This place was HORRIBLE. Im not one to make a scene at restaurants but this was just ridiculous. We came me my mom and aunt we were the first customers from the time they opened, mind you all I ordered was a SIDE, 1hour later and everyone around me finished their food and my only order of a SIDE still had not arrived. Finally it arrived my side of potato's dried up and old as all get out. A shame. Manager didn't even seem bothered. I recommend they shut the place down.
Jarrod S.
Came in for late dinner alone as business traveler and sat at the bar. Bar tender was hustling and the fresh bread made up for the slow service. Had the steak/ chicken tenders (their signature item) and it was above average but nothing to party about lol. The steak was okay but the chicken tenders were def made fresh and tender. Only had water to drink work night lol. Not bad meal for 20 bucks.
Me Me
There was no host on duty. Many customers left because of the long wait for someone to look over and notice people needed to be seated. We weren’t given a lunch menu and had to specifically ask if the lunch menu was available. Once our waiter brought our food, he disappeared for about 30 minutes. It was discussed among waiting patrons that he was having to also work in the kitchen. The adjoining area waitress only had 3 customers, but spent 99% of her time with one single diner the entire time - over 1 1/2 hours we were there, so getting assistance from her was out of the question. Once our waiter reappeared, he then had a lot more customers, so drink refills and a to-go box didn’t happen. It took an additional 40 minutes to get the ticket, then about 20 minutes to flag someone else down so we could pay. This is purely bad management. The number of customers aren’t divided up properly between waitstaff. Our waiter had over 6 tables and obviously had additional duties compared to the adjoining area waitress’ 3 customers. He was an extremely polite young man. We felt bad that he was being overworked and mistreated by management and other workers, but tipping isn’t an option when you don’t get proper service. The food was ok. The rolls and butter didn’t have much flavor. The sweet tea wasn’t good. It was barely sweet and there was no sugar on the tables. The ranch dressing had no flavor. The bacon on items wasn’t cooked nearly long enough. We used to dine here years ago and it was always great. We stopped going when prices drastically increased. We only went today because not much else was open for the holiday. We definitely won’t be returning. It’s not worth the aggravation.
Travis Rainey
Went in round 3 on a Sunday the place was empty, we decided to give them a chance although place was nasty we were thinking short staff but ordered anyway food came out salmon was over cooked, salt and pepper containers had spider webs on it from not being cleaned or changed. Chicken tenders were half cooked.Flat out bad experience, though it was just us, but a lady was seated a few tables away had issues with her food as well. Never stepping foot in another O'Charley's again. Would not recommend this place to anyone.
Marilyn S.
There was no host on duty. Many customers left because of the long wait for someone to look over and notice people needed to be seated. We weren't given a lunch menu and had to specifically ask if the lunch menu was available. Once our waiter brought our food, he disappeared for about 30 minutes. It was discussed among waiting patrons that he was having to also work in the kitchen. The adjoining area waitress only had 3 customers, but spent 99% of her time with one single diner the entire time - over 1 1/2 hours we were there, so getting assistance from her was out of the question. Once our waiter reappeared, he then had a lot more customers, so drink refills and a to-go box didn't happen. It took an additional 40 minutes to get the ticket, then about 20 minutes to flag someone else down so we could pay. This is purely bad management. The number of customers aren't divided up properly between waitstaff. Our waiter had over 6 tables and obviously had additional duties compared to the adjoining area waitress' 3 customers. He was an extremely polite young man. We felt bad that he was being overworked and mistreated by management and other workers, but tipping isn't an option when you don't get proper service. The food was ok. The rolls and butter didn't have much flavor. The sweet tea wasn't good. It was barely sweet and there was no sugar on the tables. The ranch dressing had no flavor. The bacon on items wasn't cooked nearly long enough. We used to dine here years ago and it was always great. We stopped going when prices drastically increased. We only went today because not much else was open for the holiday. We definitely won't be returning. It's not worth the aggravation.
Burnett Marus
O’Charleys had outstanding food. Classic cheeseburger is terrific…California Chicken salad also high marks. Service…glacier slow. The manager was keeping everything flowing but he couldn’t be everywhere.
Matthew C.
Haven't been here in years and I see why. Food was late and terrible. Service was less than mediocre. Waitress forgot our sides and brought us the wrong drinks TWICE. I am definitely not going back and I see why I quit going so long ago.
Dewayne McCrary
The Louisiana sirloin was great. We had our food to the table in about 15 minutes which is unusual for any restaurant. They didn't have that many staff in the place but they were really fast. Whoever was making the drinks at the bar didn't have their act together. That was probably the worst Long Island Iced Tea I've ever had. I would revisit.
