Recommended dishes: Chocolate Brownie, New York Style Pizza, The Terrible Sliced Pizza, Cheesesticks, Chocolate Chip Cookie, Traditional Wings, Sausage Pizza, 8 Piece Chicken Parmesan Papa Bites, 8 Piece Garlic Knots, Papadias, Zesty Italian Trio, 14 Inch Epic Stuffed Crust Create Your Own Pizza, Garden Fresh, Philly Cheesesteak, 10 Piece Garlic Parmesan Breadsticks, 14 Inch Epic Pepperoni-Stuffed Crust Pepperoni Pizza, Hawaiian BBQ Chicken, Fresh Spinach & Tomato Alfredo, The Works, 8 Piece Jalapeño Papa Bites
Adam R
I rarely ever get papa johns - but every now and then, when I do, it ends up being a awesome night with my family with some great pizza to make it even better.However, this is my first time ordering from this location - and to call it a terrible experience is a understatement.Not only did we get the wrong pizza, but we all got sick from it. Most of us were fortunate enough to only have a stomach ache (mine lasted all night long until the next morning, hardly could sleep). One of us however ended up vomiting later in the night... it was pretty badThe pizza tasted OK though I guess - one slice was ruined to one of those pockets of air that form on the crust, but as someone who worked in pizza delivery myself, I know you likely have a fork to remove those pockets before they get too bad. I am not surprised at all that the staff there let the pocket get so bad it ruined an entire slice, considering the rest of our experience.Also - we like to do contactless and let the driver know to leave at the door, especially since kids can be sleeping. The driver this night at this pizza place (Drove a black truck) banged on the door and rung the door bell... which no other pizza place has done so far since I moved here, most have been really respectful, especially since we tip well.As I said, I have worked in pizza delivery myself not so long ago, so I get how it can be. But we tipped rather generously, for only a 6 minute drive?? Even when I would get cheaped out, I wouldn't be this reckless and apathetic to a customer.Never ordering from this place again most likely. I would honestly avoid it unless they get new management and staff - 2/10.
Food: 1
Service: 2
Marshall Monroe
Well, we ordered multiple pizzas. Carryout. They forgot one of our pizzas when I got home. So I called manager. and they told me it would he ready in 5 to 10 mins. Got their in 15, wasn't made and nobody knew about it.Had to wait another 10 mins for it to be made.Now my other food cold. Now I know why we quit going here
Atmosphere: 2
Food: 3
Service: 2
Blake Richard
Look these guys are crushing it they’re 3 for 3 with sending me pizzas that look like they’re in commercials okay? I’m not farting around here when I tell ya this pizza is truly great it really is always a hit lately & im for
Food: 5
Service: 5
Michael Contreras
This cashier don't take my order she say is to busy she was to rude mean she looks no happy around 5:55 I don't understand why this peaplo work intros places when customers like me just we want the pizza we don't want go to make friends or something like that but just I hope the manager have take care with this peaplo she don't have name just she is women with glasses and a little chubby maybe hiring peaplo with name help little more
Service: 1
Christina Moore
Never go here I wait over 40 minutes for my order and asked for a update on my order and the manager wouldn't respond and kept glaring at me when I try calling to get a refund they put me on hold for a hour and yet still trying to get the refund for the food I never got worst customer service ever never going here again I would do zero stars if I could
Atmosphere: 1
Food: 1
Service: 1
Lejla Omerovic
We had to wait an hour for the pizza and the pizzas cheese was on the box.And the pizza was
Atmosphere: 1
Food: 1
Service: 1
Tony Polizzi
Good quality as far as Papa John's goes. But for the love of God please cut my pizza properly. The last two times I've ordered the pizza might as well or not been cut at all. I'll update my review once I get a properly cut pizza.
Atmosphere: 4
Food: 5
Service: 4
Heidi W
Always a scary experience at this locationDietary restrictions: They offer a gluten friendly crust meaning they offer a GF crust but warn that there can be cross contamination
Food: 3
Service: 3
Joshua Stockinger
I'm outside the delivery zone, so sometimes I drop in to order a pizza. When you just go in, no one says anything to you or even looks at you. I'm not going to order from them
Sent a completely different order than what I ordered. When I called 3 times, each time I got someone new and nobody could tell me anything. The last time I called they answered and said we are closed before I could say anything.
Atmosphere: 1
Food: 2
Service: 1
Mackenzie Behrle
Chrissy was amazing, he was able to Cancle my order immediately and direct me to the correct location because I sent my pizza to the wrong address(I’m an idiot) but he gave me the number to call and the extension. So sweet and helpful and wasn’t the slightest bit annoyed with me. I’ve never had a bad experience with papa John’s and i order from here at least 2x a week. Both the Arnold and Fenton locations are incredibly professional and efficient. 10/10 would recommend!
