Horrible experience. Long haired middle-aged woman behind the counter was extremely rude. Yelled my name through my food on the counter and walked away. I bought soup and she gave no utensils for the baguette that comes with it. I have probably eaten at this location 500 plus times and with this experience they have lost a customer at this location. I run a local car dealership and have purchased bagels and lunches for our company for over a decade. Get rid of your bad employees. This was an absolute despicable experience.
Atmosphere: 1
Food: 1
Service: 1
Summer Rain
They fired Bryce, a worker, for a mistake the manager made. Instead of yelling at your employees about time management, maybe make a consistent schedule for them to follow not 8 hours this day, then 2 or 4 hours the next and the times being between 4am to noon.
Atmosphere: 1
Food: 1
Service: 1
Robin Allen
I went here a month ago and got a to go order on my way to work. It wasn't my order. I just went again on way to work and my order was wrong Again! I called and she said I could come back and exchange it. I was at work already both times. How about just getting the order right!?!?!
Food: 3
Service: 1
Anthony Gambino
Never disappointed when stopping
Atmosphere: 5
Food: 5
Service: 5
Lori B.
Very slow service and small portions compared to other Paneras. I waited about 30 minutes for food.
Chelsey Lamoreaux
Arrived at 8pm on Saturday 1/27 as my hubs just had emergency dental surgery and needed something soft, like soup. Upon sitting on the bench while our order was being made, a young female employee started yelling through the store how she was tired of working and they were closed, yet closing was an hour away. We overheard them yelling about no bacon left to make orders. Got home, I paid $14 for two pieces of bread with a slice of cheese and slice of avocado, even though I ordered their new bacon sandwich. This establishment has really gone down hill, the last 3 orders have been wrong, floors and ceilings are gross and customer service is non existent. Don't waste your money here.
Atmosphere: 1
Food: 1
Service: 1
Haley H.
Everytime I come to this location I have terrible customer service. I typically make my order with the same employee as well. Mary Ellen specifically makes my experience a bad one. I order Baja Mac n Cheese. This used to be on the menu for a short time, but you can still make it by adding items to the Mac n Cheese. Each time I am at the Zumbehl location, Mary Ellen makes disgusted faces as I place my order. Each time she asks me "Have you ordered this before?" And I tell her yes. Once I told her it used to be on the menu and she proceeded with "Well I've worked here 20 years and never heard of it" This happens EVERY TIME. My most recent experience was 2/1/24 and Mary Ellen took my order. We had the same conversation about my meal, but I also ordered a charged lemonade. I am aware of the high amounts of caffeine in the drink and I understand why its behind the counter now. For whatever reason, Mary Ellen decided to ask me if I was going to sip it and drink it slowly. I usually might take this as her being cautious, but due to my previous encounters, it felt very condescending. I am tired of being judged while ordering my meal and I will not be going back to this location any time soon.
Cathy Kirt
I am a member of the sip club. Most mornings I go in here to fill my coffee cup and almost every morning at 7:30 the hazelnut coffee is empty. I really don't like the other varieties. My question is: Why do they wait for a customer to tell them the coffee is out at this time of the morning? I want to get in and out ASAP, not wait for them to replace it and flag down an employee running around! They should be checking it. It is a coffee house, after all.
Atmosphere: 2
Food: 4
Service: 1
Anna Blaskow
I was extremely disappointed with my experience ordering 2 bagel packs for Christmas this year. I ordered on 12/16 for pick up on 12/21 at 11:30am. No problems ordering online. However, a half hour before my scheduled pick-up time on 12/21, I was called by the store to say my order had fallen through the cracks somehow and would not be ready on time. I had given myself a few days before the holiday to avoid going in on their no doubt busiest days, so I wasn't concerned at that point. Mistakes happen and I recognize the holidays are hectic. They promised my bagels would be put in the next bakery order and would be ready by 2pm at the latest on 12/21. We were already going to the store for lunch that day anyway (as we had planned to grab the bagels on the way out), but they told me they could only promise the bagels would be ready BY 2pm, and couldn't be sure if they would be ready before then. I asked if I could pick them up on 12/21 OR 12/22, as I did not want to make an extra trip to the store on 12/21 after our lunch if the bagels were not ready by the time we finished eating. I was assured over the phone that I could pick them up either day.We went to the store for lunch, and I received no further contact about my bagel order. We went home after since it was about 12:30pm by the time we finished eating, and I assumed they would tell me if the order was ready early.The next day 12/22, we went to pick up the bagels. I was immediately connected with a manager who was extremely dismissive, and told me that the bagels had in fact been ready before 2pm yesterday, apparently at 11:45am, and since we "never came in for them", the bagels were gone (I know they get donated but that does not help me here). He explained that they would "NEVER keep bagels for two days if the customer did not pick up the order", even though I had clarified on the phone that I could pick them up either 12/21 or 12/22. It had not been two days, it had barely been 24 hours for anyone keeping count, and I had gotten confirmation from the associate on the phone that I could pick them up either day. We had been in the store at the time the bagels were ready, essentially at the original pick-up time, and no one called me to let us know. Or at the very least, we could have been called near the end of the day before closing to verify if we were coming for our order since this whole situation happened due to their mistake. I should not have had to double check on my order status when the mistake was theirs, and yet the manager acted as if it was our fault the bagels were gone because we simply "never came" for them. We did come on 12/21 if you'll recall, but were told they would not be ready on time so we did not double check before leaving. That is my only regret but again the onus was on them to notify us the order was ready earlier than they had said. I realize the associate who told us we could pick it up either day on the phone probably made an honest mistake in telling us that, but a mistake is a mistake, and they should have made every effort to replace our order. The manager made almost no effort to resolve the situation, offhandedly offering us our money back when I told him that his barely-there apology did not replace the bagels I had ordered.The bare minimum would be for our money to be returned, considering they had dropped the ball multiple times now. And it concerns me that they apparently weren't going to return my money until I came into the store that day, again attributing the problem to me not picking up bagels no one told me were ready, instead of acknowledging that the error was all on their part for: #1 missing my order in the first place, which created this whole mess, #2 giving me wrong information over the phone about how long I had to pick up the bagels, and #3 not communicating when the bagels were ready before the time they said they would be.Never ordering a bulk order from this location again after this lazy excuse of customer service.
