The Meltdown

1423 S 5th St, St Charles
(636) 949-3900

Recent Reviews

Plane Jane

Ordered for the first time two sandwiches for myself and my husband, the cheesecake and strawberries on pound cake, fries and ranch dressing for the fries. The woman at pickup was so rude, I just grabbed my bag and left. Got home to discover there was no ranch dressing and no strawberries. The sandwiches were barely toasted. Not golden brown like the pictures. The receipt said to notify Denny's if there was a problem with the order, so I did. I had to leave a message. 2 days later someone called my cellphone while I was at work. I cannot answer the phone at work, but later in the afternoon I by snuck in the back to call back. I had to leave a message. Two days later, another call while I was at work. I called back and left a message to call my work phone. The next day they called my cell phone again. This time I happened to have no customers around, so I answeredThe man was very nice and asked me about the order. He told me he would have to contact corporate to get me a refund. The next morning he called back saying they couldn't help me, I had to contact Door Dash. He WAS very apologetic . I didn't even realize I had ordered through door dash. I called them the next day. The 6 year old that answered the phone said there was nothing she could do because it had been more than 3 days! I told her it was not acceptable. They took my money for a product they did not provide. After the third time she said there was nothing she could do, I asked to speak with a supervisor. She said there was no way to transfer to anyone. I told her I would hold while she called someone. She put me on hold for a few minutes then came back and said the money would be credited to my credit card in 3-5 days. But, of course it wasn't. Now I will have to file a dispute with my bank. Yeah, it's just a few dollars, but it's MY dollars and it means more to me then it does to them. Horrible horrible experience with no one taking responsibility. A very expensive mistake for me and for them. Everyone makes mistakes, but this is nothing short of thievery!

Kathy F.

Ordered for the first time two sandwiches for myself and my husband, the cheesecake and strawberries on pound cake, fries and ranch dressing for the fries. The woman at pickup was so rude, I just grabbed my bag and left. Got home to discover there was no ranch dressing and no strawberries. The sandwiches were barely toasted. Not golden brown like the pictures. The receipt said to notify Denny's if there was a problem with the order, so I did. I had to leave a message. 2 days later someone called my cellphone while I was at work. I cannot answer the phone at work, but later in the afternoon I by snuck in the back to call back. I had to leave a message. Two days later, another call while I was at work. I called back and left a message to call my work phone. The next day they called my cell phone again. This time I happened to have no customers around, so I answered The man was very nice and asked me about the order. He told me he would have to contact corporate to get me a refund. The next morning he called back saying they couldn't help me, I had to contact Door Dash. He WAS very apologetic . I didn't even realize I had ordered through door dash. I called them the next day. The 6 year old that answered the phone said there was nothing she could do because it had been more than 3 days! I told her it was not acceptable. They took my money for a product they did not provide. After the third time she said there was nothing she could do, I asked to speak with a supervisor. She said there was no way to transfer to anyone. I told her I would hold while she called someone. She put me on hold for a few minutes then came back and said the money would be credited to my credit card in 3-5 days. But, of course it wasn't. Now I will have to file a dispute with my bank. Yeah, it's just a few dollars, but it's MY dollars and it means more to me then it does to them. Horrible horrible experience with no one taking responsibility. A very expensive mistake for me and for them. Everyone makes mistakes, but this is nothing short of thievery!

Thomas Mccrea

No menu at the restaurant

Cassandra S.

I placed to go order for myself, and I loved that I found this little hidden gem. The only downside is you can only order from this restaurant online as it's a virtual restaurant and doesn't actually have a building. It is within Denny's, which always has great food, but this menu is separate from Denny's as well as you cannot go into Denny's and order.My food was exactly as ordered. I had tried out there, turkey melt, and it was fabulous. Highly recommend. I always like trying new things from different restaurants and this one definitely did not disappoint. The staff was super friendly as soon as I walked in, and I was promptly greeted!

Lexie Zielinski

So beyond delicious and great portions for the price! Genuinely confused about the other review because I have had this food twice and it’s been the best food ever each time!!

Gary Coleman

Garbage food, doesn't match the image, they leave items off your sandwhiches and hardly any meat. Do not recommend.

Michael Morgan

Food is always good here and really fast! Right off the highway so easy to get to.

Cheryl Medley

Service is alway great...

Jeremy King

Fried jalapeño bottle caps will kill you the next morning when your hung over at work.

Sergio Hernandez

This place sucks donkey penis! Service sucks and so does the food!

Adam Buck

Glad they reopened this location !!"

Jason R

Banned! Served me cold coffee and my wife's phily cheese sandwich was cold. Come on foods that should be hot = hot, foods that should be cold = cold!

Sabina Combs

Was surprised it was a smoking restaurant. Waitress seemed very fazzled with our group of 12.

Jason R

Colleen, serves decaf coffee to those who order regualar coffee. She also allows customers drinks to go empty. Shes nice, but thats about it.

Jason R

They served me cold broccoli, a chipped glass which would have cut the hell out of me. The chili came with the meal, not before it. They had no salad because their salad cooler was broken.

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