Went to Kroger for one item and arrived at 3:45pm when they advertise to be closing at 4pm. I was rudely turned away by Manager on Duty (I believe his name was Samuel). If you advertise that you're open until 4pm then that means customers may enter your establishment until that time. I know it's inconvenient for the workers BUT I've worked in grocery stores on holidays before & you know that you're "off time" isn't going to be exact. Please DO better Kroger & stick to your standards! I've seen better!
Joe B.
love this place workers really nice my kid spilled his drink and I offered to clean it up but they went out of there way to clean it up great staff 10/10 recommend
Sarah H.
I've bought ground beef, 2 packs of pork chops and 2 packages of chicken breasts. All at different times in the past 2 months and they have ALL been spoiled. I opened some up the next day or 2 to a putrid smell and starting to turn gray and thought, well no big deal, maybe I should make them day of. It is very hot after all. So twice now I have opened them the same day and the pork chops were still gray underneath each other and smelled like sweet expired sour cream . The hamburger meat also grayed the next day and smelled terrible as well and finally, tonight, was the final straw. I spent $17 on a whole large pack of heritage farms chicken breasts. (I spent a bit more thinking maybe the higher quality wouldn't be spoiled.) Wrong! I opened it right away as soon as I got home and it smelled like sulfur/rotten eggs. I reported it to the online chat -which disconnected me 5 times before I could finish the procedure - I received a $17 credit at least but I will no longer be buying meat here if I can help it. I've had food poisoning one too many times, have several chronic health conditions and I'm just not into gambling with food like that. I just wanted to shop at my local store and cook dinner. If any owners and managers read this PLEASE look into how the meat is being stored. Something is terribly wrong. It's being shipped late, sitting outside, not being kept cool enough or something. Please fix this or not only will people be afraid to buy meat or shop there but someone could wind up in the hospital. This is dangerous.
Tim J.
Absolutely the worse Kroger I have ever been to. I've lived in 10 different cities and never seen this poor excuse for a Kroger. Just a few of Many observations:1) all carts in the parking lot and none that work in the store!2) 2 checkout lines open with 20+ people in each and 4+ employees talking to each other while on their phones 3) stacks of boxes full of merchandise and none on the shelvesGo down the road to South Haven or even Better go to Hernando
Abby R.
I've been going to this Kroger for more than 28 years. They used to be great but now not so much. DO NOT get delivery. Instacart drivers/shoppers are too lazy to look for items and will buy their things on your dime. I was told they were out of several items all brands (cat litter, roasted chicken, french onion dip) I went up there my self and low an behold there they were. Yes they are thieves. I'm out about $45 dollars for items that I did not order or receive. Kroger won't do anything because Insta cart employees do the shopping. Instacart claims that since it was Kroger that billed my card that it is their responsiblity. (legal loophole)Kroger's point system is worthless. Had 300 points in mid December that were gone by January 1st. I rarely get to use the points I get because they expire much quicker than they claim. I've had coupons for points that were never applied.The only reasons I shopped at Kroger was for the points and delivery service. Piggly Wiggly here I come.
Nicole Tucker
Two weeks ago they gave away my groceries, didn’t refill my grocery order due to low staffing, and gave no refund. I have done weekly Kroger grocery pickup orders for some time now. Sometimes they’re slammed/frazzled due to low staffing. That is totally understandable. It seems like a hectic job. However, the new woman they’ve put in the pickup position has been very unnecessarily rude and has very poor customer service skills. There’s a whole list of “horror stories” from myself and several people I know. I get it. Don’t do business with Kroger pickup anymore. It’s not worth the stress or headache. But I’d just like to say that I’m very disappointed in Kroger that I still haven’t gotten my refund for my order of groceries that they gave away to someone else. The only solution management had at the time of the incident was to give me a number to call to get a refund through them because they were to short staffed to fill the order again. That was November 22nd and the only thing I’ve received is an email that I’ve attached that states I’d have a refund in 7-10 days. That was 14 days ago and I haven’t heard anything else.
Bob Bakken
This store has items sometimes the other Kroger down the street does not have.
Kevin P.
There grocery pickup is a joke. I had pickup times moved out 3 hours 3 times in a row. And they called me a half hour before pickup time. Get your stuff together!
