Got our order wrong and had to bring the pizza back and they still charged us the difference for there mistake ?
Service: 1
Allie Dubbels
Pizza was good as usual. But apparently they think stuffed crust means more bread, and no cheese. Pretty disappointed. Won’t be getting stuffed crust anymore ??
Atmosphere: 3
Food: 3
Service: 5
Katherine Tomlin
Customer service was amazing! Pizza is always good !!!
Atmosphere: 5
Food: 5
Service: 5
Leonard Lee
Placed a order for chicken garlic there was no chicken on the pizza and when I called them they said there's nothing they can do very un happy
Denise D.
I ordered a pizza earlier today, for a 5 PM pick up. I understand they are busy, but after a long wai, they gave me the wrong pizza, they won't answer their phone, very disappointed.
Lauden Wood
Absolutely love this spot! Their specialty deals are hard to beat. Love the taste and my order is always ready for pickup when I get there.Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Todd Hager
Disappointed once again. This once quick take and bake is now a last resort and only if you are willing to just take what you get. I ordered online, waited, picked up what was supposed to be a Tuscan Chicken & Sausage pizza. Nothing special. I guess they were out of sausage. Not worth the wait, again, to get it fixed. Long waits, online demand for tips, incorrect or poorly made pies. How this place is still open is amazing to me. It used to be packed every Friday night and I would gladly wait in line to listen to the friendly banter and watch in amazement as pie after pie flew out the door. Now…. …. …. not so much.
Mark Hargesheimer
Well hey, the pizza has always been good here. I called in a Taco pizza on bargain Tuesday. I don't call too far ahead though, because there are usually a bunch of unrefrigerated pizzas waiting for pick up sitting on a shelf. I don't really want my pizza sitting there..for how long? The atmosphere is usually busy and somewhat messy behind the line. I would go again. Good pizza ? ?
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Tuscan Chicken
mary a
Ordered the Papa's Favorite today! It was made to perfection! Plenty of sauce, and toppings piled high!! Best pizza ever!!
Atmosphere: 5
Food: 5
Service: 5
Kolleen B.
Great.value and consistent product . Friendly staff. Orders are always on time. Great food
Absolutely love the pizza and the staff. Unfortunately it is impossible to use a gift card that we have. For the last 2 weeks I have come in and the system was down. I understand that computers go down but 2 weeks in a row when I am trying to use a gift card is a bit frustrating. After trying for 10 minutes just gave cash because I felt bad for the line that was building behind me.
Atmosphere: 5
Food: 5
Service: 4
Paul Hart Cochran
Food is consistent and staff is helpful. We go there because they accept EBT, but it seems that 1 out of 3 times the EBT system is down. I know it is out of their immediate control, but it makes going there a gamble for us.
Atmosphere: 4
Food: 5
Service: 4
Lori C.
We don't go out to eat often but we do love picking up a pizza from Papa Murphy's! Grandkids love their pizza too. Awesome cheesy bread and cookie dough!!!!
Diane Blakely
This place and pizza is great but prices went extremely high
Emily Schendel
If a business cannot continue running with call-outs, the store manager/owner is not hiring enough staff. If labor is an issue, then Papa Murphys as a whole has to raise wages. All locations in rochester are known to take an hour or more to complete orders (when ordered ahead), especially on weekends. I do not blame the staff as they were sweating, working as hard as they could.
Got our order wrong and had to bring the pizza back and they still charged us the difference for there mistake ?
Service: 1
Pizza was good as usual. But apparently they think stuffed crust means more bread, and no cheese. Pretty disappointed. Won’t be getting stuffed crust anymore ??
Atmosphere: 3
Food: 3
Service: 5
Customer service was amazing! Pizza is always good !!!
Atmosphere: 5
Food: 5
Service: 5
Placed a order for chicken garlic there was no chicken on the pizza and when I called them they said there's nothing they can do very un happy
I ordered a pizza earlier today, for a 5 PM pick up. I understand they are busy, but after a long wai, they gave me the wrong pizza, they won't answer their phone, very disappointed.
Absolutely love this spot! Their specialty deals are hard to beat. Love the taste and my order is always ready for pickup when I get there.Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Disappointed once again. This once quick take and bake is now a last resort and only if you are willing to just take what you get. I ordered online, waited, picked up what was supposed to be a Tuscan Chicken & Sausage pizza. Nothing special. I guess they were out of sausage. Not worth the wait, again, to get it fixed. Long waits, online demand for tips, incorrect or poorly made pies. How this place is still open is amazing to me. It used to be packed every Friday night and I would gladly wait in line to listen to the friendly banter and watch in amazement as pie after pie flew out the door. Now…. …. …. not so much.
Well hey, the pizza has always been good here. I called in a Taco pizza on bargain Tuesday. I don't call too far ahead though, because there are usually a bunch of unrefrigerated pizzas waiting for pick up sitting on a shelf. I don't really want my pizza sitting there..for how long? The atmosphere is usually busy and somewhat messy behind the line. I would go again. Good pizza ? ?
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Tuscan Chicken
Ordered the Papa's Favorite today! It was made to perfection! Plenty of sauce, and toppings piled high!! Best pizza ever!!
Atmosphere: 5
Food: 5
Service: 5
Great.value and consistent product . Friendly staff. Orders are always on time. Great food
Restaurantji Recommends
Absolutely love the pizza and the staff. Unfortunately it is impossible to use a gift card that we have. For the last 2 weeks I have come in and the system was down. I understand that computers go down but 2 weeks in a row when I am trying to use a gift card is a bit frustrating. After trying for 10 minutes just gave cash because I felt bad for the line that was building behind me.
Atmosphere: 5
Food: 5
Service: 4
Food is consistent and staff is helpful. We go there because they accept EBT, but it seems that 1 out of 3 times the EBT system is down. I know it is out of their immediate control, but it makes going there a gamble for us.
Atmosphere: 4
Food: 5
Service: 4
We don't go out to eat often but we do love picking up a pizza from Papa Murphy's! Grandkids love their pizza too. Awesome cheesy bread and cookie dough!!!!
This place and pizza is great but prices went extremely high
If a business cannot continue running with call-outs, the store manager/owner is not hiring enough staff. If labor is an issue, then Papa Murphys as a whole has to raise wages. All locations in rochester are known to take an hour or more to complete orders (when ordered ahead), especially on weekends. I do not blame the staff as they were sweating, working as hard as they could.