Go further down and patronize the Ballwin location instead. The energy and customer service of what they offer here is trash. In addition very minimal with the ingredients in a $15 sandwhich that looks like it could have been made at home. Sometimes going above and beyond with the small request of guest gets the company a long way especially when other subways around does what’s being asked of the customer THAT IS PAYING ALOT for a simple sandwhich. Get better workers that have an understanding about going above and beyond and not being so dry and butt hung. Won’t be back. I’d rather drive the extra time for better .
Atmosphere: 1
Service: 1
Madison Erb
The guys here prepared my tuna sandwich so well. They were friendly and efficient I will be going back to this place for good food.
Atmosphere: 5
Food: 5
Service: 5
Robert Rutledge
This is a lunch stop I always order the same perfect sandwich, chicken teriyaki sweet onion, etc. Yesterday I ventured beyond my box and got the beef rather than chicken. I'm going back to the chicken, absolutely one of the best, mouth watering, savory delights I have ever sunk my teeth in. I am forever in subways debt and as long as the sandwich is offered, I will be knocking...
Atmosphere: 5
Food: 5
Service: 5
John Whanger
Always a solid lunch.
Atmosphere: 5
Food: 5
Service: 5
Chris C.
Typical Subway food (neither good nor bad). It's fast and filling for lunch, and I go there at least once a week. Lots of tables to sit at if you want to eat there - it's one of the larger Subways. This place is very erratic on it's sandwich making though. One day, I'll get lots of toppings, the next day, I'll get 2 pickles and 3 shreds of lettuce. Many of the employees need much more training, particularly in the customer service area. They guy that was running the checkout today talked to no one. Even after he rings up your order, he just looks at you like you're stupid. No greeting, doesn't tell you how much it is, no "thank you." They put my sandwich in a bag, but just tossed my chips and cookie on the counter - I guess they don't like bagging. No nothing. A little bit of basic customer service training for these people would go a LONG way and make the experience a little more pleasant.
Food: 3
Service: 1
Jhonny Polo
I drove 15 mins to get a couple of sandwiches for my family, when I get there I saw an employee outside and I asked if they're still open because they had no customers inside and she said yeah we're still open. I walk inside and find a girl wiping the counters and cleaning the prepping area even though it was 8:15 pm, and she was mumbling and not happy to see me walk in at all. I asked are you closed, she said not for another 10 mins! I said it's only like 8:15, so what you close at 8:30? She said yeah some stores close at 8:30. I informed her that the hours for the store show that they close at 9 pm and she didn't reply nor acknowledged what I said. I ordered two foot long sandwiches, she gave me the worst attitude while making them, I paid and tipped her 20% just to teach her a lesson on how to deal with customers and to make her feel embarrassed.
Atmosphere: 1
Food: 1
Service: 1
Randy Hunter
Great service. Fresh ingredients
Atmosphere: 5
Food: 5
Service: 5
Monominamo
Subway made dirty sandwich
Tracy Tracy
Very nice
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Cookies
kenny ola
I am really sure this is the only store open late around west county area. Other locations close earlier. Crews are friendly, and as always the breads are fresh and your subs made fresh.
Absolutely by far the worst customer service that I have ever received in my life. I would not recommend patronizing this establishment. The employees are totally incapable of communicating and customer service is foreign to them. They don’t know how to to treat people with respect but they expect you to spend your money with them. I watched them treat the customers before like trash but I still tried to give them the benefit of doubt. I was not greeted when I approached the counter all the guy did was stand there and wouldn’t even make eye contact with me. He didn’t open his mouth to say one single word to me the entire time he was making my sandwich. How can you make someone’s sandwich and not speak to them? I asked for the manager and she was an absolute train wreck herself. She didn’t correct his actions or lack there of. Her response to me complaining about the lack of customer service was “It’s his first day”. He saw me complaining to his manager so he decided to come down to the register and be very disrespectful and ignorant to say the least. The manager refused to give me the owner’s number or contact information so that I could file a complaint. There is no corporate information available either. The owner supposedly doesn’t want to be contacted so in my opinion they don’t care about the business. Please don’t patronize this business it’s trash especially if you’re a person of color. They are beyond disgusting racist people. I wouldn’t eat here for free !!!!!
Jakob Hoult
The woman making my sandwich literally coughed all over my sub while she was putting cheese on the bread, and didn't offer to remake it. Literally put it all together right in front of me after doing that.Save yourself the trouble, and go to a restaurant with civilized employees.
Mhd Dago
Good place, but they are not taking subway discount
Atmosphere: 3
Food: 4
Service: 4
Jennifer C.
The commercials brought me in and The Great Garlic, #8, didn't disappoint. Rotisserie chicken, cheese, bacon, lettuce, tomato, onion and garlic aioli...don't forget the salt and pepper. I opted for toasted so that the cheese would be melted and the chicken hot and that was a great idea! This location is definitely set up for eat in visitors and offers plenty of seating, including a section with comfy lounge type chairs. Very clean and the staff were friendly and efficient.
