Food is okay. We have tried this Cafe twice now. They are still slower than molasses in winter each time. We will NOT be back a third time!
Atmosphere: 2
Food: 1
Service: 1
Ronald Maghanoy (Ron)
The food is fine but the place is nice.
Atmosphere: 5
Food: 4
Service: 5
Stephanie N
Person behind counter ignored us for 5 or so min, then said “Ill be with you in a minute”. We were the only ones waiting to order, and she didn't mention me standing in a wrong location. Another family walks in, she says the same. Minutes later took his order before mine. When I said I was there first, she rudely told me I was standing in the wrong spot. Nothing beats great customer service. November 4th, 2023 135 pm. Hope she finds crabby-self fired.
Atmosphere: 5
Food: 1
Service: 1
Mom A.
Person behind counter ignored us for 5 or so min, then said "Ill be with you in a minute". We were the only family waiting to order. Another family walks in, she says the same. Minutes later took his order before mine. When I said I was there first, she rudely told me I was standing in the wrong spot. Nothing beats great customer service. November 4th, 2023 135 pm. Anywhere else would better.
John Schone
The food wasn’t bad. However, there was one person working. He took orders, and then went in back and made food. He really did a good job, however the food took a long time. Then, he sold us drinks after already being told by another patron that the CO2 needed to be switched out on the dispensers. It’s y understaffed and not worth the price, or the wait.
Atmosphere: 2
Food: 3
Service: 1
Ellen Streit
Absolutely horrible! Burnt hamburger, with fake processed cheese on the nacho’s! Pretzel cheese that tastes like plastic!Went for just a snack!!????Don’t waste your money!!!
Ray Simmons
Guy behind counter kept leaving and not able to get anything ppl kept leaving because no service. Counter guy had no ambition. Ask him what was good he said "I don't eat here" I should have taken it and left myself.
Atmosphere: 1
Food: 1
Service: 1
HR. Ann
This place was understaffed. The service was affected in part to this and the wait is quite long. You get a good amount of food with the kids meal, even for an adult. The food was pretty good. They need to get rid of the stupid tipping feature on here. You are pretty much doing the work yourself including getting your own drink.
Atmosphere: 4
Food: 5
Service: 2
Elisha Beaver
Food was horrible!! Absolutely horrible! My nachos were so cold the cheese thickened back up before we got it! The hamburger was absolutely burnt! Not worth the 60.00 I spent!
Atmosphere: 1
Food: 1
Service: 1
amber hall
They were out of pretzels, fries, applesauce, lemonade. Crazy expensive and the wait was forever!
Possibly the worst service I have ever experienced at a restaurant, and I wasn't expecting much since you order at the counter. The line went all the way to the door and the one person taking orders was listening to his earbuds and chatting with the cooks instead of taking orders. When we finally got to the front of the line 15-20 minutes later and we ordered a kids cheeseburger for our son this guy tells us they are not making burgers anymore. This despite the fact that we can see burgers on the grill behind him. Completely fed up at this point we went to Red Robin for better food, better service, and better ambiance.
emmaster
I waited in line for 20 minutes without being acknowledged. The line behind me kept leaving because of the wait. The three employees working were laughing in the back and no one came out front to take orders. When did they walk by the front, they didn’t try to talk to any customers. Upon ordering, they didn’t give me my drink. Just awful staff.
Atmosphere: 2
Food: 2
Service: 1
Kimber Wilkins
Wish I could take stars away from this review. The food was okay. The service was horrible. Our order was taken (with a $22.00 suggested tip), the guy turned around walked away and went outside and never came back. We did not get a receipt, drink cups, or any explanation. There were no less than 20 people in line behind us. Would suggest eating before going into Union Station. The entire experience at this place was terrible.
Jacob M.
The service here is terrible, you will be waiting forever. There is no reason why 4 people can't make burgers a little quicker. Waited an hour...
