El Jalapeño Mexican Restaurant

1241 Whitsett St, Burlington
(336) 567-4249

Recent Reviews

Daisy Paz

I just called to place an order and a woman answered in the most bitter way without giving me options to order, and it is always the same when a man answers. Terrible service ?

Gabi R.

The service was AWFUL...its Sunday..went based on the FB pics...was definitely not that! The woman pretty much left me standing at the counter for some time....guy from the kitchen finally came out and took my order.....2 tacos and shrimp cocktail w/drink 31.00 Save your money....tacos were OK, shrimp cocktail was not good...very few shrimp and no flavor....sad I drove an hr for this....was missing southern California Mexican food

Edgar Gonzalez

Very rude people there, the young girls and the mom are very disrespectfulThe music is stupid loud in there, they also charge you extra for no reason. Be careful if you there check your bill before paying.Honestly there way better places to get Mexican food, with a lot of food trucks being way better than this place.Food was mediocre, but the service was horrible.No wonder why this place is always empty.Save the trouble and go somewhere else.Read the reviews, they all say the same!!

Atmosphere: 1

Food: 1

Service: 1

Stephanie Ponce

Terrible service from very rude workers

Dulce Vargas

Worst service if I could give them a zero I wouldn’t hesitate. I called to place my order and the girls on the phone were the rudest people I’ve ever encountered. I asked about the specials for the day and they told me to look on Facebook and hung up on me. One of the worst customer service I’ve experience. Truly unnecessary and disrespectful. Another time I called 2 hours before closing and they told me they were closing and wouldn’t take my order.. the one time I actually go to order the lady was so rude. When I told her I wanted 3 tacos she said I had to get 4 or they wouldn’t take my order. Honestly don’t bother going there, they have no manners and they are plain rude when they talk to you.

Atmosphere: 1

Food: 2

Service: 1

Jorge Perez

Terrible service, they are despots to treat the customer with faces and gestures that give them a lot to wish for, unfortunately they eat and live from many, mostly Latinos, hopefully they will always sell and eat from all the customers.

Elien Estugra

The attention is terrible and if they put promotions it is to sell if not, why do they put them

Daniela Marin

The wings were raw and one still came out with blood. We ordered 12 and they only gave us 6. And it took us a long time to pay because no one came out to charge us. TERRIBLE service 0/10.

Atmosphere: 1

Food: 1

Service: 1

Roberto Ayala

Terrible service and the wings almost flew out, they were raw and they also offered us an order of 12 wings and they only gave us 6

Atmosphere: 1

Food: 2

Service: 1

Carlos R

I placed an order for pick up and was charged a card fee and I understand that but the lady tipped herself without asking. the woman is a disgrace

REMIGIO NIETO

I called to place an orden and the lady that answered the phone was with a very bad attitude, I think that if you are running a business, you should take care of the

Atmosphere: 1

Food: 1

Service: 1

Nancy Lopez

The food is very

Atmosphere: 4

Food: 4

Service: 4

Mesh G

We have been here multiple times but never tried their Taco Tuesday until today. It’s freaking delicious…the Roja and Verde sauce combined was Devine…Extra spicy on TACOS..the best! ? ?️ We will definitely be coming back to this place ALWAYS…??

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Guacamole, Tacos with Grilled Vegetables, Huevos Con Chorizo

Brenda Secundino M

Food is very delicious but one thing is the customer service is horrible I stop going their because of the customer service I gave it another try it was Disappointment the owner should be aware of the type of server they have in their business customers service was bad .

Atmosphere: 3

Food: 5

Service: 1

Penny Bedair

Well lemme just say this about that. Horrible! Site says they close at 9, however, don't say they stop dine in at 7. Ok. So, itz take out but the lil 'seniorita' working was anything but nice, and 'sweet' was NOT in her vocabulary. Food - carne asada tacos, pasable. Cudnt wait to get us out the door. And.... attitude I cud,but won't express in Espanol....I'm from Tejas and comprende 100%<™body language. If I were on a deserted island, I wud eat lizards b4 I put up w.that attitude. How they r in business, I'm baffled but it IS NC ....no comprende' difference' in real deal Tex Mex and/or Mexico. Ive travelled the Country of Mexico and u.stand culture and diversity. Go to Plaza Latina in Graham. Much better... authentic and love Gringas

Atmosphere: 1

Food: 1

Service: 1

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El Jalapeño Mexican Restaurant

1241 Whitsett St, Burlington, NC 27215
(336) 567-4249