I was not a guest with a booked room. I was here for a sci-fi weekend convention that took place on the ballroom. The place was clean for the most part. Occasionally, you'll see 2-3 clogged toilets in the women's restroom, but it is a convention with many attendees, so it may not be reported immediately. The sci-fi convention used the entire 4th floor and part of 6 floor. I like the natural lighting shining down. The Marriott hotel has a parking ramp. For a full day, it was $24 on a Friday night. I like that the parking ramp keeps you indoors at all times. You would take the elevator down to Skyway or street level. You will need a keycard to access the Marriott from Skyway. Otherwise, everyone can access it from the street level. It has many skyways connected to fine dining and fast food. Most places close on the weekends, some open on Saturdays, and very few open on Sundays. Aurora Restaurant & Bar is located on the 5th floor - Lobby. On the night that I went, they were understaffed. They did not have servers; you would need to order at the bar. Some convention attendees waited 10 minutes before being served despite motioning to the staff. I was asked if I wanted to start a tab or close out. Then it took roughly 30 minutes for my pan-seared salmon to come out. While dining, no one bothered to check on me or offer soda or water refills. Otherwise, I thought the food was cooked perfectly. The salmon has an outer crunch but is flaky when pierced with a fork. The haricot vert and couscous were cooked well.
Becky T.
Do not stay here. After I got into the bed and under the sheets my foot hit a bottle of KY lubricant!! Beyond disgusting to know I was NOT in clean sheets. I did get a room change but I had to ask the front desk to come to my room with a new key as I refused to go to the main desk in my PJs. I did NOT get an apology from the hotel staff and did NOT get my room refunded. Horrible and disgusting experience.
U6310TYmp
The air conditioning system units located outside can be heard in the rooms. Staff were not helpful! Waited hours to speak to manager and waited four weeks for complaint to be answered!! Stay well clear if you want to sleep !
Rebecca W.
Got bed bug bites. I told them this while I was there and showed them the bites. They have been extremely slow or basically not doing anything to respond to my request for service recovery. Such a shame for a business that normally has high standards.
Dave B.
WTF?! If I had wanted scratchy and cheap towels, I would have stayed at the Super 8. I expected much better.
Maria B.
Giving this place a 5 star for a few things. First our door man George. He is super friendly. He helped us all while we stayed there for the Elk convention and gave us tips on where to eat....Toms Watch and a few other places. Each time we left the hotel and returned he had a smile on his face. He has exceptional customer service. Thanks George!! The front desk staff at registration was also very welcoming. The afternoon-evening and early morning staff gets 5 stars. Smiling and never rushing us out. The rooms were clean and beds comfortable. I did see socks under our couch that were not mine so maybe the cleaning staff missed those. Otherwise, our room was always picked up daily. The bar area had good food and drinks. The M Lounge was our favorite spot. We paid $40 a night extra and that gave us the ability to have breakfast, snacks, coffee, soda, fruit and evenings appetizers. Made us feel extra special. Totally worth it to purchase that added cost. Not sure when we will return to Minnesota but if we do, we will return to the Marriott City Center.
KLS0611
We booked this hotel to stay at during the Taylor Swift concert. While the room was clean, location was fine - I will note that even on the 21st floor, I slept with earplugs in because street noise easily carried into the room and not just emergency vehicles but any vehicle playing music loudly or revving an engine was quite loud inside the room. The main issue is that the service was quite poor. We reserved the room (a corner suite with 1 king and a sofa bed) for three adults and said so in the reservation. We arrived back from the concert at midnight and when we went to make the sofa bed, we found only a bare mattress. There were no sheets or covers anywhere in the room - closet, drawers - nothing. At 12:20am we called to have sheets brought up. We were told it would be 15-20 minutes. After 12:45am we called again and were told the same thing. We called again after 1am. We asked multiple times if we could come down and get sheets, meet someone on another floor, go to the basement with them to get the sheets and were told no, they were very busy and doing this one room at a time. We stripped a sheet from the main bed so we could at least try to sleep. Sheets finally arrived at 2am, a ridiculous 1.5 hours after we were originally told we'd have sheets. If they had simply given us that time estimate up front, we could have gone and bought a blanket or figured out some alternative. The room next to us had opened their door as we had gotten in - they were awaiting a cot at midnight. I have no doubt that with the concert, Pride, a large wedding - the hotel was extremely busy. However, this is a room that typically goes for ~$300 on weekend nights. We paid over $700 for this room. One would assume that such a 250% rate increase across the hotel would be used to increase staffing, have extra supplies on hand and ready (not stored away in a basement) and staff prepared to go for a likely influx of requests as guests arrived back. Instead, it appears the hotel decided to simply price gouge, resulting in overwhelmed staff and unhappy customers. We will not choose the Marriott brand again.
