What a great location full of wonderful people! Was on my way to a 6 hour accounting study session and my latte with 5 shots of espresso really helped getting motivated. Shout out to Lisa! What a dynamite gal!
Atmosphere: 5
Food: 5
Service: 5
Brianna Holker
I have been to many Starbucks surrounding Monticello and beyond, but I will go out of my way to go to the Starbucks in Rogers because the service there is always fast, friendly, and the drinks are full of flavor! I have had issues with other locations of Starbucks whether that is long waiting times (even when it is not busy), order mess-ups, or my drink not tasting right, but nothing like this has ever happened at the Rogers location. The employees are also amiable, whether that is from them starting a conversation with you or complimenting you. I also find that my order, a strawberry acai refresher with lemonade, always tastes significantly better and has more flavor at this location. If you are ever driving through Rogers, or don’t mind driving there, and are craving a Starbucks drink, you should stop at the Starbucks over by Chipotle and Noodles and Company.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Croissant
Sara
We all know their parking lot is a nightmare, which is not their fault or problem. However, today there was a little girl in the drive-thru who thought I wasn't paying attention and tried to fly in front of me in line, almost hitting my car. I continued in line, in my spot, as this little girl rolled down her window to yell to her friend (Trin? is what I heard this girl yell, I'm not sure if that's short for something) who is an employee, who came outside. The girl in the drive thru yelled to the employee that I was trying to cut her off. I was shocked that an employee was coming out to "help" her friend who just almost hit my car.I somehow found myself explaining to two teenagers that I was in line far longer than this little girl, and I wasn't going to let her go in front of me just because she's friends with an employee. The employee told ME not to hit her friend's car. Her friend who kept inching forward from the side. I got up to the window (to get my mobile order I placed 15 minutes prior when I first got in line), and there's Trin, who's immediately talking to me about who said what outside. I asked to talk to a manager and this employee responded with "for what?". I asked several more times to talk to a manger, as I could see several other girls standing behind her, watching. I told Trin that I wanted to talk to a manager about her lack of professionalism, she started to argue with me until one of the girls who was standing behind her the whole time, took two steps forward and just stood there. I asked her if she was a manager and she just shook her head yes. She had been watching the whole interaction with no intervention.Her name tag read Caitlynn. Trin never moved as I began to explain to Caitlynn that it was unprofessional for Trin to come outside to her friends side, and intervene in a situation she wasn't involved in nor responsible for as a barista. Caitlynn didn't say a word; Trin continued to argue saying this other girl wasn't her friend, she was someone she went to high school with. When I asked Trin if her name was Trin, she quickly covered up and then removed her name tag, and told me she wasn't going to tell me her name. Then, Caitlynn turned around and had removed her name tag as well. I asked Caitlynn why she removed her name tag, as a manager; she then pretended to search her person for her name tag like she didn't realize she had just taken it off.Once both realized I started to record them (I know I know, but since the manager was acting like a child, I had no choice) then Trin changed her tune and told me that she talked to her friend after I continued to the window, and her friend admitted that I was in line first. All of that, for Trin to now admit her friend was in the wrong.I told Caitlynn that as a manager, she should have stopped Trin immediately from trying to argue, and handled the situation like a professional, like a manager. Her response was "I don't know both sides of the story, but I see where both of you are coming from"; rather than apologizing to the customer and advising she'd deal with it, and send me on my way. I told Caitlynn that it's not Trin's job to go into the parking lot and asked her if the situation involved two angry men, if Trin would've done the same thing. Caitlynn said "oh yeah you're right". ? Are there any adults that work in that store? Or anyone with appropriate work ethic, responsibility or professionalism?
Service: 1
Ryan Aberwald
For 3 drinks to be made had to pull around and get in line again just to wait for people in front of us to order 4 drinks so 4 drinks were made before our 3 drink I’m just
Atmosphere: 1
Food: 1
Service: 1
Jasmine McGuffin
I always stop at Starbucks before I head to work in the am. My FAVORITE part of every day is when they add fun little drawings, or misspell my name on purpose. It makes me laugh and keeps me coming back :) love the window employees so much!
Atmosphere: 5
Food: 4
Service: 5
Manha Hussain
If I could give them a 0 star rating, I would. They were extremely rude and hostile. I went with my kids and we all had found clumps of hair in our drinks. Later we all had diarrhea.
angela estefania
I ordered a drink with dragon fruit, they didn’t put any Barrie’s in it. I asked him to remake the drink cause it tasted pretty bad and they didn’t. Arizona had a horrible attitude when I asked her to add more Barries at least to my drink cause I usually get this drink at different stores perfect but there’s always a problem with my drinks inthis store.
