Person saw the line getting long (as in two people including myself) huffed and rolled their eyes, whispered to someone in the back. Then came up and Wouldn’t make us anything because the machine was “broke.” After just helping the people before us. What horrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Diaries of a struggling vegan K Rose
The lady was amazing. Great service. Donuts were incredible as you can see from the box. ?
When I was in high school my parents took us on a family vacation to the Outer Banks in North Carolina. I remember lots of sun, beach time, and eating the best donut of my life. Duck donuts has remained in my mind as one of my top food experiences ever since.Fast forward 15yrs… As I was shopping around Mall of America a long forgotten smell hit my nose. Was I dreaming?? Nope! It was DUCK DONUTS!!! I was so excited to see these donuts had finally found their way back into my life! I quickly ordered a half dozen. I watched them being made fresh to order and noticed several others stopping by to put their order in. What I love about Duck's is the similarity of their donuts to a giant mini donut. They are melt in your mouth cake donuts- arguably the best kind of donut! They have tons of different flavored icings to try and are served warm, so you won't be disappointed.I only wish they more locations near me in Maple Grove so I could treat my team at the hospital to a few dozen. The sad donuts we get in the hospital break room hardly compare! Skip the food court and get yourself a dozen next time you're shopping at the mall, you won't regret it!
We attempted to go twice, stated it was open at 8 am. It appeared open as there was no barrier but no one there. Went back at 2 pm and same thing. Didn't see any donuts.
Staff is so lovely!! Warm and sweet...just like the donuts.
Atmosphere: 5
Food: 5
Service: 5
Diane Gold
Dear Duck Donuts Team,I want to express my heartfelt gratitude for the exceptional service we received from Roberta. She went above and beyond to make my nonverbal 6-year-old son's birthday memorable with a delightful selection of donuts, a duck, and chocolate milk. The joy and happiness on my son's face, as well as my granddaughter's, were priceless. The service, cleanliness, and overall experience couldn't have been better. Thank you for making our visit truly special.Best regards,Diane, Calvin and Ellie ❤️?❤️Kid-friendliness: Roberta couldn't have cared for my kids any better. Roberta was fantastic!Wheelchair accessibility: Wheelchair accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build Your Own Single, Donut Celebration, Strawberry Icing, Blueberry Pancake, Strawberry, Smores Donut
Patrick Goodwin
Waited 15 minutes as the sign said on break. After 15 mins he removed the sign and said they are closing 230 pm .. lots of other places don’t waste your time .
Belle Cole
The best donuts I've ever had! The people that work there are truly amazing and I 100% recommend. Go check them
Atmosphere: 5
Food: 5
Service: 5
Hope Peterson
DO NOT ORDER DOUGHNUTS HERE!!! We placed and online order for my daughter’s birthday party the night before, got an email confirmation and was charged instantly. Email said they would be done by 8:45am, store was supposed to be open at 8am. My husband was there to pickup the doughnuts from 8:30-9am and still no one was there. I have called MANY times and gotten no answer. I have filed a complaint on there website and got no answer. It’s been over a week now, they are legit stealing peoples money!
Person saw the line getting long (as in two people including myself) huffed and rolled their eyes, whispered to someone in the back. Then came up and Wouldn’t make us anything because the machine was “broke.” After just helping the people before us. What horrible customer service.
Atmosphere: 1
Food: 1
Service: 1
The lady was amazing. Great service. Donuts were incredible as you can see from the box. ?
Atmosphere: 5
Food: 5
Service: 5
Staff was super fun and nice! Played great music.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Duck Donuts Made-To-Order Donuts, Donut
Got the maple bacon donut. It was the best donut I've ever had. Nice that it was so fresh!
Atmosphere: 5
Food: 5
Service: 5
Great service! Delicious and fresh.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Duck Donuts Made-To-Order Donuts
So nice to have somewhere to go at the MOA to go for breakfast.The service and music was amazing!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Duck Donuts Made-To-Order Donuts
Terrible customer service. Pretty good donuts.
Atmosphere: 2
Food: 4
Service: 1
When I was in high school my parents took us on a family vacation to the Outer Banks in North Carolina. I remember lots of sun, beach time, and eating the best donut of my life. Duck donuts has remained in my mind as one of my top food experiences ever since.Fast forward 15yrs… As I was shopping around Mall of America a long forgotten smell hit my nose. Was I dreaming?? Nope! It was DUCK DONUTS!!! I was so excited to see these donuts had finally found their way back into my life! I quickly ordered a half dozen. I watched them being made fresh to order and noticed several others stopping by to put their order in. What I love about Duck's is the similarity of their donuts to a giant mini donut. They are melt in your mouth cake donuts- arguably the best kind of donut! They have tons of different flavored icings to try and are served warm, so you won't be disappointed.I only wish they more locations near me in Maple Grove so I could treat my team at the hospital to a few dozen. The sad donuts we get in the hospital break room hardly compare! Skip the food court and get yourself a dozen next time you're shopping at the mall, you won't regret it!
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Duck Donuts Made-To-Order Donuts
We attempted to go twice, stated it was open at 8 am. It appeared open as there was no barrier but no one there. Went back at 2 pm and same thing. Didn't see any donuts.
Awful customer service with no compassion.
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Duck Donuts Made-To-Order Donuts
Restaurantji Recommends
Staff is so lovely!! Warm and sweet...just like the donuts.
Atmosphere: 5
Food: 5
Service: 5
Dear Duck Donuts Team,I want to express my heartfelt gratitude for the exceptional service we received from Roberta. She went above and beyond to make my nonverbal 6-year-old son's birthday memorable with a delightful selection of donuts, a duck, and chocolate milk. The joy and happiness on my son's face, as well as my granddaughter's, were priceless. The service, cleanliness, and overall experience couldn't have been better. Thank you for making our visit truly special.Best regards,Diane, Calvin and Ellie ❤️?❤️Kid-friendliness: Roberta couldn't have cared for my kids any better. Roberta was fantastic!Wheelchair accessibility: Wheelchair accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Build Your Own Single, Donut Celebration, Strawberry Icing, Blueberry Pancake, Strawberry, Smores Donut
Waited 15 minutes as the sign said on break. After 15 mins he removed the sign and said they are closing 230 pm .. lots of other places don’t waste your time .
The best donuts I've ever had! The people that work there are truly amazing and I 100% recommend. Go check them
Atmosphere: 5
Food: 5
Service: 5
DO NOT ORDER DOUGHNUTS HERE!!! We placed and online order for my daughter’s birthday party the night before, got an email confirmation and was charged instantly. Email said they would be done by 8:45am, store was supposed to be open at 8am. My husband was there to pickup the doughnuts from 8:30-9am and still no one was there. I have called MANY times and gotten no answer. I have filed a complaint on there website and got no answer. It’s been over a week now, they are legit stealing peoples money!
Atmosphere: 1
Food: 1
Service: 1