Amazing ice cream every time. The blueberry muffin is so good.
Jenny Wood
Had a great experience at the St Cloud Cold Stone location. They staff was super nice and helpful.
Atmosphere: 5
Food: 5
Service: 5
Zachary Nylin
Just as I'd anticipated for an Ice Cream place the style, smiling faces, atmosphere, and of course the ice cream was the cherry to the top of the whipped cream. Loved it.
Atmosphere: 5
Food: 5
Service: 5
X X
Girl working with short curly black hair was not happy to take my order—caramel and chocolate chips. Ice cream did not include half the toppings on the display. Very disappointed.
Atmosphere: 3
Food: 3
Service: 1
Alisha Lama
Had a bad experience with the manager on phone. I ordered a cake a week prior on their website and the cake didn't arrive on time so I called the store. first a lady picked up and then said that she wanted me to talk to the boss.when I told the boss my concern he said that we only bake cake rest is not his concern. like what the hell. I mean I get it you don't deliver it but couldn't you have guided me who to contact to track my delivery. they apparently give doordash their deliveries from the website. very unhelpful and rude to a customer. dissapointed. Cold stone you need to do better.
Atmosphere: 1
Service: 1
aircobra01
If you want a custom ice cream cake don't go here for it. We ordered a custom ice cream cake because none of their premade cakes were Gluten Free, and we are new to getting Gluten Free options. We ordered an 8 serving sized cake without the cake layer, replaced with fudge, to be picked up the next day. When I get there they hand me a small/short slab of ice cream and tell me "just so you know, the morning people said to order just ice cream instead, so next time you get your money's worth". They had our phone number and didn't think to call and ask us if we wanted to do something different, give us more Ice cream, or maybe refund us partially. Then when we get home and cut into the cake we find they didn't add any fudge inside either. Definitely not worth $28, when I could easily get 4 times the amount of ice cream for less than half of the price from the store, especially with a response like that when I picked up the cake.
Atmosphere: 2
Food: 2
Service: 1
Ul Ses
Bring cash or card. No tap pay. Amazing product!!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Surrender to Strawberry, Peanut Butter Cup Perfection
Xavier Mickelsen
The lady did a great job only thing is that she has 2 strands of hair dangling right next the the ice cream and my family was a little sceptical.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Mint Mint Chocolate Chocolate Chip
John K
This is the worst plAçe to get a cake. It looked like a 2 year old made it. Made several complaints to cold stone . Never get a response from them. The bad part was they wrote on the slip. I KNOW IT LOOKS BAD. NEVER EVEN GET A RESPONSE FROM THE CORP. OFFICE. What a bad way to treat the customer. I would never recommend ordering a cake from them. Or supporting a business like that. The DQ does a better job
The ice cream gave my daughter and I a tummy ache. The service was meh. The store was clean.
Juliet Rose
Went in last night and the girls working were horribly rude. My husband ordered a Oreo milkshake and the girl who made it poured so much milk in it. It was a literal drink. She shrugged her shoulders. I asked for an Oreo shake but with the actual Oreo filling ice cream besides the sweet cream. And asked to have the Oreos added as usual. When it was done, I asked “is there the extra Oreo in it?” The girl said “there’s already Oreo in it.” And walked away. They had no care. We decided in the parking lot to get them replaced but when we went back inside, we were given the nastiest looks. So we threw out the milk drinks in the trash can by the entrance indoors and left. I’ve worked in a cold stone years ago. I’m shocked this even happened.
Thejandj twins
The old man in there was rude and told me I had a weird taste bud because of the flavor I ordered and the staffs all agreed and laughed.
Sue
It was very good and I received wonderful service, they treated customers as friends.
Emily Ashburn
Came in for a late night snack. We were disappointed to hear the staff complaining that people were ordering when they close in 30 minutes. Staff was very unprofessional.
Amazing ice cream every time. The blueberry muffin is so good.
Had a great experience at the St Cloud Cold Stone location. They staff was super nice and helpful.
Atmosphere: 5
Food: 5
Service: 5
Just as I'd anticipated for an Ice Cream place the style, smiling faces, atmosphere, and of course the ice cream was the cherry to the top of the whipped cream. Loved it.
Atmosphere: 5
Food: 5
Service: 5
Girl working with short curly black hair was not happy to take my order—caramel and chocolate chips. Ice cream did not include half the toppings on the display. Very disappointed.
Atmosphere: 3
Food: 3
Service: 1
Had a bad experience with the manager on phone. I ordered a cake a week prior on their website and the cake didn't arrive on time so I called the store. first a lady picked up and then said that she wanted me to talk to the boss.when I told the boss my concern he said that we only bake cake rest is not his concern. like what the hell. I mean I get it you don't deliver it but couldn't you have guided me who to contact to track my delivery. they apparently give doordash their deliveries from the website. very unhelpful and rude to a customer. dissapointed. Cold stone you need to do better.
Atmosphere: 1
Service: 1
If you want a custom ice cream cake don't go here for it. We ordered a custom ice cream cake because none of their premade cakes were Gluten Free, and we are new to getting Gluten Free options. We ordered an 8 serving sized cake without the cake layer, replaced with fudge, to be picked up the next day. When I get there they hand me a small/short slab of ice cream and tell me "just so you know, the morning people said to order just ice cream instead, so next time you get your money's worth". They had our phone number and didn't think to call and ask us if we wanted to do something different, give us more Ice cream, or maybe refund us partially. Then when we get home and cut into the cake we find they didn't add any fudge inside either. Definitely not worth $28, when I could easily get 4 times the amount of ice cream for less than half of the price from the store, especially with a response like that when I picked up the cake.
Atmosphere: 2
Food: 2
Service: 1
Bring cash or card. No tap pay. Amazing product!!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Surrender to Strawberry, Peanut Butter Cup Perfection
The lady did a great job only thing is that she has 2 strands of hair dangling right next the the ice cream and my family was a little sceptical.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Mint Mint Chocolate Chocolate Chip
This is the worst plAçe to get a cake. It looked like a 2 year old made it. Made several complaints to cold stone . Never get a response from them. The bad part was they wrote on the slip. I KNOW IT LOOKS BAD. NEVER EVEN GET A RESPONSE FROM THE CORP. OFFICE. What a bad way to treat the customer. I would never recommend ordering a cake from them. Or supporting a business like that. The DQ does a better job
Good ice cream for the price.
Restaurantji Recommends
The ice cream gave my daughter and I a tummy ache. The service was meh. The store was clean.
Went in last night and the girls working were horribly rude. My husband ordered a Oreo milkshake and the girl who made it poured so much milk in it. It was a literal drink. She shrugged her shoulders. I asked for an Oreo shake but with the actual Oreo filling ice cream besides the sweet cream. And asked to have the Oreos added as usual. When it was done, I asked “is there the extra Oreo in it?” The girl said “there’s already Oreo in it.” And walked away. They had no care. We decided in the parking lot to get them replaced but when we went back inside, we were given the nastiest looks. So we threw out the milk drinks in the trash can by the entrance indoors and left. I’ve worked in a cold stone years ago. I’m shocked this even happened.
The old man in there was rude and told me I had a weird taste bud because of the flavor I ordered and the staffs all agreed and laughed.
It was very good and I received wonderful service, they treated customers as friends.
Came in for a late night snack. We were disappointed to hear the staff complaining that people were ordering when they close in 30 minutes. Staff was very unprofessional.