This is my worst experience ordering at this location. First, they were 20 minutes late with the order than the specified time for pick up. The young lady at the counter was extremely rude and abrasive, to the point that we had to ask for a manager because she was exhibiting a rude and nasty attitude when told that the order of brussel sprouts was not adequate with only 5 brussel sprouts in the container. The manager was nice and resolved the issue amicably. When I got home of course the food was cold, the salads were sparse, and both steaks were extremely undercooked. My husband cut into his supposed well done steak (as stated on the receipt on the container) and was so repulsed with the blood that seeped out that he decided he was no longer hungry. He was p*ssed and so was I, as it is his birthday and this meal and experience was not how we intended to cap off the evening before he has to go to work tonight. I have had some unpleasant experiences at this location, but nothing this subpar. I will not be returning and will be contacting corporate.
Atmosphere: 1
Food: 1
Service: 1
Mario Hoard
Best experience I have ever had at a longhorn
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Longhorn, Loaded Mashed Potatoes, Mashed Potatoes, Longhorn Caesar Salad, Loaded Baked Potato, Salad
Erin Ishman
Ordered lamb chops medium well and they came out burnt no flavor I could only eat one of
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Mashed Potatoes
D T
On a recent Thursday evening, I entered your establishment and took a seat at the bar. Upon arrival, the bartender acknowledged my presence and assured me of prompt service. However, despite observing her attentiveness to other patrons' needs, including delivering food, attending to drink refills, and clearing dishes, I regrettably experienced a lack of interaction throughout my visit. This disregard for customer engagement was evident over a duration of approximately 12 minutes, culminating in my decision to depart. A fellow patron even expressed empathy for the noticeable oversight. I wanted to bring this matter to your attention in the hope of constructive feedback and improvement in service standards.
Hayley Clark
Terrible service and wait time. Couldn't get seated or even anyone to pay attention to us or to the phone that literally ran the entire 20 minutes we waited. Will not be going back.
Atmosphere: 1
Service: 1
Ja'Nae Burton
DONT OFFER CURBSIDE IF YOU DONT HAVE STAFF WILLING TO BRING FOOD OUT TO YOU!!! After sitting in my car almost an hour I decided to go in to see my order just sitting there ? someone could’ve called to inform me that no one was available to bring it out!! I almost told them to keep it and refund me because I’ve lost my appetite. It’s probably cold anyway smh
Atmosphere: 1
Food: 2
Service: 1
Angela Sanders
Wheelchair accessibility: NEED FRONT DOOR HANDICAP ACCESSIBILITY...
Great server. Dirty glass doors at entrance. No hostess at entrance. Overcooked steak ordered medium, got well done twice. Poor food selection on day I went. No baked potatoes, no asparagus, no Mac and cheese, etc Go to a different location if you want full menu.
Atmosphere: 3
Food: 2
Service: 4
Kimberly Stewart Glaze
Went on 03/14/2023 arrived at 7 pm got seated at 8 pm ordered meal received at 9 pm the most horrible service and food. Ordered longhorn steak medium rare it was burnt .I will never go back to this establishment a wasted 95.00
Atmosphere: 1
Food: 1
Service: 1
tina flenoy
This was a first for me to be greeted with a unwanted guest on my burger. Before biting it I lifted the bun and a small fly dropped off the lettuce
Atmosphere: 5
Food: 1
Service: 5
LaTishia Porter
I wasn't happy with my visit today. It had been a while since my regular bi-weekly visits. I'm only giving 3 stars due to the good service from the bartender. I wish I was informed upon sitting down that they were out of some of the main items.. pretty much my favorites - No bread (how yall dont have bread), No Cucumbers for garden salad, No strawberry shortcake and this was based off of the stuff I ordered. Truly disappointed??♀️ Also the man behind me was complaining loudly about waiting almost 3 hours when he was told 1.5 hour wait.
Atmosphere: 3
Food: 3
Service: 4
paul dennison
When we arrived, reset at the bar and take us 25 minutes to get a drink then another 20 minutes they seated us make a long story short our steaks come out well done when ordered medium rare asked for a second drink and took another 25 minutes after asking three more times then asked to see the manager and had to ask three more times before the manager finally came out to our table and had it with an attitude so no I would not recommend this place whatsoever
Waiting for a call in order and it was mediocre
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Stuffed Mushrooms, Loaded Baked Potato
Great steak n food
Atmosphere: 5
Food: 5
Service: 5
Very good food ?
