Extremely disappointed with how we were treated and the fact that I found hair in my food. Didn't try to complain too much, just wanted it remade. The hair was brown and both my partner and I have bright blonde hair. There are at least 3 people working on food that have brown hair. We were told that they don't have anyone who works there with that colored hair. I took one bite and instantly saw the hair. It's not like we were trying to get extra food out of it or that I ate a whole meal before giving it back and asking for a new one. They did end up remaking it, which I appreciate. But, there was no reason to give us attitude and accuse us of lying when it was so obviously not that way. As someone who works in the service industry this sort of attitude without thinking is really atrocious to me.
Atmosphere: 3
Food: 1
Service: 2
Jam Nut
I work in the Crossroads Mall. Co-workers and myself order here all the time. The place has really gone down hill. Pesto Cavatappi with vegan chicken and no parmesan, sometimes with extra veggies. SAME ORDER for YEARS yet this crew has problems. Order extra veggies, pay for them, never get them. I'm vegan and yet twice, have been given real chicken within the last 30 days. The people need to wake up and listen to the orders and respect the customer's wishes.
Atmosphere: 1
Food: 1
Service: 1
Samantha Morin
The tables were dirty but a employee came over and took care of it as soon as possibleKid-friendliness: The employee helped us clean up the tables because it's where my kids wanted to sit. Maybe did appreciate the over and beyond the thing with to make sure we were happy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesy Garlic Bread, Zucchini Pesto with Grilled Chicken, Pad Thai
Janice Haskamp
We arrived at 9:00 and the restaurant closes at 10. We waited almost 15 minutes for service while the worker was cooking her own meal, another worker came from the back looked at us and then went back to the back. The lady who took our order looked annoyed to be there and told us they closed in 40 minutes. After we finally gave our order, the food came quickly and tasted good. Food is good, customer service poor. . .
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Pesto Dish w Zuchinni Noodles, Zucchini Pesto with Grilled Chicken, Wisconsin Mac & Cheese
Amy W
They hide the online orders so you sit for 20 mins waiting for someone to talk to you while your food gets
Service: 1
Sheri H
When first arriving, all the employees seemed to be to busy talking to help out. There was only 3 other customers who were already eating in the whole place. One actually finished her conversation and then said someone would be with us. The girl that finally took our order seemed annoyed to be there and i had to ask multiple times to repeat herself because i couldn’t understand her. Then when our food came it was luke warm. I told my daughter i didn’t want to say anything about it thinking the food would come back worse. This was my daughter’s favorite place, but will not be going back anytime soon.
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Buffalo Chicken Mac, Japanese Pan Noodles, Potstickers
Melissa
Boy, this dinner turned out delicious ?Tortellini garlic cream with impossible chicken added to try for more flavor. ?Parking: Wet when rainy ?You can park by front door entry or a little bit away on small parking lot.Kid-friendliness: Your Kid(s) can sit and eat with you.Wheelchair accessibility: Oh yes there is.
Waited almost an hour for small expensive noodle bowl...not one staff member was considered with our meals being skipped. Also the establishment was very dirty.
Hussein Alsaffar
Enjoyable food, good service.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Zucchini Pesto with Grilled Chicken, Japanese Pan Noodles, Potstickers
Pot stickers are great and the food is pretty good!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Parmesan, Baguette, Wisconsin Mac & Cheese, Cheesy Garlic Bread
Delicious food. Definitely would recommend.Parking: Easy parking.Kid-friendliness: For sure kid friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Penne Rosa, Cheesy Garlic Bread, Buttered Noodles
Extremely disappointed with how we were treated and the fact that I found hair in my food. Didn't try to complain too much, just wanted it remade. The hair was brown and both my partner and I have bright blonde hair. There are at least 3 people working on food that have brown hair. We were told that they don't have anyone who works there with that colored hair. I took one bite and instantly saw the hair. It's not like we were trying to get extra food out of it or that I ate a whole meal before giving it back and asking for a new one. They did end up remaking it, which I appreciate. But, there was no reason to give us attitude and accuse us of lying when it was so obviously not that way. As someone who works in the service industry this sort of attitude without thinking is really atrocious to me.
Atmosphere: 3
Food: 1
Service: 2
I work in the Crossroads Mall. Co-workers and myself order here all the time. The place has really gone down hill. Pesto Cavatappi with vegan chicken and no parmesan, sometimes with extra veggies. SAME ORDER for YEARS yet this crew has problems. Order extra veggies, pay for them, never get them. I'm vegan and yet twice, have been given real chicken within the last 30 days. The people need to wake up and listen to the orders and respect the customer's wishes.
Atmosphere: 1
Food: 1
Service: 1
The tables were dirty but a employee came over and took care of it as soon as possibleKid-friendliness: The employee helped us clean up the tables because it's where my kids wanted to sit. Maybe did appreciate the over and beyond the thing with to make sure we were happy
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesy Garlic Bread, Zucchini Pesto with Grilled Chicken, Pad Thai
We arrived at 9:00 and the restaurant closes at 10. We waited almost 15 minutes for service while the worker was cooking her own meal, another worker came from the back looked at us and then went back to the back. The lady who took our order looked annoyed to be there and told us they closed in 40 minutes. After we finally gave our order, the food came quickly and tasted good. Food is good, customer service poor. . .
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Pesto Dish w Zuchinni Noodles, Zucchini Pesto with Grilled Chicken, Wisconsin Mac & Cheese
They hide the online orders so you sit for 20 mins waiting for someone to talk to you while your food gets
Service: 1
When first arriving, all the employees seemed to be to busy talking to help out. There was only 3 other customers who were already eating in the whole place. One actually finished her conversation and then said someone would be with us. The girl that finally took our order seemed annoyed to be there and i had to ask multiple times to repeat herself because i couldn’t understand her. Then when our food came it was luke warm. I told my daughter i didn’t want to say anything about it thinking the food would come back worse. This was my daughter’s favorite place, but will not be going back anytime soon.
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Buffalo Chicken Mac, Japanese Pan Noodles, Potstickers
Boy, this dinner turned out delicious ?Tortellini garlic cream with impossible chicken added to try for more flavor. ?Parking: Wet when rainy ?You can park by front door entry or a little bit away on small parking lot.Kid-friendliness: Your Kid(s) can sit and eat with you.Wheelchair accessibility: Oh yes there is.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roasted Garlic Cream Tortelloni
I’ve been going to this one for years. Always kind, always clean. For how busy it is. The wait for food isn’t bad at all.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesy Garlic Bread, Parm Chicken, Korean BBQ Meatballs, Penne Rosa, Wisconsin Mac & Cheese
Restaurantji Recommends
Noodles in Pad Thai was a bit too hard. The cook need to cook the rice noodles 20 to 30 seconds longer to soften them.
It was okay, but it was a bit pricey for the amount of food we got.
Atmosphere: 3
Food: 3
Service: 3
I always love coming here. The service is always good. Great tasting fresh food that is very delicious. A favorite spot to visit with my best friend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Zucchini Pesto with Grilled Chicken, Roasted Garlic Cream Tortelloni
Waited almost an hour for small expensive noodle bowl...not one staff member was considered with our meals being skipped. Also the establishment was very dirty.
Enjoyable food, good service.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Zucchini Pesto with Grilled Chicken, Japanese Pan Noodles, Potstickers