The store is clean, well lit and well stocked and it has a hot food deli and carries a large assortment of specialty items that I tend to buy often. The staff is courteous and friendly. However, this store gouges on prices terribly. This is a very, very, very expensive store. You can get a handful of items and you are over a hundred dollars. I purchased a small can of lysol spray and it was almost $9.00. Again this is a small can. Not an average size can. I did not check the price until I made it in and I checked the receipt. A small package of chopped beef is $12.00. Again, this package is very small. Bausch + Lomb 'Areds 2' Eye vitamins were $30.00. Genteal Eye drops gel were $12.99. A small pack of chicken thighs were over $8.00. A very small pack of Ozarka Spring Water was $6.49. A regular size box of tall trash bags is $10.99. Everything has higher than normal prices and I no longer blame the pandemic. The stores are seeing record profits and the food manufacturers too. How is this when they claim they have to pass higher prices to consumers and it sounds like they are just breaking even when that's not the case at all. Again, they are making record profits. A news report came out that went into detail about how much of a record they were hitting and this comes at the expense of the struggling consumer. Kroger has just not readjusted downwards its prices. They've kept their prices at pandemic pricing and the only entity this serves is themselves and their bottom line. Yes I can go elsewhere. But every grocer is doing this. They are fleecing people. That's why Kroger deserves one star and honestly not even that.
Brandie Schommer
The store manager went above and beyond to fix a discrepancy with my grocery purchase. He took the time to listen to the issue, was very courteous, and actually cared.
Jackson E.
I was in dire need of medicine for my mother. I traveled a ways wonder to get her medicine. I walk in I see a line of customers. I wait, wait, wait, line slowly moves. No drive through because of understaffed. This is not the Kroger I once knew.
Will C.
The pharmacy at this location is among the worst I have ever seen. Multi hour wait, the support staff is very unprofessional. I wouldn't go here if the medication was free. The staff lack ability and any semblance of customer service. Absolute waste of time.
Memory B.
The service is terrible here. I have to go at least twice a week and I hate it! The pharmacy is always delayed by hours . There's always construction going on. No one ever offers you help . They are always out of stock of anything that you have coupons for !
Dana Petty-Koenig
I don't know what is going on at the Colony Crossing location. My parents are in quarantine so it's down to me to make sure they get what they need. Over the course of two days, my parents ordered food for pickup, only to have half the order brought to the car. Today I came to pick up the rest. While I was waiting. my Mother called and said she was told by a young man that, "we can't get to your order right away because we have over 100 orders.." I ended up going inside and
Jessica Dixon
First off because Kroger has not taken steps to ensure costumers can keep a safe distance from others while shopping and many people are in the store without masks, I don't feel safe going into Kroger and instead have been using the clicklist.
Brandi R Mack
Great staff that’s always so helpful!
Robert T.
Excellent grocery store. My wife and I love Kroger. Excellent quality of food, affordable prices, and friendly staff if you need anything. I would also venture to say that Kroger brand food items are usually (not always) just as good as name brand. The Kroger granola bars have been the only mishap I've encountered. They also have plenty of coupons available for download on the phone app.
Judy McCrory Whitehead
Waiting over 45 minutes for my clicklist. Horrible service.
Get rid of the coupon thieving, judgmental, angry old lady who works nights. She's not too nice nor very bright.
Taylor G.
I'm at this Kroger often, and I've had great experiences and very helpful customer service most of the time. My only complaint is about some of the self-checkout helpers. I know both of their names, but I won't put them on here. Two women (one is there all the time and the other I've only seen once) were seriously rude to me when my coffee wouldn't scan. Like, it wasn't that big of a deal, but the new one snapped at me when I moved to a different scanner. The other one always has an attitude no matter how polite I am to her, so I'm used to that. But to have both of them treat me like an inconvenience and an idiot is ridiculous. I've worked in customer service. I know about helping rude customers, so I'd never ever be impolite. So to be treated disrespectfully over something so silly is not okay. Hope I don't have the same experience there again because that was a letdown.
Dixie McCaleb
They were out of private selection mesquite smoked turkey breast. They should never run out of that.
Robin H.
This store is a total wreck! For the last two years the store has fallen apart down to that displays and a service. Bad management in the store!!! Customer service is a nightmare they won't honor it rain checks. The big dogs at Corporate office Kroger need to come visit the store!! One of those old companies trying to stay with changing times and not doing a good job. Kmart, Sears, could not sit new ways. Kroger has followed suit!!! Do not shop at this Kroger! Call and complain about this store! The Kroger on Highway 51 is decent. Boycott Kroger!!!
Michael Shilling
We asked for a birthday cake for my mother, she is 90 and in hospice. I have a picture....it is the most disgusting writing I have ever seen...just a "90" looks like a blind person wrote it And the attitude, older African american lady. RUDE. We are done!!!!
