I love Hearthside . I hope they open up again . This is the second pizza place that closed on me. It took a long time for me to find pizza that my whole family loves . The flavor is great and the crust is perfect not hard and crisp . I'm sad to hear about it closing I'm a good customer of theirs so I hope they reopen .
Lana Albert
This place has serious meaning to me. Not only is the pizza and service legendary and amazing, but it is a family legacy as well. My grandmother Grace worked there as a server for many years in the 70s and 80s, and many family reunions have been enjoyed helmed by my father in law, as it was his mother who worked there.Grandma Grace passed away in 2010, and my father in law John passed away in 2021 during the pandemic. I consider it also a family member. I read that they are closed until further notice. I really hope that isn’t a permanent thing!
Darlene Schueller
The awful young man that you had working there for you on Thursday was rude! Mean, sarcastic, unprofessional as can be. I understand from his clear anger towards me and my husband that he was the only one working at the time.. but it did not give him permission to treat us rude on the phone while we ordered (we over looked) then again when we came to pick up our order... order was not done, we asked if we could help and he replied YEAH! Get the hell out of here! I then cancelled our order at which time he took the order ticket down and said GET Out of here?We drive a long way in town!Not acceptableSchuellers
Tameika Brown
Since I was a little girl, Heartside pizza has always been a wonderful restaurant. The food is very delicious ?
YuiQ
I recently had an extremely disappointing experience with the customer service at Hearthside Pizza, and I feel compelled to share my experience. Unfortunately, I found their staff to be unprofessional and rude, leaving me with a negative impression overall.During my visit to Hearthside Pizza, I encountered a series of unfortunate incidents that could have easily been resolved with a little professionalism and basic courtesy. First and foremost, the employees seemed disinterested and disengaged from their customers. It was as if they were going through the motions without any genuine concern for the patrons.When I approached the counter to place my order, the staff member was not only unresponsive but also appeared visibly irritated by my simple inquiries about the menu options. Their dismissive attitude made me feel unwelcome and unappreciated as a customer. It is essential for any business, especially in the service industry, to treat their customers with respect and attentiveness, and unfortunately, this was lacking at Hearthside Pizza.Furthermore, when my order finally arrived, it was incorrect and not what I had requested. Instead of apologizing for the mistake, the staff member displayed an unacceptable level of impatience and even tried to shift the blame onto me, insisting that I had given them the wrong order. Their lack of accountability and unwillingness to rectify the situation only added to my frustration.As a paying customer, I believe it is crucial for businesses to prioritize exceptional customer service. Unfortunately, Hearthside Pizza fell far short of this expectation. Their unprofessional and rude behavior left me with a negative impression and made me question whether I would ever return to their establishment.I hope that the management at Hearthside Pizza takes this feedback seriously and considers the importance of training their staff to provide courteous and attentive customer service. It is essential for them to address these issues and ensure that future customers have a more positive experience.In conclusion, based on my encounter with the unprofessional and rude customer service at Hearthside Pizza, I cannot recommend this establishment. I hope that they take the necessary steps to improve their customer service standards and regain the trust of their patrons.
sjjohns67
This was our first time ordering from here. We ordered a barbecue chicken pizza and we were very disappointed. The only barbecue sauce was a small drizzle on top and the flavor was very blah.
Starla Larson
The teriyaki wings were incredible! You know it was made with love.
Amber Barton-Rodriquez
I deliver with doordash and I came here to pick up an order. They were not finished with the order yet so I had to wait for it. I figured I would use the restroom while I waited and the woman told me I couldn't use the restroom because they don't provide public bathrooms... I was disgusted. I am picking up an order for a paying customer and you guys are behind so I have to wait and can't use your restroom when I deliver for your establisbment? That makes no sense. I will not suggest this place to anyone so very rude ?
Jenn Swanson
This is by far the best pizza I've had in 20+ years here in Mpls. Best rush hour munchie drive ever! Thanks man!! ? PS - door dash ain't never gon be your best bet. So grab yer purse and go get sum!!
