My husband took me in here after an emotional day for some comfort ice cream. ??The place smelled faintly of sewage. An employee looked right at us and said she was going down the street for a bathroom break. ? something is wrong with the bathroom there evidently or it’s too unclean to be used - not sure. Bad impression.The ice cream taste was same as always. Decent. The employees didn’t know which flavor was which & we had to tell them. They did have one sugar free flavor.The patio area is simple and it’s nice to sit outside.One of the employees was very positive and upbeat, complimenting the other workers and encouraging them in their strengths. He was doing a great job as a leader.I prefer the little ice cream shop in downtown Pineville to this one.Dietary restrictions: Sugar free ice cream
Atmosphere: 2
Food: 3
Service: 3
C. Cox
How are you”not doing ice cream” today?
Kayla Dula
I just need some type of explanation on how they are out of everything every time. I feel so badly for the employees who have to explain this to customers because it's ridiculous. I thought they would get better over time, especially with the limited amount of customers. However, they are always out of anything you could possibly want. Even if you order via Doordash, they wait until the dasher gets there (AFTER ORDER CONFIRMATION), to tell you they have absolutely nothing.At this point, just hire Cedric the Entertainer to reprise his role as the cafeteria lady. He can tell everyone "ain't no mo'," for everything they request. Folks can take disappointment a bit more when laughter is introduced.
Derik Swanson
Terrible employees,Close
Atmosphere: 1
Food: 3
Service: 1
Chris Nowak
Kayla was super nice and helpful. She deserves a raise and a promotion!!
Jane L.
Wanted a Vanilla/Chocolate Ice cream cake. Walked in and it was right there in the case with about 5 other different varieties of their cakes. Quickly grabbed it and headed to check out where the staff was very friendly. Quickly rang me up and I was on my way. Cake was cutely decorated and was absolutely yummy and fresh.Much better than the grocery store ones.
Lilly Soranto
Super clean nowadays and the manager is always so sweet and always willing to make a fresh pitot of coffee
Kiersten Thomas
The ice cream is good, but the workers are trash!
Carol Arana-Williams
Great shop!! Employees were super nice, let my son try all the flavors he wanted til he found the one he wanted. And the scoops are huge!!
Cassandra Galloway
I haven't been to this location in awhile, and wanted to enjoy time out with family. This location has changed, the staff is rude very rude, owner should look into this, and hire new staff
Employees are rude! The scoop portions are so small it’s ridiculous. The worst baskinRobbins I’ve been to.
A.G.G
I honestly hope this place goes out of business.I will never go back again.They hire the worst people to work there. They have the worst attitude and she even charged me $6 for 2 scoops of ice cream. I understand her life is probably miserable but that wouldn’t be my fault!
Tina Dickens
The ice cream was good, but at the time, they were out of several flavors.
Marika Metting
Ordered 3 sundaes through delivery, all chocolate, and received one chocolate, one vanilla with pecans, and one that looked like a bowl of play dough. Delivery service offered to reorder for us and 30 minutes after the order went in they canceled the order at the store. It was pretty disappointing to be planning for a treat after dinner and have it messed up twice.
Arlene V.
Absolutely disgusting.Every surface covered in grime & garbage.Hardly any seating.Health department needs to be called ASAP. Theres no way this passes any sanitation standards.
My husband took me in here after an emotional day for some comfort ice cream. ??The place smelled faintly of sewage. An employee looked right at us and said she was going down the street for a bathroom break. ? something is wrong with the bathroom there evidently or it’s too unclean to be used - not sure. Bad impression.The ice cream taste was same as always. Decent. The employees didn’t know which flavor was which & we had to tell them. They did have one sugar free flavor.The patio area is simple and it’s nice to sit outside.One of the employees was very positive and upbeat, complimenting the other workers and encouraging them in their strengths. He was doing a great job as a leader.I prefer the little ice cream shop in downtown Pineville to this one.Dietary restrictions: Sugar free ice cream
Atmosphere: 2
Food: 3
Service: 3
How are you”not doing ice cream” today?
I just need some type of explanation on how they are out of everything every time. I feel so badly for the employees who have to explain this to customers because it's ridiculous. I thought they would get better over time, especially with the limited amount of customers. However, they are always out of anything you could possibly want. Even if you order via Doordash, they wait until the dasher gets there (AFTER ORDER CONFIRMATION), to tell you they have absolutely nothing.At this point, just hire Cedric the Entertainer to reprise his role as the cafeteria lady. He can tell everyone "ain't no mo'," for everything they request. Folks can take disappointment a bit more when laughter is introduced.
Terrible employees,Close
Atmosphere: 1
Food: 3
Service: 1
Kayla was super nice and helpful. She deserves a raise and a promotion!!
Wanted a Vanilla/Chocolate Ice cream cake. Walked in and it was right there in the case with about 5 other different varieties of their cakes. Quickly grabbed it and headed to check out where the staff was very friendly. Quickly rang me up and I was on my way. Cake was cutely decorated and was absolutely yummy and fresh.Much better than the grocery store ones.
Super clean nowadays and the manager is always so sweet and always willing to make a fresh pitot of coffee
The ice cream is good, but the workers are trash!
Great shop!! Employees were super nice, let my son try all the flavors he wanted til he found the one he wanted. And the scoops are huge!!
I haven't been to this location in awhile, and wanted to enjoy time out with family. This location has changed, the staff is rude very rude, owner should look into this, and hire new staff
Restaurantji Recommends
Employees are rude! The scoop portions are so small it’s ridiculous. The worst baskinRobbins I’ve been to.
I honestly hope this place goes out of business.I will never go back again.They hire the worst people to work there. They have the worst attitude and she even charged me $6 for 2 scoops of ice cream. I understand her life is probably miserable but that wouldn’t be my fault!
The ice cream was good, but at the time, they were out of several flavors.
Ordered 3 sundaes through delivery, all chocolate, and received one chocolate, one vanilla with pecans, and one that looked like a bowl of play dough. Delivery service offered to reorder for us and 30 minutes after the order went in they canceled the order at the store. It was pretty disappointing to be planning for a treat after dinner and have it messed up twice.
Absolutely disgusting.Every surface covered in grime & garbage.Hardly any seating.Health department needs to be called ASAP. Theres no way this passes any sanitation standards.