I rarely get ice cream but when I do, I love coming to Cold Stone in Arnold! I've got the double brownie & shared it thankfully with my husband because they gave me so much in a waffle cone that the 2 of us could barely finish it. The amount of brownie they put into our ice cream was enough to fill you up! The people at the counter are super helpful & they offer up taste tests to make sure you like the ice cream you're getting & they're really efficient on making your perfect scoop! Always clean, the workers are friendly & it's nice they stay open pretty late.
Rae Puppy
The customer service is absolutely terrible. I placed my order online, walking in 10 minutes after promise time. I walked in, stood at the “pickup” area, I wasn’t even acknowledged 5 minutes later. To top it all off? My stuff wasn’t even ready.
Atmosphere: 2
Food: 4
Service: 1
Brendans Esports
Was under staffed and took a very long time to get three people through the line. Ice cream and shake were made incorrectly. May have been an off night.
Food: 3
Service: 2
Tarl Speakman
My only complaint is I ordered vanilla strawberry maraschino cherry and at some point in time a walnut I believe and two chocolate chips ended up in my ice. Not an icebreaker but kind of unexpected to find a nut and chocolate chips in vanilla strawberry Cherry ?
Atmosphere: 3
Food: 4
Service: 5
Sebastian conway
The ice cream was good, but will not be back due to horrible customer service. We had on an online order that wasn't complete or started for 20 minutes until we got there as it stated. When we arrived they took our name and said they would start on our order. They waited another 15 minutes to start my order and then proceed to put it in the cooler behind them. We approached the counter and asked for our order and another employee had to grab the order for us. Don't place a mobile order because you're stuck there and can't leave to get your money back.
Atmosphere: 1
Food: 4
Service: 1
L Phillips
I use to have good things to say about this facility but now that I have had a bad experience with them I will be looking for a new place to get my ice cream cakes from even after talking to the owner you do not tell a person you get what you get especially when you are a customer so with that being said I will be looking for somewhere else to get my ice cream cakes and my ice cream from and I used to go here very frequently it seems like after talking to me and realizing that I was African-American they was a little on the Prejudice side
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Cake
Matt Phillips
Favorite
Atmosphere: 5
Food: 5
Service: 5
Kelly Tyson
Service was great they were so friendly and let us taste several even though there was a line. The ice cream is so great and creamy. So many flavors and combos to choose from. I had the brown sugar cone they have for the holidays and my husband has the red velvet cake with sweet cream vanilla and chocolate both were delicious.
Atmosphere: 5
Food: 5
Service: 5
Kandah Taylor
Quick and friendly service. My kids love to go out for a treat after their school concerts every semester. This location is 2 minutes from Fox high and 5 mins from home. So convenient!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Cold Stone Creamery Creation in Hand
Stacy Hampton
Great place to get ice cream. Our server was super polite and helpful. The employees seemed to be having a good time together and that makes for a better workplace.
damn you people are rude what's the deal, my order is ready yet im watching you keep serving customers that came in after me
Shawn H.
Amazing texture amazing taste I got cake batter and I was starting to get sick of it but my body just wouldn't let me stop
Jeffra Page
They're a bit pricey but they have great ice cream I don't know about their cashiers or how clean their stores are since I use doordash but the lady that delivered our ice cream was really nice
Daniel Kuehnel
30 mins to close and they were friendly fast and I loved the ice cream ?
I rarely get ice cream but when I do, I love coming to Cold Stone in Arnold! I've got the double brownie & shared it thankfully with my husband because they gave me so much in a waffle cone that the 2 of us could barely finish it. The amount of brownie they put into our ice cream was enough to fill you up! The people at the counter are super helpful & they offer up taste tests to make sure you like the ice cream you're getting & they're really efficient on making your perfect scoop! Always clean, the workers are friendly & it's nice they stay open pretty late.
The customer service is absolutely terrible. I placed my order online, walking in 10 minutes after promise time. I walked in, stood at the “pickup” area, I wasn’t even acknowledged 5 minutes later. To top it all off? My stuff wasn’t even ready.
Atmosphere: 2
Food: 4
Service: 1
Was under staffed and took a very long time to get three people through the line. Ice cream and shake were made incorrectly. May have been an off night.
Food: 3
Service: 2
My only complaint is I ordered vanilla strawberry maraschino cherry and at some point in time a walnut I believe and two chocolate chips ended up in my ice. Not an icebreaker but kind of unexpected to find a nut and chocolate chips in vanilla strawberry Cherry ?
Atmosphere: 3
Food: 4
Service: 5
The ice cream was good, but will not be back due to horrible customer service. We had on an online order that wasn't complete or started for 20 minutes until we got there as it stated. When we arrived they took our name and said they would start on our order. They waited another 15 minutes to start my order and then proceed to put it in the cooler behind them. We approached the counter and asked for our order and another employee had to grab the order for us. Don't place a mobile order because you're stuck there and can't leave to get your money back.
Atmosphere: 1
Food: 4
Service: 1
I use to have good things to say about this facility but now that I have had a bad experience with them I will be looking for a new place to get my ice cream cakes from even after talking to the owner you do not tell a person you get what you get especially when you are a customer so with that being said I will be looking for somewhere else to get my ice cream cakes and my ice cream from and I used to go here very frequently it seems like after talking to me and realizing that I was African-American they was a little on the Prejudice side
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Cake
Favorite
Atmosphere: 5
Food: 5
Service: 5
Service was great they were so friendly and let us taste several even though there was a line. The ice cream is so great and creamy. So many flavors and combos to choose from. I had the brown sugar cone they have for the holidays and my husband has the red velvet cake with sweet cream vanilla and chocolate both were delicious.
Atmosphere: 5
Food: 5
Service: 5
Quick and friendly service. My kids love to go out for a treat after their school concerts every semester. This location is 2 minutes from Fox high and 5 mins from home. So convenient!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Cold Stone Creamery Creation in Hand
Great place to get ice cream. Our server was super polite and helpful. The employees seemed to be having a good time together and that makes for a better workplace.
Restaurantji Recommends
Founders favorite. Need I say more?
damn you people are rude what's the deal, my order is ready yet im watching you keep serving customers that came in after me
Amazing texture amazing taste I got cake batter and I was starting to get sick of it but my body just wouldn't let me stop
They're a bit pricey but they have great ice cream I don't know about their cashiers or how clean their stores are since I use doordash but the lady that delivered our ice cream was really nice
30 mins to close and they were friendly fast and I loved the ice cream ?