“I frequent the Chick-fil-A brand all of over the country and this is my children go to place for dinner. Tonight I went to your location in Cary. First of all the attendees outside aren’t as polite as the used to be they were concerned with group conversation not serving the customers. When I pulled up the cashier, said,”What can I get you”, no hey welcome to Chick-fil-A how may I serve you. I was shocked. I asked for two 12 counts of freshly cooked nuggets. I put an emphasis on fresh. I paid, drove to get my receipt and reiterated I wanted them fresh to that attendee. I got to window and I reiterated again to the young lady who had her hair cut very close, she said, “yes sir promise”. This was an entire lie and disappointment. This is the 2nd bad experience with this particular store. I have included the pictures in the email. After speaking to Caroline she has promised to give our family a night on her, but she never asked me my name, my phone number or asked when I was planning to come back. Totally disappointed.“
“had been a few years since I had gone to Rise. didn't realize that the entire franchise had changed..now, very few donuts and a horrible and impersonal way of ordering. the apple fritter tastes like it was baked yesterday or at the very least 5 hours ago. even Dunkin donuts might be better and that's not saying much. RISE used to have the best donuts. they were unique and tasted fresh. not so anymore. I wouldn't return. I find it weird to order on a computer and pick up your food from a box with a door on it and then they deem to suggest you tip them for....for what? making the food that they already get paid to make? it's not like they're making waitress wages. I guess they're more known now for their biscuits, but either way...I wouldn't return based solely on the ordering experience.“
“Thank you so much for having kind, helpful and understanding employees who truly seem to put their customers first. This evening as we were traveling home from our Thanksgiving vacation we were faced with the predicament of having to haul one vehicle home on a trailer after a very unexpected transmission issue. The dining room was closed and the curbside option was unavailable on the app & since maneuvering the drive thru with a GMC Sierra towing a Suburban was out of the question, I made a quick call into the store and a polite young lady promptly assured me that we could make it work. She asked me to let her know once I arrived and even though they didn’t have any one outdoors taking orders at that time, they could send someone out; Its chilly out today, so I felt bad have it someone do that and I was actually able to order through the app and then just let her know we had arrived. She then helped us figure out the best place to park out of the way while we waited and a very nice gentleman brought out our order, quite timely might I add. Once again thank you, it was very appreciated by all of us, especially the 3 Chic-Fil-A loving, hungry, tired of traveling kiddos! I“
“Chick-fil-A Catering was fantastic! It was so easy to work with Bonnie and Denise. There were 47 of us, and we all enjoyed ourselves. I called Bonnie to ensure that everything was ordered and to get details on where the food needs to be delivered. The food was delivered by Denise and everything was organized perfectly. I would use this particular CFA again for any catering needs.“
“This was incredible! The experience was top notch. I first came in because a friend recommended the place and I was skeptical at first due to it being in a food court, but the quality of service and food was superb. The nice gentlemen at the cashier guided me through their vast menu and encouraged me to get the spicy garlic wings. They weren't lying when they said spicy, it definitely cleared the sinuses but was very flavorful. The wings themselves were very large and for 11 dollars you get six and I could only eat 3. It is definitely a steal and I recommend it to anyone in the area.“
“Amazing fresh food! Menu looks a bit confusing but I Googled the location and got a complete breakdown.? Dixie Chick sandwich was delicious full of flavor and they use regular mayo, not the sweet stuff!! Turkey Club had thick pieces of turkey but only one skinny piece of bacon and the end slice of tomato? overall still tasted awesome. Potato soup was delicious as was the Mac and cheese. Both of my entrees included an unexpected fancy sugar cookie. I love when restaurants go above and beyond! This location is a MUST TRY!!!? ?❤️“