Getting ice cream should be a joyful experience with your children. Their employees are anything but personable and short when you ask them questions. We'll be finding a new place to enjoy ice cream. The young lady helping us today seemed to be anywhere but working there.
Atmosphere: 1
Food: 4
Service: 1
Carrie Johnson
They like hiring people with pedofile records to work with young teens girls at that. They fire and hire 1 in return. They leave 15 year olds run the store alone. There usually only 1 worker most of the day. The owners expects his Baxter business to be booming like his Fargo store but how when there only 1 person on at a time. Than he gets mad cuz they can't keep up. The store in debt
Kelden Mayer
They aren’t doing the Halloween boo batter promo. Super sad :(
Danielle Vander Ploeg
Arrived here at 9:05 pm, sign clearly states they close at 10 pm (along with their Google business listing). Watched the workers chase the last few customers out the door, shut it, lock it, and put their hands in the air in celebration and turn out the lights. Frustrating and disappointing to drive over here just to watch them close. If you're going to change your business hours, update something to say so as a courtesy to customers.
Lenore
I've been here a few times this summer and I'm very disappointed. Having young kids work this store alone is unacceptable and abusive. I ordered online and still waited over 30 minutes in line because it was just one poor girl in the middle of a rush. Bathroom completely out of toilet paper too because again one employee possibly even just a teenager? On shift alone is insane.
JSQ 769
I went there on 2 different occasions and both times they were out of Choco and Sprinkle cones, how can an ice cream place be out of cones even once? Other than that it was good but cmon you gotta have cones!!
Andrew Bartle
I’ve been there two times recently, and have had bad experience with staff. They were all different workers, but so rude they don’t greet you in, they ask “what else” inside of being polite, I feel so awkward going in there they are just so rude.
Jake Toth
Epilepsy warning, lights strobed hard. Ice cream was great though, I got the raspberry sorbet!
Chloe Maske
Staff is always rude here, which is disappointing. The few times I've come here I've been given dirty looks, ignored when I said hello to them, and they toss your stuff on the counter. I've worked in settings like this for many years and I've never felt the need to act that way towards a customer.
Frances Jo
Rude staff that clearly doesn’t understand what “vanilla shake” means.
staff was rocking the corperate songs like precovid days. will bookmark this location for summer and the next time i am passing through that town
Maddie Dombovy
Sat in line for 30 minutes for the worker to not wanna rinse out a blender for my shake
Alex Wolff
Young lady working tonight was great. Greeted everyone with a smile and didn’t not complain working by herself. Such a great work ethic for someone who is younger. People like her is what make stores (Cold Stone) such a great place to visit in Baxter, MN
Erica Peters (MissErica)
This was the worst cake I've ever seen, I placed an online cake order 5 days in advanced for today ,and when I showed up, the employee informed me that she is really bad at decorating cakes so she did not write "happy 15th Birthday " on the cake. I was upset cause I paided for this cake,and it was not cheap, then she proceeded to get my cake, and I opened the box and was so upset on how the cake looked, it looked like a pile of cake that had melted and be re frozen ,there were finger marks in it and looks ridiculous. Then she stated she couldn't refund me cause she was new and that her Manger would have to call me at 4. What a joke, never going back.
Keith Swenson
magically delicious... imagination is the only limit to the combos of flavor available.. great service. thank you.
Getting ice cream should be a joyful experience with your children. Their employees are anything but personable and short when you ask them questions. We'll be finding a new place to enjoy ice cream. The young lady helping us today seemed to be anywhere but working there.
Atmosphere: 1
Food: 4
Service: 1
They like hiring people with pedofile records to work with young teens girls at that. They fire and hire 1 in return. They leave 15 year olds run the store alone. There usually only 1 worker most of the day. The owners expects his Baxter business to be booming like his Fargo store but how when there only 1 person on at a time. Than he gets mad cuz they can't keep up. The store in debt
They aren’t doing the Halloween boo batter promo. Super sad :(
Arrived here at 9:05 pm, sign clearly states they close at 10 pm (along with their Google business listing). Watched the workers chase the last few customers out the door, shut it, lock it, and put their hands in the air in celebration and turn out the lights. Frustrating and disappointing to drive over here just to watch them close. If you're going to change your business hours, update something to say so as a courtesy to customers.
I've been here a few times this summer and I'm very disappointed. Having young kids work this store alone is unacceptable and abusive. I ordered online and still waited over 30 minutes in line because it was just one poor girl in the middle of a rush. Bathroom completely out of toilet paper too because again one employee possibly even just a teenager? On shift alone is insane.
I went there on 2 different occasions and both times they were out of Choco and Sprinkle cones, how can an ice cream place be out of cones even once? Other than that it was good but cmon you gotta have cones!!
I’ve been there two times recently, and have had bad experience with staff. They were all different workers, but so rude they don’t greet you in, they ask “what else” inside of being polite, I feel so awkward going in there they are just so rude.
Epilepsy warning, lights strobed hard. Ice cream was great though, I got the raspberry sorbet!
Staff is always rude here, which is disappointing. The few times I've come here I've been given dirty looks, ignored when I said hello to them, and they toss your stuff on the counter. I've worked in settings like this for many years and I've never felt the need to act that way towards a customer.
Rude staff that clearly doesn’t understand what “vanilla shake” means.
Restaurantji Recommends
staff was rocking the corperate songs like precovid days. will bookmark this location for summer and the next time i am passing through that town
Sat in line for 30 minutes for the worker to not wanna rinse out a blender for my shake
Young lady working tonight was great. Greeted everyone with a smile and didn’t not complain working by herself. Such a great work ethic for someone who is younger. People like her is what make stores (Cold Stone) such a great place to visit in Baxter, MN
This was the worst cake I've ever seen, I placed an online cake order 5 days in advanced for today ,and when I showed up, the employee informed me that she is really bad at decorating cakes so she did not write "happy 15th Birthday " on the cake. I was upset cause I paided for this cake,and it was not cheap, then she proceeded to get my cake, and I opened the box and was so upset on how the cake looked, it looked like a pile of cake that had melted and be re frozen ,there were finger marks in it and looks ridiculous. Then she stated she couldn't refund me cause she was new and that her Manger would have to call me at 4. What a joke, never going back.
magically delicious... imagination is the only limit to the combos of flavor available.. great service. thank you.