four employees all taking their break at the same time. and just telling people they aren't open despite the time saying there was still and hour and a half until closing
Service: 1
Frederick The Planespotter
The pretzels were alright and the service was fine but they only had individual packets of yellow mustard, not cups like the other sauces. This caused me to make quite the mess attempting to eat my pretzels. Not a fan.
Daniel Johnson
They were out of cheese, but I'll always come back for the cinnamon sugar pretzel ?.
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: Cinnamon Sugar
Addie W.
the cashier was very rude. i saw this man plying on his phone while making our food with the same gloves
K J.
I wanted a pretzel dog. The worker gave me pretzel bites which are twice as expensive. Did not inform me that they no longer serve pretzel dog even though it's on the menu. When I said this is not what I ordered she said call corporate
Matt Gregg
Actually the worst pretzels I’ve ever had and a terrible customer experience. Pretzel bites and cheese cost over $9, that’s the same price as a chipotle burrito. Bites were tough and hard to chew, tasted old, seemed like they were just frozen and heated up, and worst of all were burnt on the bottom. I’m not surprised as the crew of young folks working there seemed like they couldn’t care less about their job. The cashier didn’t look at me the entire time, didn’t say thank you, and when I said thanks she didn’t acknowledge and actually just kept chatting with her coworkers. Also the cup I got the pretzels in was super greasy on the outside. What a terrible place and experience.
Tiana Shultz
Customer service was awful. She was so rude.
Jamie K
I honestly think this auntie Anne's has got to have the worst customer service I have ever seen.Went to ask for bucket to share with family. Said they can't do it cause they would have to cook it fresh... (Oooookay.... Whatever) so we settled on the cups of pretzels. First of all the young man working looked like he hated every second of being there. The other girl was on her phone in front of customers. They were super behind and the one girl was clearly not helping. I finished my order with a "frozen blue raspberry mixer" as he's making it he doesn't put in the blended lemonade so I ask... Is that the frozen one? And this mf had the audacity to tell me "You didn't say frozen." I was like yes I did and he's like no you didn't.. talking back to me like I'm his gd mother or sibling. At that point I was like "okay" cause I'm not gonna argue with some high school kid with a bad attitude. The register asked me if I wanted to tip.. yeah right.
Linda Rahn
The cinnamon sugar bites were tough and over cooked. When I asked for a fresher cup I was told "They just ca.e out. Those will be fine."Terrible customer service. Won't be back.
Reinaldo fernandez
Bad and ridiculous services… Is not possible that they can not change any order, I had to take the wrong stuff and just throw, and they take my money. Never recommended!
four employees all taking their break at the same time. and just telling people they aren't open despite the time saying there was still and hour and a half until closing
Service: 1
The pretzels were alright and the service was fine but they only had individual packets of yellow mustard, not cups like the other sauces. This caused me to make quite the mess attempting to eat my pretzels. Not a fan.
They were out of cheese, but I'll always come back for the cinnamon sugar pretzel ?.
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: Cinnamon Sugar
the cashier was very rude. i saw this man plying on his phone while making our food with the same gloves
I wanted a pretzel dog. The worker gave me pretzel bites which are twice as expensive. Did not inform me that they no longer serve pretzel dog even though it's on the menu. When I said this is not what I ordered she said call corporate
Actually the worst pretzels I’ve ever had and a terrible customer experience. Pretzel bites and cheese cost over $9, that’s the same price as a chipotle burrito. Bites were tough and hard to chew, tasted old, seemed like they were just frozen and heated up, and worst of all were burnt on the bottom. I’m not surprised as the crew of young folks working there seemed like they couldn’t care less about their job. The cashier didn’t look at me the entire time, didn’t say thank you, and when I said thanks she didn’t acknowledge and actually just kept chatting with her coworkers. Also the cup I got the pretzels in was super greasy on the outside. What a terrible place and experience.
Customer service was awful. She was so rude.
I honestly think this auntie Anne's has got to have the worst customer service I have ever seen.Went to ask for bucket to share with family. Said they can't do it cause they would have to cook it fresh... (Oooookay.... Whatever) so we settled on the cups of pretzels. First of all the young man working looked like he hated every second of being there. The other girl was on her phone in front of customers. They were super behind and the one girl was clearly not helping. I finished my order with a "frozen blue raspberry mixer" as he's making it he doesn't put in the blended lemonade so I ask... Is that the frozen one? And this mf had the audacity to tell me "You didn't say frozen." I was like yes I did and he's like no you didn't.. talking back to me like I'm his gd mother or sibling. At that point I was like "okay" cause I'm not gonna argue with some high school kid with a bad attitude. The register asked me if I wanted to tip.. yeah right.
The cinnamon sugar bites were tough and over cooked. When I asked for a fresher cup I was told "They just ca.e out. Those will be fine."Terrible customer service. Won't be back.
Bad and ridiculous services… Is not possible that they can not change any order, I had to take the wrong stuff and just throw, and they take my money. Never recommended!
Restaurantji Recommends
They were closing in 45 minutes and refused to make a fresh batch of pretzels even when they had a line and an empty box. Give it a 0
If you want a tip, you could atleast be nice! Horrible service! Not tipping for horrible attitude!
too salty can't even eat more than half
I ate a Pretzel dog dipped in ketchup, ?? yes so good. ?
I ate a Pretzel dog dipped in ketchup, ?? yes so good. ?