Will NEVER be ordering from this location again. They get an entire order wrong, then hang up when whoever this person is tries to "connect" you. Totally horrible experience.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Veggie Pizza, One Topping Pizza
Nia L.
Cecil Whitaker's is a family favorite. We love the thin crust, the variety of toppings, the cheese...The online ordering is easy and we've never been disappointed.
Kristin G
Pizza showed up with the wrong toppings so I called the phone number listed to reorder and I get directed to a call center that is only able to take orders but can’t provide any customer service. They then transferred me “directly to a store associate” where the line disconnected. This happened 4 times and when I asked if anyone else could help me, they told me I’d just have to go to the store and wait for a new pizza to be made. When we got there, the manager told us it wasn’t his fault and to take it up with DoorDash. Last time I checked, Doordash didn’t make the pizzas. What was the point of delivery if I had to go to the store anyway and then get treated like I’m an inconvenience. Zero customer service…
Atmosphere: 1
Food: 1
Service: 1
Joshua Bollam
Horrible horrible customer service. They outsource to Doordash for delivery. Refused to take responsibility for missing items and would not help find a solution. Manager yelled at me on phone and would not give me franchise owners information to speak to about the issue and his manager's attitude.
Atmosphere: 1
Food: 2
Service: 1
Matt T.
Ordered a deluxe, only to receive a sausage and green pepper pizza. I've had better frozen pizzas hands down! Trash
Thomas Hardwick
Freaking love Cecil Whittaker's. Used to live in the area so now when I come back to visit I can't go a trip with this awesome pizza. The boneless wings are good too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Toasted Ravioli,
Leah Lodato
Omg... I placed an order for delivery online. It came but we were missing a small pizza.called the number... holy moly. What a pain! Talked to two different people both from another country. I was so upset. It took forever got hung up on and then. Finally talked to a woman for over 10 mins and got my money back.Now my food is cold. Garbage!
Atmosphere: 1
Food: 1
Service: 1
Rick Fry
Place has gone down hill since new ownership. Food is mediocre.
Service: 5
Gary Hibbits
Ordered Canadian bacon and then put chicken on it. Also ordered a chef salad with Italian dressing, we received the house with ranch. They got the pepperoni right. Tried calling to resolve and kept getting disconnected when they tried to transfer me.
mitch prestler
Probably one of the worst pizzas I have ever had, and for $40 I should have gotten a frozen pizza from the grocery store.
Had to talk to 3 different ppl for an existing order to add marinara and ranch. Cecil’s Somehow was unable to accomplish that amazing feat of customer service. Bacon, cheese, and crust were not good. Cheese bread was tough and tasted microwaved. Thanks for a frustrating experience!
victoria m
I haven’t had Cecil Whittaker’s in months. I wanted to order it for dinner so I did. I ordered online for my order. Also generously gave them a 20% tip. (Because their food is always amazing and they never disappointed me). Drove up to the place and no one was in the store at all. A man was talking on the side to another random person, saw I was standing there, walked up to me and said “you picking up an order?” I said “yeah.” And he said “name?” I told him my name, he went inside, picked up my order, walked back out and handed it to me in silence while walking back over to talk to that same person. Literally didn’t stop or anything just put it into my arms. Didn’t say “have a good day” or anything like I’m inconveniencing him to do his job. Like just rude af. Also the chicken strips in my order were soggy and not cooked properly. Also, gave me tiny chicken pieces instead of full on strips. I have never had Cecil Whittaker’s chicken strips look like that. It’s like ever since they combined the store with Chuck’s hot chicken their food has gone down hill. Such a shame. I will no longer be spending my money at this location anymore. Just disappointing and a really bad experience.
Atmosphere: 1
Food: 1
Service: 1
C Phillips
Did not order anything from here just based off the appearance of the employees. They were outside smoking weed when I arrived and didn't look clean enough to be preparing anyone's food.
Service: 1
Kathy M
HATE calling and getting a call room. And they don't speak very good english. Messed up our order last time.Cmon Cecils. Answer your own phone. Take orders yourself!
Atmosphere: 1
Service: 1
Recommended dishes: French Fries, One Topping Pizza
Larry Decker
This is our go to pizza place. If you order online and want a half and half pizza, there is a separate half and half menu to choose that is separate from the pizza menu.