Atmosphere: 4
Food: 5
Service: 5
This is my worst experience ordering at this location. First, they were 20 minutes late with the order than the specified time for pick up. The young lady at the counter was extremely rude and abrasive, to the point that we had to ask for a manager because she was exhibiting a rude and nasty attitude when told that the order of brussel sprouts was not adequate with only 5 brussel sprouts in the container. The manager was nice and resolved the issue amicably. When I got home of course the food was cold, the salads were sparse, and both steaks were extremely undercooked. My husband cut into his supposed well done steak (as stated on the receipt on the container) and was so repulsed with the blood that seeped out that he decided he was no longer hungry. He was p*ssed and so was I, as it is his birthday and this meal and experience was not how we intended to cap off the evening before he has to go to work tonight. I have had some unpleasant experiences at this location, but nothing this subpar. I will not be returning and will be contacting corporate.
Atmosphere: 1
Food: 1
Service: 1
Best experience I have ever had at a longhorn
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Longhorn, Loaded Mashed Potatoes, Mashed Potatoes, Longhorn Caesar Salad, Loaded Baked Potato, Salad
Ordered lamb chops medium well and they came out burnt no flavor I could only eat one of
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Mashed Potatoes
On a recent Thursday evening, I entered your establishment and took a seat at the bar. Upon arrival, the bartender acknowledged my presence and assured me of prompt service. However, despite observing her attentiveness to other patrons' needs, including delivering food, attending to drink refills, and clearing dishes, I regrettably experienced a lack of interaction throughout my visit. This disregard for customer engagement was evident over a duration of approximately 12 minutes, culminating in my decision to depart. A fellow patron even expressed empathy for the noticeable oversight. I wanted to bring this matter to your attention in the hope of constructive feedback and improvement in service standards.
Terrible service and wait time. Couldn't get seated or even anyone to pay attention to us or to the phone that literally ran the entire 20 minutes we waited. Will not be going back.
Atmosphere: 1
Service: 1
DONT OFFER CURBSIDE IF YOU DONT HAVE STAFF WILLING TO BRING FOOD OUT TO YOU!!! After sitting in my car almost an hour I decided to go in to see my order just sitting there ? someone could’ve called to inform me that no one was available to bring it out!! I almost told them to keep it and refund me because I’ve lost my appetite. It’s probably cold anyway smh
Atmosphere: 1
Food: 2
Service: 1
Wheelchair accessibility: NEED FRONT DOOR HANDICAP ACCESSIBILITY...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tenders
Restaurantji Recommends
Great server. Dirty glass doors at entrance. No hostess at entrance. Overcooked steak ordered medium, got well done twice. Poor food selection on day I went. No baked potatoes, no asparagus, no Mac and cheese, etc Go to a different location if you want full menu.
Atmosphere: 3
Food: 2
Service: 4
Went on 03/14/2023 arrived at 7 pm got seated at 8 pm ordered meal received at 9 pm the most horrible service and food. Ordered longhorn steak medium rare it was burnt .I will never go back to this establishment a wasted 95.00
Atmosphere: 1
Food: 1
Service: 1
This was a first for me to be greeted with a unwanted guest on my burger. Before biting it I lifted the bun and a small fly dropped off the lettuce
Atmosphere: 5
Food: 1
Service: 5
I wasn't happy with my visit today. It had been a while since my regular bi-weekly visits. I'm only giving 3 stars due to the good service from the bartender. I wish I was informed upon sitting down that they were out of some of the main items.. pretty much my favorites - No bread (how yall dont have bread), No Cucumbers for garden salad, No strawberry shortcake and this was based off of the stuff I ordered. Truly disappointed??♀️ Also the man behind me was complaining loudly about waiting almost 3 hours when he was told 1.5 hour wait.
Atmosphere: 3
Food: 3
Service: 4
When we arrived, reset at the bar and take us 25 minutes to get a drink then another 20 minutes they seated us make a long story short our steaks come out well done when ordered medium rare asked for a second drink and took another 25 minutes after asking three more times then asked to see the manager and had to ask three more times before the manager finally came out to our table and had it with an attitude so no I would not recommend this place whatsoever
Atmosphere: 1
Food: 1
Service: 1