HORRIBLE customer service. The man boy stared at the woman employee letting her know I assume she was to helpMe. Neither of them said a word to me, except for her to count my change back. They both looked pissed at the world !!
Service: 1
Kelsey Bangert
Did not recieve order, and employees stopped answering phone before closing even though we still had not recieved our order.
Service: 1
Katie Schwartz
Freaky slow. As a matter of fact, I never even received my delivery ?
Service: 1
Mirela
Kid-friendliness: Girl that delivered my food was so quick and friendly.Thank you for the good service!
Atmosphere: 5
Food: 5
Service: 5
April Bridger
I was just in there, today, at about 11:40-11:55 (it took 15 minutes to order and get food), The guy at the front, taking orders, greeted the guy after me by saying "what's good?"!! When the guy replied "what??" He then says "what you need?"... I could go on about the long wait for the food, or how they only had yellow mustard when normally there are like 3 kinds to choose from, and other things, but to me, the greeting to the guy behind me says enough right there!! I don't remember how he greeted me because I dont think he did at all, lol. I will drive out of my way to the 96 & Centerville Rd. Location instead, next time!
Atmosphere: 3
Food: 4
Service: 2
Hayley Sitz
Fast service, sandwich as ordered, crew super nice!
Atmosphere: 3
Food: 5
Service: 5
S F
Freaky fast is great and all but let's just remember haste makes waste. Order was wrong after employee repeated it to me, the receipt showed how I ordered it, still made incorrectly. People with food allergies- be aware it might just contain exactly what you make clear you cannot have.
Atmosphere: 1
Food: 1
Service: 1
Toni Lei
This location is so skimpy with their ingredients I asked for extra lettuce and crispy jalapenos and there were barely 10 slices of crispy jalapenos on this sandwich.Not to mention I ordered over an hour and a half before my lunch break and I still spent half of my lunch break waiting for them to show up late with my food. Save yourself some trouble and don't order from this location.
Atmosphere: 2
Food: 2
Service: 2
Coleman Thill
Edit:Upon reaching out, the management credited my account in store with 15$ for the inconvenience. I called to get the sandwich delivered this time and explained the situation and between the employee on the phone and the correspondence I received about the issue, I am fully satisfied. Thank you for the work you do, and for correcting the issue I ran into in store. I hope others with bad experiences see this and understand everyone has bad days at work, and are encouraged to speak up! We will never learn if we are not coached! Thank you all!Original Review:Desperately wanted a good soft sandwich. The young man didn’t change his gloves after taking an order so that was stressful. Then the sandwiches were made wrong, the bread in my sandwich was taken out which honestly is the worst possible thing you can do when someone asks for LBI. the manager on duty checked the other sandwich and said it was fine but when I got home it was not correct, not cut, gutted and on the hardest bread you can imagine. But hey, at least they slathered it in sauce as I requested, because who doesn’t love soggy crust?Sucks, I try to tip this location really well every time I go in, too. I thought somehow they’d see that when they work hard, people appreciate it. Guess not. I Don’t recommend any longer, only the manager cares and they can’t be everywhere all at once, so you’ll be sacrificing a good meal for convenience, at a very high price point.
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Reinert
I was only going for day-old bread. They helped me very quickly. They cut them for me.
I placed an order for catering, it was ready for me when I arrived and everything was enjoyed!
Food: 5
Service: 5
Joey Reichhoff
My children wanted Jimmy John’s buns for their school lunches. I drove all the way to Maplewood to get them fresh buns but the guy behind the counter wouldn’t sell me any because they “didn’t have enough.” (There was roughly a dozen buns on the tray behind him.)I wonder which buns he would’ve used if I had ordered two sandwiches.I love Jimmy John’s but won’t be going to this location again. Not friendly and not helpful.
Nicole Meyer
Wrong food order received thru Uber Eats No follow up with customer service despite the complaint/review submitted when asked — Added onions Did NOT have cheese on
Food: 2
Service: 2
Shelly Bissonette
It was fast and the ppl where great I got a free soda.
Atmosphere: 5
Food: 4
Service: 4
jessica andersen
It was good but put together sloppy had to rebuild my sub. For 15.99 I shouldn't have to do that. Otherwise good.
