I’m am very frustrated with the service I have experienced at Minskys when there is an issue with payment. On March 15th my husband and my daughter and I ate at Minskys on Barry Rd & N. Oak. Food was good, however Sat I look at my bank acct and realize we were over charged by $180.00! Our bill was 79.09, 99.09 with a 20.00 tip. I of course called right away and let them know the issue. It took them a min to find the receipt and see the error on their end. My self being in the accounting world wonders how their books were good when there was clearly a 200.00 tip that wasn’t looked at twice? Whatever mistakes happen, we are frequent customers and I was told the manager Lindsay would be in on Sunday and get a credit back to me in 48ish hrs, this seemed reasonable. I asked them to call if there were any issues and I could even come up with my card if that was easier. I got no call no update. Tuesday the 19th I call to see what’s up, there was an issue Sunday had to call help support so nothing was done till Monday when they were in, also seemed reasonable. I called again on Thursday, they were going to check it out and see what was going on and let me know. I got nothing, called a few more times Lindsay wasn’t in not sure what has happened saw email to help desk nobody knows what’s up. I called Monday the 25th, Lindsay is in hooray, she says she will contact help again and copy me on email, I’m so frustrated now 9 days in and tell her my time is worth a total refund and she say she can discount food on my next visit. I receive email with communication to help and the response is there was some confusion with the tip but it should be taken care of and would see it the following day. I did respond to email with my thoughts of improving their process for the consumer sake. So this morning I wake to to finally see a credit in my bank account for guess what….the wrong amount! They only credited the original amount of the ticket 79.09! Are you kidding me? The email to help even had the correct amount and they still screwed it up! I stand by they need to correct the process and not make the customer wait 10 days for resolution that is still wrong! I have called 8 times in 10 days and have only received 2 calls back with a follow up. I will call again today and hopefully have a resolution. This small issue could have really made a huge issue for someone tight on funds and this should never happen! How sad for you Minskys Pizza!!
Atmosphere: 4
Food: 5
Service: 1
Gary Street
Prompt & always friendly service.Chicken Parmesean Pasta & Magarita Pizza are outstanding.My goto spot in the Northland.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Margherita Pizza
Kelly VanDusen
Great Pizza good and friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Awesome Pizza
Birgit Post
Ordered takeout. Very underwhelming pizza. Won't try it again.
Food: 1
Service: 2
Jean Warder
Delicious food! Clean and wonderful service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Papa Minsky's
Christopher
Great service, great food!!
Atmosphere: 5
Food: 5
Service: 5
Chris Gerlt
Staff was too busy talking instead of cleaning off tables when people had been waiting 20 minutes after the people left the table'
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Prime Cut
James Espinosa
I ordered a pizza online not knowing the wait time was over an hour. So I politely asked for a refund which was "granted" except it actually wasn't my card was still charged and what followed was two weeks of excuses for the manager to not deal with it (once I was told she was too "busy" and another time she was on her break and doesn't like to be disturbed". I'm never going back there ever again
Atmosphere: 4
Food: 4
Service: 1
Lorna M.
My family and I were craving pizza, so we headed out to Minskys. While we were driving there, it started to snow. Minskys was understaffed due to the road conditions, yet they made us feel welcome and took good care of us. We kept warm and had a great lunch. Thanks so much Minskys!!!!
Ordered a Detroit pizza, recieved something bizarre. I assume the staff was pissed I ordered late. Whatever, I got a refund so I'm not out anything for the garbage they cooked up.
Atmosphere: 1
Food: 1
Service: 1
Aubrey Anderson
Delicious and delightful pizza! The types of pizza is really unique & much tastier than bigger chain companies. I really like Minsky's calzones as well. I'm so glad to live within the delivery area so I can enjoy the tastiness from the comfort of my home. Definitely check out Minsky's Pizza if you haven't.Also, check out their ❤️ shaped pizzas during Valentine's Day. They're adorable.Edit: Minsky's has one of the most gluten-free menus available. They have received accolades for their inclusivity for those with dietary restrictions.
Atmosphere: 5
Food: 5
Service: 5
elvis pedroza
My favorite place to get
Atmosphere: 5
Food: 5
Service: 5
Lori Sutera
Last two times I've ordered delivery I have gotten the wrong pizza. They don't seem to care. Both times I did get the correct order after calling back to complain. Not satisfied st all. Use to be very happy with them but not sure I'll use them again.