Atmosphere: 5
Food: 5
Service: 5
David Barnett
I went in just for a 2 liter of soda but was impressed by the cleanliness and staff was extremely nice and even gave me a few cups. If I'm in the area again and having a craving for a good old slice of papa John's pizza I know where to go. The district manager was also at the location and I could tell she is working with her stores to make sure they are being ran properly. Keep up the great work.
Atmosphere: 5
Food: 5
Service: 5
Sabrina G.
They don't deliver to an address 15 mins from their location, staff INCREDIBLY rude, food is only ok. Understaffed and overworked doesn't even begin to cover it, and the staff will gladly remind you of this while they pop off with insults while you wait an hour for your order that was phoned in 30 minutes before. Find better options literally anywhere else
Meghan Harenda
I placed a carry out order for 2 pizzas for pick up at 415pm. I received a text message at 405pm that the pizza was ready. I walked in at 410pm, told the young girl dressed as a pumpkin my name, she informed me the pizzas aren't ready. I notified her that I received a text that the pizza is ready, she then asked my number. I was assuming she meant my cell phone number, I started saying my number and the pumpkin girl gives me the biggest eye roll, she said what's your order number. I said oh you didnt specify, I then provided the order number from my order confirmation. The manager (I'm assuming she was the manager, comes over and says we don't use order numbers here, I said oh well your staff member just asked me the order number and she gave me an attitude, the manager then becomes incredibly defensive, starts arguing and lecturing me in front of several other customers that that "you have to understand that we have tons of orders and you need to be patient." I said I understand that but I'm trying to communicate with you that I received a text message that my order was ready. She then walks over and goes oh we had to re make your pizza it's in the oven. Instead of apologizing or taking accountability, she lectured me and was rude and demeaning. Then, the thought comes to the back of your mind, they will probably spit in my pizza. I said I'm not trying to be rude, I'm sorry, I'm trying to let you know that I received a text that the pizza was ready. Seriously I understand that it's a busy night and dinner rush, but if you mess up, you should at least admit your mistake. I worked at cwp for over 7 yrs, 15 yrs ago and I know what it's like to be busy with a full dining room and carry out orders. Your manager that was dressed up like a corpse bride needs to learn customer service skills and how to treat people with respect and apologize for mistakes, sometimes apologizing can make a difference. I pre-paid for the order and tipped $5. I guess I got a lecture and the manager wanted to treat me like trash after providing a tip for carry out. The pumpkin girl was young and clearly not aware of her non verbal communication, but the manager should know better. She's got a few other nice complaints in prior reviews. Keep up the good work.
Good pizza.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie, New York Style Pizza, The Terrible Sliced Pizza, Cheesesticks, Chocolate Chip Cookie, Traditional Wings, Sausage Pizza, 8 Piece Chicken Parmesan Papa Bites, 8 Piece Garlic Knots, Papadias, Zesty Italian Trio, 14 Inch Epic Stuffed Crust Create Your Own Pizza, Garden Fresh, Philly Cheesesteak, 10 Piece Garlic Parmesan Breadsticks, 14 Inch Epic Pepperoni-Stuffed Crust Pepperoni Pizza, Hawaiian BBQ Chicken, Fresh Spinach & Tomato Alfredo, The Works, 8 Piece Jalapeño Papa Bites
I rarely ever get papa johns - but every now and then, when I do, it ends up being a awesome night with my family with some great pizza to make it even better.However, this is my first time ordering from this location - and to call it a terrible experience is a understatement.Not only did we get the wrong pizza, but we all got sick from it. Most of us were fortunate enough to only have a stomach ache (mine lasted all night long until the next morning, hardly could sleep). One of us however ended up vomiting later in the night... it was pretty badThe pizza tasted OK though I guess - one slice was ruined to one of those pockets of air that form on the crust, but as someone who worked in pizza delivery myself, I know you likely have a fork to remove those pockets before they get too bad. I am not surprised at all that the staff there let the pocket get so bad it ruined an entire slice, considering the rest of our experience.Also - we like to do contactless and let the driver know to leave at the door, especially since kids can be sleeping. The driver this night at this pizza place (Drove a black truck) banged on the door and rung the door bell... which no other pizza place has done so far since I moved here, most have been really respectful, especially since we tip well.As I said, I have worked in pizza delivery myself not so long ago, so I get how it can be. But we tipped rather generously, for only a 6 minute drive?? Even when I would get cheaped out, I wouldn't be this reckless and apathetic to a customer.Never ordering from this place again most likely. I would honestly avoid it unless they get new management and staff - 2/10.
