I've driven half way across town TWINE! Bc their stupid AP said they had organic milk in stock! BOTH TIMES they DIDNT!!! GRRRR!!! The second time I ordered for curbside pickup. Since the had one kids than I ordered they CANCELLED ALL THE MILK FROM MY ORDER! After waiting 20 MINUTES for the rest of my order (like 3-4 little things) I gave up and left. Beyond frustrating!!
Carlo P.
Please give the manager Josh a raise!! He was so helpful. I left a corporate survey but he went above and beyond so I will too with my review. I needed a bike chain and had no clue what I was looking for being stranded 10+ from home. Josh didn't just help me buy a new chain but made sure the chain was on and I was safe to leave the store. After getting not so much the same attitude from everyone inside.. it would be nice to see corporate do something generous to the ones that work so hard. Thanks again
Jennifer F
I bought a cake for my dog that turned 2 years old. Megan was very friendly and did an amazing job making a custom cake for my dog!! Great prices too.
Jennifer Falbo
I bought a cake for my dog that turned 2 years old. Megan was very friendly and did an amazing job making a custom cake for my dog!! Great prices too.
Aaron G.
A eulogy for a once great retail company. I used to work at Walmart, a long time ago... in a far away place. When I worked there they had a process to call floor associates onto the registers to make sure customers didn't have to wait. Now they let customers check themselves out if they want to save time. When I worked there we were expected to ask any customers within 10 feet if we could help them find anything. Now you can't find anyone and on the rare occasion you do they misinform you that the store doesn't have what you want or they tell you they work in a different department and they don't know. I have been there twice this year, and I spent more time at the register than I did shopping. Tonight there were two people on the register and six Walmart associates milling around the front of the store not checking out customers. One CSM stopped by in the next register to pull money... not to help get customers out the door. While waiting in line tonight I mentioned many of these thoughts to those behind me while we waited. The gentleman behind me said, "You only go to Walmart when you have no other options." My father asked me what I was doing on the phone just now, and when I mentioned my plans to write a review of my poor experience he said, "They don't care." Don't bother to call them to let them know about this review... no one will answer the phone. This company is headed down the same path as K-Mart. Bankruptcy.
Dolores R.
I frequently order groceries online to pick up at 133rd and State Line Rd. For whatever reason there have been problems recently. Yesterday I placed an order. At the designated time, I received notice my order was ready. When I got to the store, I notified I was there, then the status changed to "delayed". I went back home and again received notice my order was ready, so I went back. An associate came out and asked my name and said they would be right out. I waited 30 minutes and no one came. I went back home for a second time. Again, I received notice my order was ready (the pick up time was 6-7 and it was 10:00 pm). This time there were several cars and had been waiting. Some of us got out of our cars and knocked on the door. 2 associates came out. One said "I wiill get her order, and you get his". After another 30 minute wait I tried calling 3 times and it rang many, many times and no one ever answered. I left and cancelled my order. Even though the store is 6 minutes from my home. I will never shop there again.
Brittany M.
We used the online order pickup for the first time and I was very pleased with the process and how well they did, including bagging my food correctly. Yes they usually only have 2 lines open at this store but keep in mind that all restaurants and stores are VERY short staffed and it's not THEIR fault. Everyone we have encountered at this store is very nice and respectable.
Canillya K.
I have ordered from this store three times and they said that the item was ready for pick up and they said they did not have the item I had an sales associate to look for my order and we went and looked on the shelf and I talked with the Associate that is over that department and she would not even try and substitute the item(s). And they take 5 business days to put my money back into my account when they had no problem with taking it out.
Sheila G.
In line so far 20 min to return something very very few employees working none will come to return desk think im done w this location !!
Meghan Z.
This is the absolute worst Walmart we have ever been unfortunate to visit! They never have a single register open. The self check out line can take 30 mins to get through. All the 'people' from Grandview go there so that's a mess. They also hire the laziest people. Nykita is the rudest human being and works at customer service! She refuses to help white people and will tell you to your face. The most racist Walmart. Trash. They also have set your roaming around the parking lot because it is that unsafe. Stay away from this ghetto place!!! Btw Nick the manage is very 'hands off'.
Unfortunately, I'll join the chorus of unpleasant experiences shared by fellow reviewers. This store is very conveniently located and had all the toiletries we needed at great prices. However, the grocery section was a different story. Not sure if we just came in a restocking day, but many of the shelves were barren (check out the pics)... Fortunately the Super Target up the street carried all the items we needed with great customer service and good pricing as well.
Caitlin S.
This Walmart sucks they are always out of everything and there is never anyone at the deli / bakery and the customer service employee refused to page anyone over there for me
Sherika F.
I've never dealt with Walmart employees that didn't want to help the customer. Electronics was pretty backed up at the register and one of the employees refused to help his co-worker.
Amy V.
The customer service cashier went to lunch at 1230 leaving the customer service closed for an hour.
Sandy L.
I placed a phone call to this Walmart to speak to customer service looking for a lost credit card. I let it ring the first time for 22.34 minutes with no answer. I then handed the phone to my husband and he continued to hold while I called on another line. I ask the operator to page a manager for me and she was not happy but I heard her page a manager on line 3 and then she put me on hold - never got an answer from Michelle after another 10.23 minutes. Finally called one more time and a different operator answered and I told her why I was calling (which I had done before with the other operator) and she was so nice and said she would go to the office and check for the cc - her name was Betsy Graham. They did not have it.
