They don’t neverrrr answer the mfkn phone !!! VERY UNPLEASANT
Brayan G.
I have never had a problem with this Pizza Hut hut now they don't even want to deliver a pizza to your house I live 3 minutes away and he told me I had to order from Madison Pizza Hut because it was to far away .And I called 5 times and they hang me up this is one of the worst pizza huts I have ever heard of I do not recommend !!!!!
Nicholas T. Mccoy
Great ppl! All smiles! Very helpful!
Brande Gee
This pizza was hot & ready!!!! The customer service was good too!
Lekita Nichols
This is a great Pizza Hut for you and your family can enjoy
Tristan Marshall
The melts are my new favorites. They are perfectly sized and so very tasty. Couldn’t give 5 stars only because I ordered a meat lover melt but only had sausage and ham. So either they were out of the other meat or someone was distracted. However, it was hot fresh and so delicious so I’ll give them a pass. Plus the free drink now through August 25th (at least in our market).
Precious Tate
I was sick at home unable to drive. My son order a pizza to be delivered to me around 2:30pm. At 5:00 pm I still did not have my pizza so I called the Gludstadt road Pizza Hut! The lady that answer the phone was really nice she told me that she was a new employee. I told them that I never received my order. Finally she apologize and told me that she would get a manager. Whoever that manager was she was d*** as rocks! She couldn’t find my order either I asked her if she could call the delivery person to see why I never received my order! She then stated the order wasn’t delivered because we put the store address in instead of our home address. I pulled up my account account and I saw my address and mind you we have never had this issue before and we use that pizza for years! I said, “Ma’am I am really sick and I can’t cancelled the order and drive there I had a chemo treatment and I caught Covid as well!” She said that I would have to cancel and return reorder the pizza to have the delivery guy delivery the pizza! This doesn’t make any sense at all. Why can’t you write my address on the ticket and bring me the pizza it is already paid for! She said no! And she was so rude! I said ma’am. Right now I really need some grace I am at your mercy, I’m at home I can not drive! Basically she curse me out and hung up the phone! No empathy at all! That’s when you can see a person true self when they feel like they are not at fault and you need them. She felt very justified being a p***** She hung up in my face when I kept calling back and dial from a different number I ask for the managers name the employee told me it was against Pizza huts policy to give out any names and she could tell the name of the manager on duty that day!!!! So I made sure that I did a review on this store! Friday June the 02, 2023! I tell everyone I know not to go to this Pizza Hut!!!
Patrick M.
My family are pizza lovers. Pizza Hut has always been our 'go to' for take out and delivery over the years. Unfortunately, that is coming to an end. The quality and quantity (toppings) has diminished rapidly over the last couple of years. My wife likes to online order, but her guidelines are not followed. The supreme looks like just a spattering of toppings. The last two times have been disappointing, to say the least. I hope they can get their act together before it's too late.
Sam Bass
Never again! They never answer the phone, it takes over an hour to get anything, and no one is in a hurry to do their their job to provide pizza for customers. If I were you, I’d just go to your local pizza places in Gluckstadt instead. At least you’ll be supporting local businesses around your community. This Pizza Hut is just garbage.
LeJeune J
DO NOT PATRONIZE HERE! Yesterday, (May 4th) I called around 5pm to check the status of an order I placed earlier that morning. May 5th is my daughter’s Birthday and the school advised that they would not eat the pizza at lunch time, as I assumed but rather around 2pm. So I called to ask to have the order ready for pick up a couple of hours later for the following day. I explained all of this to the woman (we will call her woman #1) that answered the phone. She asked for my name and number and went on to say that couldn’t find my ticket. So she asked that I hold on. She placed the phone down, but I could hear everything in the background. Woman #1 was talking to another lady (Woman #2) saying that she could not find my order. So woman #1 came back to the phone asked my name… I gave her my name (AGAIN) and even spelled it for her. I could hear Woman #2 frustrated in the background ..cursing saying she couldn’t find the order. Mind you, Woman #1 asked me my name to give to Woman #2 about 10 times.. which was frustrating for me… why not just write the name down the 1st time. After a while, I hear Woman #2 say… “Well I don’t know hell.” Woman #2 calls a man to assist in finding the order. The male is acting like he do not want to be bothered to look for the order. Woman #1 says to me they do not have the order. I tell Woman #2 I have the receipt printed off at home. I tell her I will call my husband to get the receipt off my computer so I can give her the order number. I call my husband…he txt me a picture of the order receipt.I call back…a minute later. The male answers the phone. He acting like he do not know what is going on. I literally just called. My 1st call was at 4:43pm… (5 minutes long encounter)… I called back at 4:51pm. I try explaining, but he telling me he don’t know what I want. Although, this is the same male they were talking to about the