HORRIBLE customer service. The man boy stared at the woman employee letting her know I assume she was to helpMe. Neither of them said a word to me, except for her to count my change back. They both looked pissed at the world !!
Service: 1
Did not recieve order, and employees stopped answering phone before closing even though we still had not recieved our order.
Service: 1
Freaky slow. As a matter of fact, I never even received my delivery ?
Service: 1
Kid-friendliness: Girl that delivered my food was so quick and friendly.Thank you for the good service!
Atmosphere: 5
Food: 5
Service: 5
I was just in there, today, at about 11:40-11:55 (it took 15 minutes to order and get food), The guy at the front, taking orders, greeted the guy after me by saying "what's good?"!! When the guy replied "what??" He then says "what you need?"... I could go on about the long wait for the food, or how they only had yellow mustard when normally there are like 3 kinds to choose from, and other things, but to me, the greeting to the guy behind me says enough right there!! I don't remember how he greeted me because I dont think he did at all, lol. I will drive out of my way to the 96 & Centerville Rd. Location instead, next time!
Atmosphere: 3
Food: 4
Service: 2
Fast service, sandwich as ordered, crew super nice!
Atmosphere: 3
Food: 5
Service: 5
Freaky fast is great and all but let's just remember haste makes waste. Order was wrong after employee repeated it to me, the receipt showed how I ordered it, still made incorrectly. People with food allergies- be aware it might just contain exactly what you make clear you cannot have.
Atmosphere: 1
Food: 1
Service: 1
This location is so skimpy with their ingredients I asked for extra lettuce and crispy jalapenos and there were barely 10 slices of crispy jalapenos on this sandwich.Not to mention I ordered over an hour and a half before my lunch break and I still spent half of my lunch break waiting for them to show up late with my food. Save yourself some trouble and don't order from this location.
Atmosphere: 2
Food: 2
Service: 2
Edit:Upon reaching out, the management credited my account in store with 15$ for the inconvenience. I called to get the sandwich delivered this time and explained the situation and between the employee on the phone and the correspondence I received about the issue, I am fully satisfied. Thank you for the work you do, and for correcting the issue I ran into in store. I hope others with bad experiences see this and understand everyone has bad days at work, and are encouraged to speak up! We will never learn if we are not coached! Thank you all!Original Review:Desperately wanted a good soft sandwich. The young man didn’t change his gloves after taking an order so that was stressful. Then the sandwiches were made wrong, the bread in my sandwich was taken out which honestly is the worst possible thing you can do when someone asks for LBI. the manager on duty checked the other sandwich and said it was fine but when I got home it was not correct, not cut, gutted and on the hardest bread you can imagine. But hey, at least they slathered it in sauce as I requested, because who doesn’t love soggy crust?Sucks, I try to tip this location really well every time I go in, too. I thought somehow they’d see that when they work hard, people appreciate it. Guess not. I Don’t recommend any longer, only the manager cares and they can’t be everywhere all at once, so you’ll be sacrificing a good meal for convenience, at a very high price point.
Atmosphere: 5
Food: 5
Service: 5
I was only going for day-old bread. They helped me very quickly. They cut them for me.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I placed an order for catering, it was ready for me when I arrived and everything was enjoyed!
Food: 5
Service: 5
My children wanted Jimmy John’s buns for their school lunches. I drove all the way to Maplewood to get them fresh buns but the guy behind the counter wouldn’t sell me any because they “didn’t have enough.” (There was roughly a dozen buns on the tray behind him.)I wonder which buns he would’ve used if I had ordered two sandwiches.I love Jimmy John’s but won’t be going to this location again. Not friendly and not helpful.
Wrong food order received thru Uber Eats No follow up with customer service despite the complaint/review submitted when asked — Added onions Did NOT have cheese on
Food: 2
Service: 2
It was fast and the ppl where great I got a free soda.
Atmosphere: 5
Food: 4
Service: 4
It was good but put together sloppy had to rebuild my sub. For 15.99 I shouldn't have to do that. Otherwise good.
Atmosphere: 4
Food: 3
Service: 4