The best service we ever had don’l not recommended
Janice Gibson
Better than the bellow standard expectations we get back home. We enjoyed our double cheeseburger, fries, classic wrap, drinks, and Hershey pie. The employees were courteous, and quick.On their wall is a sign that boasts they were finalist for the company’s gold standard award.My reason for four instead of five stars is the atmosphere. They are located in an extremely busy mall. The food court is very noisy, and it’s hard to find seating.
Atmosphere: 4
Food: 5
Service: 5
Keith Lindsey
Food was ok. Service was some of the worst I've had anywhere. Gentleman calls my number to pick up food sees me walking to him sets my food down on the back counter, starts speaking to another gentleman in Spanish and they walk off I had to wait until another gentleman walked out from the kitchen to get my order and when I asked why it was left sitting out he just asked if I wanted ketchup. Terrible service for a twelve dollar Whopper. I won't go back. Too many other choices in the food court for BK with awful service.
Food: 3
Wendy Rios
They treat you as if you were going to ask them for free food.Kid-friendliness: They never smile because if I was in a good mood they take away my happiness
Atmosphere: 5
Food: 2
Service: 1
Recommended dishes: Whopper
Valued C.
they charge for refills, which i feel like is insane when you can go to any other location and not pay for refills. they also will charge you for sauce, outrageous.
Chris Meacham
Very slow. No sense of urgency. No one seemed to be in charge, just some kids running the show. Spill left puddle in front of counter and instead of putting a sign up, the girl got a red sanitizer bucket and \\\"BATHROOM\\\" cleaner and started spraying the counter then wiping it in the floor. Then put the towel with the bathroom cleaner on it back in the sanitizer bucket water.
Hades Daughter
We tried to use the code from the app and was told they don't accept them (even when the app said Concord Mills). Was also told of we were paying in cash, we needed to pay the exact amount. Then ordered a Whopper with no cheese and they added cheese. My fiance ordered a Whopper and they guy did not let him customize it and just copied my order. We could not eat the fries because of the amount of salt.
Atmosphere: 5
Food: 3
Service: 4
Tierra C.
This is the second time I came to this Burger King and the soda options were out. With my order I asked for a sprite, when I tasted it, it was just carbonation. When I told him it was out, he said oh we are out of sprite. I asked could I get the strawberry Fanta, guess what?! It was out too. Then he says we are out of everything but coke and tea. I said so when it goes out you don't replace it? He said it takes a really long time. I said but I don't want the options presented and he said well we can't change them out right now. All of that on top of them getting my food wrong and having to go back up there for them to fix it. Very disappointed.
Charlie Fox
clerk denied my ability to use a code. Went somewhere else. Said they offer codes on the app. Stop the ?
Food was great! Kids loved it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whopper
The best service we ever had don’l not recommended
Better than the bellow standard expectations we get back home. We enjoyed our double cheeseburger, fries, classic wrap, drinks, and Hershey pie. The employees were courteous, and quick.On their wall is a sign that boasts they were finalist for the company’s gold standard award.My reason for four instead of five stars is the atmosphere. They are located in an extremely busy mall. The food court is very noisy, and it’s hard to find seating.
Atmosphere: 4
Food: 5
Service: 5
Food was ok. Service was some of the worst I've had anywhere. Gentleman calls my number to pick up food sees me walking to him sets my food down on the back counter, starts speaking to another gentleman in Spanish and they walk off I had to wait until another gentleman walked out from the kitchen to get my order and when I asked why it was left sitting out he just asked if I wanted ketchup. Terrible service for a twelve dollar Whopper. I won't go back. Too many other choices in the food court for BK with awful service.
Food: 3
They treat you as if you were going to ask them for free food.Kid-friendliness: They never smile because if I was in a good mood they take away my happiness
Atmosphere: 5
Food: 2
Service: 1
Recommended dishes: Whopper
they charge for refills, which i feel like is insane when you can go to any other location and not pay for refills. they also will charge you for sauce, outrageous.
Very slow. No sense of urgency. No one seemed to be in charge, just some kids running the show. Spill left puddle in front of counter and instead of putting a sign up, the girl got a red sanitizer bucket and \\\"BATHROOM\\\" cleaner and started spraying the counter then wiping it in the floor. Then put the towel with the bathroom cleaner on it back in the sanitizer bucket water.
We tried to use the code from the app and was told they don't accept them (even when the app said Concord Mills). Was also told of we were paying in cash, we needed to pay the exact amount. Then ordered a Whopper with no cheese and they added cheese. My fiance ordered a Whopper and they guy did not let him customize it and just copied my order. We could not eat the fries because of the amount of salt.
Atmosphere: 5
Food: 3
Service: 4
This is the second time I came to this Burger King and the soda options were out. With my order I asked for a sprite, when I tasted it, it was just carbonation. When I told him it was out, he said oh we are out of sprite. I asked could I get the strawberry Fanta, guess what?! It was out too. Then he says we are out of everything but coke and tea. I said so when it goes out you don't replace it? He said it takes a really long time. I said but I don't want the options presented and he said well we can't change them out right now. All of that on top of them getting my food wrong and having to go back up there for them to fix it. Very disappointed.
clerk denied my ability to use a code. Went somewhere else. Said they offer codes on the app. Stop the ?
Restaurantji Recommends
Rude lady that gave me my order I ordered a spicy crispy chicken that wasn't fresh and looks like it had been sitting and it was slopped together
Best Burger King I've ever been to. Incredibly friendly staff, very efficient, and food is always fresh.
Terrible food, low quality and bad customer service. Erica the manager refused to refund me for a cold and nasty sandwich, definitely don’t recomend.
the person that took my order was really nice. they gave the food quickly.
We went to 3 different restaurants and no printer working ?