Cup of noodles had 4 noodles and 1 PC of chicken. wow thanks for the big bill for nothingWon't be coming
Atmosphere: 1
Food: 5
Service: 1
Amanda Kelley
I go to several Panera’s and have never been disappointed. I am not a member of the sip club, I don’t drink enough coffee or drinks to utilize that benefit. I know the staff at this location and everyone is friendly and efficient. Love the soups salads, and specialty coffee drinks.Vegetarian options: All base salads are vegetarian, you add chicken to them.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: French Baguette, Bistro French Onion Soup, Soup and Sandwich, Greek Salad, Chips, Panera Cookie Varieties, Sourdough Bread Bowl, Apple, Panera Caesar Salad, Turkey Chili
Adam Baer
Took a long time to place my order, but food came up quickly.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Soup and Sandwich
Mark Clarkson
The food is exceptional and they have an employee at the one in Mirkwood mo sho was always so nice to me I think her name was Debra or Barbara she always worked the evening shift I loved going
Atmosphere: 4
Food: 4
Service: 4
Rita G.
Great food & service. Unfortunately, there is a large machine in the work area that is super loud and runs several minutes every so often. It really disturbs the ambiance of the area.
Horrible experience. Long haired middle-aged woman behind the counter was extremely rude. Yelled my name through my food on the counter and walked away. I bought soup and she gave no utensils for the baguette that comes with it. I have probably eaten at this location 500 plus times and with this experience they have lost a customer at this location. I run a local car dealership and have purchased bagels and lunches for our company for over a decade. Get rid of your bad employees. This was an absolute despicable experience.
Atmosphere: 1
Food: 1
Service: 1
They fired Bryce, a worker, for a mistake the manager made. Instead of yelling at your employees about time management, maybe make a consistent schedule for them to follow not 8 hours this day, then 2 or 4 hours the next and the times being between 4am to noon.
Atmosphere: 1
Food: 1
Service: 1
I went here a month ago and got a to go order on my way to work. It wasn't my order. I just went again on way to work and my order was wrong Again! I called and she said I could come back and exchange it. I was at work already both times. How about just getting the order right!?!?!
Food: 3
Service: 1
Never disappointed when stopping
Atmosphere: 5
Food: 5
Service: 5
Very slow service and small portions compared to other Paneras. I waited about 30 minutes for food.
Arrived at 8pm on Saturday 1/27 as my hubs just had emergency dental surgery and needed something soft, like soup. Upon sitting on the bench while our order was being made, a young female employee started yelling through the store how she was tired of working and they were closed, yet closing was an hour away. We overheard them yelling about no bacon left to make orders. Got home, I paid $14 for two pieces of bread with a slice of cheese and slice of avocado, even though I ordered their new bacon sandwich. This establishment has really gone down hill, the last 3 orders have been wrong, floors and ceilings are gross and customer service is non existent. Don't waste your money here.
Atmosphere: 1
Food: 1
Service: 1
Everytime I come to this location I have terrible customer service. I typically make my order with the same employee as well. Mary Ellen specifically makes my experience a bad one. I order Baja Mac n Cheese. This used to be on the menu for a short time, but you can still make it by adding items to the Mac n Cheese. Each time I am at the Zumbehl location, Mary Ellen makes disgusted faces as I place my order. Each time she asks me "Have you ordered this before?" And I tell her yes. Once I told her it used to be on the menu and she proceeded with "Well I've worked here 20 years and never heard of it" This happens EVERY TIME. My most recent experience was 2/1/24 and Mary Ellen took my order. We had the same conversation about my meal, but I also ordered a charged lemonade. I am aware of the high amounts of caffeine in the drink and I understand why its behind the counter now. For whatever reason, Mary Ellen decided to ask me if I was going to sip it and drink it slowly. I usually might take this as her being cautious, but due to my previous encounters, it felt very condescending. I am tired of being judged while ordering my meal and I will not be going back to this location any time soon.