Jeff Allen
We were told it would be 90 minutes to be seated. After we were seated we ordered our food our appetizer never came. They brought us our main dinner and my wife had ordered broccoli and they brought her french fries. I had ordered for my side the soup and they brought it with my dinner and it was cold. The waitress spent more time up front at the main desk or at the bar then she did on the floor we were never got a refill on our drinks my wife never got her broccoli I finally got a bowl of hot soup that was after my meal due to the waitress not showing up until the meal was done. Will not go back
Sally B.
Dined here from about 2 pm to 3 on Tuesday April 4th. The food was excellent and our young, female wait person was friendly, helpful and sweet. When they were out of the draft beer my husband wanted, a young man brought him one to try from the fresh keg. From the moment we stepped in, we felt like valued customers. The steaks, shrimp and sides were just what we needed before our long flights home. Thanks to all the staff.Parking: Large parking lot
Really great service, and awesome experience. The food was delicious! My server was Ashley and she was very amazing! She went above and beyond to make sure that I had everything I needed and more !
Sally B.
Grat food and service. Dined here from about 2 pm to 3 on Tuesday April 4th. The food was excellent and our young, female wait person was friendly, helpful and sweet. When they were out of the draft beer my husband wanted, a young man brought him one to try from the fresh keg. From the moment we stepped in, we felt like valued customers. The steaks, shrimp and sides were just what we needed before our long flights home. Thanks to all the staff.
Lisa C.
I ordered Cobb Salads for my husband and I for curbside pickup , the order was incorrect they had 2 half side salads with no dressing . my husband took the salads back inside the order was corrected but when we returned home to start eating the grilled chicken had been taken out of the refrigerator. it was hard and ice cold lettuce was not fresh and there was a hair in my salad . Needless to say we won't eat there ever again I was angry and disgusted. This location was in Pearl MS on Riverwind Drive .
Syreeta Wright
Ordered the catfish filet meal and I received overcooked catfish nuggets. I also ordered a slice of key lime pie and it looks like slime!!! This is my third time ordering within this year and each time my order was not correct. I ordered Cajun chicken pasta for delivery and it was only noodles! I ordered the surf n turf and they tried to disguise the chicken strips as cod!! I AM BEYOND DONE WITH THIS PLACE. I don’t see them being in business long AT ALL!!
Tara Hinkley
Zoe was an awesome and funny server; friendliest server I’ve had in a long time at any restaurant. Went out of her way to give us a great experience and deserves a heck of a raise.Food was excellent as well. Recommend the fried pickles and ribs!
This place was HORRIBLE. Im not one to make a scene at restaurants but this was just ridiculous. We came me my mom and aunt we were the first customers from the time they opened, mind you all I ordered was a SIDE, 1hour later and everyone around me finished their food and my only order of a SIDE still had not arrived. Finally it arrived my side of potato's dried up and old as all get out. A shame. Manager didn't even seem bothered. I recommend they shut the place down.
Came in for late dinner alone as business traveler and sat at the bar. Bar tender was hustling and the fresh bread made up for the slow service. Had the steak/ chicken tenders (their signature item) and it was above average but nothing to party about lol. The steak was okay but the chicken tenders were def made fresh and tender. Only had water to drink work night lol. Not bad meal for 20 bucks.
There was no host on duty. Many customers left because of the long wait for someone to look over and notice people needed to be seated. We weren’t given a lunch menu and had to specifically ask if the lunch menu was available. Once our waiter brought our food, he disappeared for about 30 minutes. It was discussed among waiting patrons that he was having to also work in the kitchen. The adjoining area waitress only had 3 customers, but spent 99% of her time with one single diner the entire time - over 1 1/2 hours we were there, so getting assistance from her was out of the question. Once our waiter reappeared, he then had a lot more customers, so drink refills and a to-go box didn’t happen. It took an additional 40 minutes to get the ticket, then about 20 minutes to flag someone else down so we could pay. This is purely bad management. The number of customers aren’t divided up properly between waitstaff. Our waiter had over 6 tables and obviously had additional duties compared to the adjoining area waitress’ 3 customers. He was an extremely polite young man. We felt bad that he was being overworked and mistreated by management and other workers, but tipping isn’t an option when you don’t get proper service. The food was ok. The rolls and butter didn’t have much flavor. The sweet tea wasn’t good. It was barely sweet and there was no sugar on the tables. The ranch dressing had no flavor. The bacon on items wasn’t cooked nearly long enough. We used to dine here years ago and it was always great. We stopped going when prices drastically increased. We only went today because not much else was open for the holiday. We definitely won’t be returning. It’s not worth the aggravation.