Carrasco12
The hotel is elegant with a perfect location and not expensive. It is only 10 minutes walking to Target Center. Very good restaurants close to the hotel. The rooms are spacious and very comfortable. The only area for improve are the pillows that are very soft. Room service food options are very good. This should be our option if we return.
deannac84
We just got home from a family weekend trip for our 2 years birthday!! We are used to small city traffic. So u can imagine how the drive was. Downtown Minneapolis traffic is a little crazier than we are used to and traveling with a 2 year old for a few hours. Isn’t always the easiest… we were so nervous to find the hotel and have to figure out the parking situation.. we arrived at the front of the hotel. Immediately greeted by they most friendliest, kindest gentleman. His name IS George! He gave us direction and told us where we can go park and even asked if we wanted help with our bags. And I understand. Some people may say it’s his job. But this man deserves some recognition! Throughout our whole stay and ins and outs of the hotel. This man was always there! My children were so happy everytime we seen him. My oldest son 9 years old. Woke up Saturday morning and the first thing he said. Is do u think George is here yet!! I have stayed at many hotels in my life and I even worked for Marriott. Go workers are really hard to find! And he is one they need to keep. I wish they could make 100000 George’s! So if you ever come to this hotel. U must go meet George. He stands at the front doors of this hotel! Btw Marriott this man deserves as raise !! Don’t ever let him leave. We will be coming back and he is the main reason
David D.
Have you ever tried to get ahold of the front desk to check on your reservation ? Good luck. Apparently they have much better things to do. I spent 25 minutes letting my phone ring, even called Marriott's generic reservation like to see if they could get ahold of the front deck to have them answer my call. What a joke. It's too bad they know nothing about customer service or even trying to make an attempt to help customers over the phone. If I wasn't staying as part of a group I sure wouldn't be staying here at all. Hopefully I even have a room when I show up. Can't wait to see what face to face customer service looks like. I'll let you all know. More to come....
Nice clean downtown hotel, across from the hotel where I attended a four day conference. The reason I will stay at the Marriott City Center next time I have to stay in Minneapolis downtown is the breakfast. There isn't a decent breakfast within walking distance. The breakfast here is great, and if you're a breakfast customer, you can use the restrooms. Public restrooms are in short supply downtown Minneapolis so a 62 year old on diuretics who likes morning coffee just can't venture far on the Skywalk to find a place for breakfast. The hotel is short-staffed like everyone else around here, and parking is expensive wherever you stay downtown. As noted elsewhere, the architecture and interior design is a little odd, but overall I found it aesthetically pleasing, though somewhat inconvenient.
Inspire28688930145
Terrible hotel with terrible service. I am more than disappointed in working with Tom Olson and his overall lack of customer service. I will steer clear of this hotel in the future and recommend everyone else does the same. They lack basic amenities and will not help with anything. They also have ridiculous fees.
Tyler B.
Terrible hotel with terrible service. I am more than disappointed in working with Tom Olson and his overall lack of customer service. I will steer clear of this hotel in the future and recommend everyone else does the same.
H9804CFalexs
Very bad customer service. Their documentation shows conflicting information and they do not work to resolve any issues. They would not even listen to my side of the story. I would not stay here again and may not stay at Marriott's in the future due to the customer service provided.
T3240VBannea
I stayed at this hotel for a conference and found it didn’t support us very much at all. We had issues with splitting our hotel bill , a normal request, that meant they ultimately double billed one person and not another. We reported this immediately and the hotel has not addressed the issue for two weeks. The conference was over a weekend when this area of downtown all but closes down for lunch. Yet, the hotel only had one Person working the bar, making it difficult to just get food. The conference went into the early evening and the hotel literally turned off the escalators on us. Room service and food closed early, making it difficult to get anything to eat later on. There was only one restaurant they could recommend that served food past 11 and could deliver since room service was unavailable. This meant that necessary and normal activities were tough to actually do like eat, navigate the hotel, and pay our bill.
