If I could get less than a 1 I would paid 50$ for a cookie to pick up for a birthday and was there at 6:30 they were closed supposed to be open until 7 don’t waste your time with this company on
Atmosphere: 1
Food: 1
Service: 1
Hunter Falls
It has good service and it is really good
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie, Buy 5 Cookies and Get 1 Free
Mason Leblanc
The lady was SO RUDE! I was with elderly grandparents and they needed something on their stomach, the mall was just opening and some stores weren’t open yet, so I walked by and asked if they were open yet and she sarcastically said “no we’re not open, we just have the lights on” and shook her head, you’re selling COOKIES and can’t have a lil bit of good service, smh, don’t buy a single thing from them
Daniel Kayal
Got 2 cookie cake slices, the girl behind the counter was very nice and fast service.
Atmosphere: 5
Food: 5
Service: 5
Min Buggy
best cookies ever!! ??
Atmosphere: 5
Food: 5
Service: 5
Shana Barnes
I came up to the station 1st time only to find only gingerbread men and No staff for 5 min we decided to began our journey, upon finally leaving I gave it one more try and behold there were more options so I took advantage but not before I got in line and other were letting others get in line before me. I ignored it, sine no one else paid attention to it. The lady with the red hair and the other lady helped me with my order without confrontation and I was so excited I went to tell my family about the cookies cause it’s been a while since we’ve been to one in a while so it was a treat and once I did and they went over and beyond my disappointment…it was not the experience of my 20 + years of customer service as a cashier, sales, and restaurant. Customer service is essential and you’re taught customer is always right….even when there’re wrong. Your smile and presentation goes a long way just like your attitude and demeanor. Jobs are not hard to come by good work ethic is…#you are a customer at some point do your job like you love it or change jobs. Let’s talk about it!!!!!
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Regular Cookies
Shawn O'Neal
A young woman came from the back of the store and took a lady’s order. I told the young woman we were all standing in line. I was in line and several women were behind me. One even asked if I was in line. Im not sure why this young lady thought we were standing there. Nonetheless, after I made the person aware that we were in line, she took offense to the way I said it. I don’t know what my next comment was, but I wasn’t rude intentionally however, this young woman seemed to have some sort of meltdown. Physically, she’s got something going on, so I get it. I don’t have a problem with that, but don’t make me the problem. So the gentleman decided to wait on me. I believe my comment triggered him when I said I don’t know what’s going on and I don’t think she does either. I get it. He said it was his daughter, so he took offense. Just a bunch of misunderstanding, but these people are absolutely horrible as humans. And it shows.
Atmosphere: 1
Food: 1
Service: 1
Em
Short blonde hair girl with the double chin was actively driving customers away with her rudeness and attitude problem. I ordered ahead and once I got there had to wait 10 minutes just for her to leave breakroom to help me and was immediately met with her raising her voice and rudely telling me she didn’t have a mobile order before even checking the computer. Then once she checked the computer and saw the order (10 minutes after I even ordered it) she told me to go stand away. So I did and watched as she took 4 other peoples orders before even doing my already ordered cookies. (Abunch of people in line left after seeing how she was acting) Finally she found time for my order and made it, when I stood there waiting to order an additional cookie, she yelled at me “it’s already paid for isn’t it” in the nastiest attitude and a mean look. I remained nice and explained that I wanted another cookie. I noticed when I got home that the cookie was completely raw which seems intentional and extremely unsafe to give out. I didn’t respond to her attitude and rudeness, I didn’t instigate, although I should have, because as a paying customer that frequencies this cookie shop Id atleast like to be talked to like a human being and I hope that the short blonde hair lady finds her peace maybe try therapy instead of taking out her anger on random people. Any business keeping her employed is a recipe for lost customers in an already dying mall.
Atmosphere: 1
Food: 1
Service: 1
Doyle Carpenter
No staff out front, they are all sitting in the office area eating food and staring at the computer....great way to do business...guess I'll get a cookie elsewhere.
Lori E.
Every time we go here there are hardly any cookies. A lot of empty trays on display.
The cookies are amazing and Tamara is always super friendly! Our family loves coming here for a treat!
Fonda W.E.
Great people and great cookies. We’ve become something like regulars here since this is my daughters favorite place to get an after school treat. The people there are so kind and helpful. We have a pleasant experience every time we stop by.
Julion Roberts
I had to call 3 times to get a response and when I did a young girl asked me first what time I needed my order by and when I responded that I just needed it tonight she paused for so long that I had to make sure someone was still on the line. Upon doing so I was met with her almost yelling "WHAT TIME? I NEED TO KNOW WHAT TIME! WE CLOSE AT 6!" while cutting off any reply. Guess this is why you can't find many Great American Cookies around RIP
Tracy C.
AMAAAAAAAZZZZZINNNNGGGGGGGCOOKIES AND CUSTOMER SERVICE....The fact that the mall in Asheville is complete s*** this place is still 5 stars all the way. As for all you petty cookie stealing people please try to be better. I hear Lane Bryant is hiring if you need a job..... 5 stars all the way. Got my cookie fixxxxxxxx....