order. I hear woman #2 in the background claim that they fixed the order. However, at this pint I want to talk to Woman #1 to confirm… but I do not want my daughter to have a pizza-less birthday. I asked to speak to woman #1 “Can you put back on the phone the young lady I was talking to.” I believe he used the name Tammy… She come back to the phone and reiterates that they do NOT have the order. I say ma’am, I have the receipt from the online order. I literally read the receipt to her word for word…. Including the store location. I offered the confirmation number. Woman #1 tells me that I need to call customer service about the issue because the order is wrong. I explain to her that the receipt for what I ordered is NOT WRONG. I go on. To explain to her that the pizzas are for my daughter’s birthday the following day and I just want to get the matter resolved. Her response to me was “ I DO NOT CARE!” She yelled as she said this. I confronted her about her tone and unprofessional behaviors amongst her staff… noting that the 1st call the workers were cursing about having to look for the order. She repeated, “I DO NOT CARE!” (yelling) Then she hung up the phone. That call lasted 7 minutes.I immediately called back. The male answered the call. I asked to speak to a manger. He hands the phone to woman #1, the person who hung up in my face. I confront her about her behavior and ask for her name… she refused to give me her name. She tells me that she doesn’t want to speak to me, and that I need to call customer service and HANGS UP AGAIN!While I understand that fast food is a challenging and demanding industry, all of these workers that worked that shift should be FIRED! They held no sense of common courtesy or pride in their job. AT THE VERY LEAST they could have offered to place another order over the phone. Also they never looked up the order by confirmation #. After explaining for a 2nd time how important the pizza’s were for my daughter’s 3rd Birthday Party… to have a response of “I DON’T CARE!” is extremely upsetting. I will never patronize at this location ever again.
Pizza Hut gave me the wrong breadsticks and they never delivered the drinks that I ordered and never gave me my money back.
Christine
This location has to be the worst in the country. Didn’t receive our order until 2 hours after we placed it even though delivery time was 25 minutes. And when we finally did get it, it was cold.
Denise Walker
Great staff. Pizza is always ready for pick up and hot.
Tabarious Berry
Good most of the time. But I’m hoping they can get better. They just threw it together
Phillip A Crain
ordered 2 pizzas, waited over an hour, only received 1 pizza, store will not answer the phone. Gluckstadt pizza hut should be permanently closed. Have issues every single time I order from this place.
They don’t neverrrr answer the mfkn phone !!! VERY UNPLEASANT
I have never had a problem with this Pizza Hut hut now they don't even want to deliver a pizza to your house I live 3 minutes away and he told me I had to order from Madison Pizza Hut because it was to far away .And I called 5 times and they hang me up this is one of the worst pizza huts I have ever heard of I do not recommend !!!!!
Great ppl! All smiles! Very helpful!
This pizza was hot & ready!!!! The customer service was good too!
This is a great Pizza Hut for you and your family can enjoy
The melts are my new favorites. They are perfectly sized and so very tasty. Couldn’t give 5 stars only because I ordered a meat lover melt but only had sausage and ham. So either they were out of the other meat or someone was distracted. However, it was hot fresh and so delicious so I’ll give them a pass. Plus the free drink now through August 25th (at least in our market).
I was sick at home unable to drive. My son order a pizza to be delivered to me around 2:30pm. At 5:00 pm I still did not have my pizza so I called the Gludstadt road Pizza Hut! The lady that answer the phone was really nice she told me that she was a new employee. I told them that I never received my order. Finally she apologize and told me that she would get a manager. Whoever that manager was she was d*** as rocks! She couldn’t find my order either I asked her if she could call the delivery person to see why I never received my order! She then stated the order wasn’t delivered because we put the store address in instead of our home address. I pulled up my account account and I saw my address and mind you we have never had this issue before and we use that pizza for years! I said, “Ma’am I am really sick and I can’t cancelled the order and drive there I had a chemo treatment and I caught Covid as well!” She said that I would have to cancel and return reorder the pizza to have the delivery guy delivery the pizza! This doesn’t make any sense at all. Why can’t you write my address on the ticket and bring me the pizza it is already paid for! She said no! And she was so rude! I said ma’am. Right now I really need some grace I am at your mercy, I’m at home I can not drive! Basically she curse me out and hung up the phone! No empathy at all! That’s when you can see a person true self when they feel like they are not at fault and you need them. She felt very justified being a p***** She hung up in my face when I kept calling back and dial from a different number I ask for the managers name the employee told me it was against Pizza huts policy to give out any names and she could tell the name of the manager on duty that day!!!! So I made sure that I did a review on this store! Friday June the 02, 2023! I tell everyone I know not to go to this Pizza Hut!!!