I was not a guest with a booked room. I was here for a sci-fi weekend convention that took place on the ballroom. The place was clean for the most part. Occasionally, you'll see 2-3 clogged toilets in the women's restroom, but it is a convention with many attendees, so it may not be reported immediately. The sci-fi convention used the entire 4th floor and part of 6 floor. I like the natural lighting shining down. The Marriott hotel has a parking ramp. For a full day, it was $24 on a Friday night. I like that the parking ramp keeps you indoors at all times. You would take the elevator down to Skyway or street level. You will need a keycard to access the Marriott from Skyway. Otherwise, everyone can access it from the street level. It has many skyways connected to fine dining and fast food. Most places close on the weekends, some open on Saturdays, and very few open on Sundays. Aurora Restaurant & Bar is located on the 5th floor - Lobby. On the night that I went, they were understaffed. They did not have servers; you would need to order at the bar. Some convention attendees waited 10 minutes before being served despite motioning to the staff. I was asked if I wanted to start a tab or close out. Then it took roughly 30 minutes for my pan-seared salmon to come out. While dining, no one bothered to check on me or offer soda or water refills. Otherwise, I thought the food was cooked perfectly. The salmon has an outer crunch but is flaky when pierced with a fork. The haricot vert and couscous were cooked well.
Do not stay here. After I got into the bed and under the sheets my foot hit a bottle of KY lubricant!! Beyond disgusting to know I was NOT in clean sheets. I did get a room change but I had to ask the front desk to come to my room with a new key as I refused to go to the main desk in my PJs. I did NOT get an apology from the hotel staff and did NOT get my room refunded. Horrible and disgusting experience.
The air conditioning system units located outside can be heard in the rooms. Staff were not helpful! Waited hours to speak to manager and waited four weeks for complaint to be answered!! Stay well clear if you want to sleep !
Got bed bug bites. I told them this while I was there and showed them the bites. They have been extremely slow or basically not doing anything to respond to my request for service recovery. Such a shame for a business that normally has high standards.
WTF?! If I had wanted scratchy and cheap towels, I would have stayed at the Super 8. I expected much better.
Giving this place a 5 star for a few things. First our door man George. He is super friendly. He helped us all while we stayed there for the Elk convention and gave us tips on where to eat....Toms Watch and a few other places. Each time we left the hotel and returned he had a smile on his face. He has exceptional customer service. Thanks George!! The front desk staff at registration was also very welcoming. The afternoon-evening and early morning staff gets 5 stars. Smiling and never rushing us out. The rooms were clean and beds comfortable. I did see socks under our couch that were not mine so maybe the cleaning staff missed those. Otherwise, our room was always picked up daily. The bar area had good food and drinks. The M Lounge was our favorite spot. We paid $40 a night extra and that gave us the ability to have breakfast, snacks, coffee, soda, fruit and evenings appetizers. Made us feel extra special. Totally worth it to purchase that added cost. Not sure when we will return to Minnesota but if we do, we will return to the Marriott City Center.
We booked this hotel to stay at during the Taylor Swift concert. While the room was clean, location was fine - I will note that even on the 21st floor, I slept with earplugs in because street noise easily carried into the room and not just emergency vehicles but any vehicle playing music loudly or revving an engine was quite loud inside the room. The main issue is that the service was quite poor. We reserved the room (a corner suite with 1 king and a sofa bed) for three adults and said so in the reservation. We arrived back from the concert at midnight and when we went to make the sofa bed, we found only a bare mattress. There were no sheets or covers anywhere in the room - closet, drawers - nothing. At 12:20am we called to have sheets brought up. We were told it would be 15-20 minutes. After 12:45am we called again and were told the same thing. We called again after 1am. We asked multiple times if we could come down and get sheets, meet someone on another floor, go to the basement with them to get the sheets and were told no, they were very busy and doing this one room at a time. We stripped a sheet from the main bed so we could at least try to sleep. Sheets finally arrived at 2am, a ridiculous 1.5 hours after we were originally told we'd have sheets. If they had simply given us that time estimate up front, we could have gone and bought a blanket or figured out some alternative. The room next to us had opened their door as we had gotten in - they were awaiting a cot at midnight. I have no doubt that with the concert, Pride, a large wedding - the hotel was extremely busy. However, this is a room that typically goes for ~$300 on weekend nights. We paid over $700 for this room. One would assume that such a 250% rate increase across the hotel would be used to increase staffing, have extra supplies on hand and ready (not stored away in a basement) and staff prepared to go for a likely influx of requests as guests arrived back. Instead, it appears the hotel decided to simply price gouge, resulting in overwhelmed staff and unhappy customers. We will not choose the Marriott brand again.
