I don’t know what has happened at the Belmont, NC McDonald’s in the last few months, but it has REALLY gone downhill!! My family & I go there at least once a week, and we have not received a correct order in months!! Food has been left out, wrong food has been received, wrong sizes received, etc… It is extremely frustrating!! And when you are buying meals for at least 4 people, that’s quite a bit of money these days! You would think with all of the new renovations they have done things would be running smoothly, but it is a DISASTER!!
Atmosphere: 1
Food: 3
Service: 1
Tyler Johnson
Used to have really fast drive throughservice, now they want to send you to the reserved spots for ANYTHING, I get it for large orders but for one sandwich and a drink with a 3 car line is rediculous
Atmosphere: 2
Food: 4
Service: 1
Dawn Heald
Drive through, parked, for lunch, Fish sandwich/ fries/ tea. The sandwich was so, so, good bun, small fish patty & a quarter slice American cheese , think it was a half, slice, folded, on edge of bun, not impressed for the price, fries were good, tea also. No napkins, so I walked in, no napkins, condiments, anywhere. Waited only a few minutes, a young man, graciously asked if I needed anything, napkins, ketchup, salt. Only been here once before, if you go inside, you have to order from a computer Kiosk, they have two, crash course in how to operate, while customers waited impatiently for their turn, self serve....anyway, won't be returning there. Gave service 4 stars, because one young man was attentive, pleasant and helpful. The fish filet sandwich was pitiful, the micro- bun ,was tasty, think I've given up on McDonald's, maybe if they bring the $1 menu back, like many places, quality has gone down, prices up, perfect storm of corporate greed. The customer service was the only redeeming quality, I miss the McDonalds of 10 years ago, even 5 years ago....
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: French Fries
Jena Aldridge
Customer service should get negative stars. Fast food should be...well...you guessed it. Fast. Convenient. Simple. Easy. And you may all hate working there, or hate the customers...either way I don't care. The manager is rude, the young girl at the counter doesn't even acknowledge people waiting, and after overhearing that we were a "problem order" that was enough for me. We weren't a "problem order", it was a machine/management/customer service problem. No one wants to assist you when there is an issue, and they certainly don't want to take your order. They just want you to rely on a kiosk that has "insufficient" methods of payment. If something is not working, out of order, or isn't ready to be utilized how about A SIGN? Or better yet, DON'T OFFER IT AS AN OPTION ON THE KIOSK. You have the capability of turning that feature off. They didn't even know that cash payments were being accepted, they thought it was for donations to the Ronald McDonald House. And since they didn't know what it was for, they initially weren't even going to correct the issue and give us our change, food, or even a refund. Food just thrown in the bag. Don't have to worry about assisting me with anything in the future; I will drive out of the way rather than deal with that.
Atmosphere: 1
Food: 2
Service: 1
TVPM B
Always cook bigger orders fresh to serve and they always taste the best, especially our 2 for $3.49 deals on mcchickens, mcdoubles, and small fries. Hands down the best tasting Micky D's around!!
Atmosphere: 5
Food: 5
Service: 5
Christine Eagan
Kiosk ordering is horrible. If you use cash you have to wait longer delaying your order. At the kiosk if you have questions no one is there to answer. Today it took use 25 minutes to get our order for 2 people and it wasn't correct. So we had to wait longer. Then had to return to the counter to wait for utensils, napkins and jelly not on the tray. And food was just lukewarm.
Atmosphere: 2
Food: 3
Service: 1
Ariel Lopez
A wonderful place, one of my favorites in this place. It is the first thing I do when I arrive here, go and have delicious burgers for lunch.
Atmosphere: 5
Food: 4
Service: 5
Angela Harris
What's the point in Mobile Order? When you order using the mobile app, one would think it's to save time and have your food ready when you arrive to pick it up. No. That's not the case, you order and pay online, go to the drive thru,give them a code and then they start to make the order.not when you order... What?? This is no different than just ordering at the drive thru. Make it make sense. And the prices are ridiculous!!!
Daisy Dawn
Disgusting even for McDonald’s standards.
Atmosphere: 1
Service: 2
Delmi Saravia
McDonalds is good but they always don't measure what I order today I ordered breakfast they didn't give me my burrito it's always like that they don't measure the food
Drive through wasn't moving so I went in to find: Traded employees for kiosk, no customer service. kiosk's are not user friendly AT ALL, wasted my lunch and money!! Used to eat once or twice a week here but won't be returning.
Atmosphere: 1
Service: 1
Jamie Abernathy
Miss food and food looks nasty ?
Atmosphere: 1
Food: 1
Service: 1
Yvonne Haynes
Great place, I did the self kiosk. Food came quick.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
D Davis
The absolute WORST!Stopped in for a quick bathroom break and a couple of burgers.NASTY bathrooms with toilet paper with poop all over the floor. Both toilets backed up.Pee all over seats. No one to help at counters. Only saw Hispanic workers in here who were speaking to each other in their dialect. Wth???Told employee about the condition of the bathrooms, and she literally said NOTHING and just gave me a blank stare!!The kiosk wouldn't print my receipt. Finally, I got an employees attention who hunted for over 5 minutes for my order. The quarter pounders looked more like dried up regular hamburgers. I have to wonder how this place stays in business.All employees were wearing attire that said Stanton?? Not McDonald's.Will NEVER stop at the Belmont, NC McDs ever again. There are too many other food options than to deal with such abject grossness!Do NOT recommend!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Quarter Pounder Hamburger
Tamy
I think this is probably the BEST McDonalds in all of North Carolina. Never had a bad order here. The employees are always kind and fast. Thank you!!
