I love Topsy's popcorn so much that I put up with the horrible customer service at the Independence Center location. But hey, at least they are consistent.
Raeshida Williams
The young lady who helped me was very professional & exemplified great patience. She answered all of my questions, and her customer service was Awesome! The store was clean with a great environment! I'll definitely be back for some GREAT popcorn! ?????
Kyle Konopasek
I wish I would have seen the previous reviewer's comments about the cheese popcorn from the Independence Center location sooner. We have the exact same experience with the quality. I purchased a 3.5 gallon mix of cheese, butter, and caramel last Thursday and when we finally opened the can over the weekend we discovered the cheese was mostly barely-popped kernels and inedible. We have been able to pick through it to find some fully popped kernels, but man, if you bite one of the bad kernels it nearly breaks a tooth. For the price, this is awful quality. Lastly, I called Topsy's customer service number yesterday and had to leave a message--24 hours later I have not heard a peep.
Nakeya Bland
The one in Independence mo. often sells stale popcorn and when you call for a refund or a replacement the manager, Samantha has a really bad attitude about it. She makes you feel as if it’s your fault. I recommend you going when it’s fresh because I don’t think they change it out as often as they should. The one in the plaza is better
JESUS LOVES YOU
Don't buy the prepackaged popcorn, it comes already made from a warehouse. You don't know how long it's been sitting waiting to be shipped out to any of the stores. 2 thumbs down!!
NotUr Average Lady
Don't buy the prepackaged popcorn, it comes already made from a warehouse. You don't know how long it's been sitting waiting to be shipped out to any of the stores. 2 thumbs down!!
Carla G.
On National Popcorn Day. Topsy's is giving away popcorn. Topsy's is the best. It is a Kansas City favorite. I was in and out of this Topsy's in less than 10 minutes. It was great to be able to get a Chiefs tin full of 3 kinds of popcorn as a host(ess) gift. Yum
Kimberly Cooksey
I was given a small tin of topsys. I was very disappointed in the cheese pop corn. We are getting hard kernels like rocks. I see another person has the same complaint. I’ve had topsy every Christmas growing up. The flavor is still the same wonderful taste. But it never had all the hard pieces of kernel the cheese popcorn does. Please resolve this issue. It’s horrible and could’ve broken my teeth. This Tom came from the independent store. My friend lives there and purchased it at your store.
Joey Shaw
Awesome customer service and tasty treats!
Chris Valentine
Workers were great. Quality is horrible. The cheese is all kernels and is half of the tri flavor can. 50 dollars for this is unacceptable.
I showed up 7 minutes early and was told to go to Walmart if I wanted to buy a big amount.
John Sands
Good selection of popcorn tins and sizes. Nice clean looking store. Helpful employees.
sallynson
Do you still have the Sour cream flavor?
Michelle solerto
Worst experience ever. The 2 working the store tonight did not want to help at all they just would point at something. The store had 20 minute's before close. Cleaning is done after the store closes...They also we're very rude. They need to take notes from Lee's Summit. Never will go to this store again
redfish contracting
I showed up 7 minutes early and was told to go to Walmart if I wanted to buy a big amount.
I love Topsy's popcorn so much that I put up with the horrible customer service at the Independence Center location. But hey, at least they are consistent.
The young lady who helped me was very professional & exemplified great patience. She answered all of my questions, and her customer service was Awesome! The store was clean with a great environment! I'll definitely be back for some GREAT popcorn! ?????
I wish I would have seen the previous reviewer's comments about the cheese popcorn from the Independence Center location sooner. We have the exact same experience with the quality. I purchased a 3.5 gallon mix of cheese, butter, and caramel last Thursday and when we finally opened the can over the weekend we discovered the cheese was mostly barely-popped kernels and inedible. We have been able to pick through it to find some fully popped kernels, but man, if you bite one of the bad kernels it nearly breaks a tooth. For the price, this is awful quality. Lastly, I called Topsy's customer service number yesterday and had to leave a message--24 hours later I have not heard a peep.
The one in Independence mo. often sells stale popcorn and when you call for a refund or a replacement the manager, Samantha has a really bad attitude about it. She makes you feel as if it’s your fault. I recommend you going when it’s fresh because I don’t think they change it out as often as they should. The one in the plaza is better
Don't buy the prepackaged popcorn, it comes already made from a warehouse. You don't know how long it's been sitting waiting to be shipped out to any of the stores. 2 thumbs down!!
Don't buy the prepackaged popcorn, it comes already made from a warehouse. You don't know how long it's been sitting waiting to be shipped out to any of the stores. 2 thumbs down!!
On National Popcorn Day. Topsy's is giving away popcorn. Topsy's is the best. It is a Kansas City favorite. I was in and out of this Topsy's in less than 10 minutes. It was great to be able to get a Chiefs tin full of 3 kinds of popcorn as a host(ess) gift. Yum
I was given a small tin of topsys. I was very disappointed in the cheese pop corn. We are getting hard kernels like rocks. I see another person has the same complaint. I’ve had topsy every Christmas growing up. The flavor is still the same wonderful taste. But it never had all the hard pieces of kernel the cheese popcorn does. Please resolve this issue. It’s horrible and could’ve broken my teeth. This Tom came from the independent store. My friend lives there and purchased it at your store.
Awesome customer service and tasty treats!
Workers were great. Quality is horrible. The cheese is all kernels and is half of the tri flavor can. 50 dollars for this is unacceptable.
Restaurantji Recommends
I showed up 7 minutes early and was told to go to Walmart if I wanted to buy a big amount.
Good selection of popcorn tins and sizes. Nice clean looking store. Helpful employees.
Do you still have the Sour cream flavor?
Worst experience ever. The 2 working the store tonight did not want to help at all they just would point at something. The store had 20 minute's before close. Cleaning is done after the store closes...They also we're very rude. They need to take notes from Lee's Summit. Never will go to this store again
I showed up 7 minutes early and was told to go to Walmart if I wanted to buy a big amount.