I am a member of the sip club. Most mornings I go in here to fill my coffee cup and almost every morning at 7:30 the hazelnut coffee is empty. I really don't like the other varieties. My question is: Why do they wait for a customer to tell them the coffee is out at this time of the morning? I want to get in and out ASAP, not wait for them to replace it and flag down an employee running around! They should be checking it. It is a coffee house, after all.
Atmosphere: 2
Food: 4
Service: 1
I was extremely disappointed with my experience ordering 2 bagel packs for Christmas this year. I ordered on 12/16 for pick up on 12/21 at 11:30am. No problems ordering online. However, a half hour before my scheduled pick-up time on 12/21, I was called by the store to say my order had fallen through the cracks somehow and would not be ready on time. I had given myself a few days before the holiday to avoid going in on their no doubt busiest days, so I wasn't concerned at that point. Mistakes happen and I recognize the holidays are hectic. They promised my bagels would be put in the next bakery order and would be ready by 2pm at the latest on 12/21. We were already going to the store for lunch that day anyway (as we had planned to grab the bagels on the way out), but they told me they could only promise the bagels would be ready BY 2pm, and couldn't be sure if they would be ready before then. I asked if I could pick them up on 12/21 OR 12/22, as I did not want to make an extra trip to the store on 12/21 after our lunch if the bagels were not ready by the time we finished eating. I was assured over the phone that I could pick them up either day.We went to the store for lunch, and I received no further contact about my bagel order. We went home after since it was about 12:30pm by the time we finished eating, and I assumed they would tell me if the order was ready early.The next day 12/22, we went to pick up the bagels. I was immediately connected with a manager who was extremely dismissive, and told me that the bagels had in fact been ready before 2pm yesterday, apparently at 11:45am, and since we "never came in for them", the bagels were gone (I know they get donated but that does not help me here). He explained that they would "NEVER keep bagels for two days if the customer did not pick up the order", even though I had clarified on the phone that I could pick them up either 12/21 or 12/22. It had not been two days, it had barely been 24 hours for anyone keeping count, and I had gotten confirmation from the associate on the phone that I could pick them up either day. We had been in the store at the time the bagels were ready, essentially at the original pick-up time, and no one called me to let us know. Or at the very least, we could have been called near the end of the day before closing to verify if we were coming for our order since this whole situation happened due to their mistake. I should not have had to double check on my order status when the mistake was theirs, and yet the manager acted as if it was our fault the bagels were gone because we simply "never came" for them. We did come on 12/21 if you'll recall, but were told they would not be ready on time so we did not double check before leaving. That is my only regret but again the onus was on them to notify us the order was ready earlier than they had said. I realize the associate who told us we could pick it up either day on the phone probably made an honest mistake in telling us that, but a mistake is a mistake, and they should have made every effort to replace our order. The manager made almost no effort to resolve the situation, offhandedly offering us our money back when I told him that his barely-there apology did not replace the bagels I had ordered.The bare minimum would be for our money to be returned, considering they had dropped the ball multiple times now. And it concerns me that they apparently weren't going to return my money until I came into the store that day, again attributing the problem to me not picking up bagels no one told me were ready, instead of acknowledging that the error was all on their part for: #1 missing my order in the first place, which created this whole mess, #2 giving me wrong information over the phone about how long I had to pick up the bagels, and #3 not communicating when the bagels were ready before the time they said they would be.Never ordering a bulk order from this location again after this lazy excuse of customer service.
Service: 1
MaryEllen is excellent.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Cup of noodles had 4 noodles and 1 PC of chicken. wow thanks for the big bill for nothingWon't be coming
Atmosphere: 1
Food: 5
Service: 1
I go to several Panera’s and have never been disappointed. I am not a member of the sip club, I don’t drink enough coffee or drinks to utilize that benefit. I know the staff at this location and everyone is friendly and efficient. Love the soups salads, and specialty coffee drinks.Vegetarian options: All base salads are vegetarian, you add chicken to them.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: French Baguette, Bistro French Onion Soup, Soup and Sandwich, Greek Salad, Chips, Panera Cookie Varieties, Sourdough Bread Bowl, Apple, Panera Caesar Salad, Turkey Chili
Took a long time to place my order, but food came up quickly.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Soup and Sandwich
The food is exceptional and they have an employee at the one in Mirkwood mo sho was always so nice to me I think her name was Debra or Barbara she always worked the evening shift I loved going
Atmosphere: 4
Food: 4
Service: 4
Great food & service. Unfortunately, there is a large machine in the work area that is super loud and runs several minutes every so often. It really disturbs the ambiance of the area.