I wasn't pleased with my order I ordered about 180 dollars in pizza,bread and wings.The pizza was soggy and undercooked.Some pizzas were made wrong.wont be ordering again
Jeffery Booth
Love me some Papa John's pizza!
Atmosphere: 5
Food: 5
Service: 5
Austin Williams
It's a shame that with such good tasting food that the service is so terrible. Ordered a pizza for delivery an hour and 20 minutes ago, on its way notification was sent 25 minutes ago. 6 minute drive from a to b. Still not here. Extra sauces that are paid for are rarely delivered with no refund given. Sodas forgotten. Delivery drivers do multiple deliveries at a time. Papadias are rarely cut all the way. Managers never seem to care.
Atmosphere: 1
Food: 5
Service: 1
James Bender
This a good, consistent Papa John’s. Most often it’s very good. Have had one just okay order from them. I wish I still had a Papa John’s in Brainerd.
Amy Lashinski
I never had a anything from this franchise before, today I ordered the Hawaiian, and it was DELICIOUS!! HOT, CUT RIGHT, THE STAFF WAS REALLY NICE!!!!??
Dodie P.
We order from this location at least once a month for employee appreciation lunches. I order minimum 10 pizzas for delivery. On 8/10/2023 I tried placing my order like always, online, but this time it wasn't allowing me to add to cart. I called the store and asked if I could place the order with the store and the person He/She (Not sure) hung up on me saying I was talking over them.I called back and asked to talk to manager and it was the same person, I asked again if I could place the order that I place once a month with them and they just said "The best I can do is a Lg pizza for $16.99.)I said Okay, I guess we will take our business elsewhere. We placed a $200.00 order with Dominoes and they called me to verify and thanked me for my business! I will never order from this location again and probably from papa johns ever again. Absolutely disgusting customer service from the one person who is claiming to be running it. We are a retail company and would never treat a customer like that, whether deserved or not. Customers are still #1 at Fresh Thyme Market!
Eric Jackel
Delivered a cold pizza 45 minutes late. What a joke
Richard Schroeder
Website is easy to use, good prices, service and product. I'm very happy with them.
Made a walk in order for 2 cool ranch Papadias and was told it would be 20 minutes understandably I waited in my car 20 minutes and went back in only to be told again that it would be 20 minutes, I told the staff I was already told it would be and already have waited 20 minutes, the response was just "who told you that" and that "there was nothing we can do, it's in the "make que"". 40+ minutes for 2 Papadias? Not worth the time. I had a problem here 3 years ago and decided to give it another shot, but ended up disappointed again sadly. Not even an apology for the long wait time.
Parker Epp
Ordered just before they opened, food was ready fast and was hot & fresh.
Kirsten “kirty” Pfannenstein
Amazing pizza and employees that work there. My four star review stems from my ordering experience... I ordered carry out and originally started the order online, hoping to use the coupons cause who isn't a fan of saving money... I got all the way to checkout and was met with a denial of the option to pay cash at the store.. so then I go into the store where I already know I'll have to wait instead of be able to pick up and go.... Just to be informed of their inability to use the online coupon on their system in store ... All I know is this was frustrating.. but I still paid and waiting for the order, which again was ready pretty quick and correctly... Pizza is suppose to be easy and convenient, and this was nothing of the sort when I was simply trying to bring my employee's a lunch of appreciation..
Leo Engren
Let’s start by saying my kids love pizza and order often and the last few times have gotten worse! Tonight they say they tried to deliver and didn’t and said they called and nobody answered. Well cameras on my house show they didn’t and caller ID shows they didn’t call. Then I call the store and to say manager was rude is an understatement. Then when they finally come back 50 minutes later with the same old pizza I asked the driver what number he called he says it went to voicemail. And the receipt on the stack he gave me was a different address!!!
Travis
I ordered pickup, got back to the house and think they used water and olive oil instead of pizza sauce! The inner part of the pizza is as thin as the cardboard in came in and doesn’t hold anything when you grab a slice! I should drive it back but what’s the point!