Will NEVER be ordering from this location again. They get an entire order wrong, then hang up when whoever this person is tries to "connect" you. Totally horrible experience.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Veggie Pizza, One Topping Pizza
Cecil Whitaker's is a family favorite. We love the thin crust, the variety of toppings, the cheese...The online ordering is easy and we've never been disappointed.
Pizza showed up with the wrong toppings so I called the phone number listed to reorder and I get directed to a call center that is only able to take orders but can’t provide any customer service. They then transferred me “directly to a store associate” where the line disconnected. This happened 4 times and when I asked if anyone else could help me, they told me I’d just have to go to the store and wait for a new pizza to be made. When we got there, the manager told us it wasn’t his fault and to take it up with DoorDash. Last time I checked, Doordash didn’t make the pizzas. What was the point of delivery if I had to go to the store anyway and then get treated like I’m an inconvenience. Zero customer service…
Atmosphere: 1
Food: 1
Service: 1
Horrible horrible customer service. They outsource to Doordash for delivery. Refused to take responsibility for missing items and would not help find a solution. Manager yelled at me on phone and would not give me franchise owners information to speak to about the issue and his manager's attitude.
Atmosphere: 1
Food: 2
Service: 1
Ordered a deluxe, only to receive a sausage and green pepper pizza. I've had better frozen pizzas hands down! Trash
Freaking love Cecil Whittaker's. Used to live in the area so now when I come back to visit I can't go a trip with this awesome pizza. The boneless wings are good too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Toasted Ravioli,
Omg... I placed an order for delivery online. It came but we were missing a small pizza.called the number... holy moly. What a pain! Talked to two different people both from another country. I was so upset. It took forever got hung up on and then. Finally talked to a woman for over 10 mins and got my money back.Now my food is cold. Garbage!
Atmosphere: 1
Food: 1
Service: 1
Place has gone down hill since new ownership. Food is mediocre.
Service: 5
Ordered Canadian bacon and then put chicken on it. Also ordered a chef salad with Italian dressing, we received the house with ranch. They got the pepperoni right. Tried calling to resolve and kept getting disconnected when they tried to transfer me.
Probably one of the worst pizzas I have ever had, and for $40 I should have gotten a frozen pizza from the grocery store.
Food: 1
Service: 3
Restaurantji Recommends
Had to talk to 3 different ppl for an existing order to add marinara and ranch. Cecil’s Somehow was unable to accomplish that amazing feat of customer service. Bacon, cheese, and crust were not good. Cheese bread was tough and tasted microwaved. Thanks for a frustrating experience!
I haven’t had Cecil Whittaker’s in months. I wanted to order it for dinner so I did. I ordered online for my order. Also generously gave them a 20% tip. (Because their food is always amazing and they never disappointed me). Drove up to the place and no one was in the store at all. A man was talking on the side to another random person, saw I was standing there, walked up to me and said “you picking up an order?” I said “yeah.” And he said “name?” I told him my name, he went inside, picked up my order, walked back out and handed it to me in silence while walking back over to talk to that same person. Literally didn’t stop or anything just put it into my arms. Didn’t say “have a good day” or anything like I’m inconveniencing him to do his job. Like just rude af. Also the chicken strips in my order were soggy and not cooked properly. Also, gave me tiny chicken pieces instead of full on strips. I have never had Cecil Whittaker’s chicken strips look like that. It’s like ever since they combined the store with Chuck’s hot chicken their food has gone down hill. Such a shame. I will no longer be spending my money at this location anymore. Just disappointing and a really bad experience.
Atmosphere: 1
Food: 1
Service: 1
Did not order anything from here just based off the appearance of the employees. They were outside smoking weed when I arrived and didn't look clean enough to be preparing anyone's food.
Service: 1
HATE calling and getting a call room. And they don't speak very good english. Messed up our order last time.Cmon Cecils. Answer your own phone. Take orders yourself!
Atmosphere: 1
Service: 1
Recommended dishes: French Fries, One Topping Pizza
This is our go to pizza place. If you order online and want a half and half pizza, there is a separate half and half menu to choose that is separate from the pizza menu.