PatricknTara Duncan
This store is horribly managed. Why offer pickup service if you can’t fulfill any orders? In the last month, my orders have been canceled for no reason, delayed by hours or a day, and the wait time is ridiculous.
Bob Bakken
Money services counter needs to be open longer than 4 pm.
I highly recommend the PHARMACY at this Kroger! I cannot vouch for the rest of the store but the pharmacy is easy to reach, get prescriptions filled in a timely manner, they don't try to make decisions on what you can and cannot have of what your OWN DOCTOR has prescribed like Walgreens and CVS think they have a right to do. They do what they're supposed to do: Fill and Refill Prescriptions which is all we need! And they apply coupon codes and the other Big pharmacies stopped doing that!
Cristabel C.
This is the absolute WORST Kroger known to man! There's not even enough space to explain what I hate about it. But the layout is horrible, the amount of checkouts open per the ratio of people checking out is the most laughable joke of all. Like why are there 30 people with a line so long it's going down the food aisle? And there are so many self checkout kiosks that are NEVER open. Maybe one. So one self-checkout and 2 regular checkouts with 80 people waiting to checkout. You do the math. Don't waste your time. I've seen people leave basketfuls of groceries and just walk out. It's tragic. I'll drive to Southaven to go to Kroger, at least there's an incentive with Starbucks.
Robin F
Helpful, Courteous Staff.
Beth Lynn
Please update your hours on the Kroger app!! Finally got out of the house to grocery shop Friday evening about 11. Double checked the website to make sure they were open. Got there and the doors were locked. I have no problem with closing, however a corporation this size should have be able to update the hours on their own app.
Grace Jerden
I was told that Olive Branch Kroger had a new manager, so I shopped there this morning. It’s the same old same old. There were long lines, and customers were sacking there own groceries. While I was standing in line, I saw 3 managers. One called for more lines to be opened and they were. However, not one manager helped sack groceries. I guess it was beneath them. I heard one customer comment how they couldn’t find people to work. I said not so. They had good people working there for years until the previous manager came. I, personally, overheard employees being told off and snide and sarcastic comments made by said manager. Kroger has a management problem. I haven’t been there for over 2 months and haven’t missed it. I go to other stores that give me good customer service.
Went to Kroger for one item and arrived at 3:45pm when they advertise to be closing at 4pm. I was rudely turned away by Manager on Duty (I believe his name was Samuel). If you advertise that you're open until 4pm then that means customers may enter your establishment until that time. I know it's inconvenient for the workers BUT I've worked in grocery stores on holidays before & you know that you're "off time" isn't going to be exact. Please DO better Kroger & stick to your standards! I've seen better!
love this place workers really nice my kid spilled his drink and I offered to clean it up but they went out of there way to clean it up great staff 10/10 recommend
I've bought ground beef, 2 packs of pork chops and 2 packages of chicken breasts. All at different times in the past 2 months and they have ALL been spoiled. I opened some up the next day or 2 to a putrid smell and starting to turn gray and thought, well no big deal, maybe I should make them day of. It is very hot after all. So twice now I have opened them the same day and the pork chops were still gray underneath each other and smelled like sweet expired sour cream . The hamburger meat also grayed the next day and smelled terrible as well and finally, tonight, was the final straw. I spent $17 on a whole large pack of heritage farms chicken breasts. (I spent a bit more thinking maybe the higher quality wouldn't be spoiled.) Wrong! I opened it right away as soon as I got home and it smelled like sulfur/rotten eggs. I reported it to the online chat -which disconnected me 5 times before I could finish the procedure - I received a $17 credit at least but I will no longer be buying meat here if I can help it. I've had food poisoning one too many times, have several chronic health conditions and I'm just not into gambling with food like that. I just wanted to shop at my local store and cook dinner. If any owners and managers read this PLEASE look into how the meat is being stored. Something is terribly wrong. It's being shipped late, sitting outside, not being kept cool enough or something. Please fix this or not only will people be afraid to buy meat or shop there but someone could wind up in the hospital. This is dangerous.
