We went to Battlefield Mall in Springfield, Mo. last Sunday. To our dismay, the cashier is rude and don't know what customer service is. While other staff were nice and friendly. Will never come back because of that lady.
Michael Marrocco
I am a huge fan of Charley's and crave it regularly. I crave it enough that I am willing to pay for it to be delivered. This is where I am often left with regret. My last 5 deliveries ordered through the app have arrived with most of my sandwich modifications almost completely ignored. Its become an expectstio that I wont get what I ordered ar thia point. Simple things like add mayo, lettuce and Banana peppers, or to leave onions out of the chicken teriyaki. It's almost as if the workers see delivery orders as out of sight and out of mind, making it easy to make the quickest sandwich possible and not bother reading the modifications. I'm annoyed with this location to say the least and find that they do a great job when I dine in. I just hope management could intervene in some way, perhaps have the person who hands it to the doordash driver actually take a look at the sandwich and provide a little quality control, bc its lacking.
Food: 4
Service: 2
Recommended dishes: Chicken Teriyaki, Large Original Fries
michael orndorff
The Philly Cheese steak was delicious.The fries were hot and pretty good.I was happy to see that they served Coke Zero.My only complaint is their community salt shaker could be
Atmosphere: 4
Food: 5
Service: 5
Mark Y
Good and fresh philly cheesesteak. The fries are so good and hot. Come by if you happen to be in town at the mall. Worth the travel for me.
Laxmi Reddy
The food is good and the employee working over there (pavan) did a great job.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: California Chicken
Adan Payan
The best was great, and the service was the best I ever had. They the time to make sure I knew about their rewards program and took advantage of a cupon they had. Definitely give it a go and come here for lunch!
Atmosphere: 5
Food: 5
Service: 5
Mark Reyes
Very friendly customer service, Good food
Jennifer Albers
Quick, friendly service, and delicious. Perfect sandwich to enjoy while at the mall.Kid-friendliness: Great kid’s special.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak
Blaine Castillo
Went to Charley’s today for lunch, and was greeted by a friendly team! They were quick with taking my order and preparing my food. Katelyn was very kind with her customer service, and making sure to get my food to me warm. She was very nice and her service will have me back again for another lunch!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese
Zane S.
Always a fan of Charley's, Katelyn was a very friendly worker and in good spirits. Definitely come on down at the mall!
A doordash and on came into the mall to pick up a customers order and I'm very thirsty and they offered me and drinks and I am very appreciative of that the food is great and the service is awesome
Food: 5
Service: 5
Emma Conners
Katelyn was super sweet and a great cashier! Hi katelyn if you see this my gamertag is BuildingMage881
We went to Battlefield Mall in Springfield, Mo. last Sunday. To our dismay, the cashier is rude and don't know what customer service is. While other staff were nice and friendly. Will never come back because of that lady.
I am a huge fan of Charley's and crave it regularly. I crave it enough that I am willing to pay for it to be delivered. This is where I am often left with regret. My last 5 deliveries ordered through the app have arrived with most of my sandwich modifications almost completely ignored. Its become an expectstio that I wont get what I ordered ar thia point. Simple things like add mayo, lettuce and Banana peppers, or to leave onions out of the chicken teriyaki. It's almost as if the workers see delivery orders as out of sight and out of mind, making it easy to make the quickest sandwich possible and not bother reading the modifications. I'm annoyed with this location to say the least and find that they do a great job when I dine in. I just hope management could intervene in some way, perhaps have the person who hands it to the doordash driver actually take a look at the sandwich and provide a little quality control, bc its lacking.
Food: 4
Service: 2
Recommended dishes: Chicken Teriyaki, Large Original Fries
The Philly Cheese steak was delicious.The fries were hot and pretty good.I was happy to see that they served Coke Zero.My only complaint is their community salt shaker could be
Atmosphere: 4
Food: 5
Service: 5
Good and fresh philly cheesesteak. The fries are so good and hot. Come by if you happen to be in town at the mall. Worth the travel for me.
The food is good and the employee working over there (pavan) did a great job.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: California Chicken
The best was great, and the service was the best I ever had. They the time to make sure I knew about their rewards program and took advantage of a cupon they had. Definitely give it a go and come here for lunch!
Atmosphere: 5
Food: 5
Service: 5
Very friendly customer service, Good food
Quick, friendly service, and delicious. Perfect sandwich to enjoy while at the mall.Kid-friendliness: Great kid’s special.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak
Went to Charley’s today for lunch, and was greeted by a friendly team! They were quick with taking my order and preparing my food. Katelyn was very kind with her customer service, and making sure to get my food to me warm. She was very nice and her service will have me back again for another lunch!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese
Always a fan of Charley's, Katelyn was a very friendly worker and in good spirits. Definitely come on down at the mall!
Restaurantji Recommends
A doordash and on came into the mall to pick up a customers order and I'm very thirsty and they offered me and drinks and I am very appreciative of that the food is great and the service is awesome
Food: 5
Service: 5
Katelyn was super sweet and a great cashier! Hi katelyn if you see this my gamertag is BuildingMage881
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Gourmet Fries, Philly Chicken
Katelyn was a fun and friendly server! The food was also good too for a mall
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak
The food was amazing customer service was awesome, really nice people.
I totally recommend eating here , kai helped me with great customer service and great food