Brent Erickson
Nice little stop while you are at Union station. Food is fine mother to write home about. Bills lemonade was very
Food is okay. We have tried this Cafe twice now. They are still slower than molasses in winter each time. We will NOT be back a third time!
Atmosphere: 2
Food: 1
Service: 1
The food is fine but the place is nice.
Atmosphere: 5
Food: 4
Service: 5
Person behind counter ignored us for 5 or so min, then said “Ill be with you in a minute”. We were the only ones waiting to order, and she didn't mention me standing in a wrong location. Another family walks in, she says the same. Minutes later took his order before mine. When I said I was there first, she rudely told me I was standing in the wrong spot. Nothing beats great customer service. November 4th, 2023 135 pm. Hope she finds crabby-self fired.
Atmosphere: 5
Food: 1
Service: 1
Person behind counter ignored us for 5 or so min, then said "Ill be with you in a minute". We were the only family waiting to order. Another family walks in, she says the same. Minutes later took his order before mine. When I said I was there first, she rudely told me I was standing in the wrong spot. Nothing beats great customer service. November 4th, 2023 135 pm. Anywhere else would better.
The food wasn’t bad. However, there was one person working. He took orders, and then went in back and made food. He really did a good job, however the food took a long time. Then, he sold us drinks after already being told by another patron that the CO2 needed to be switched out on the dispensers. It’s y understaffed and not worth the price, or the wait.
Atmosphere: 2
Food: 3
Service: 1
Absolutely horrible! Burnt hamburger, with fake processed cheese on the nacho’s! Pretzel cheese that tastes like plastic!Went for just a snack!!????Don’t waste your money!!!
Guy behind counter kept leaving and not able to get anything ppl kept leaving because no service. Counter guy had no ambition. Ask him what was good he said "I don't eat here" I should have taken it and left myself.
Atmosphere: 1
Food: 1
Service: 1
This place was understaffed. The service was affected in part to this and the wait is quite long. You get a good amount of food with the kids meal, even for an adult. The food was pretty good. They need to get rid of the stupid tipping feature on here. You are pretty much doing the work yourself including getting your own drink.
Atmosphere: 4
Food: 5
Service: 2
Food was horrible!! Absolutely horrible! My nachos were so cold the cheese thickened back up before we got it! The hamburger was absolutely burnt! Not worth the 60.00 I spent!
Atmosphere: 1
Food: 1
Service: 1
They were out of pretzels, fries, applesauce, lemonade. Crazy expensive and the wait was forever!
Restaurantji Recommends
Possibly the worst service I have ever experienced at a restaurant, and I wasn't expecting much since you order at the counter. The line went all the way to the door and the one person taking orders was listening to his earbuds and chatting with the cooks instead of taking orders. When we finally got to the front of the line 15-20 minutes later and we ordered a kids cheeseburger for our son this guy tells us they are not making burgers anymore. This despite the fact that we can see burgers on the grill behind him. Completely fed up at this point we went to Red Robin for better food, better service, and better ambiance.
I waited in line for 20 minutes without being acknowledged. The line behind me kept leaving because of the wait. The three employees working were laughing in the back and no one came out front to take orders. When did they walk by the front, they didn’t try to talk to any customers. Upon ordering, they didn’t give me my drink. Just awful staff.
Atmosphere: 2
Food: 2
Service: 1
Wish I could take stars away from this review. The food was okay. The service was horrible. Our order was taken (with a $22.00 suggested tip), the guy turned around walked away and went outside and never came back. We did not get a receipt, drink cups, or any explanation. There were no less than 20 people in line behind us. Would suggest eating before going into Union Station. The entire experience at this place was terrible.
The service here is terrible, you will be waiting forever. There is no reason why 4 people can't make burgers a little quicker. Waited an hour...
Nice little stop while you are at Union station. Food is fine mother to write home about. Bills lemonade was very
Atmosphere: 3
Food: 3
Service: 4