Good food.... altho skimpy serving of protein. Rude servers. They barely acknowlede you and never say thank you or come again or enjoy. Nothing but rude little robots.Thursday April 12 at about 5:15 pm at the Eagan location on Promenade.These people need some serious CUSTOMER SERVICE training.I think next time when I want Mexican food I'll go somewhere where my business is appreciated.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Chicken Bowl
Charlie Metcalf
Synai the manager is incredibly friendly and understanding. We ordered last minute for a corporate event and the food that got delivered was missing some minor attention to details. I brought my concerns to her and she was able to handle the situation with such professionalism and allowed me feel heard in the process. Synai thank you I will continue to use your services for company events.
Atmosphere: 5
Food: 5
Service: 5
Tiffany Lee
I arrived to pick up my order 10-20 min after the promised time (8:40pm). My order was not ready but orders that were promised at 8:50pm were on the pick-up shelf. The employee looked for my order and saw it on the line & said it would “be ready in 2 seconds.” No other employees were present. Instead of finishing my order, she proceeded to take 2 other walk-in orders and rang them up before getting another employee in the back to finish my order.
Service: 1
lina wob
This is the second time they charged me for guacamole and did not give us. When we got home and we checked, they did not place the guacamole, very disappointed
Service: 1
Nate Li
Lied to my face about being out of a meat
Atmosphere: 1
Food: 1
Service: 1
Nina Lyakh
If you are looking for a healthy fast food place, look no further. It's my favorite place for lunch.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Terry Schneider
No lettuce available, tables dirty and garbage overflowing. Anyone heard of purchasing lettuce until your truck comes in?
Atmosphere: 3
Food: 3
Service: 4
Bailey Kelley
At 4 o’clock they had no meats and the staff were super rude for no reason. I would not go to this chipotle location again. Terrible
Atmosphere: 1
Food: 1
Service: 1
Maryn Molden
I ordered a burrito bowl online. I asked for extra rice and cheese and my bowl was about half full. It's ridiculous and this isn't the only location that won't give you extra if you order online but this was the one that messed up the most.
Atmosphere: 1
Food: 2
Service: 1
Tina Liebler
Staff was not knowledgeable regarding gluten free protocols. They were not courteous rather indifferent. Cleanliness was also an issue. Sad to see.
It’s always something with this locationUpdated review: still continues to be horribly managed. Not worth putting an online order for a set time. They will have you waiting 20 minutes.
Atmosphere: 1
Food: 1
Service: 1
Marcy Schleis
Refused to give me a receipt after refusing to honor my chipotle rewards.**EDIT** made the mistake of coming back here again after years. Somehow it is even worse. Would give zero stars if possible, as well as to their “support”. Pitiful.
Atmosphere: 1
Food: 1
Service: 1
Sheena Curry
Chipotle is one of my favorite fast food restaurants. There are several options to choose from, it's plant-based friendly and many of their options are gluten free. Chipotle's guacamole is some of the best I have ever had and their lime and sea salt tortilla chips are so yummy. Highly recommend for a quick meal you can feel good about.
Food: 5
Recommended dishes: Salad, Chips
Blake Nelson
They are atleast consistent in being the worst chipotle.
Devon Little
Love Chipotle but this location’s not doing well. The kitchen was very dirty, they ran out of a ton of food because the line cooks were carrying on in the back listening to loud music, and the front workers were extremely rude. I travel all the time and have eaten at dozens of locations and have never seen anything like this. Hopefully it gets fixed but until then I would not recommend. I visited on 2/13/24 at 8 PM for the manager reviewing this. Hope things get under control as overall Chipotle’s a great company.
Good food.... altho skimpy serving of protein. Rude servers. They barely acknowlede you and never say thank you or come again or enjoy. Nothing but rude little robots.Thursday April 12 at about 5:15 pm at the Eagan location on Promenade.These people need some serious CUSTOMER SERVICE training.I think next time when I want Mexican food I'll go somewhere where my business is appreciated.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Chicken Bowl
Synai the manager is incredibly friendly and understanding. We ordered last minute for a corporate event and the food that got delivered was missing some minor attention to details. I brought my concerns to her and she was able to handle the situation with such professionalism and allowed me feel heard in the process. Synai thank you I will continue to use your services for company events.
Atmosphere: 5
Food: 5
Service: 5
I arrived to pick up my order 10-20 min after the promised time (8:40pm). My order was not ready but orders that were promised at 8:50pm were on the pick-up shelf. The employee looked for my order and saw it on the line & said it would “be ready in 2 seconds.” No other employees were present. Instead of finishing my order, she proceeded to take 2 other walk-in orders and rang them up before getting another employee in the back to finish my order.
Service: 1
This is the second time they charged me for guacamole and did not give us. When we got home and we checked, they did not place the guacamole, very disappointed
Service: 1
Lied to my face about being out of a meat
Atmosphere: 1
Food: 1
Service: 1
If you are looking for a healthy fast food place, look no further. It's my favorite place for lunch.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
No lettuce available, tables dirty and garbage overflowing. Anyone heard of purchasing lettuce until your truck comes in?
Atmosphere: 3
Food: 3
Service: 4
At 4 o’clock they had no meats and the staff were super rude for no reason. I would not go to this chipotle location again. Terrible
Atmosphere: 1
Food: 1
Service: 1
I ordered a burrito bowl online. I asked for extra rice and cheese and my bowl was about half full. It's ridiculous and this isn't the only location that won't give you extra if you order online but this was the one that messed up the most.
Atmosphere: 1
Food: 2
Service: 1
Staff was not knowledgeable regarding gluten free protocols. They were not courteous rather indifferent. Cleanliness was also an issue. Sad to see.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
It’s always something with this locationUpdated review: still continues to be horribly managed. Not worth putting an online order for a set time. They will have you waiting 20 minutes.
Atmosphere: 1
Food: 1
Service: 1
Refused to give me a receipt after refusing to honor my chipotle rewards.**EDIT** made the mistake of coming back here again after years. Somehow it is even worse. Would give zero stars if possible, as well as to their “support”. Pitiful.
Atmosphere: 1
Food: 1
Service: 1
Chipotle is one of my favorite fast food restaurants. There are several options to choose from, it's plant-based friendly and many of their options are gluten free. Chipotle's guacamole is some of the best I have ever had and their lime and sea salt tortilla chips are so yummy. Highly recommend for a quick meal you can feel good about.
Food: 5
Recommended dishes: Salad, Chips
They are atleast consistent in being the worst chipotle.
Love Chipotle but this location’s not doing well. The kitchen was very dirty, they ran out of a ton of food because the line cooks were carrying on in the back listening to loud music, and the front workers were extremely rude. I travel all the time and have eaten at dozens of locations and have never seen anything like this. Hopefully it gets fixed but until then I would not recommend. I visited on 2/13/24 at 8 PM for the manager reviewing this. Hope things get under control as overall Chipotle’s a great company.
Atmosphere: 1
Food: 1
Service: 1