. I said, "so all I can get is hour & a half old chicken"? And was told "no, we pulled chicken at 7", to which I replied; "well, it is 8:26, so it is basically an hour and a half old". I told him to not make my order, as I would like to cancel it. He informed me that I would have to cancel on the app. I thanked him and went back into the app. Nether I nor my daughter could see any way to cancel the order in the App, so after a couple of mins, I called back. The same guy answered and I asked him if he could guide me with canceling the order. He informed me that he was not familiar with the App and could not help me.I then asked him; "your store closes at 10pm, correct"??, to which he responded "yes". I asked: "so people who come in at 9;30-9:45'ish are given chicken that was "pulled" at 7pm???, making it 2 1/2 hours old or older??, to which he responded "yes, we are cleaning"! "Cleaning"??? With an hour and a half more of open time??!!That may be OK with some customers, but that disgusts me!PLEASE be aware, that your chicken may have been sitting in a warmer for 2.5 plus hours when you order from Austin KFC!!
Charles Vlasaty
Chicken was old!
Atmosphere: 3
Food: 3
Service: 3
Stacy Petersen
Used the drive through but the food was good as normal.
Atmosphere: 3
Food: 4
Service: 4
Jeffrey Studley
Glad you reopened here In
Atmosphere: 5
Food: 5
Service: 5
Keziah Struyk
Rudest people ever, whoever the hell Sara is needs to be fired immediately, i called checking up on a recent application and she answers and gives me attitude and says she will call the police and that my number will be tracked as if i’ve pranked called them??!!??
Atmosphere: 1
Service: 1
Leanne Downey
The building looks great inside and out and the staff are very friendly but the food is not good at all. We have tried a few times since they opened, hoping they’d improve but sadly it’s the same each time. The biscuits are so dry, the chicken is never fresh and the fries are the worst! If they could improve the food, it would be a great location but it’s just not worth it.
Atmosphere: 4
Food: 1
Service: 3
Jeremy Hoffman
They did a good job of renovating an abandoned building. Interior feels and looks like a new building. Quality isn't worse than a typical KFC...just right. If you order towards 9:30pm or later, they may tell you they're out of crispy recipe, etc. and offer substitutions. Staff is competent and friendly. They all seem like they're new most times. Maybe they may need to take a deep breath.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Spicy Chicken Sandwich
Brandon Willmert
Forgot half my food and didn’t include any sauce (even after asking what i’d like). Was hoping kfc did better since they came back to our town. Disappointed quite frankly.
Trisha Bergdale
I've given them 3 chances since it re-opened. 1 lunch, 2 dinners. All experiences are the same. The food is never fresh, it's always hours old. (Yes I worked years in fast-food and can very easily tell how old the food is.) Chicken is never crispy, it's always dried out and old. The french fries are always soggy and warm/cold at best. The food is not cheap, I could feed my family for the same price at Perkins and get actually good food. The customer service is ok at best. I would not recommend at all.
Adela Laureano
Went in on a Saturday to dine in for the first time. We had gotten drive thru and pickup before and never disappointed but this time we wanted to eat inside. employees super friendly got the door for us when we arrived and when we left, he noticed we had a baby and was very helpful. We ordered and got our food before we even finished filling up our drinks. Food was very good no complaints. Everything was very clean even bathrooms. The only thing is they do need to get a changing table in the women’s bathroom to change babies. But other than that highly recommended.
I’ve been hesitant to eat from this new location since my first meal there where I ordered a famous bowl and they forgot to put the main ingredient, chicken in my meal. Gave it another try today thinking “ehh, mistakes happen”, so attempt number 2, forgot my step sons macaroni with his meal, and my Mac bowl had absolutely no taste at all. Needless to say, no more kfc and good luck keeping enough business to stay afloat. Cheers
Gamers on 21
Parking lot really needs maintenance! Other than that we have eaten here a few times, and are overall happy. Mashed potatoes and gravy have always been fresh and one of our favorite things to order is the double down combo, no cheese or mayo. This gives you two large boneless xtra crispy chicken filets, 2 strips of bacon, a side, and a drink for $11.99 which we find to be the best value. The filets have always been cooked to perfection for us, but there was a time where the cheese was added by mistake, and the cheese is gross! We also love the Mt. Dew Sweet Lightning.
Dave Groess
Chicken bucket was Horrible ... Cole slaw was super dry with no juice.. only good thing was the mashed potatoes and gravy ... never again will I buy from KC in North Austin Mn ....
Dale and Karen
Sunday mid afternoon (3 pm) so might have been fresher when busier. Crispy chicken was good but original recipe left something to be desired. Not as good as we had remembered. Fries were good even lukewarm and would have been great fresh and hot. Liked their honey barbecue sauce though they charge 30¢ for each. Mashed potatoes and gravy were good too. Biscuit was good but smaller than I remembered. Would have been better with real butter and real honey instead of margarine and their imitation "honey sauce". Good Lipton sweet ice tea from their Pepsi drink machine. Better than I expected for unbrewed (i.e. instant) ice tea. Dining area was clean and pleasant. Staff was friendly. Prices seemed a bit high for the value but not outrageous.
Amber Jan
The food was okay. I got the wraps, there was more sauce than chicken. The shells were a little chewy. The employees didn't smile was not welcomed into the restaurant. Over all it was ok.
