We love to stop in to Smack Shack while shopping. The chicken tenders kids meal is large. Seating is easy. I have never ordered a drink, but there is a full bar. This is definitely a step up for mall food. I appreciate that this isn’t a sit down restaurant type of service. Sit down and wait for text alert when your food is ready. There are no time constraints.Kid-friendliness: Great kids meals, a lot of accessible seating
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kids Chicken Tenders Basket
Leah H
Located in the Roseville Mall. Staff was OK. Food was decent but a little pricey.Got the fried mushroom and the mushroom and Swiss. Free refills at least. Overall it wasn't bad and a little different to regular food courts.
Atmosphere: 4
Food: 4
Service: 3
Charles Simmons
New burger the month the Ruben Burger was really good with the fries and jalapeno cheese curds. Charles check them out!
Atmosphere: 5
Food: 5
Service: 5
Blong Lor
Didn't let me know my order was ready because they 'forgot' my name. They also put down the wrong phone number for my order, so I couldn't even be notified. Had to go check. Also, lobster roll was overpriced. Bad experience.
Atmosphere: 1
Service: 1
Chuck_Eye_ Guy
Came here for takeout with my daughter. UPDATE: Katelyn reached out to me today and offered the choice of a full refund or in-store credit to make it right. I appreciate the contact and look forward to trying it again and having a better experience. She was receptive to feedback and will work with the back of the house to improve the take out lobster roll.Ordered two lobster rolls for $70. We got a smashed piece of toast and a cup of lobster that tasted terrible. No flavor at all. Gross. I tried to call management right away but there isn’t a manager at this location and none of the other locations will take calls about other locations. No email for customer service and no email for the owner Josh.
Atmosphere: 4
Food: 1
Service: 3
Eli Wood
I got the shrimp basket. I received my order quickly and overall had excellent customer service. Both the fries and shrimp were well-cooked and seasoned, and both of the sauces were good. There was plenty of nearby comfortable seating. Definitely satisfied my seafood craving.
Atmosphere: 5
Food: 5
Service: 5
Mz Kim
I was horrified when we finally got our food, this was the 1st and last time coming here. You would think that you charging $8 for a cheeseburger the it would at least be a hand made burger and not an oversized White Castle patty . On top of being a super flat patty it was burnt. I bit into the sandwich and thought it was a blt. I have never had a crunchy hamburger. They should not have a drive thru when the wait time is 24 minutes and the food was horrible. My son even said the 50/50 drink was horrible for $5.If your food is overpriced at least it should taste good. ☹️☹️
Atmosphere: 1
Food: 1
Service: 1
Anthony Wilder
If I could rate my experience a zero I would. I came to visit my family member who works for a retailer in the mall and while I was there I thought I would grab a bite to eat. The food court is welcoming and I seen a burger place and I thought that would be great. Their Octoberfest burger looked great but not a single person to take my order when I was at the bar. I waited 12 min while looking at the three cooks who were in the kitchen and watched them laugh, eat, play on their phones while not a single person waited on me. I wanted another few minutes and positioned myself where they could see me so they could either help me or send someone to help, but after making eye contact they went back to laughing and sharing things on their phone.I just get up to leave and the “server”/“bartender” the young woman…ear buds in races to the back and I’m stupid enough to sit down again. She makes eye contact and then leaves again, but not before making her friend and herself a drink.Unfriendly. Unsanitary. Good luck with this type of customer service!!!
Anthony Rivera (Tony)
Ur not even set up to accept debit/creditBut at least that one young woman was less than helpful !!!
Atmosphere: 2
Service: 2
Angela Henderson
Kids Mac and cheese kids meal is just a boat of Mac n cheese no side no drink!! And it tastes nasty! Burgers were okay but for the price it should include fries not chips and they don't mention it to you and it's small print easy to miss.. definitely not worth the price especially buying the drink separate. The wings are well seasoned, and made it a little worth it.. cashier was nice .
Easily one of the best burgers I've ever had! I don't leave reviews unless something really stands out. And this place did. Fries were phenomenal and our server was very helpful when ordering.
Atmosphere: 5
Food: 5
Service: 5
Hunter G
Must be poor management in Roseville. I showed up 20 minutes prior to close (1/31/23) and they refused to take an order because they wanted to clean the kitchen and get out early. I’ve been here several times and the food is overpriced and under flavored — this was the last straw, don’t waste your time here when they’re surrounded by better places to eat
Alissa Popkin
Waited over 30 minutes for burnt burgers.My burger was incredibly sweet for some reason, not what I expect for a burger. Didn’t even finish it.