My family are pizza lovers. Pizza Hut has always been our 'go to' for take out and delivery over the years. Unfortunately, that is coming to an end. The quality and quantity (toppings) has diminished rapidly over the last couple of years. My wife likes to online order, but her guidelines are not followed. The supreme looks like just a spattering of toppings. The last two times have been disappointing, to say the least. I hope they can get their act together before it's too late.
Never again! They never answer the phone, it takes over an hour to get anything, and no one is in a hurry to do their their job to provide pizza for customers. If I were you, I’d just go to your local pizza places in Gluckstadt instead. At least you’ll be supporting local businesses around your community. This Pizza Hut is just garbage.
DO NOT PATRONIZE HERE! Yesterday, (May 4th) I called around 5pm to check the status of an order I placed earlier that morning. May 5th is my daughter’s Birthday and the school advised that they would not eat the pizza at lunch time, as I assumed but rather around 2pm. So I called to ask to have the order ready for pick up a couple of hours later for the following day. I explained all of this to the woman (we will call her woman #1) that answered the phone. She asked for my name and number and went on to say that couldn’t find my ticket. So she asked that I hold on. She placed the phone down, but I could hear everything in the background. Woman #1 was talking to another lady (Woman #2) saying that she could not find my order. So woman #1 came back to the phone asked my name… I gave her my name (AGAIN) and even spelled it for her. I could hear Woman #2 frustrated in the background ..cursing saying she couldn’t find the order. Mind you, Woman #1 asked me my name to give to Woman #2 about 10 times.. which was frustrating for me… why not just write the name down the 1st time. After a while, I hear Woman #2 say… “Well I don’t know hell.” Woman #2 calls a man to assist in finding the order. The male is acting like he do not want to be bothered to look for the order. Woman #1 says to me they do not have the order. I tell Woman #2 I have the receipt printed off at home. I tell her I will call my husband to get the receipt off my computer so I can give her the order number. I call my husband…he txt me a picture of the order receipt.I call back…a minute later. The male answers the phone. He acting like he do not know what is going on. I literally just called. My 1st call was at 4:43pm… (5 minutes long encounter)… I called back at 4:51pm. I try explaining, but he telling me he don’t know what I want. Although, this is the same male they were talking to about the order. I hear woman #2 in the background claim that they fixed the order. However, at this pint I want to talk to Woman #1 to confirm… but I do not want my daughter to have a pizza-less birthday. I asked to speak to woman #1 “Can you put back on the phone the young lady I was talking to.” I believe he used the name Tammy… She come back to the phone and reiterates that they do NOT have the order. I say ma’am, I have the receipt from the online order. I literally read the receipt to her word for word…. Including the store location. I offered the confirmation number. Woman #1 tells me that I need to call customer service about the issue because the order is wrong. I explain to her that the receipt for what I ordered is NOT WRONG. I go on. To explain to her that the pizzas are for my daughter’s birthday the following day and I just want to get the matter resolved. Her response to me was “ I DO NOT CARE!” She yelled as she said this. I confronted her about her tone and unprofessional behaviors amongst her staff… noting that the 1st call the workers were cursing about having to look for the order. She repeated, “I DO NOT CARE!” (yelling) Then she hung up the phone. That call lasted 7 minutes.I immediately called back. The male answered the call. I asked to speak to a manger. He hands the phone to woman #1, the person who hung up in my face. I confront her about her behavior and ask for her name… she refused to give me her name. She tells me that she doesn’t want to speak to me, and that I need to call customer service and HANGS UP AGAIN!While I understand that fast food is a challenging and demanding industry, all of these workers that worked that shift should be FIRED! They held no sense of common courtesy or pride in their job. AT THE VERY LEAST they could have offered to place another order over the phone. Also they never looked up the order by confirmation #. After explaining for a 2nd time how important the pizza’s were for my daughter’s 3rd Birthday Party… to have a response of “I DON’T CARE!” is extremely upsetting. I will never patronize at this location ever again.
Restaurantji Recommends
Pizza Hut gave me the wrong breadsticks and they never delivered the drinks that I ordered and never gave me my money back.
This location has to be the worst in the country. Didn’t receive our order until 2 hours after we placed it even though delivery time was 25 minutes. And when we finally did get it, it was cold.
Great staff. Pizza is always ready for pick up and hot.
Good most of the time. But I’m hoping they can get better. They just threw it together
ordered 2 pizzas, waited over an hour, only received 1 pizza, store will not answer the phone. Gluckstadt pizza hut should be permanently closed. Have issues every single time I order from this place.