The new employees they've hired are not trained. I asked for a matcha subbed for skim milk with light ice. I checked the sticker after I had drinken the whole thing and they put 1/2 inch heavy whipping cream in it?? I don't understand.
Atmosphere: 2
Food: 1
Service: 1
angiemelton5
This was by far the first time I have sat at the menu board for a very long time while no one was in front of me, or in the store for that matter. And when I got my drink, which was a frozen Frappuccino, it was literally melted.
Jodi T.
I used the drive thru November 25 to buy a gift certificate. The line was so long, cars were waiting in the city street just to get on the parking lot. Two managers were outside smoking. Two cars in front of me there was a car that was required to wait 8 whole minutes just to place their order. Once I finally reached the order speaker, I ordered my $25 gift certificate. When I rounded the corner, nobody was in front of me. Apparently staff had no trouble preparing orders, the problem was just getting around to TAKING orders. When I reached the window, the clerk had no clue how to sell me a gift certificate. Another gal had to show her and the original clerk needed help giving me change for $40! This is totally unacceptable, especially this time of year. From the time I got in line to driving away was 35 minutes!!! 35 MINUTES!!!!! No wonder the lines are so long! No one seems to care about taking great care of the customers!!!! Managers included! With that long of a line, they should have been inside helping out. My husband & I owned a Dairy Queen for over 50 years. We both worked any hours necessary to properly care for our customers! That art seems to be missing from Starbucks! I won't be returning.
JillianDynamite
Stopped in this location on a trip south. It was moderately busy. We live in a college town, so we are used to our Starbucks being busy almost constantly. The tables that were vacant were all very dirty and sticky. We ordered drinks and food and both were fine, however, the worst part of the experience was the restroom. While we certainly understand, busy spaces have bathrooms that get dirty quicker, it was painfully obvious this bathroom had not been cleaned in quite some time. There was grime, dirt and hair all over the sink, toilet and floor. There even appeared to be feces on the side of the toilet paper roll that was not even put in the toilet paper holder. It’s hard to believe that the food prep spaces are sanitary if the bathroom is allowed to go this long without being cleaned.
Robert R.
Over staffed, under organized. Too much chatter, too little coordination. Mobile order's prioritized over in store guests orders; not picked up in a timely manner,crowding the counter and negatively impacting the beverage quality. Inconsistent call outs for finished beverages. Split orders not finished together.
Abby Louese
waited 40 minutes for my drink and they made it wrong twice. first time they made it hot when I asked for iced and the second I watched them use regular dairy milk instead of the oatmilk that I paid extra for and I am lactose intolerant! Didn't ask for it to be remade again because I have class and didn't want to risk them messing it up a third time. It was a simple chai tea latte....
QuickdrawBill
I read in the paper where Starbucks are adjusting the prices to be higher and are reducing the value of the points received. I don’t know about you, but the prices are already outrageous. I went by this morning and got a $6.50C Latte and the sausage and bacon egg wrap for the same amount. Dropped about $13.00 Got halfway to work was eating my wrap got a quarter of the way through and the insides were cold. I know I’m fortunate to be able to afford it but I cannot and will not throw money away on bad service. I’m glad they announced raising their prices. I’m announcing I’m done with them. You can go to My Daddy’s Cheesecake and get a full plate of biscuits and gravy with unlimited large coffee for $8.00. And it’s piping hot-lol
Caitlin Reicher
Some of the best workers in town. They work to remember names, they make recommendations, they dress up for holidays, and they make good drinks!
SONGYON SHIN
Horrible service.
Caitlin McCready
The employees always ask me if I have a meal plan. I'm 35. 5 stars.
Bad customer service. My drink got messed up and they told me I’d have to pay to get it fixed. I’m not mad, just disappointed.
JerriAL1
There was a bit of a line in the drive thru when we stopped by for morning coffee and breakfast on the go but it moved quickly. The woman working the window was very friendly and pleasant in her greeting and filling the order. We ordered two lattes - one skinny vanilla and the other hazelnut with oat milk. I absolutely love the smooth flavor the oat milk gives my lattes! So happy with the new oat milk option! We also ordered the double bacon and cheese breakfast sandwich. They were hot and delicious - crispy bacon and melted cheese, fluffy egg on a warmed bun. The only recommendation - we didn’t get napkins and guess we should have asked. I guess when traveling I am used to usually getting them in the drive thru with the order, and didn’t check. Location is convenient for travelers coming off I-55 and also for overnight hotel visits in the area. We use the app and contactless pay. Could have also used ordering on the app, but hadn’t thought to do that before we were in the line.
Monie Moon
Was good, great service got my drink out fast
Bradley Breese
Drove here a ways, the phone was forwarded to a VM that didn't say whether they were open. They apparently are permanently closed.