Food: 1
Service: 2
Well, we ordered multiple pizzas. Carryout. They forgot one of our pizzas when I got home. So I called manager. and they told me it would he ready in 5 to 10 mins. Got their in 15, wasn't made and nobody knew about it.Had to wait another 10 mins for it to be made.Now my other food cold. Now I know why we quit going here
Atmosphere: 2
Food: 3
Service: 2
Look these guys are crushing it they’re 3 for 3 with sending me pizzas that look like they’re in commercials okay? I’m not farting around here when I tell ya this pizza is truly great it really is always a hit lately & im for
Food: 5
Service: 5
This cashier don't take my order she say is to busy she was to rude mean she looks no happy around 5:55 I don't understand why this peaplo work intros places when customers like me just we want the pizza we don't want go to make friends or something like that but just I hope the manager have take care with this peaplo she don't have name just she is women with glasses and a little chubby maybe hiring peaplo with name help little more
Service: 1
Never go here I wait over 40 minutes for my order and asked for a update on my order and the manager wouldn't respond and kept glaring at me when I try calling to get a refund they put me on hold for a hour and yet still trying to get the refund for the food I never got worst customer service ever never going here again I would do zero stars if I could
Atmosphere: 1
Food: 1
Service: 1
We had to wait an hour for the pizza and the pizzas cheese was on the box.And the pizza was
Atmosphere: 1
Food: 1
Service: 1
Good quality as far as Papa John's goes. But for the love of God please cut my pizza properly. The last two times I've ordered the pizza might as well or not been cut at all. I'll update my review once I get a properly cut pizza.
Atmosphere: 4
Food: 5
Service: 4
Always a scary experience at this locationDietary restrictions: They offer a gluten friendly crust meaning they offer a GF crust but warn that there can be cross contamination
Food: 3
Service: 3
I'm outside the delivery zone, so sometimes I drop in to order a pizza. When you just go in, no one says anything to you or even looks at you. I'm not going to order from them
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Sent a completely different order than what I ordered. When I called 3 times, each time I got someone new and nobody could tell me anything. The last time I called they answered and said we are closed before I could say anything.
Atmosphere: 1
Food: 2
Service: 1
Chrissy was amazing, he was able to Cancle my order immediately and direct me to the correct location because I sent my pizza to the wrong address(I’m an idiot) but he gave me the number to call and the extension. So sweet and helpful and wasn’t the slightest bit annoyed with me. I’ve never had a bad experience with papa John’s and i order from here at least 2x a week. Both the Arnold and Fenton locations are incredibly professional and efficient. 10/10 would recommend!
Atmosphere: 5
Food: 5
Service: 5
I went in just for a 2 liter of soda but was impressed by the cleanliness and staff was extremely nice and even gave me a few cups. If I'm in the area again and having a craving for a good old slice of papa John's pizza I know where to go. The district manager was also at the location and I could tell she is working with her stores to make sure they are being ran properly. Keep up the great work.
Atmosphere: 5
Food: 5
Service: 5
They don't deliver to an address 15 mins from their location, staff INCREDIBLY rude, food is only ok. Understaffed and overworked doesn't even begin to cover it, and the staff will gladly remind you of this while they pop off with insults while you wait an hour for your order that was phoned in 30 minutes before. Find better options literally anywhere else
I placed a carry out order for 2 pizzas for pick up at 415pm. I received a text message at 405pm that the pizza was ready. I walked in at 410pm, told the young girl dressed as a pumpkin my name, she informed me the pizzas aren't ready. I notified her that I received a text that the pizza is ready, she then asked my number. I was assuming she meant my cell phone number, I started saying my number and the pumpkin girl gives me the biggest eye roll, she said what's your order number. I said oh you didnt specify, I then provided the order number from my order confirmation. The manager (I'm assuming she was the manager, comes over and says we don't use order numbers here, I said oh well your staff member just asked me the order number and she gave me an attitude, the manager then becomes incredibly defensive, starts arguing and lecturing me in front of several other customers that that "you have to understand that we have tons of orders and you need to be patient." I said I understand that but I'm trying to communicate with you that I received a text message that my order was ready. She then walks over and goes oh we had to re make your pizza it's in the oven. Instead of apologizing or taking accountability, she lectured me and was rude and demeaning. Then, the thought comes to the back of your mind, they will probably spit in my pizza. I said I'm not trying to be rude, I'm sorry, I'm trying to let you know that I received a text that the pizza was ready. Seriously I understand that it's a busy night and dinner rush, but if you mess up, you should at least admit your mistake. I worked at cwp for over 7 yrs, 15 yrs ago and I know what it's like to be busy with a full dining room and carry out orders. Your manager that was dressed up like a corpse bride needs to learn customer service skills and how to treat people with respect and apologize for mistakes, sometimes apologizing can make a difference. I pre-paid for the order and tipped $5. I guess I got a lecture and the manager wanted to treat me like trash after providing a tip for carry out. The pumpkin girl was young and clearly not aware of her non verbal communication, but the manager should know better. She's got a few other nice complaints in prior reviews. Keep up the good work.
Atmosphere: 1
Food: 3
Service: 1