This place is a dictionary description of incompetent leadership & employees. Friday, we dined in. Waited exactly 30 minutes. Food never served to us. I asked. They didn't believe me. An employee looked out at my wife's table to see if we were lying. They look in their register display, nothing there. I had the receipt. They go in back and discuss, I guess what to do. He returns to the counter and says something like, "we working on it." I asked for my receipt back. He says no. Girl in back says; give him a cookie. So their remedy was, me and my wife share a cookie!!! Now I am upset. Me and my wife are to share a cookie!!! At now 10 plus more minutes and still no order, we leave. I tell them ; keep my money. Keep my food. You eat it. I no longer trust them to serve clean food. We all know the rumors of staff taking revenge on customers. As we walk out the kid says, "But we working on it.My gosh, 45 minutes, it should be served, not still working on it.We were the only inside customer. And 3 door dash pick ups. A couple drive through window orders. They were not busy, infact it was rather slow.My wife and I noted that the parking lot for a Friday was empty, and everywhere else was crowded. Hence, that shows the local people know to stay away.
Service: 1
Joseph Jones
Ordered 2 fish and cheddar sandwiches and a crinkle cut fries. Specifically asked about tartar sauce and asked that it not be on my order. Heard the order taker remind the sandwich maker remind them about the tartar sauce. Get home and low and behold there is that nasty tartar sauce. Guess I will have to take food out for further inspection in the future. Where is the link. Probably in the tartar sauce
Food: 1
Service: 2
Kenneth Grant
They ignored me at the counter then got my order wrong.
Atmosphere: 1
Food: 1
Service: 1
Sami Fisher
The food last night for dinner was delicious. The service in the drive thru was a little slow for there not being a
I felt super bad only 3 people working and they had a huge line of cars so I waited for them to take my order when the cars slowed down (which was my doing I know how stressful it is) I do wish there was an Arby's in warrenton so u don't have to drive so far! Well definitely go back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries, Classic Beef 'N Cheddar Sandwich
My son and I ate Friday afternoon I had a steak ? sandwich the meat,peppers and onions barely covered the bun.It absolutely is nothing like they advertise on TV or the pictures on their menu screenI was very disappointed!
Atmosphere: 2
Food: 2
Service: 2
Paul Couch
A notch above the other fast food in the area.
Atmosphere: 5
Food: 5
Service: 5
Scott Barrett
Never disappointed at Arby's in Wentzville.
Atmosphere: 5
Food: 5
Service: 5
Dan Jaeger
My wife and I walked in the restaurant about 6:15 tonight. Black guy( monte?) and girl with purple hair looked at us like we were crazy for being there and then without saying a word( like maybe, be right with you, or something) just walked away.My wife and I just left! If they are the best help you can get, close the doors!
Service: 1
Deyonis Hinton
I know it’s just a fast food place, however a negative attitude can ruin the customer’s experience. Please work with your drive-thru team on their customer service skills.
This place is a dictionary description of incompetent leadership & employees. Friday, we dined in. Waited exactly 30 minutes. Food never served to us. I asked. They didn't believe me. An employee looked out at my wife's table to see if we were lying. They look in their register display, nothing there. I had the receipt. They go in back and discuss, I guess what to do. He returns to the counter and says something like, "we working on it." I asked for my receipt back. He says no. Girl in back says; give him a cookie. So their remedy was, me and my wife share a cookie!!! Now I am upset. Me and my wife are to share a cookie!!! At now 10 plus more minutes and still no order, we leave. I tell them ; keep my money. Keep my food. You eat it. I no longer trust them to serve clean food. We all know the rumors of staff taking revenge on customers. As we walk out the kid says, "But we working on it.My gosh, 45 minutes, it should be served, not still working on it.We were the only inside customer. And 3 door dash pick ups. A couple drive through window orders. They were not busy, infact it was rather slow.My wife and I noted that the parking lot for a Friday was empty, and everywhere else was crowded. Hence, that shows the local people know to stay away.
Service: 1
Ordered 2 fish and cheddar sandwiches and a crinkle cut fries. Specifically asked about tartar sauce and asked that it not be on my order. Heard the order taker remind the sandwich maker remind them about the tartar sauce. Get home and low and behold there is that nasty tartar sauce. Guess I will have to take food out for further inspection in the future. Where is the link. Probably in the tartar sauce
Food: 1
Service: 2
They ignored me at the counter then got my order wrong.
Atmosphere: 1
Food: 1
Service: 1
The food last night for dinner was delicious. The service in the drive thru was a little slow for there not being a
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Curly Fries, Roast Beef, Classic Roast Beef
Super nice and respectful and is super patient with
Atmosphere: 5
Food: 5
Service: 5
They're hiring! 1/24Great customer service and updated restaurant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Cakes, French Dip, Classic Roast Beef
Arbys is always ?
Food: 5
Service: 4
Recommended dishes: Arby's Signature Sandwiches, Roast Beef, Reuben, Classic Roast Beef
I love Arby's roast beef sandwiches and Arby's sauce. Their curly fries and turnovers are good too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries, Roast Beef
The manager is kinda a creep. Stared at us the whole time.
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Arby's Signature Sandwiches, Curly Fries, Roast Beef
I felt super bad only 3 people working and they had a huge line of cars so I waited for them to take my order when the cars slowed down (which was my doing I know how stressful it is) I do wish there was an Arby's in warrenton so u don't have to drive so far! Well definitely go back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries, Classic Beef 'N Cheddar Sandwich
Restaurantji Recommends
My son and I ate Friday afternoon I had a steak ? sandwich the meat,peppers and onions barely covered the bun.It absolutely is nothing like they advertise on TV or the pictures on their menu screenI was very disappointed!
Atmosphere: 2
Food: 2
Service: 2
A notch above the other fast food in the area.
Atmosphere: 5
Food: 5
Service: 5
Never disappointed at Arby's in Wentzville.
Atmosphere: 5
Food: 5
Service: 5
My wife and I walked in the restaurant about 6:15 tonight. Black guy( monte?) and girl with purple hair looked at us like we were crazy for being there and then without saying a word( like maybe, be right with you, or something) just walked away.My wife and I just left! If they are the best help you can get, close the doors!
Service: 1
I know it’s just a fast food place, however a negative attitude can ruin the customer’s experience. Please work with your drive-thru team on their customer service skills.
Atmosphere: 1
Food: 3
Service: 1