I've driven half way across town TWINE! Bc their stupid AP said they had organic milk in stock! BOTH TIMES they DIDNT!!! GRRRR!!! The second time I ordered for curbside pickup. Since the had one kids than I ordered they CANCELLED ALL THE MILK FROM MY ORDER! After waiting 20 MINUTES for the rest of my order (like 3-4 little things) I gave up and left. Beyond frustrating!!
Please give the manager Josh a raise!! He was so helpful. I left a corporate survey but he went above and beyond so I will too with my review. I needed a bike chain and had no clue what I was looking for being stranded 10+ from home. Josh didn't just help me buy a new chain but made sure the chain was on and I was safe to leave the store. After getting not so much the same attitude from everyone inside.. it would be nice to see corporate do something generous to the ones that work so hard. Thanks again
I bought a cake for my dog that turned 2 years old. Megan was very friendly and did an amazing job making a custom cake for my dog!! Great prices too.
I bought a cake for my dog that turned 2 years old. Megan was very friendly and did an amazing job making a custom cake for my dog!! Great prices too.
A eulogy for a once great retail company. I used to work at Walmart, a long time ago... in a far away place. When I worked there they had a process to call floor associates onto the registers to make sure customers didn't have to wait. Now they let customers check themselves out if they want to save time. When I worked there we were expected to ask any customers within 10 feet if we could help them find anything. Now you can't find anyone and on the rare occasion you do they misinform you that the store doesn't have what you want or they tell you they work in a different department and they don't know. I have been there twice this year, and I spent more time at the register than I did shopping. Tonight there were two people on the register and six Walmart associates milling around the front of the store not checking out customers. One CSM stopped by in the next register to pull money... not to help get customers out the door. While waiting in line tonight I mentioned many of these thoughts to those behind me while we waited. The gentleman behind me said, "You only go to Walmart when you have no other options." My father asked me what I was doing on the phone just now, and when I mentioned my plans to write a review of my poor experience he said, "They don't care." Don't bother to call them to let them know about this review... no one will answer the phone. This company is headed down the same path as K-Mart. Bankruptcy.
I frequently order groceries online to pick up at 133rd and State Line Rd. For whatever reason there have been problems recently. Yesterday I placed an order. At the designated time, I received notice my order was ready. When I got to the store, I notified I was there, then the status changed to "delayed". I went back home and again received notice my order was ready, so I went back. An associate came out and asked my name and said they would be right out. I waited 30 minutes and no one came. I went back home for a second time. Again, I received notice my order was ready (the pick up time was 6-7 and it was 10:00 pm). This time there were several cars and had been waiting. Some of us got out of our cars and knocked on the door. 2 associates came out. One said "I wiill get her order, and you get his". After another 30 minute wait I tried calling 3 times and it rang many, many times and no one ever answered. I left and cancelled my order. Even though the store is 6 minutes from my home. I will never shop there again.
We used the online order pickup for the first time and I was very pleased with the process and how well they did, including bagging my food correctly. Yes they usually only have 2 lines open at this store but keep in mind that all restaurants and stores are VERY short staffed and it's not THEIR fault. Everyone we have encountered at this store is very nice and respectable.
I have ordered from this store three times and they said that the item was ready for pick up and they said they did not have the item I had an sales associate to look for my order and we went and looked on the shelf and I talked with the Associate that is over that department and she would not even try and substitute the item(s). And they take 5 business days to put my money back into my account when they had no problem with taking it out.
In line so far 20 min to return something very very few employees working none will come to return desk think im done w this location !!
This is the absolute worst Walmart we have ever been unfortunate to visit! They never have a single register open. The self check out line can take 30 mins to get through. All the 'people' from Grandview go there so that's a mess. They also hire the laziest people. Nykita is the rudest human being and works at customer service! She refuses to help white people and will tell you to your face. The most racist Walmart. Trash. They also have set your roaming around the parking lot because it is that unsafe. Stay away from this ghetto place!!! Btw Nick the manage is very 'hands off'.
Restaurantji Recommends
Unfortunately, I'll join the chorus of unpleasant experiences shared by fellow reviewers. This store is very conveniently located and had all the toiletries we needed at great prices. However, the grocery section was a different story. Not sure if we just came in a restocking day, but many of the shelves were barren (check out the pics)... Fortunately the Super Target up the street carried all the items we needed with great customer service and good pricing as well.
This Walmart sucks they are always out of everything and there is never anyone at the deli / bakery and the customer service employee refused to page anyone over there for me
I've never dealt with Walmart employees that didn't want to help the customer. Electronics was pretty backed up at the register and one of the employees refused to help his co-worker.
The customer service cashier went to lunch at 1230 leaving the customer service closed for an hour.
I placed a phone call to this Walmart to speak to customer service looking for a lost credit card. I let it ring the first time for 22.34 minutes with no answer. I then handed the phone to my husband and he continued to hold while I called on another line. I ask the operator to page a manager for me and she was not happy but I heard her page a manager on line 3 and then she put me on hold - never got an answer from Michelle after another 10.23 minutes. Finally called one more time and a different operator answered and I told her why I was calling (which I had done before with the other operator) and she was so nice and said she would go to the office and check for the cc - her name was Betsy Graham. They did not have it.