If I could give ZERO ☆'s, I would!*FYI* If you buy chicken, fries or anything fried from the Austin KFC, know that your food may have been sitting in a heating case for 2-3 HOURS!!I made an online order on 4/16/2024, at 8:25pm, for the 8 piece meal, with fries and Mac 'n' Cheese.At 8:26 I called to request fresh chicken & fries, and was told that they "pulled chicken at 7:00 and the fryers were down. I said, "so all I can get is hour & a half old chicken"? And was told "no, we pulled chicken at 7", to which I replied; "well, it is 8:26, so it is basically an hour and a half old". I told him to not make my order, as I would like to cancel it. He informed me that I would have to cancel on the app. I thanked him and went back into the app. Nether I nor my daughter could see any way to cancel the order in the App, so after a couple of mins, I called back. The same guy answered and I asked him if he could guide me with canceling the order. He informed me that he was not familiar with the App and could not help me.I then asked him; "your store closes at 10pm, correct"??, to which he responded "yes". I asked: "so people who come in at 9;30-9:45'ish are given chicken that was "pulled" at 7pm???, making it 2 1/2 hours old or older??, to which he responded "yes, we are cleaning"! "Cleaning"??? With an hour and a half more of open time??!!That may be OK with some customers, but that disgusts me!PLEASE be aware, that your chicken may have been sitting in a warmer for 2.5 plus hours when you order from Austin KFC!!
Chicken was old!
Atmosphere: 3
Food: 3
Service: 3
Used the drive through but the food was good as normal.
Atmosphere: 3
Food: 4
Service: 4
Glad you reopened here In
Atmosphere: 5
Food: 5
Service: 5
Rudest people ever, whoever the hell Sara is needs to be fired immediately, i called checking up on a recent application and she answers and gives me attitude and says she will call the police and that my number will be tracked as if i’ve pranked called them??!!??
Atmosphere: 1
Service: 1
The building looks great inside and out and the staff are very friendly but the food is not good at all. We have tried a few times since they opened, hoping they’d improve but sadly it’s the same each time. The biscuits are so dry, the chicken is never fresh and the fries are the worst! If they could improve the food, it would be a great location but it’s just not worth it.
Atmosphere: 4
Food: 1
Service: 3
They did a good job of renovating an abandoned building. Interior feels and looks like a new building. Quality isn't worse than a typical KFC...just right. If you order towards 9:30pm or later, they may tell you they're out of crispy recipe, etc. and offer substitutions. Staff is competent and friendly. They all seem like they're new most times. Maybe they may need to take a deep breath.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Spicy Chicken Sandwich
Forgot half my food and didn’t include any sauce (even after asking what i’d like). Was hoping kfc did better since they came back to our town. Disappointed quite frankly.
I've given them 3 chances since it re-opened. 1 lunch, 2 dinners. All experiences are the same. The food is never fresh, it's always hours old. (Yes I worked years in fast-food and can very easily tell how old the food is.) Chicken is never crispy, it's always dried out and old. The french fries are always soggy and warm/cold at best. The food is not cheap, I could feed my family for the same price at Perkins and get actually good food. The customer service is ok at best. I would not recommend at all.
Went in on a Saturday to dine in for the first time. We had gotten drive thru and pickup before and never disappointed but this time we wanted to eat inside. employees super friendly got the door for us when we arrived and when we left, he noticed we had a baby and was very helpful. We ordered and got our food before we even finished filling up our drinks. Food was very good no complaints. Everything was very clean even bathrooms. The only thing is they do need to get a changing table in the women’s bathroom to change babies. But other than that highly recommended.
Restaurantji Recommends
I’ve been hesitant to eat from this new location since my first meal there where I ordered a famous bowl and they forgot to put the main ingredient, chicken in my meal. Gave it another try today thinking “ehh, mistakes happen”, so attempt number 2, forgot my step sons macaroni with his meal, and my Mac bowl had absolutely no taste at all. Needless to say, no more kfc and good luck keeping enough business to stay afloat. Cheers
Parking lot really needs maintenance! Other than that we have eaten here a few times, and are overall happy. Mashed potatoes and gravy have always been fresh and one of our favorite things to order is the double down combo, no cheese or mayo. This gives you two large boneless xtra crispy chicken filets, 2 strips of bacon, a side, and a drink for $11.99 which we find to be the best value. The filets have always been cooked to perfection for us, but there was a time where the cheese was added by mistake, and the cheese is gross! We also love the Mt. Dew Sweet Lightning.
Chicken bucket was Horrible ... Cole slaw was super dry with no juice.. only good thing was the mashed potatoes and gravy ... never again will I buy from KC in North Austin Mn ....
Sunday mid afternoon (3 pm) so might have been fresher when busier. Crispy chicken was good but original recipe left something to be desired. Not as good as we had remembered. Fries were good even lukewarm and would have been great fresh and hot. Liked their honey barbecue sauce though they charge 30¢ for each. Mashed potatoes and gravy were good too. Biscuit was good but smaller than I remembered. Would have been better with real butter and real honey instead of margarine and their imitation "honey sauce". Good Lipton sweet ice tea from their Pepsi drink machine. Better than I expected for unbrewed (i.e. instant) ice tea. Dining area was clean and pleasant. Staff was friendly. Prices seemed a bit high for the value but not outrageous.
The food was okay. I got the wraps, there was more sauce than chicken. The shells were a little chewy. The employees didn't smile was not welcomed into the restaurant. Over all it was ok.
Atmosphere: 3
Food: 3
Service: 3