Kassandra Flores
Best subway we have been to in a long time. Very fresh.
Go further down and patronize the Ballwin location instead. The energy and customer service of what they offer here is trash. In addition very minimal with the ingredients in a $15 sandwhich that looks like it could have been made at home. Sometimes going above and beyond with the small request of guest gets the company a long way especially when other subways around does what’s being asked of the customer THAT IS PAYING ALOT for a simple sandwhich. Get better workers that have an understanding about going above and beyond and not being so dry and butt hung. Won’t be back. I’d rather drive the extra time for better .
Atmosphere: 1
Service: 1
The guys here prepared my tuna sandwich so well. They were friendly and efficient I will be going back to this place for good food.
Atmosphere: 5
Food: 5
Service: 5
This is a lunch stop I always order the same perfect sandwich, chicken teriyaki sweet onion, etc. Yesterday I ventured beyond my box and got the beef rather than chicken. I'm going back to the chicken, absolutely one of the best, mouth watering, savory delights I have ever sunk my teeth in. I am forever in subways debt and as long as the sandwich is offered, I will be knocking...
Atmosphere: 5
Food: 5
Service: 5
Always a solid lunch.
Atmosphere: 5
Food: 5
Service: 5
Typical Subway food (neither good nor bad). It's fast and filling for lunch, and I go there at least once a week. Lots of tables to sit at if you want to eat there - it's one of the larger Subways. This place is very erratic on it's sandwich making though. One day, I'll get lots of toppings, the next day, I'll get 2 pickles and 3 shreds of lettuce. Many of the employees need much more training, particularly in the customer service area. They guy that was running the checkout today talked to no one. Even after he rings up your order, he just looks at you like you're stupid. No greeting, doesn't tell you how much it is, no "thank you." They put my sandwich in a bag, but just tossed my chips and cookie on the counter - I guess they don't like bagging. No nothing. A little bit of basic customer service training for these people would go a LONG way and make the experience a little more pleasant.
Food: 3
Service: 1
I drove 15 mins to get a couple of sandwiches for my family, when I get there I saw an employee outside and I asked if they're still open because they had no customers inside and she said yeah we're still open. I walk inside and find a girl wiping the counters and cleaning the prepping area even though it was 8:15 pm, and she was mumbling and not happy to see me walk in at all. I asked are you closed, she said not for another 10 mins! I said it's only like 8:15, so what you close at 8:30? She said yeah some stores close at 8:30. I informed her that the hours for the store show that they close at 9 pm and she didn't reply nor acknowledged what I said. I ordered two foot long sandwiches, she gave me the worst attitude while making them, I paid and tipped her 20% just to teach her a lesson on how to deal with customers and to make her feel embarrassed.
Atmosphere: 1
Food: 1
Service: 1
Great service. Fresh ingredients
Atmosphere: 5
Food: 5
Service: 5
Subway made dirty sandwich
Very nice
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Cookies
I am really sure this is the only store open late around west county area. Other locations close earlier. Crews are friendly, and as always the breads are fresh and your subs made fresh.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
Restaurantji Recommends
Absolutely by far the worst customer service that I have ever received in my life. I would not recommend patronizing this establishment. The employees are totally incapable of communicating and customer service is foreign to them. They don’t know how to to treat people with respect but they expect you to spend your money with them. I watched them treat the customers before like trash but I still tried to give them the benefit of doubt. I was not greeted when I approached the counter all the guy did was stand there and wouldn’t even make eye contact with me. He didn’t open his mouth to say one single word to me the entire time he was making my sandwich. How can you make someone’s sandwich and not speak to them? I asked for the manager and she was an absolute train wreck herself. She didn’t correct his actions or lack there of. Her response to me complaining about the lack of customer service was “It’s his first day”. He saw me complaining to his manager so he decided to come down to the register and be very disrespectful and ignorant to say the least. The manager refused to give me the owner’s number or contact information so that I could file a complaint. There is no corporate information available either. The owner supposedly doesn’t want to be contacted so in my opinion they don’t care about the business. Please don’t patronize this business it’s trash especially if you’re a person of color. They are beyond disgusting racist people. I wouldn’t eat here for free !!!!!
The woman making my sandwich literally coughed all over my sub while she was putting cheese on the bread, and didn't offer to remake it. Literally put it all together right in front of me after doing that.Save yourself the trouble, and go to a restaurant with civilized employees.
Good place, but they are not taking subway discount
Atmosphere: 3
Food: 4
Service: 4
The commercials brought me in and The Great Garlic, #8, didn't disappoint. Rotisserie chicken, cheese, bacon, lettuce, tomato, onion and garlic aioli...don't forget the salt and pepper. I opted for toasted so that the cheese would be melted and the chicken hot and that was a great idea! This location is definitely set up for eat in visitors and offers plenty of seating, including a section with comfy lounge type chairs. Very clean and the staff were friendly and efficient.
Best subway we have been to in a long time. Very fresh.
Atmosphere: 5
Food: 5
Service: 5