Literally go anywhere else for your pretzels they are overpriced and poor quality and won’t help you if you have a bad experience. Employee forgot my water cup when I was there.
Atmosphere: 3
Food: 1
Service: 4
Andrew Johnson
Honestly gross. Felt sick afterwards. Staff wasn’t prepared to open on time. Also, a little dismissive and rude.
Atmosphere: 1
Food: 1
Service: 1
Alicia Adams
I was there around 7:10 pm and noticed one of the workers was helping someone (I assume was nonverbal due to the interaction I saw) and the man working was very friendly and seemed to know how to communicate with the customer. It was the nicest thing I’ve seen this holiday season! Unfortunately I wasn’t able to get the workers name ?
Service: 5
Sophia D
The customer service isn’t that great.
Amy
The lady was really rude and not engaged. Maybe she doesn’t like my kind. Because I was very polite.No thank you from her, very low-spoken because she just didn’t care.They were out of regular pretzels (like, how?)So I had to buy these greasy and expensive bites.I regret tipping because she doesn’t deserve the dollar.
Atmosphere: 1
Food: 2
Service: 1
Kathy Yang
Customer service from Isela B. was horrible. There was no greeting. She gave me and my family an ugly look. Instead of asking if we have any questions, she just rolled her eyes and touched her phone while we were standing there trying to get help. She had very poor customer service and should be train properly. Cheesy dog bite was tasty but cold. I would never stop by there ever again.
Atmosphere: 1
Food: 1
Service: 1
T K
Tried to get a pretzel and lemonade today. Was charged 3x for some reason.The very intelligent person working @ around 12:50pm refused to believe that I was charged even after showing my bank account.So instead of a pretzel and lemonade today I received verbal assault and a bag, for $13.52 + tip.UPDATE 9/15/23- Well wouldn't you know it I ended up being charged still, spoke with CONNOR the GM today after multiple calls from corporate with no response.Connor said he couldn't refund me my money but if I wanted I could take more of my own personal time and come meet him for the refund ? I've already spoke to my bank at this point and they will be refunding my money.Didn't offer me any consideration or compensation for their incompetency but yet wanted me to come take more time out of my day to rectify their error.Still have no idea if their pretzels or lemonade are even good, Connor didn't care to try to convince me they were. AUNTIE ANNES FOR LIFE.Update 10/15. Person who cursed me out and assaulted me with paper take out bag still employed. Keep up the good work.
Jermaine Gagnon
It’s burnt hard I wouldn’t feedMy dog these!!
Edward Anderson
Burnt and super greasy. Spent $28. Very disappointed
Jared Weniger
So far so good. Everything is made fresh so you might have to wait but it's worth it
I noticed that both bags of pretzel bits were burnt (cinnamon sugar)!!! I called customer service twice. This was the first time I experienced this, and the guy behind the counter on 6/10/23 at 8 pm tried to pour loads of cinnamon sugar so it could cover the burnt bag of bits! I thought that the second bag would be at least cooked better.... Nope! Just as burnt!
Maria Essen
Ordered the salted bites for around eight dollars and they were all burnt. The bottoms were black. We brought them back and asked for a different bag and they didn’t have any made and would not work out a solution. We will not order from them again.It’s just a bummer when we splurge on a treat for our kids and they wouldn’t eat them.
Byron Alexander
I was having a bad day and I came to wetzels pretzels and my day was made better with the great customer service I received from Alizae, Connor, MyQuise, and Roy! I am now a regular customer!
Chelsie O'Dell
I went to the mall excited for to get a salted original pretzel and the menu said $5.49 for a pretzel so when I got rang up I was expecting $5.49 but then the cashier tells me it’s $7.52 and I ask why it’s $2 extra and they tell me they force a $2 tip to every order. Never coming back, ridiculous they don’t tell people that they force tips unless asked.
Luckyseven
December 26, 2022. We ordered two pizza pretzels and one cheesy dog bites and what we found was disgusting. There was a clump of hair on the bottom of one of our pretzels. We knew it was from one of the makers because they had black hair, and them and others weren’t wearing any hair caps, or having their hair tied up very well. All they wore were baseball caps. We aren’t here to hate on the company or their staff but we want them to advocate for hygiene. Because having to think about if you are eating someone’s hair and how much because a worker isn’t wearing a hair cap is a nightmare. I hope the owner of the company or the kiosk at the mall takes care of this issue so we don’t have to worry about if our food is really clean.