Dustin Lehrke
We like eating here but the prices are high and the hours are just dumb. 7pm?
We love to stop in to Smack Shack while shopping. The chicken tenders kids meal is large. Seating is easy. I have never ordered a drink, but there is a full bar. This is definitely a step up for mall food. I appreciate that this isn’t a sit down restaurant type of service. Sit down and wait for text alert when your food is ready. There are no time constraints.Kid-friendliness: Great kids meals, a lot of accessible seating
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kids Chicken Tenders Basket
Located in the Roseville Mall. Staff was OK. Food was decent but a little pricey.Got the fried mushroom and the mushroom and Swiss. Free refills at least. Overall it wasn't bad and a little different to regular food courts.
Atmosphere: 4
Food: 4
Service: 3
New burger the month the Ruben Burger was really good with the fries and jalapeno cheese curds. Charles check them out!
Atmosphere: 5
Food: 5
Service: 5
Didn't let me know my order was ready because they 'forgot' my name. They also put down the wrong phone number for my order, so I couldn't even be notified. Had to go check. Also, lobster roll was overpriced. Bad experience.
Atmosphere: 1
Service: 1
Came here for takeout with my daughter. UPDATE: Katelyn reached out to me today and offered the choice of a full refund or in-store credit to make it right. I appreciate the contact and look forward to trying it again and having a better experience. She was receptive to feedback and will work with the back of the house to improve the take out lobster roll.Ordered two lobster rolls for $70. We got a smashed piece of toast and a cup of lobster that tasted terrible. No flavor at all. Gross. I tried to call management right away but there isn’t a manager at this location and none of the other locations will take calls about other locations. No email for customer service and no email for the owner Josh.
Atmosphere: 4
Food: 1
Service: 3
I got the shrimp basket. I received my order quickly and overall had excellent customer service. Both the fries and shrimp were well-cooked and seasoned, and both of the sauces were good. There was plenty of nearby comfortable seating. Definitely satisfied my seafood craving.
Atmosphere: 5
Food: 5
Service: 5
I was horrified when we finally got our food, this was the 1st and last time coming here. You would think that you charging $8 for a cheeseburger the it would at least be a hand made burger and not an oversized White Castle patty . On top of being a super flat patty it was burnt. I bit into the sandwich and thought it was a blt. I have never had a crunchy hamburger. They should not have a drive thru when the wait time is 24 minutes and the food was horrible. My son even said the 50/50 drink was horrible for $5.If your food is overpriced at least it should taste good. ☹️☹️
Atmosphere: 1
Food: 1
Service: 1
If I could rate my experience a zero I would. I came to visit my family member who works for a retailer in the mall and while I was there I thought I would grab a bite to eat. The food court is welcoming and I seen a burger place and I thought that would be great. Their Octoberfest burger looked great but not a single person to take my order when I was at the bar. I waited 12 min while looking at the three cooks who were in the kitchen and watched them laugh, eat, play on their phones while not a single person waited on me. I wanted another few minutes and positioned myself where they could see me so they could either help me or send someone to help, but after making eye contact they went back to laughing and sharing things on their phone.I just get up to leave and the “server”/“bartender” the young woman…ear buds in races to the back and I’m stupid enough to sit down again. She makes eye contact and then leaves again, but not before making her friend and herself a drink.Unfriendly. Unsanitary. Good luck with this type of customer service!!!
Ur not even set up to accept debit/creditBut at least that one young woman was less than helpful !!!
Atmosphere: 2
Service: 2
Kids Mac and cheese kids meal is just a boat of Mac n cheese no side no drink!! And it tastes nasty! Burgers were okay but for the price it should include fries not chips and they don't mention it to you and it's small print easy to miss.. definitely not worth the price especially buying the drink separate. The wings are well seasoned, and made it a little worth it.. cashier was nice .
Atmosphere: 3
Food: 2
Service: 4
Restaurantji Recommends
Little pricey but yummy
Easily one of the best burgers I've ever had! I don't leave reviews unless something really stands out. And this place did. Fries were phenomenal and our server was very helpful when ordering.
Atmosphere: 5
Food: 5
Service: 5
Must be poor management in Roseville. I showed up 20 minutes prior to close (1/31/23) and they refused to take an order because they wanted to clean the kitchen and get out early. I’ve been here several times and the food is overpriced and under flavored — this was the last straw, don’t waste your time here when they’re surrounded by better places to eat
Waited over 30 minutes for burnt burgers.My burger was incredibly sweet for some reason, not what I expect for a burger. Didn’t even finish it.
We like eating here but the prices are high and the hours are just dumb. 7pm?