Robert Senta
Terrible experience. Go to the Target store, right across the road for good service.
Service: 1
Scott Albrecht
The staff at this location are the best!! Always great service and super fast..i will be back you all are
Atmosphere: 5
Food: 5
Service: 5
Kourtney Komplese
I love Starbucks, the atmosphere is usually so friendly however today I was at the Rogers Minnesota location and a young lady with a name tag Jenna seemed to enjoy making her coworkers uncomfortable with her bossy condescending behavior towards them. They were so sweet n kind too. It made me really sad, I hope management has a chat with her on how to be professionally respectful no matter what level you are at your job.
I havent ordered hot coffee from Starbucks for a while, until today. Staff were super friendly but the prices are outrageous compared to Caribou. I also paid for extra espresso and it clearly didnt taste like it was added. I added regular coffee to my latte when i got to work. Maybe they simply forgot to add it, but between that and the significant price increase i cant go back. :(
Atmosphere: 4
Food: 1
Service: 4
Michael Flolo Weekley
If you are going to force me to hold the unit to pay for my stuff in the drive thru then you should at least clean it. Some of us don’t want to touch things a 100 others have touched. Get a new system. It’s disgusting. Other than that…live this place.
Atmosphere: 5
Food: 5
Service: 1
Jorge Evasku
Faith was very helpful and welcoming. Have ordered both inside and on the app. Drink has always been right and has been done ahead of time quoted via the app(pick up just left of the registers. Busy parking lot with the restaurants nearby but drive-thru is available.
Food: 5
Service: 5
Andrea
The staff at this location are always friendly, patient, and efficient. Been coming here for years and only had 2 "bad" experiences that had nothing to do with staff, but other very rude customers. (Don't order 12 drinks in the drive thru! And yes non-dairy means no whip cream)
Atmosphere: 5
Food: 5
Service: 5
Creshod Watkins
I happen to be over at tireplus here in Rogers and decided to go over and grab a coffee from Starbucks and oh boy was I in for a huge surprise. I was greeted right at the door by Alex who went on to take my order. She was a blast and her energy and recommendations were above and beyond. She did an exceptional job and really made my day. It’s people like Alex that reminds me of the incredible influential impact just a positive attitude and positive person can have on your day!! Thanks Alex I appreciate everything!!!! Keep being YOU! ?
What a great location full of wonderful people! Was on my way to a 6 hour accounting study session and my latte with 5 shots of espresso really helped getting motivated. Shout out to Lisa! What a dynamite gal!
Atmosphere: 5
Food: 5
Service: 5
I have been to many Starbucks surrounding Monticello and beyond, but I will go out of my way to go to the Starbucks in Rogers because the service there is always fast, friendly, and the drinks are full of flavor! I have had issues with other locations of Starbucks whether that is long waiting times (even when it is not busy), order mess-ups, or my drink not tasting right, but nothing like this has ever happened at the Rogers location. The employees are also amiable, whether that is from them starting a conversation with you or complimenting you. I also find that my order, a strawberry acai refresher with lemonade, always tastes significantly better and has more flavor at this location. If you are ever driving through Rogers, or don’t mind driving there, and are craving a Starbucks drink, you should stop at the Starbucks over by Chipotle and Noodles and Company.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Croissant
We all know their parking lot is a nightmare, which is not their fault or problem. However, today there was a little girl in the drive-thru who thought I wasn't paying attention and tried to fly in front of me in line, almost hitting my car. I continued in line, in my spot, as this little girl rolled down her window to yell to her friend (Trin? is what I heard this girl yell, I'm not sure if that's short for something) who is an employee, who came outside. The girl in the drive thru yelled to the employee that I was trying to cut her off. I was shocked that an employee was coming out to "help" her friend who just almost hit my car.I somehow found myself explaining to two teenagers that I was in line far longer than this little girl, and I wasn't going to let her go in front of me just because she's friends with an employee. The employee told ME not to hit her friend's car. Her friend who kept inching forward from the side. I got up to the window (to get my mobile order I placed 15 minutes prior when I first got in line), and there's Trin, who's immediately talking to me about who said what outside. I asked to talk to a manager and this employee responded with "for what?". I asked several more times to talk to a manger, as I could see several other girls standing behind her, watching. I told Trin that I wanted to talk to a manager about her lack of professionalism, she started to argue with me until one of the girls who was standing behind her the whole time, took two steps forward and just stood there. I asked her if she was a manager and she just shook her head yes. She had been watching