Earthyy
Horrible service, old man and middle aged woman working there had a terrible attitude.
If I could get less than a 1 I would paid 50$ for a cookie to pick up for a birthday and was there at 6:30 they were closed supposed to be open until 7 don’t waste your time with this company on
Atmosphere: 1
Food: 1
Service: 1
It has good service and it is really good
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie, Buy 5 Cookies and Get 1 Free
The lady was SO RUDE! I was with elderly grandparents and they needed something on their stomach, the mall was just opening and some stores weren’t open yet, so I walked by and asked if they were open yet and she sarcastically said “no we’re not open, we just have the lights on” and shook her head, you’re selling COOKIES and can’t have a lil bit of good service, smh, don’t buy a single thing from them
Got 2 cookie cake slices, the girl behind the counter was very nice and fast service.
Atmosphere: 5
Food: 5
Service: 5
best cookies ever!! ??
Atmosphere: 5
Food: 5
Service: 5
I came up to the station 1st time only to find only gingerbread men and No staff for 5 min we decided to began our journey, upon finally leaving I gave it one more try and behold there were more options so I took advantage but not before I got in line and other were letting others get in line before me. I ignored it, sine no one else paid attention to it. The lady with the red hair and the other lady helped me with my order without confrontation and I was so excited I went to tell my family about the cookies cause it’s been a while since we’ve been to one in a while so it was a treat and once I did and they went over and beyond my disappointment…it was not the experience of my 20 + years of customer service as a cashier, sales, and restaurant. Customer service is essential and you’re taught customer is always right….even when there’re wrong. Your smile and presentation goes a long way just like your attitude and demeanor. Jobs are not hard to come by good work ethic is…#you are a customer at some point do your job like you love it or change jobs. Let’s talk about it!!!!!
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Regular Cookies
A young woman came from the back of the store and took a lady’s order. I told the young woman we were all standing in line. I was in line and several women were behind me. One even asked if I was in line. Im not sure why this young lady thought we were standing there. Nonetheless, after I made the person aware that we were in line, she took offense to the way I said it. I don’t know what my next comment was, but I wasn’t rude intentionally however, this young woman seemed to have some sort of meltdown. Physically, she’s got something going on, so I get it. I don’t have a problem with that, but don’t make me the problem. So the gentleman decided to wait on me. I believe my comment triggered him when I said I don’t know what’s going on and I don’t think she does either. I get it. He said it was his daughter, so he took offense. Just a bunch of misunderstanding, but these people are absolutely horrible as humans. And it shows.
Atmosphere: 1
Food: 1
Service: 1
Short blonde hair girl with the double chin was actively driving customers away with her rudeness and attitude problem. I ordered ahead and once I got there had to wait 10 minutes just for her to leave breakroom to help me and was immediately met with her raising her voice and rudely telling me she didn’t have a mobile order before even checking the computer. Then once she checked the computer and saw the order (10 minutes after I even ordered it) she told me to go stand away. So I did and watched as she took 4 other peoples orders before even doing my already ordered cookies. (Abunch of people in line left after seeing how she was acting) Finally she found time for my order and made it, when I stood there waiting to order an additional cookie, she yelled at me “it’s already paid for isn’t it” in the nastiest attitude and a mean look. I remained nice and explained that I wanted another cookie. I noticed when I got home that the cookie was completely raw which seems intentional and extremely unsafe to give out. I didn’t respond to her attitude and rudeness, I didn’t instigate, although I should have, because as a paying customer that frequencies this cookie shop Id atleast like to be talked to like a human being and I hope that the short blonde hair lady finds her peace maybe try therapy instead of taking out her anger on random people. Any business keeping her employed is a recipe for lost customers in an already dying mall.
Atmosphere: 1
Food: 1
Service: 1
No staff out front, they are all sitting in the office area eating food and staring at the computer....great way to do business...guess I'll get a cookie elsewhere.
Every time we go here there are hardly any cookies. A lot of empty trays on display.
Restaurantji Recommends
The cookies are amazing and Tamara is always super friendly! Our family loves coming here for a treat!
Great people and great cookies. We’ve become something like regulars here since this is my daughters favorite place to get an after school treat. The people there are so kind and helpful. We have a pleasant experience every time we stop by.
I had to call 3 times to get a response and when I did a young girl asked me first what time I needed my order by and when I responded that I just needed it tonight she paused for so long that I had to make sure someone was still on the line. Upon doing so I was met with her almost yelling "WHAT TIME? I NEED TO KNOW WHAT TIME! WE CLOSE AT 6!" while cutting off any reply. Guess this is why you can't find many Great American Cookies around RIP
AMAAAAAAAZZZZZINNNNGGGGGGGCOOKIES AND CUSTOMER SERVICE....The fact that the mall in Asheville is complete s*** this place is still 5 stars all the way. As for all you petty cookie stealing people please try to be better. I hear Lane Bryant is hiring if you need a job..... 5 stars all the way. Got my cookie fixxxxxxxx....
Horrible service, old man and middle aged woman working there had a terrible attitude.