I was walking around Zona Rosa before a doctor appointment yesterday, had a coupon for a 6.49 meal. Happily walked in here, place completely empty and when she finally came out of the back room, I felt like I was interrupting something.. she asked me what kind of sandwich three times after I told her the bread type with roast beef, then when I took out the coupon she said: we don't take that for roast beef, I looked at the details and there were some sandwiches It wasn't good for, but plain roast beef wasn't one. I said no just plain roast beef with some veggies, she snatched my coupon and stared at it for several seconds and said the coupon wasn't good for it. So it wasn't that they didn't take coupons, she was just making it up as she went for whatever reason. I took my coupon and left without saying a word and she was still saying something rude,,, ended up at 54th Street, The kids Smashburger with coleslaw, full size burger delicious! for 7 bucks! Would never go into this subway again.
Atmosphere: 1
Service: 1
Danny Carey
The only sandwich place I trust. They're amazing. Food is perfect! 20 stars in my rating.
Atmosphere: 5
Food: 5
Service: 5
J'Lynn Bee
Was craving a tuna sub and have not been to a Subway in about 2 years. Choosing this location was a mistake. I didn't get a tuna sub with Mayo, but instead I received a Mayo sub with light tuna. They did not add the extra pickle I requested or the cheese. When I called the lady I spoke to was rude and insisted she made the sub correctly even after i told her i took a pic and can show her what i got. Never again.
Atmosphere: 1
Food: 1
Service: 1
Melanie Walburn
Good food, not very busy every time I have been. Some locations take coupons and some don't. Usually, have to ask for more lettuce or Mayo. Other light handed or over the top depends on the server. If I want more I definitely ask . Overall it's great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Cut Combo Footlong Regular Sub, Pizza Sub Footlong Regular Sub
BeautyBae
We are all about supporting local establishments. However, we will not engage eating at this particular Subway! The rudeness, dishonesty and inconsistencies was beyond unfavorable. Asking for extra lettuce is an option on the register…it doesn’t matter to some customers if there’s an extra charge.The owner should be aware of the representatives that are at the forefront!! Honestly we work too hard for our money to be accepting of this type of behavior! We will be visiting a Jersey Mikes or Mr.Goodcents in the future regardless of how far we drive! If this type of employee environment continues it will only steer good customers away from bad employee behavior.
Atmosphere: 1
Food: 1
Service: 1
Brittni Spears
We have been in before and chose to give them the benefit of the doubt with the fruit flies because it was summer. But we went it today and it was ABSOLUTELY DISGUSTING. The counters were dirty (not just from the day and I worked at one a lig time ago so I can talk about it) the soda machine has mold down below, the boy who made the sandwiches had such bad dandruff it could have just fell in a sandwich. They had breast made and sitting out with those basket things sitting ON TOP of the bread that they would eventually serve to customers. The food containers were gross and used up and not replaced. The sink behind the counter guy was gross and obviously NOT cleaned for a long time. It is NOT being taken care of and it's absolutely obvious how gross and downhill it's gone. Save yourself the illness and go somewhere else. Also the kid behind the counter was RUDE and slow and there was another worker hiring in the back not helping.
Atmosphere: 1
Food: 1
Service: 1
Joshua Wickline
Always super stingy with the toppings, especially compared to all the other subway locations around here. refuse to remake sandwiches. Rude employees. Spent $30 between two people for extremely tiny sandwiches, not worth your time or money.
Atmosphere: 1
Food: 1
Service: 1
Eric Irving
Bro at the counter insisted i had to order a footlong and not a 6 inch. He cost me like 4
Atmosphere: 4
Food: 4
Service: 1
Jim B
We ate here on 7/2/2023 after viewing the Van Gogh exhibit. It was good but we decided to leave the spinach, lettuce, and cucumbers off of our sandwiches because they were dried up and looked a little brown and old. However, the service was good and everything looked clean.
Atmosphere: 5
Food: 4
Service: 5
Laci Barr
Great customer service here!! I came into to get a 12 pack of double chocolate cookies and they only had 6 the gentleman had no problem making me some fresh ones!! Thank you for your great customer service I will be back!
We come here often because of it's convenient location in Zona Rosa next to the playground. Today, we picked up cookies, and chocolate milk to take back to the park. Always friendly and efficient service.
Kumar Kumar
Wore gloves handling money and then made food!Rude staff! 3/12/2023
Renea Kamboj
Wore gloves handling money and then made food!Rude staff! 3/12/2023
Nick Foster
I don't mind communication challenges when there is a polite acknowledgement and some understanding but when you can't understand English and then get mad at our family for your error when you screw up the sandwish it is uncalled for. Food was ok at best but both servers were rude and unable (or unwilling) to communicate professionally or kindly. If it hadn't been for hungry kids I'd have left the food and walked out. Go somewhere else and save yourself the unpleasant experience. Plenty of other options in the area and Firehouse subs is great only a couple minutes away. Also, prices are higher than typical subway prices! Footlong meal, six inch meal, few cookies was over 30 and hygienic food handling standards are lacking for some staff.