The new employees they've hired are not trained. I asked for a matcha subbed for skim milk with light ice. I checked the sticker after I had drinken the whole thing and they put 1/2 inch heavy whipping cream in it?? I don't understand.
Atmosphere: 2
Food: 1
Service: 1
This was by far the first time I have sat at the menu board for a very long time while no one was in front of me, or in the store for that matter. And when I got my drink, which was a frozen Frappuccino, it was literally melted.
I used the drive thru November 25 to buy a gift certificate. The line was so long, cars were waiting in the city street just to get on the parking lot. Two managers were outside smoking. Two cars in front of me there was a car that was required to wait 8 whole minutes just to place their order. Once I finally reached the order speaker, I ordered my $25 gift certificate. When I rounded the corner, nobody was in front of me. Apparently staff had no trouble preparing orders, the problem was just getting around to TAKING orders. When I reached the window, the clerk had no clue how to sell me a gift certificate. Another gal had to show her and the original clerk needed help giving me change for $40! This is totally unacceptable, especially this time of year. From the time I got in line to driving away was 35 minutes!!! 35 MINUTES!!!!! No wonder the lines are so long! No one seems to care about taking great care of the customers!!!! Managers included! With that long of a line, they should have been inside helping out. My husband & I owned a Dairy Queen for over 50 years. We both worked any hours necessary to properly care for our customers! That art seems to be missing from Starbucks! I won't be returning.
Stopped in this location on a trip south. It was moderately busy. We live in a college town, so we are used to our Starbucks being busy almost constantly. The tables that were vacant were all very dirty and sticky. We ordered drinks and food and both were fine, however, the worst part of the experience was the restroom. While we certainly understand, busy spaces have bathrooms that get dirty quicker, it was painfully obvious this bathroom had not been cleaned in quite some time. There was grime, dirt and hair all over the sink, toilet and floor. There even appeared to be feces on the side of the toilet paper roll that was not even put in the toilet paper holder. It’s hard to believe that the food prep spaces are sanitary if the bathroom is allowed to go this long without being cleaned.
Over staffed, under organized. Too much chatter, too little coordination. Mobile order's prioritized over in store guests orders; not picked up in a timely manner,crowding the counter and negatively impacting the beverage quality. Inconsistent call outs for finished beverages. Split orders not finished together.
waited 40 minutes for my drink and they made it wrong twice. first time they made it hot when I asked for iced and the second I watched them use regular dairy milk instead of the oatmilk that I paid extra for and I am lactose intolerant! Didn't ask for it to be remade again because I have class and didn't want to risk them messing it up a third time. It was a simple chai tea latte....
I read in the paper where Starbucks are adjusting the prices to be higher and are reducing the value of the points received. I don’t know about you, but the prices are already outrageous. I went by this morning and got a $6.50C Latte and the sausage and bacon egg wrap for the same amount. Dropped about $13.00 Got halfway to work was eating my wrap got a quarter of the way through and the insides were cold. I know I’m fortunate to be able to afford it but I cannot and will not throw money away on bad service. I’m glad they announced raising their prices. I’m announcing I’m done with them. You can go to My Daddy’s Cheesecake and get a full plate of biscuits and gravy with unlimited large coffee for $8.00. And it’s piping hot-lol
Some of the best workers in town. They work to remember names, they make recommendations, they dress up for holidays, and they make good drinks!
Horrible service.
The employees always ask me if I have a meal plan. I'm 35. 5 stars.
Restaurantji Recommends
Was good, great service got my drink out fast
Bad customer service. My drink got messed up and they told me I’d have to pay to get it fixed. I’m not mad, just disappointed.
There was a bit of a line in the drive thru when we stopped by for morning coffee and breakfast on the go but it moved quickly. The woman working the window was very friendly and pleasant in her greeting and filling the order. We ordered two lattes - one skinny vanilla and the other hazelnut with oat milk. I absolutely love the smooth flavor the oat milk gives my lattes! So happy with the new oat milk option! We also ordered the double bacon and cheese breakfast sandwich. They were hot and delicious - crispy bacon and melted cheese, fluffy egg on a warmed bun. The only recommendation - we didn’t get napkins and guess we should have asked. I guess when traveling I am used to usually getting them in the drive thru with the order, and didn’t check. Location is convenient for travelers coming off I-55 and also for overnight hotel visits in the area. We use the app and contactless pay. Could have also used ordering on the app, but hadn’t thought to do that before we were in the line.
Was good, great service got my drink out fast
Drove here a ways, the phone was forwarded to a VM that didn't say whether they were open. They apparently are permanently closed.