I don’t know what has happened at the Belmont, NC McDonald’s in the last few months, but it has REALLY gone downhill!! My family & I go there at least once a week, and we have not received a correct order in months!! Food has been left out, wrong food has been received, wrong sizes received, etc… It is extremely frustrating!! And when you are buying meals for at least 4 people, that’s quite a bit of money these days! You would think with all of the new renovations they have done things would be running smoothly, but it is a DISASTER!!
Atmosphere: 1
Food: 3
Service: 1
Used to have really fast drive throughservice, now they want to send you to the reserved spots for ANYTHING, I get it for large orders but for one sandwich and a drink with a 3 car line is rediculous
Atmosphere: 2
Food: 4
Service: 1
Drive through, parked, for lunch, Fish sandwich/ fries/ tea. The sandwich was so, so, good bun, small fish patty & a quarter slice American cheese , think it was a half, slice, folded, on edge of bun, not impressed for the price, fries were good, tea also. No napkins, so I walked in, no napkins, condiments, anywhere. Waited only a few minutes, a young man, graciously asked if I needed anything, napkins, ketchup, salt. Only been here once before, if you go inside, you have to order from a computer Kiosk, they have two, crash course in how to operate, while customers waited impatiently for their turn, self serve....anyway, won't be returning there. Gave service 4 stars, because one young man was attentive, pleasant and helpful. The fish filet sandwich was pitiful, the micro- bun ,was tasty, think I've given up on McDonald's, maybe if they bring the $1 menu back, like many places, quality has gone down, prices up, perfect storm of corporate greed. The customer service was the only redeeming quality, I miss the McDonalds of 10 years ago, even 5 years ago....
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: French Fries
Customer service should get negative stars. Fast food should be...well...you guessed it. Fast. Convenient. Simple. Easy. And you may all hate working there, or hate the customers...either way I don't care. The manager is rude, the young girl at the counter doesn't even acknowledge people waiting, and after overhearing that we were a "problem order" that was enough for me. We weren't a "problem order", it was a machine/management/customer service problem. No one wants to assist you when there is an issue, and they certainly don't want to take your order. They just want you to rely on a kiosk that has "insufficient" methods of payment. If something is not working, out of order, or isn't ready to be utilized how about A SIGN? Or better yet, DON'T OFFER IT AS AN OPTION ON THE KIOSK. You have the capability of turning that feature off. They didn't even know that cash payments were being accepted, they thought it was for donations to the Ronald McDonald House. And since they didn't know what it was for, they initially weren't even going to correct the issue and give us our change, food, or even a refund. Food just thrown in the bag. Don't have to worry about assisting me with anything in the future; I will drive out of the way rather than deal with that.
Atmosphere: 1
Food: 2
Service: 1
Always cook bigger orders fresh to serve and they always taste the best, especially our 2 for $3.49 deals on mcchickens, mcdoubles, and small fries. Hands down the best tasting Micky D's around!!
Atmosphere: 5
Food: 5
Service: 5
Kiosk ordering is horrible. If you use cash you have to wait longer delaying your order. At the kiosk if you have questions no one is there to answer. Today it took use 25 minutes to get our order for 2 people and it wasn't correct. So we had to wait longer. Then had to return to the counter to wait for utensils, napkins and jelly not on the tray. And food was just lukewarm.
Atmosphere: 2
Food: 3
Service: 1
A wonderful place, one of my favorites in this place. It is the first thing I do when I arrive here, go and have delicious burgers for lunch.
Atmosphere: 5
Food: 4
Service: 5
What's the point in Mobile Order? When you order using the mobile app, one would think it's to save time and have your food ready when you arrive to pick it up. No. That's not the case, you order and pay online, go to the drive thru,give them a code and then they start to make the order.not when you order... What?? This is no different than just ordering at the drive thru. Make it make sense. And the prices are ridiculous!!!
Disgusting even for McDonald’s standards.
Atmosphere: 1
Service: 2
McDonalds is good but they always don't measure what I order today I ordered breakfast they didn't give me my burrito it's always like that they don't measure the food
Restaurantji Recommends
Drive through wasn't moving so I went in to find: Traded employees for kiosk, no customer service. kiosk's are not user friendly AT ALL, wasted my lunch and money!! Used to eat once or twice a week here but won't be returning.
Atmosphere: 1
Service: 1
Miss food and food looks nasty ?
Atmosphere: 1
Food: 1
Service: 1
Great place, I did the self kiosk. Food came quick.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
The absolute WORST!Stopped in for a quick bathroom break and a couple of burgers.NASTY bathrooms with toilet paper with poop all over the floor. Both toilets backed up.Pee all over seats. No one to help at counters. Only saw Hispanic workers in here who were speaking to each other in their dialect. Wth???Told employee about the condition of the bathrooms, and she literally said NOTHING and just gave me a blank stare!!The kiosk wouldn't print my receipt. Finally, I got an employees attention who hunted for over 5 minutes for my order. The quarter pounders looked more like dried up regular hamburgers. I have to wonder how this place stays in business.All employees were wearing attire that said Stanton?? Not McDonald's.Will NEVER stop at the Belmont, NC McDs ever again. There are too many other food options than to deal with such abject grossness!Do NOT recommend!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Quarter Pounder Hamburger
I think this is probably the BEST McDonalds in all of North Carolina. Never had a bad order here. The employees are always kind and fast. Thank you!!
Atmosphere: 5
Food: 5
Service: 5