This Pizza Hut was outstanding. I’ve always loved Pizza Hut but have been disappointed the past few years with the service and accuracy of my orders. This Pizza Hut location did not disappoint. The employees working did an excellent job; the woman that checked us out had us check our order in front of her to make sure we were happy with everything, which I really appreciated and I’m sure makes things easier for everyone. The food was ready at exactly the time it told us online and everything was delicious! There were ample toppings and everything was made to our exact order specifications. Will definitely be returning to this location!
Waited over 50 minutes for a takeout order that was supposed to be ready in 20. Spent 60 including tip and was so disappointed by this location!
David Basham
Worst customer service! The manager wouldn't even take my coupon from
Atmosphere: 1
Food: 1
Service: 1
Don Swanick
I didn't even think about it until afterwards and to be honest I don't feel very smart but i was asked for my card number over the phone. That is a totally unsafe practice and it shouldnt be allowed in the first place.
Service: 1
Shanta Starnes
I have had bad experience with this place being never open in the past but today was excellent. The lady who answered the phone gave me a wonderful detail on the status of my order and was so friendly by throwing in for me and my family to be safe during the cold weather. Small comments like these make it a more personal experience. Even though it took my order a while I still give it a 10/10 thank you mam whoever you are
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Sticks
Hannah “Baby snake” Lynch
Parking: Lots of parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Sticks
illWill “Âzazel”
Small issue with my online order.Cheesesticks had seasoning on them.When we picked up they asked if everything was okay to which my fiance brought it to their attention.They didn't hesitate to make new ones and even let us keep the ones that had seasoning (which we will donate to someone who is in need of food near the Sonesta ES in Cary which we currently reside.
T Khan
The pizza is the worse pizza I have ever ate. I could make this which is a bad thing.
Atmosphere: 3
Food: 1
Service: 4
Mommi Moeeg
So after waiting 45 minutes it said it was delivered and wasn't so IV worked at a delivery place before close to closing they lie and say we didn't want it and they can keep it sad but true will not order again from
Service: 1
Nathaniel Onandia
I've never had to leave a review for a Pizza Hut in my life. Tonight that changed.I placed a scheduled delivery order online, contactless because I've ordered that way since that option was available. This was the first time ordering from this store aa I recently moved here. At 5, no pizza showed up, so I waited 15 minutes just because I figured it was nothing out of the ordinary (it's Christmas weekend, after all). After 15 mins, I called, and initially was met with understanding. However, the phone was handed to a woman who says she was the manager, who began being extremely instigative and dismissive of everything I was saying. At this point, I was attempting to find the pizzas we ordered (a $60 order including tip, no less) at neighboring buildings, and found the pizzas multiple buildings over from ours. I stated this to this manager, who then started yelling "What's the story?" over and over again like I was attempting to fabricate the situation. I explained that I had to walk multiple buildings over to one of the other "205" units (every building in the complex has an apartment numbered 205), and she proceeded to ask if I wanted new pizzas sent- CONTINGENT on me providing the original pizzas. I attempted to ask if I could get some kind of reimbursement (even just the delivery tip or fee, I don't want free food), but was promptly hung up on. I attempted to call back with the same phone but they didn't pickup- as soon as I tried my husband's phone they picked up. I attempted to diffuse and explain I just wanted to rectify the situation and find a way to not let this happen in the future, bit the same manager began to say I was wasting her time and she had other customers she would rather be serving. I ended up hanging up due to how incredibly rude she was being, as I do not feel this individual deserved my time at that point anymore than she felt I deserved hers'.Do better Pizza Hut, and maybe fire the woman who was claiming to be manager the evening of December 23rd, 2023.
Really disappointed to have to leave a bad review. I go here all the time and usually don’t have any issues with ordering from here. Last night I placed an online order at 8:10pm then at 8:15 I get an email saying my order had been cancelled. I called their number, a man in a call center answered and I explained my order had been cancelled and I wanted to know why, well he transfers me to the store, NO ONE answered the phone. I pulled up to the store and there were employees standing in there so they still open but clearly didn’t want to work last night. I am highly disappointed… Pizza Hut you need to do better.
Atmosphere: 2
Food: 5
Service: 1
Pat Trotman
I love the Manager at the Cary NE Maynard location. She is one in a minimum when it comes to outstanding customer service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza
RCM
Something about Pizza Hut recipes are just it! The thin crust pepperoni has tasted the exact same for 10 years and I love it. Not too much cheese, perfect balance of pepperoni. Becky at the store is great!
Atmosphere: 5
Food: 5
Service: 5
thomas phillips
Probably one of the worst pizzas I have ever eaten. Crust is like cardboard terrible. Remember why I haven't ordered from here in such a long time. So who out pizzas the hut, literally everyone.
Hilda Blanco
I’m giving this place 5 stars because of the employee Becky. I’ve had the pleasure of encountering her a few times now and every time she’s been kind, helpful, and attentive. She makes sure my order is correct before I walk out the door and I love her for it! Shout out to you Ms. Becky!