Amazing delicious
They need training how to deal the customer
Atmosphere: 1
Food: 1
Service: 1
I wasn't pleased with my order I ordered about 180 dollars in pizza,bread and wings.The pizza was soggy and undercooked.Some pizzas were made wrong.wont be ordering again
Love me some Papa John's pizza!
Atmosphere: 5
Food: 5
Service: 5
It's a shame that with such good tasting food that the service is so terrible. Ordered a pizza for delivery an hour and 20 minutes ago, on its way notification was sent 25 minutes ago. 6 minute drive from a to b. Still not here. Extra sauces that are paid for are rarely delivered with no refund given. Sodas forgotten. Delivery drivers do multiple deliveries at a time. Papadias are rarely cut all the way. Managers never seem to care.
Atmosphere: 1
Food: 5
Service: 1
This a good, consistent Papa John’s. Most often it’s very good. Have had one just okay order from them. I wish I still had a Papa John’s in Brainerd.
I never had a anything from this franchise before, today I ordered the Hawaiian, and it was DELICIOUS!! HOT, CUT RIGHT, THE STAFF WAS REALLY NICE!!!!??
We order from this location at least once a month for employee appreciation lunches. I order minimum 10 pizzas for delivery. On 8/10/2023 I tried placing my order like always, online, but this time it wasn't allowing me to add to cart. I called the store and asked if I could place the order with the store and the person He/She (Not sure) hung up on me saying I was talking over them.I called back and asked to talk to manager and it was the same person, I asked again if I could place the order that I place once a month with them and they just said "The best I can do is a Lg pizza for $16.99.)I said Okay, I guess we will take our business elsewhere. We placed a $200.00 order with Dominoes and they called me to verify and thanked me for my business! I will never order from this location again and probably from papa johns ever again. Absolutely disgusting customer service from the one person who is claiming to be running it. We are a retail company and would never treat a customer like that, whether deserved or not. Customers are still #1 at Fresh Thyme Market!
Delivered a cold pizza 45 minutes late. What a joke
Website is easy to use, good prices, service and product. I'm very happy with them.
Restaurantji Recommends
Made a walk in order for 2 cool ranch Papadias and was told it would be 20 minutes understandably I waited in my car 20 minutes and went back in only to be told again that it would be 20 minutes, I told the staff I was already told it would be and already have waited 20 minutes, the response was just "who told you that" and that "there was nothing we can do, it's in the "make que"". 40+ minutes for 2 Papadias? Not worth the time. I had a problem here 3 years ago and decided to give it another shot, but ended up disappointed again sadly. Not even an apology for the long wait time.
Ordered just before they opened, food was ready fast and was hot & fresh.
Amazing pizza and employees that work there. My four star review stems from my ordering experience... I ordered carry out and originally started the order online, hoping to use the coupons cause who isn't a fan of saving money... I got all the way to checkout and was met with a denial of the option to pay cash at the store.. so then I go into the store where I already know I'll have to wait instead of be able to pick up and go.... Just to be informed of their inability to use the online coupon on their system in store ... All I know is this was frustrating.. but I still paid and waiting for the order, which again was ready pretty quick and correctly... Pizza is suppose to be easy and convenient, and this was nothing of the sort when I was simply trying to bring my employee's a lunch of appreciation..
Let’s start by saying my kids love pizza and order often and the last few times have gotten worse! Tonight they say they tried to deliver and didn’t and said they called and nobody answered. Well cameras on my house show they didn’t and caller ID shows they didn’t call. Then I call the store and to say manager was rude is an understatement. Then when they finally come back 50 minutes later with the same old pizza I asked the driver what number he called he says it went to voicemail. And the receipt on the stack he gave me was a different address!!!
I ordered pickup, got back to the house and think they used water and olive oil instead of pizza sauce! The inner part of the pizza is as thin as the cardboard in came in and doesn’t hold anything when you grab a slice! I should drive it back but what’s the point!