The store is clean, well lit and well stocked and it has a hot food deli and carries a large assortment of specialty items that I tend to buy often. The staff is courteous and friendly. However, this store gouges on prices terribly. This is a very, very, very expensive store. You can get a handful of items and you are over a hundred dollars. I purchased a small can of lysol spray and it was almost $9.00. Again this is a small can. Not an average size can. I did not check the price until I made it in and I checked the receipt. A small package of chopped beef is $12.00. Again, this package is very small. Bausch + Lomb 'Areds 2' Eye vitamins were $30.00. Genteal Eye drops gel were $12.99. A small pack of chicken thighs were over $8.00. A very small pack of Ozarka Spring Water was $6.49. A regular size box of tall trash bags is $10.99. Everything has higher than normal prices and I no longer blame the pandemic. The stores are seeing record profits and the food manufacturers too. How is this when they claim they have to pass higher prices to consumers and it sounds like they are just breaking even when that's not the case at all. Again, they are making record profits. A news report came out that went into detail about how much of a record they were hitting and this comes at the expense of the struggling consumer. Kroger has just not readjusted downwards its prices. They've kept their prices at pandemic pricing and the only entity this serves is themselves and their bottom line. Yes I can go elsewhere. But every grocer is doing this. They are fleecing people. That's why Kroger deserves one star and honestly not even that.
The store manager went above and beyond to fix a discrepancy with my grocery purchase. He took the time to listen to the issue, was very courteous, and actually cared.
I was in dire need of medicine for my mother. I traveled a ways wonder to get her medicine. I walk in I see a line of customers. I wait, wait, wait, line slowly moves. No drive through because of understaffed. This is not the Kroger I once knew.
The pharmacy at this location is among the worst I have ever seen. Multi hour wait, the support staff is very unprofessional. I wouldn't go here if the medication was free. The staff lack ability and any semblance of customer service. Absolute waste of time.
The service is terrible here. I have to go at least twice a week and I hate it! The pharmacy is always delayed by hours . There's always construction going on. No one ever offers you help . They are always out of stock of anything that you have coupons for !
I don't know what is going on at the Colony Crossing location. My parents are in quarantine so it's down to me to make sure they get what they need. Over the course of two days, my parents ordered food for pickup, only to have half the order brought to the car. Today I came to pick up the rest. While I was waiting. my Mother called and said she was told by a young man that, "we can't get to your order right away because we have over 100 orders.." I ended up going inside and
First off because Kroger has not taken steps to ensure costumers can keep a safe distance from others while shopping and many people are in the store without masks, I don't feel safe going into Kroger and instead have been using the clicklist.
Great staff that’s always so helpful!
Excellent grocery store. My wife and I love Kroger. Excellent quality of food, affordable prices, and friendly staff if you need anything. I would also venture to say that Kroger brand food items are usually (not always) just as good as name brand. The Kroger granola bars have been the only mishap I've encountered. They also have plenty of coupons available for download on the phone app.
Waiting over 45 minutes for my clicklist. Horrible service.
Restaurantji Recommends
Get rid of the coupon thieving, judgmental, angry old lady who works nights. She's not too nice nor very bright.
I'm at this Kroger often, and I've had great experiences and very helpful customer service most of the time. My only complaint is about some of the self-checkout helpers. I know both of their names, but I won't put them on here. Two women (one is there all the time and the other I've only seen once) were seriously rude to me when my coffee wouldn't scan. Like, it wasn't that big of a deal, but the new one snapped at me when I moved to a different scanner. The other one always has an attitude no matter how polite I am to her, so I'm used to that. But to have both of them treat me like an inconvenience and an idiot is ridiculous. I've worked in customer service. I know about helping rude customers, so I'd never ever be impolite. So to be treated disrespectfully over something so silly is not okay. Hope I don't have the same experience there again because that was a letdown.
They were out of private selection mesquite smoked turkey breast. They should never run out of that.
This store is a total wreck! For the last two years the store has fallen apart down to that displays and a service. Bad management in the store!!! Customer service is a nightmare they won't honor it rain checks. The big dogs at Corporate office Kroger need to come visit the store!! One of those old companies trying to stay with changing times and not doing a good job. Kmart, Sears, could not sit new ways. Kroger has followed suit!!! Do not shop at this Kroger! Call and complain about this store! The Kroger on Highway 51 is decent. Boycott Kroger!!!
We asked for a birthday cake for my mother, she is 90 and in hospice. I have a picture....it is the most disgusting writing I have ever seen...just a "90" looks like a blind person wrote it And the attitude, older African american lady. RUDE. We are done!!!!