Literally go anywhere else for your pretzels they are overpriced and poor quality and won’t help you if you have a bad experience. Employee forgot my water cup when I was there.
Atmosphere: 3
Food: 1
Service: 4
Honestly gross. Felt sick afterwards. Staff wasn’t prepared to open on time. Also, a little dismissive and rude.
Atmosphere: 1
Food: 1
Service: 1
I was there around 7:10 pm and noticed one of the workers was helping someone (I assume was nonverbal due to the interaction I saw) and the man working was very friendly and seemed to know how to communicate with the customer. It was the nicest thing I’ve seen this holiday season! Unfortunately I wasn’t able to get the workers name ?
Service: 5
The customer service isn’t that great.
The lady was really rude and not engaged. Maybe she doesn’t like my kind. Because I was very polite.No thank you from her, very low-spoken because she just didn’t care.They were out of regular pretzels (like, how?)So I had to buy these greasy and expensive bites.I regret tipping because she doesn’t deserve the dollar.
Atmosphere: 1
Food: 2
Service: 1
Customer service from Isela B. was horrible. There was no greeting. She gave me and my family an ugly look. Instead of asking if we have any questions, she just rolled her eyes and touched her phone while we were standing there trying to get help. She had very poor customer service and should be train properly. Cheesy dog bite was tasty but cold. I would never stop by there ever again.
Atmosphere: 1
Food: 1
Service: 1
Tried to get a pretzel and lemonade today. Was charged 3x for some reason.The very intelligent person working @ around 12:50pm refused to believe that I was charged even after showing my bank account.So instead of a pretzel and lemonade today I received verbal assault and a bag, for $13.52 + tip.UPDATE 9/15/23- Well wouldn't you know it I ended up being charged still, spoke with CONNOR the GM today after multiple calls from corporate with no response.Connor said he couldn't refund me my money but if I wanted I could take more of my own personal time and come meet him for the refund ? I've already spoke to my bank at this point and they will be refunding my money.Didn't offer me any consideration or compensation for their incompetency but yet wanted me to come take more time out of my day to rectify their error.Still have no idea if their pretzels or lemonade are even good, Connor didn't care to try to convince me they were. AUNTIE ANNES FOR LIFE.Update 10/15. Person who cursed me out and assaulted me with paper take out bag still employed. Keep up the good work.
It’s burnt hard I wouldn’t feedMy dog these!!
Burnt and super greasy. Spent $28. Very disappointed
So far so good. Everything is made fresh so you might have to wait but it's worth it
Restaurantji Recommends
I noticed that both bags of pretzel bits were burnt (cinnamon sugar)!!! I called customer service twice. This was the first time I experienced this, and the guy behind the counter on 6/10/23 at 8 pm tried to pour loads of cinnamon sugar so it could cover the burnt bag of bits! I thought that the second bag would be at least cooked better.... Nope! Just as burnt!
Ordered the salted bites for around eight dollars and they were all burnt. The bottoms were black. We brought them back and asked for a different bag and they didn’t have any made and would not work out a solution. We will not order from them again.It’s just a bummer when we splurge on a treat for our kids and they wouldn’t eat them.
I was having a bad day and I came to wetzels pretzels and my day was made better with the great customer service I received from Alizae, Connor, MyQuise, and Roy! I am now a regular customer!
I went to the mall excited for to get a salted original pretzel and the menu said $5.49 for a pretzel so when I got rang up I was expecting $5.49 but then the cashier tells me it’s $7.52 and I ask why it’s $2 extra and they tell me they force a $2 tip to every order. Never coming back, ridiculous they don’t tell people that they force tips unless asked.
December 26, 2022. We ordered two pizza pretzels and one cheesy dog bites and what we found was disgusting. There was a clump of hair on the bottom of one of our pretzels. We knew it was from one of the makers because they had black hair, and them and others weren’t wearing any hair caps, or having their hair tied up very well. All they wore were baseball caps. We aren’t here to hate on the company or their staff but we want them to advocate for hygiene. Because having to think about if you are eating someone’s hair and how much because a worker isn’t wearing a hair cap is a nightmare. I hope the owner of the company or the kiosk at the mall takes care of this issue so we don’t have to worry about if our food is really clean.