This Pizza Hut was outstanding. I’ve always loved Pizza Hut but have been disappointed the past few years with the service and accuracy of my orders. This Pizza Hut location did not disappoint. The employees working did an excellent job; the woman that checked us out had us check our order in front of her to make sure we were happy with everything, which I really appreciated and I’m sure makes things easier for everyone. The food was ready at exactly the time it told us online and everything was delicious! There were ample toppings and everything was made to our exact order specifications. Will definitely be returning to this location!
Food: 5
Service: 5
Recommended dishes: Cheese Sticks, Pepperoni Pizza
Waited over 50 minutes for a takeout order that was supposed to be ready in 20. Spent 60 including tip and was so disappointed by this location!
Worst customer service! The manager wouldn't even take my coupon from
Atmosphere: 1
Food: 1
Service: 1
I didn't even think about it until afterwards and to be honest I don't feel very smart but i was asked for my card number over the phone. That is a totally unsafe practice and it shouldnt be allowed in the first place.
Service: 1
I have had bad experience with this place being never open in the past but today was excellent. The lady who answered the phone gave me a wonderful detail on the status of my order and was so friendly by throwing in for me and my family to be safe during the cold weather. Small comments like these make it a more personal experience. Even though it took my order a while I still give it a 10/10 thank you mam whoever you are
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Sticks
Parking: Lots of parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Sticks
Small issue with my online order.Cheesesticks had seasoning on them.When we picked up they asked if everything was okay to which my fiance brought it to their attention.They didn't hesitate to make new ones and even let us keep the ones that had seasoning (which we will donate to someone who is in need of food near the Sonesta ES in Cary which we currently reside.
The pizza is the worse pizza I have ever ate. I could make this which is a bad thing.
Atmosphere: 3
Food: 1
Service: 4
So after waiting 45 minutes it said it was delivered and wasn't so IV worked at a delivery place before close to closing they lie and say we didn't want it and they can keep it sad but true will not order again from
Service: 1
I've never had to leave a review for a Pizza Hut in my life. Tonight that changed.I placed a scheduled delivery order online, contactless because I've ordered that way since that option was available. This was the first time ordering from this store aa I recently moved here. At 5, no pizza showed up, so I waited 15 minutes just because I figured it was nothing out of the ordinary (it's Christmas weekend, after all). After 15 mins, I called, and initially was met with understanding. However, the phone was handed to a woman who says she was the manager, who began being extremely instigative and dismissive of everything I was saying. At this point, I was attempting to find the pizzas we ordered (a $60 order including tip, no less) at neighboring buildings, and found the pizzas multiple buildings over from ours. I stated this to this manager, who then started yelling "What's the story?" over and over again like I was attempting to fabricate the situation. I explained that I had to walk multiple buildings over to one of the other "205" units (every building in the complex has an apartment numbered 205), and she proceeded to ask if I wanted new pizzas sent- CONTINGENT on me providing the original pizzas. I attempted to ask if I could get some kind of reimbursement (even just the delivery tip or fee, I don't want free food), but was promptly hung up on. I attempted to call back with the same phone but they didn't pickup- as soon as I tried my husband's phone they picked up. I attempted to diffuse and explain I just wanted to rectify the situation and find a way to not let this happen in the future, bit the same manager began to say I was wasting her time and she had other customers she would rather be serving. I ended up hanging up due to how incredibly rude she was being, as I do not feel this individual deserved my time at that point anymore than she felt I deserved hers'.Do better Pizza Hut, and maybe fire the woman who was claiming to be manager the evening of December 23rd, 2023.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Really disappointed to have to leave a bad review. I go here all the time and usually don’t have any issues with ordering from here. Last night I placed an online order at 8:10pm then at 8:15 I get an email saying my order had been cancelled. I called their number, a man in a call center answered and I explained my order had been cancelled and I wanted to know why, well he transfers me to the store, NO ONE answered the phone. I pulled up to the store and there were employees standing in there so they still open but clearly didn’t want to work last night. I am highly disappointed… Pizza Hut you need to do better.
Atmosphere: 2
Food: 5
Service: 1
I love the Manager at the Cary NE Maynard location. She is one in a minimum when it comes to outstanding customer service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pizza
Something about Pizza Hut recipes are just it! The thin crust pepperoni has tasted the exact same for 10 years and I love it. Not too much cheese, perfect balance of pepperoni. Becky at the store is great!
Atmosphere: 5
Food: 5
Service: 5
Probably one of the worst pizzas I have ever eaten. Crust is like cardboard terrible. Remember why I haven't ordered from here in such a long time. So who out pizzas the hut, literally everyone.
I’m giving this place 5 stars because of the employee Becky. I’ve had the pleasure of encountering her a few times now and every time she’s been kind, helpful, and attentive. She makes sure my order is correct before I walk out the door and I love her for it! Shout out to you Ms. Becky!