Food: 2
Service: 1
Morgan Drown
Went to go get some food because I was feeling down. Sat at the bar thinking if I should end my sobriety as I stuffed delicious breadsticks into my mouth without ever taking a breath. When I finally did I almost started to cry, thinking to myself is this it? I had just about ordered a beer when this man with a beard sitting at the end of the bar asked if I was ok. He was the kindest soul I could have ran into that day. Literally talked me down from a ledge. He then paid for my breadsticks and left. I don't know this man with a beard but I owe him my life.Minskeys Pizza: 8/10Man with the beard: 100/10
Food was so
Atmosphere: 5
Food: 5
Service: 5
I’m am very frustrated with the service I have experienced at Minskys when there is an issue with payment. On March 15th my husband and my daughter and I ate at Minskys on Barry Rd & N. Oak. Food was good, however Sat I look at my bank acct and realize we were over charged by $180.00! Our bill was 79.09, 99.09 with a 20.00 tip. I of course called right away and let them know the issue. It took them a min to find the receipt and see the error on their end. My self being in the accounting world wonders how their books were good when there was clearly a 200.00 tip that wasn’t looked at twice? Whatever mistakes happen, we are frequent customers and I was told the manager Lindsay would be in on Sunday and get a credit back to me in 48ish hrs, this seemed reasonable. I asked them to call if there were any issues and I could even come up with my card if that was easier. I got no call no update. Tuesday the 19th I call to see what’s up, there was an issue Sunday had to call help support so nothing was done till Monday when they were in, also seemed reasonable. I called again on Thursday, they were going to check it out and see what was going on and let me know. I got nothing, called a few more times Lindsay wasn’t in not sure what has happened saw email to help desk nobody knows what’s up. I called Monday the 25th, Lindsay is in hooray, she says she will contact help again and copy me on email, I’m so frustrated now 9 days in and tell her my time is worth a total refund and she say she can discount food on my next visit. I receive email with communication to help and the response is there was some confusion with the tip but it should be taken care of and would see it the following day. I did respond to email with my thoughts of improving their process for the consumer sake. So this morning I wake to to finally see a credit in my bank account for guess what….the wrong amount! They only credited the original amount of the ticket 79.09! Are you kidding me? The email to help even had the correct amount and they still screwed it up! I stand by they need to correct the process and not make the customer wait 10 days for resolution that is still wrong! I have called 8 times in 10 days and have only received 2 calls back with a follow up. I will call again today and hopefully have a resolution. This small issue could have really made a huge issue for someone tight on funds and this should never happen! How sad for you Minskys Pizza!!
Atmosphere: 4
Food: 5
Service: 1
Prompt & always friendly service.Chicken Parmesean Pasta & Magarita Pizza are outstanding.My goto spot in the Northland.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Margherita Pizza
Great Pizza good and friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Awesome Pizza
Ordered takeout. Very underwhelming pizza. Won't try it again.
Food: 1
Service: 2
Delicious food! Clean and wonderful service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Papa Minsky's
Great service, great food!!
Atmosphere: 5
Food: 5
Service: 5
Staff was too busy talking instead of cleaning off tables when people had been waiting 20 minutes after the people left the table'
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Prime Cut
I ordered a pizza online not knowing the wait time was over an hour. So I politely asked for a refund which was "granted" except it actually wasn't my card was still charged and what followed was two weeks of excuses for the manager to not deal with it (once I was told she was too "busy" and another time she was on her break and doesn't like to be disturbed". I'm never going back there ever again
Atmosphere: 4
Food: 4
Service: 1
My family and I were craving pizza, so we headed out to Minskys. While we were driving there, it started to snow. Minskys was understaffed due to the road conditions, yet they made us feel welcome and took good care of us. We kept warm and had a great lunch. Thanks so much Minskys!!!!
Restaurantji Recommends
Ordered a Detroit pizza, recieved something bizarre. I assume the staff was pissed I ordered late. Whatever, I got a refund so I'm not out anything for the garbage they cooked up.
Atmosphere: 1
Food: 1
Service: 1
Delicious and delightful pizza! The types of pizza is really unique & much tastier than bigger chain companies. I really like Minsky's calzones as well. I'm so glad to live within the delivery area so I can enjoy the tastiness from the comfort of my home. Definitely check out Minsky's Pizza if you haven't.Also, check out their ❤️ shaped pizzas during Valentine's Day. They're adorable.Edit: Minsky's has one of the most gluten-free menus available. They have received accolades for their inclusivity for those with dietary restrictions.
Atmosphere: 5
Food: 5
Service: 5
My favorite place to get
Atmosphere: 5
Food: 5
Service: 5
Last two times I've ordered delivery I have gotten the wrong pizza. They don't seem to care. Both times I did get the correct order after calling back to complain. Not satisfied st all. Use to be very happy with them but not sure I'll use them again.
Food: 2
Service: 1
Went to go get some food because I was feeling down. Sat at the bar thinking if I should end my sobriety as I stuffed delicious breadsticks into my mouth without ever taking a breath. When I finally did I almost started to cry, thinking to myself is this it? I had just about ordered a beer when this man with a beard sitting at the end of the bar asked if I was ok. He was the kindest soul I could have ran into that day. Literally talked me down from a ledge. He then paid for my breadsticks and left. I don't know this man with a beard but I owe him my life.Minskeys Pizza: 8/10Man with the beard: 100/10
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mozzarella Sticks, Awesome Pizza