“Let me start by saying that; you get what you paid for, and if it's not obvious for some people out there, this isn't Michellin star dining. It's a lovely food court in a nice mall in the hospitable city of Biloxi, MS. I'm a loyal customer to the restaurant and my most recent visit is absolutely amazing.First off, I was warmly and kindly greeted (as always) by the kind and courteous cashier (Her name is Anna) and she always remembers me and my favorite items: the Mongolian and the Honey chicken with noodles. Food is always hot and delicious every time I visit and Anna never fails to deliver great customer service. She is always on point when it comes to delivering a great experience for the customer and offering her best courtesy if there's ever a situation. As well as the hardworking store manager, her name is Isabel, and Kennia the other cashier as well as the remaining of the staffs, are all very hardworking people. They all are very neighborly and always make sure to greet you. Biloxi is a small town but the food court isn't empty by any means. I visit here time to time and 9 out of 10 I see the kind of line they have; it's on par with Chick-Fil-A. That and online delivery and YET they're always on point with their service. I once witness each of them, Anna, Kennia and Isabel, all handle the rush while they are so often by themselves and they do not break under pressure. Remember people, it's easier to demand than deliver !!!I don't know what these people are paid, but they are way due for a raise! ??? Food workers work so so hard just to deliver the same quality of food everytime and of course just like a spinning cog wheel there's going to be hiccups but their courtesy always make up for it! I truly love this restaurant and its staff and my family all know about Mandarin Express.“
“BUCKLE UP, it’s a long one….Let me start off by saying we went here on Labor Day so it was very busy. my husband, his parents (they are african american) and I (white) arrived at the restaurant around 2:30pm. Every single table along with all the chairs at the bar were taken. There is no one there to greet you or help you figure out where to sit. So, my husband, his dad and I went to the bathroom while his mom stayed back to wait. We came back and you could see more people were starting to come so we formed a line. technically, we were there first but they had a man that formed a line. the bar freed up slightly so we let him and his two guests have the bar. another table became free so we tried to take it but they had a lady (asian) at the bar that already ordered her food but she claimed the table for her guest. my mother in law and her had a heated discussion and none of the workers intervened to resolve the situation. well we continued to wait and finally another table became free and we had to ask the cleaner to clean off the table so we could sit down. Once we sat down, a worker came right up to us and apologized for the wait and everything. so was SOOO kind and got our orders right away. i really wanted a vietnamese coffee but she informed me they were out. She brought me a lemonade and didn’t charge me for it to accommodate for the coffee.While we waited for our food, we observed everything going on in the restaurant. they had a sweet old couple (they were african american) behind us waiting in the line and tables were starting to free up. they didn’t want to go sit at a dirty table so they were trying to wait until it was cleared but the lady (asian) BEHIND them cut them and went try to take a table so we had to say something to the worker. The worker didn’t really do anything about it and let the customer figure it out themselves. The people that cut the older couple ended up eating first. How does that make sense? it seemed that everyone kept cutting and there were no regulations on seating. they need a worker that handles the seating so that people don’t have to wait in an actual line just to get a table and no one can cut anyone.I hate to say this but the vibes that we got were that the asian customers felt entitled to dine first. The person that took our order didn’t give us that impression but it seemed that the asian customers felt entitled to the tables first. That’s just the vibes we got from our experience there.Anyways, our food came and i can’t lie, it was AMAZING. we ordered two shrimp noodle bowls and two Scarlett Pearl Specials. Our food was phenomenal. the broth was so tasty and flavorful and everything was so fresh. the portions are plentiful. we had a whole to-go container full when we left.As we were leaving, the tables that have been freed up when we first sat down had still not been cleaned. the issue is that the guy that cleans off the tables also cleans the dishes in the back. the bottom line is, THEY NEED MORE PEOPLE. point blank period. Especially when it’s as busy as it was. I really hope something is done about their manning because i felt so bad for the sweet older couple behind us.Although it was a rough start, we left very satisfied with the service and the food. And for four people, we paid $75 without the tip so it was a very reasonable price.I think next time, if it is that busy in there, i will just call and order to go because the seating arrange was a catastrophe.“
“I love this little gem!! I came from San Diego where the food variety and quality is rich. I was looking for an authentic pho spot and stumbled upon this place. It’s got a tiny dining area, so I suggest takeout, but they are absolutely delicious. Their side dishes are a little smaller than I’m used to, but they’re amazing. You can only pay in cash but they have a convenient ATM. Super cute spot and amazing food!“
“We was looking for somewhere to eat crabs and I seen where they had all you could eat. We are hard core crab people so we know great crabs. I was nervous at 1st being it was an oriental type restaurant, but they did a superb job. They were very flavorful and easy to get into. The potatoes and corn was also very good. Of course the price is high but that is to be expected crabs are basically a delicacy these days. We went around 2 on Saturday afternoon and there was no wait at all. The server was super nice and attended to our every need. We will be going back. I give them 5 stars.“