Absolutely the worse Kroger I have ever been to. I've lived in 10 different cities and never seen this poor excuse for a Kroger. Just a few of Many observations:1) all carts in the parking lot and none that work in the store!2) 2 checkout lines open with 20+ people in each and 4+ employees talking to each other while on their phones 3) stacks of boxes full of merchandise and none on the shelvesGo down the road to South Haven or even Better go to Hernando
I've been going to this Kroger for more than 28 years. They used to be great but now not so much. DO NOT get delivery. Instacart drivers/shoppers are too lazy to look for items and will buy their things on your dime. I was told they were out of several items all brands (cat litter, roasted chicken, french onion dip) I went up there my self and low an behold there they were. Yes they are thieves. I'm out about $45 dollars for items that I did not order or receive. Kroger won't do anything because Insta cart employees do the shopping. Instacart claims that since it was Kroger that billed my card that it is their responsiblity. (legal loophole)Kroger's point system is worthless. Had 300 points in mid December that were gone by January 1st. I rarely get to use the points I get because they expire much quicker than they claim. I've had coupons for points that were never applied.The only reasons I shopped at Kroger was for the points and delivery service. Piggly Wiggly here I come.
Two weeks ago they gave away my groceries, didn’t refill my grocery order due to low staffing, and gave no refund. I have done weekly Kroger grocery pickup orders for some time now. Sometimes they’re slammed/frazzled due to low staffing. That is totally understandable. It seems like a hectic job. However, the new woman they’ve put in the pickup position has been very unnecessarily rude and has very poor customer service skills. There’s a whole list of “horror stories” from myself and several people I know. I get it. Don’t do business with Kroger pickup anymore. It’s not worth the stress or headache. But I’d just like to say that I’m very disappointed in Kroger that I still haven’t gotten my refund for my order of groceries that they gave away to someone else. The only solution management had at the time of the incident was to give me a number to call to get a refund through them because they were to short staffed to fill the order again. That was November 22nd and the only thing I’ve received is an email that I’ve attached that states I’d have a refund in 7-10 days. That was 14 days ago and I haven’t heard anything else.
This store has items sometimes the other Kroger down the street does not have.
There grocery pickup is a joke. I had pickup times moved out 3 hours 3 times in a row. And they called me a half hour before pickup time. Get your stuff together!
This store is horribly managed. Why offer pickup service if you can’t fulfill any orders? In the last month, my orders have been canceled for no reason, delayed by hours or a day, and the wait time is ridiculous.
Money services counter needs to be open longer than 4 pm.
Restaurantji Recommends
I highly recommend the PHARMACY at this Kroger! I cannot vouch for the rest of the store but the pharmacy is easy to reach, get prescriptions filled in a timely manner, they don't try to make decisions on what you can and cannot have of what your OWN DOCTOR has prescribed like Walgreens and CVS think they have a right to do. They do what they're supposed to do: Fill and Refill Prescriptions which is all we need! And they apply coupon codes and the other Big pharmacies stopped doing that!
This is the absolute WORST Kroger known to man! There's not even enough space to explain what I hate about it. But the layout is horrible, the amount of checkouts open per the ratio of people checking out is the most laughable joke of all. Like why are there 30 people with a line so long it's going down the food aisle? And there are so many self checkout kiosks that are NEVER open. Maybe one. So one self-checkout and 2 regular checkouts with 80 people waiting to checkout. You do the math. Don't waste your time. I've seen people leave basketfuls of groceries and just walk out. It's tragic. I'll drive to Southaven to go to Kroger, at least there's an incentive with Starbucks.
Helpful, Courteous Staff.
Please update your hours on the Kroger app!! Finally got out of the house to grocery shop Friday evening about 11. Double checked the website to make sure they were open. Got there and the doors were locked. I have no problem with closing, however a corporation this size should have be able to update the hours on their own app.
I was told that Olive Branch Kroger had a new manager, so I shopped there this morning. It’s the same old same old. There were long lines, and customers were sacking there own groceries. While I was standing in line, I saw 3 managers. One called for more lines to be opened and they were. However, not one manager helped sack groceries. I guess it was beneath them. I heard one customer comment how they couldn’t find people to work. I said not so. They had good people working there for years until the previous manager came. I, personally, overheard employees being told off and snide and sarcastic comments made by said manager. Kroger has a management problem. I haven’t been there for over 2 months and haven’t missed it. I go to other stores that give me good customer service.