Lynn C.
Food is usually very good and employees very pleasant. The problem is you cannot rely on their hours VERY DISAPPOINTING. I had several people at my home this evening as I am moving. I had planned on ordering a variety of things to feed some very hungry people, Their posted at the restaurant ,on line and advertisement hours are that they are open until 8 pm.. At 7:z30 I called to order 4 large pizzas, 3 orders of 10 piece wings, and and a couple of burgers. I called twice and the phone just rang. I went to use online ordering and it said they were closed. This was on a Saturday evening which I would think is one of their busier ones. Now I know that this place has been struggling and I believe in supporting smaller neighborhood business, but you simply cannot treat your customers that depend on you like this! I am questioning myself whether I will be back.
I was trying to order food, and they had nothing available, they got a phone call and because i was trying to make order for my kid at home the guy said i was taking to long, started calling me names, cussing at me in front of my special needs child and threatening my husband. There is some rotten people in this world when you have to be that rude for no reason. I will be putting this on all social media and not stop till he is fired.
Nameless
The pizza is huge, delicious and cooked just right, boneless wings have that small crisp but smothered in sauceThe fires were soggy but hey it’s two dollar friesThey even have a online website that’s simple
justin mickelson
Was told i couldnt order things because only 2 people working and then was threatened by staff when i told the guy not to be disrespectful to mywifeTerrible rude employeesWorthless establishment
Zachariah Woods
Great service, and excellent food. The wings are legitimately jumbo and I was so stoked. Thank you!Wheelchair accessibility: People with chairs can get in the building
Ann G.
I've always loved these pizza's and we've dined in and had them delivered for the past 19 yrs.SO DISSAPPOINTED today. We can't order a sausage, mushroom pizza!!! WTFSo were paying over $40 for a medium taco pizza, and a medium sausage pizza, even though they advertise a Thursday special of $12 for a large one topping pizza. Good thing I have mushroom in the fridge......was supposed to be a night off of cooking......Oh Well lesson learned! Different pizza joint next time I want a night off from cooking!
I love Hearthside . I hope they open up again . This is the second pizza place that closed on me. It took a long time for me to find pizza that my whole family loves . The flavor is great and the crust is perfect not hard and crisp . I'm sad to hear about it closing I'm a good customer of theirs so I hope they reopen .
This place has serious meaning to me. Not only is the pizza and service legendary and amazing, but it is a family legacy as well. My grandmother Grace worked there as a server for many years in the 70s and 80s, and many family reunions have been enjoyed helmed by my father in law, as it was his mother who worked there.Grandma Grace passed away in 2010, and my father in law John passed away in 2021 during the pandemic. I consider it also a family member. I read that they are closed until further notice. I really hope that isn’t a permanent thing!
The awful young man that you had working there for you on Thursday was rude! Mean, sarcastic, unprofessional as can be. I understand from his clear anger towards me and my husband that he was the only one working at the time.. but it did not give him permission to treat us rude on the phone while we ordered (we over looked) then again when we came to pick up our order... order was not done, we asked if we could help and he replied YEAH! Get the hell out of here! I then cancelled our order at which time he took the order ticket down and said GET Out of here?We drive a long way in town!Not acceptableSchuellers
Since I was a little girl, Heartside pizza has always been a wonderful restaurant. The food is very delicious ?