Atmosphere: 1
Food: 3
Service: 1
Poe E.
It's subway. You can't really go wrong with it. It's a good place for a quick bite. It's fine
I was walking around Zona Rosa before a doctor appointment yesterday, had a coupon for a 6.49 meal. Happily walked in here, place completely empty and when she finally came out of the back room, I felt like I was interrupting something.. she asked me what kind of sandwich three times after I told her the bread type with roast beef, then when I took out the coupon she said: we don't take that for roast beef, I looked at the details and there were some sandwiches It wasn't good for, but plain roast beef wasn't one. I said no just plain roast beef with some veggies, she snatched my coupon and stared at it for several seconds and said the coupon wasn't good for it. So it wasn't that they didn't take coupons, she was just making it up as she went for whatever reason. I took my coupon and left without saying a word and she was still saying something rude,,, ended up at 54th Street, The kids Smashburger with coleslaw, full size burger delicious! for 7 bucks! Would never go into this subway again.
Atmosphere: 1
Service: 1
The only sandwich place I trust. They're amazing. Food is perfect! 20 stars in my rating.
Atmosphere: 5
Food: 5
Service: 5
Was craving a tuna sub and have not been to a Subway in about 2 years. Choosing this location was a mistake. I didn't get a tuna sub with Mayo, but instead I received a Mayo sub with light tuna. They did not add the extra pickle I requested or the cheese. When I called the lady I spoke to was rude and insisted she made the sub correctly even after i told her i took a pic and can show her what i got. Never again.
Atmosphere: 1
Food: 1
Service: 1
Good food, not very busy every time I have been. Some locations take coupons and some don't. Usually, have to ask for more lettuce or Mayo. Other light handed or over the top depends on the server. If I want more I definitely ask . Overall it's great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cold Cut Combo Footlong Regular Sub, Pizza Sub Footlong Regular Sub
We are all about supporting local establishments. However, we will not engage eating at this particular Subway! The rudeness, dishonesty and inconsistencies was beyond unfavorable. Asking for extra lettuce is an option on the register…it doesn’t matter to some customers if there’s an extra charge.The owner should be aware of the representatives that are at the forefront!! Honestly we work too hard for our money to be accepting of this type of behavior! We will be visiting a Jersey Mikes or Mr.Goodcents in the future regardless of how far we drive! If this type of employee environment continues it will only steer good customers away from bad employee behavior.
Atmosphere: 1
Food: 1
Service: 1
We have been in before and chose to give them the benefit of the doubt with the fruit flies because it was summer. But we went it today and it was ABSOLUTELY DISGUSTING. The counters were dirty (not just from the day and I worked at one a lig time ago so I can talk about it) the soda machine has mold down below, the boy who made the sandwiches had such bad dandruff it could have just fell in a sandwich. They had breast made and sitting out with those basket things sitting ON TOP of the bread that they would eventually serve to customers. The food containers were gross and used up and not replaced. The sink behind the counter guy was gross and obviously NOT cleaned for a long time. It is NOT being taken care of and it's absolutely obvious how gross and downhill it's gone. Save yourself the illness and go somewhere else. Also the kid behind the counter was RUDE and slow and there was another worker hiring in the back not helping.
Atmosphere: 1
Food: 1
Service: 1
Always super stingy with the toppings, especially compared to all the other subway locations around here. refuse to remake sandwiches. Rude employees. Spent $30 between two people for extremely tiny sandwiches, not worth your time or money.
Atmosphere: 1
Food: 1
Service: 1
Bro at the counter insisted i had to order a footlong and not a 6 inch. He cost me like 4
Atmosphere: 4
Food: 4
Service: 1
We ate here on 7/2/2023 after viewing the Van Gogh exhibit. It was good but we decided to leave the spinach, lettuce, and cucumbers off of our sandwiches because they were dried up and looked a little brown and old. However, the service was good and everything looked clean.
Atmosphere: 5
Food: 4
Service: 5
Great customer service here!! I came into to get a 12 pack of double chocolate cookies and they only had 6 the gentleman had no problem making me some fresh ones!! Thank you for your great customer service I will be back!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We come here often because of it's convenient location in Zona Rosa next to the playground. Today, we picked up cookies, and chocolate milk to take back to the park. Always friendly and efficient service.
Wore gloves handling money and then made food!Rude staff! 3/12/2023
Wore gloves handling money and then made food!Rude staff! 3/12/2023
I don't mind communication challenges when there is a polite acknowledgement and some understanding but when you can't understand English and then get mad at our family for your error when you screw up the sandwish it is uncalled for. Food was ok at best but both servers were rude and unable (or unwilling) to communicate professionally or kindly. If it hadn't been for hungry kids I'd have left the food and walked out. Go somewhere else and save yourself the unpleasant experience. Plenty of other options in the area and Firehouse subs is great only a couple minutes away. Also, prices are higher than typical subway prices! Footlong meal, six inch meal, few cookies was over 30 and hygienic food handling standards are lacking for some staff.
Atmosphere: 1
Food: 3
Service: 1
It's subway. You can't really go wrong with it. It's a good place for a quick bite. It's fine