The hotel is elegant with a perfect location and not expensive. It is only 10 minutes walking to Target Center. Very good restaurants close to the hotel. The rooms are spacious and very comfortable. The only area for improve are the pillows that are very soft. Room service food options are very good. This should be our option if we return.
We just got home from a family weekend trip for our 2 years birthday!! We are used to small city traffic. So u can imagine how the drive was. Downtown Minneapolis traffic is a little crazier than we are used to and traveling with a 2 year old for a few hours. Isn’t always the easiest… we were so nervous to find the hotel and have to figure out the parking situation.. we arrived at the front of the hotel. Immediately greeted by they most friendliest, kindest gentleman. His name IS George! He gave us direction and told us where we can go park and even asked if we wanted help with our bags. And I understand. Some people may say it’s his job. But this man deserves some recognition! Throughout our whole stay and ins and outs of the hotel. This man was always there! My children were so happy everytime we seen him. My oldest son 9 years old. Woke up Saturday morning and the first thing he said. Is do u think George is here yet!! I have stayed at many hotels in my life and I even worked for Marriott. Go workers are really hard to find! And he is one they need to keep. I wish they could make 100000 George’s! So if you ever come to this hotel. U must go meet George. He stands at the front doors of this hotel! Btw Marriott this man deserves as raise !! Don’t ever let him leave. We will be coming back and he is the main reason
Have you ever tried to get ahold of the front desk to check on your reservation ? Good luck. Apparently they have much better things to do. I spent 25 minutes letting my phone ring, even called Marriott's generic reservation like to see if they could get ahold of the front deck to have them answer my call. What a joke. It's too bad they know nothing about customer service or even trying to make an attempt to help customers over the phone. If I wasn't staying as part of a group I sure wouldn't be staying here at all. Hopefully I even have a room when I show up. Can't wait to see what face to face customer service looks like. I'll let you all know. More to come....
Restaurantji Recommends
Nice clean downtown hotel, across from the hotel where I attended a four day conference. The reason I will stay at the Marriott City Center next time I have to stay in Minneapolis downtown is the breakfast. There isn't a decent breakfast within walking distance. The breakfast here is great, and if you're a breakfast customer, you can use the restrooms. Public restrooms are in short supply downtown Minneapolis so a 62 year old on diuretics who likes morning coffee just can't venture far on the Skywalk to find a place for breakfast. The hotel is short-staffed like everyone else around here, and parking is expensive wherever you stay downtown. As noted elsewhere, the architecture and interior design is a little odd, but overall I found it aesthetically pleasing, though somewhat inconvenient.
Terrible hotel with terrible service. I am more than disappointed in working with Tom Olson and his overall lack of customer service. I will steer clear of this hotel in the future and recommend everyone else does the same. They lack basic amenities and will not help with anything. They also have ridiculous fees.
Terrible hotel with terrible service. I am more than disappointed in working with Tom Olson and his overall lack of customer service. I will steer clear of this hotel in the future and recommend everyone else does the same.
Very bad customer service. Their documentation shows conflicting information and they do not work to resolve any issues. They would not even listen to my side of the story. I would not stay here again and may not stay at Marriott's in the future due to the customer service provided.
I stayed at this hotel for a conference and found it didn’t support us very much at all. We had issues with splitting our hotel bill , a normal request, that meant they ultimately double billed one person and not another. We reported this immediately and the hotel has not addressed the issue for two weeks. The conference was over a weekend when this area of downtown all but closes down for lunch. Yet, the hotel only had one Person working the bar, making it difficult to just get food. The conference went into the early evening and the hotel literally turned off the escalators on us. Room service and food closed early, making it difficult to get anything to eat later on. There was only one restaurant they could recommend that served food past 11 and could deliver since room service was unavailable. This meant that necessary and normal activities were tough to actually do like eat, navigate the hotel, and pay our bill.