the whole interaction with no intervention.Her name tag read Caitlynn. Trin never moved as I began to explain to Caitlynn that it was unprofessional for Trin to come outside to her friends side, and intervene in a situation she wasn't involved in nor responsible for as a barista. Caitlynn didn't say a word; Trin continued to argue saying this other girl wasn't her friend, she was someone she went to high school with. When I asked Trin if her name was Trin, she quickly covered up and then removed her name tag, and told me she wasn't going to tell me her name. Then, Caitlynn turned around and had removed her name tag as well. I asked Caitlynn why she removed her name tag, as a manager; she then pretended to search her person for her name tag like she didn't realize she had just taken it off.Once both realized I started to record them (I know I know, but since the manager was acting like a child, I had no choice) then Trin changed her tune and told me that she talked to her friend after I continued to the window, and her friend admitted that I was in line first. All of that, for Trin to now admit her friend was in the wrong.I told Caitlynn that as a manager, she should have stopped Trin immediately from trying to argue, and handled the situation like a professional, like a manager. Her response was "I don't know both sides of the story, but I see where both of you are coming from"; rather than apologizing to the customer and advising she'd deal with it, and send me on my way. I told Caitlynn that it's not Trin's job to go into the parking lot and asked her if the situation involved two angry men, if Trin would've done the same thing. Caitlynn said "oh yeah you're right". ? Are there any adults that work in that store? Or anyone with appropriate work ethic, responsibility or professionalism?
Service: 1
For 3 drinks to be made had to pull around and get in line again just to wait for people in front of us to order 4 drinks so 4 drinks were made before our 3 drink I’m just
Atmosphere: 1
Food: 1
Service: 1
I always stop at Starbucks before I head to work in the am. My FAVORITE part of every day is when they add fun little drawings, or misspell my name on purpose. It makes me laugh and keeps me coming back :) love the window employees so much!
Atmosphere: 5
Food: 4
Service: 5
If I could give them a 0 star rating, I would. They were extremely rude and hostile. I went with my kids and we all had found clumps of hair in our drinks. Later we all had diarrhea.
I ordered a drink with dragon fruit, they didn’t put any Barrie’s in it. I asked him to remake the drink cause it tasted pretty bad and they didn’t. Arizona had a horrible attitude when I asked her to add more Barries at least to my drink cause I usually get this drink at different stores perfect but there’s always a problem with my drinks inthis store.
Terrible experience. Go to the Target store, right across the road for good service.
Service: 1
The staff at this location are the best!! Always great service and super fast..i will be back you all are
Atmosphere: 5
Food: 5
Service: 5
I love Starbucks, the atmosphere is usually so friendly however today I was at the Rogers Minnesota location and a young lady with a name tag Jenna seemed to enjoy making her coworkers uncomfortable with her bossy condescending behavior towards them. They were so sweet n kind too. It made me really sad, I hope management has a chat with her on how to be professionally respectful no matter what level you are at your job.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
I havent ordered hot coffee from Starbucks for a while, until today. Staff were super friendly but the prices are outrageous compared to Caribou. I also paid for extra espresso and it clearly didnt taste like it was added. I added regular coffee to my latte when i got to work. Maybe they simply forgot to add it, but between that and the significant price increase i cant go back. :(
Atmosphere: 4
Food: 1
Service: 4
If you are going to force me to hold the unit to pay for my stuff in the drive thru then you should at least clean it. Some of us don’t want to touch things a 100 others have touched. Get a new system. It’s disgusting. Other than that…live this place.
Atmosphere: 5
Food: 5
Service: 1
Faith was very helpful and welcoming. Have ordered both inside and on the app. Drink has always been right and has been done ahead of time quoted via the app(pick up just left of the registers. Busy parking lot with the restaurants nearby but drive-thru is available.
Food: 5
Service: 5
The staff at this location are always friendly, patient, and efficient. Been coming here for years and only had 2 "bad" experiences that had nothing to do with staff, but other very rude customers. (Don't order 12 drinks in the drive thru! And yes non-dairy means no whip cream)
Atmosphere: 5
Food: 5
Service: 5
I happen to be over at tireplus here in Rogers and decided to go over and grab a coffee from Starbucks and oh boy was I in for a huge surprise. I was greeted right at the door by Alex who went on to take my order. She was a blast and her energy and recommendations were above and beyond. She did an exceptional job and really made my day. It’s people like Alex that reminds me of the incredible influential impact just a positive attitude and positive person can have on your day!! Thanks Alex I appreciate everything!!!! Keep being YOU! ?