I recently had an extremely disappointing experience with the customer service at Hearthside Pizza, and I feel compelled to share my experience. Unfortunately, I found their staff to be unprofessional and rude, leaving me with a negative impression overall.During my visit to Hearthside Pizza, I encountered a series of unfortunate incidents that could have easily been resolved with a little professionalism and basic courtesy. First and foremost, the employees seemed disinterested and disengaged from their customers. It was as if they were going through the motions without any genuine concern for the patrons.When I approached the counter to place my order, the staff member was not only unresponsive but also appeared visibly irritated by my simple inquiries about the menu options. Their dismissive attitude made me feel unwelcome and unappreciated as a customer. It is essential for any business, especially in the service industry, to treat their customers with respect and attentiveness, and unfortunately, this was lacking at Hearthside Pizza.Furthermore, when my order finally arrived, it was incorrect and not what I had requested. Instead of apologizing for the mistake, the staff member displayed an unacceptable level of impatience and even tried to shift the blame onto me, insisting that I had given them the wrong order. Their lack of accountability and unwillingness to rectify the situation only added to my frustration.As a paying customer, I believe it is crucial for businesses to prioritize exceptional customer service. Unfortunately, Hearthside Pizza fell far short of this expectation. Their unprofessional and rude behavior left me with a negative impression and made me question whether I would ever return to their establishment.I hope that the management at Hearthside Pizza takes this feedback seriously and considers the importance of training their staff to provide courteous and attentive customer service. It is essential for them to address these issues and ensure that future customers have a more positive experience.In conclusion, based on my encounter with the unprofessional and rude customer service at Hearthside Pizza, I cannot recommend this establishment. I hope that they take the necessary steps to improve their customer service standards and regain the trust of their patrons.
This was our first time ordering from here. We ordered a barbecue chicken pizza and we were very disappointed. The only barbecue sauce was a small drizzle on top and the flavor was very blah.
The teriyaki wings were incredible! You know it was made with love.
I deliver with doordash and I came here to pick up an order. They were not finished with the order yet so I had to wait for it. I figured I would use the restroom while I waited and the woman told me I couldn't use the restroom because they don't provide public bathrooms... I was disgusted. I am picking up an order for a paying customer and you guys are behind so I have to wait and can't use your restroom when I deliver for your establisbment? That makes no sense. I will not suggest this place to anyone so very rude ?
This is by far the best pizza I've had in 20+ years here in Mpls. Best rush hour munchie drive ever! Thanks man!! ? PS - door dash ain't never gon be your best bet. So grab yer purse and go get sum!!
Food is usually very good and employees very pleasant. The problem is you cannot rely on their hours VERY DISAPPOINTING. I had several people at my home this evening as I am moving. I had planned on ordering a variety of things to feed some very hungry people, Their posted at the restaurant ,on line and advertisement hours are that they are open until 8 pm.. At 7:z30 I called to order 4 large pizzas, 3 orders of 10 piece wings, and and a couple of burgers. I called twice and the phone just rang. I went to use online ordering and it said they were closed. This was on a Saturday evening which I would think is one of their busier ones. Now I know that this place has been struggling and I believe in supporting smaller neighborhood business, but you simply cannot treat your customers that depend on you like this! I am questioning myself whether I will be back.
Restaurantji Recommends
I was trying to order food, and they had nothing available, they got a phone call and because i was trying to make order for my kid at home the guy said i was taking to long, started calling me names, cussing at me in front of my special needs child and threatening my husband. There is some rotten people in this world when you have to be that rude for no reason. I will be putting this on all social media and not stop till he is fired.
The pizza is huge, delicious and cooked just right, boneless wings have that small crisp but smothered in sauceThe fires were soggy but hey it’s two dollar friesThey even have a online website that’s simple
Was told i couldnt order things because only 2 people working and then was threatened by staff when i told the guy not to be disrespectful to mywifeTerrible rude employeesWorthless establishment
Great service, and excellent food. The wings are legitimately jumbo and I was so stoked. Thank you!Wheelchair accessibility: People with chairs can get in the building
I've always loved these pizza's and we've dined in and had them delivered for the past 19 yrs.SO DISSAPPOINTED today. We can't order a sausage, mushroom pizza!!! WTFSo were paying over $40 for a medium taco pizza, and a medium sausage pizza, even though they advertise a Thursday special of $12 for a large one topping pizza. Good thing I have mushroom in the fridge......was supposed to be a night off of cooking......Oh Well lesson learned! Different pizza joint next time I want a night off from cooking!