Went in round 3 on a Sunday the place was empty, we decided to give them a chance although place was nasty we were thinking short staff but ordered anyway food came out salmon was over cooked, salt and pepper containers had spider webs on it from not being cleaned or changed. Chicken tenders were half cooked.Flat out bad experience, though it was just us, but a lady was seated a few tables away had issues with her food as well. Never stepping foot in another O'Charley's again. Would not recommend this place to anyone.
There was no host on duty. Many customers left because of the long wait for someone to look over and notice people needed to be seated. We weren't given a lunch menu and had to specifically ask if the lunch menu was available. Once our waiter brought our food, he disappeared for about 30 minutes. It was discussed among waiting patrons that he was having to also work in the kitchen. The adjoining area waitress only had 3 customers, but spent 99% of her time with one single diner the entire time - over 1 1/2 hours we were there, so getting assistance from her was out of the question. Once our waiter reappeared, he then had a lot more customers, so drink refills and a to-go box didn't happen. It took an additional 40 minutes to get the ticket, then about 20 minutes to flag someone else down so we could pay. This is purely bad management. The number of customers aren't divided up properly between waitstaff. Our waiter had over 6 tables and obviously had additional duties compared to the adjoining area waitress' 3 customers. He was an extremely polite young man. We felt bad that he was being overworked and mistreated by management and other workers, but tipping isn't an option when you don't get proper service. The food was ok. The rolls and butter didn't have much flavor. The sweet tea wasn't good. It was barely sweet and there was no sugar on the tables. The ranch dressing had no flavor. The bacon on items wasn't cooked nearly long enough. We used to dine here years ago and it was always great. We stopped going when prices drastically increased. We only went today because not much else was open for the holiday. We definitely won't be returning. It's not worth the aggravation.
O’Charleys had outstanding food. Classic cheeseburger is terrific…California Chicken salad also high marks. Service…glacier slow. The manager was keeping everything flowing but he couldn’t be everywhere.
Haven't been here in years and I see why. Food was late and terrible. Service was less than mediocre. Waitress forgot our sides and brought us the wrong drinks TWICE. I am definitely not going back and I see why I quit going so long ago.
The Louisiana sirloin was great. We had our food to the table in about 15 minutes which is unusual for any restaurant. They didn't have that many staff in the place but they were really fast. Whoever was making the drinks at the bar didn't have their act together. That was probably the worst Long Island Iced Tea I've ever had. I would revisit.
We were told it would be 90 minutes to be seated. After we were seated we ordered our food our appetizer never came. They brought us our main dinner and my wife had ordered broccoli and they brought her french fries. I had ordered for my side the soup and they brought it with my dinner and it was cold. The waitress spent more time up front at the main desk or at the bar then she did on the floor we were never got a refill on our drinks my wife never got her broccoli I finally got a bowl of hot soup that was after my meal due to the waitress not showing up until the meal was done. Will not go back
Dined here from about 2 pm to 3 on Tuesday April 4th. The food was excellent and our young, female wait person was friendly, helpful and sweet. When they were out of the draft beer my husband wanted, a young man brought him one to try from the fresh keg. From the moment we stepped in, we felt like valued customers. The steaks, shrimp and sides were just what we needed before our long flights home. Thanks to all the staff.Parking: Large parking lot
Restaurantji Recommends
Really great service, and awesome experience. The food was delicious! My server was Ashley and she was very amazing! She went above and beyond to make sure that I had everything I needed and more !
Grat food and service. Dined here from about 2 pm to 3 on Tuesday April 4th. The food was excellent and our young, female wait person was friendly, helpful and sweet. When they were out of the draft beer my husband wanted, a young man brought him one to try from the fresh keg. From the moment we stepped in, we felt like valued customers. The steaks, shrimp and sides were just what we needed before our long flights home. Thanks to all the staff.
I ordered Cobb Salads for my husband and I for curbside pickup , the order was incorrect they had 2 half side salads with no dressing . my husband took the salads back inside the order was corrected but when we returned home to start eating the grilled chicken had been taken out of the refrigerator. it was hard and ice cold lettuce was not fresh and there was a hair in my salad . Needless to say we won't eat there ever again I was angry and disgusted. This location was in Pearl MS on Riverwind Drive .
Ordered the catfish filet meal and I received overcooked catfish nuggets. I also ordered a slice of key lime pie and it looks like slime!!! This is my third time ordering within this year and each time my order was not correct. I ordered Cajun chicken pasta for delivery and it was only noodles! I ordered the surf n turf and they tried to disguise the chicken strips as cod!! I AM BEYOND DONE WITH THIS PLACE. I don’t see them being in business long AT ALL!!
Zoe was an awesome and funny server; friendliest server I’ve had in a long time at any restaurant. Went out of her way to give us a great experience and deserves a heck of a raise.Food was excellent as well. Recommend the fried pickles and ribs!