On the upside,the people working there are nice. On the down side, they are slow. A few years ago, it was a decent operation, but they have new management and workers. In fact, they are the slowest fast food workers I have ever encountered anywhere. No matter the time of day or how many people are there, be it two or twelve, expect to wait at least 15 minutes. One morning, I waited 20 minutes for a bagel with cream cheese and there was only two other people in the place. This means that no matter what you order, it's gonna be cold. Oh, and it will look nothing like the picture. Today I ordered an egg, cheese, bacon bagel and nothing about it was still hot. The cheese wasn't even melted. It was just room temperature and oily like cheese gets when it's been left out. What I'm saying is that someone needs to come in and manage this place to be what it used to be, which was functional and faster than it is now. Folks on campus are limited to what is available to them, so make what is available worthwhile.
Noelle Forastiere
Decent bagelsLong wait times around 8 amDrinks made fast food slow and that causes the temps of drinks to be not so desirable when u finally get food. They are often out of things as well. U have to order on kiosk and u can't adjust cetain things the way u like which is weird. Prices not consistent either.
Parker Hutcheson
I love Einsteins but my coffee order never comes out correctly. Cream or extra flavoring is added to my coffee when on my ticket it say expresso shot, no cream and 1 pump of vanilla. The wait time is not fast. I waited 15 longer for my coffee order today and it was still wrong. Overall food is good but coffee is never made correctly and wait time is long
Brooke Sutton
place takes sooooo long. staff is not quick at all to get orders out. food is good but the wait makes you not want to get food here. the pink haired lady at the register should not be working the register.
Katherine Blanton
Ordered an all nighter and water. I got charged for water….I asked a worker if they charge for water and he tells me no. I show him that I was charged for water and he says “oh” and walks off and continues helping with everyone else’s orders. So I left as I guess that’s how we address issues now.
Mar Pepin
We come pretty early to campus and usually around 7:30 am it’s pretty dead because no one’s awake and on campus. I got an Asiago bagel with schmear. It took a few minutes for my bagel to be ready, but that’s to be expected. The people working were nice and the inside seating area is comfortable and large.
Marsh The Fox
The coffee is great and would be served quickly. God forbid you want a bagel fast though. They're good but this place definitely needs to work on team efficiency.
LM812
not me, but happened to my roommate. They ordered something from the GET app and waited there for over 45 minutes. The place began to close so they ask where their food is, gaining the response of "it'll be ready momentarily. We have your ticket" so they wait another hour until the place closes. No word from the employees, and their ticket is sitting in the basket like it had already been given out. They never received their food and wasted their meal exchange for the day. I understand that this may have been a mistake, and I am usually never one to criticize food service workers, but this was plain laziness and carelessness. you'd think for a meal plan that costs well over 1000 dollars, there would be a closer look at efficiency within these eating establishments.
Kinsley Odom
very rude worker referred to schools taking tours as toddlers and cursed when they walked in. Very poor manners.
Kit Kat
Normally I have good experiences with Einstein’s but today I was served the wrong meal after waiting 30 minutes for it. The order I received is the one sandwich I didn’t want to eat again as I had it a few days ago and the middle seemed cold and I wasn’t a fan of the taste.I tried to call the number on the getapp to call the restaurant and let them know so I could get the right order but their restaurant is not an option on it. I tried calling the number listed when you look up the restaurant. It rings a few times and then a recording speaks to tell you the hours they are open and then it ends the call. I’m not in the mood to walk back when it’s pouring rain outside for a meal only to have to wait for them again to make because I can’t contact them at all. I don’t understand what I’m paying a meal plan for that’s $1700 plus each semester if I can’t get the right customer service, the wrong orders and can’t even contact the restaurant to speak to someone!!
On the upside,the people working there are nice. On the down side, they are slow. A few years ago, it was a decent operation, but they have new management and workers. In fact, they are the slowest fast food workers I have ever encountered anywhere. No matter the time of day or how many people are there, be it two or twelve, expect to wait at least 15 minutes. One morning, I waited 20 minutes for a bagel with cream cheese and there was only two other people in the place. This means that no matter what you order, it's gonna be cold. Oh, and it will look nothing like the picture. Today I ordered an egg, cheese, bacon bagel and nothing about it was still hot. The cheese wasn't even melted. It was just room temperature and oily like cheese gets when it's been left out. What I'm saying is that someone needs to come in and manage this place to be what it used to be, which was functional and faster than it is now. Folks on campus are limited to what is available to them, so make what is available worthwhile.
Decent bagelsLong wait times around 8 amDrinks made fast food slow and that causes the temps of drinks to be not so desirable when u finally get food. They are often out of things as well. U have to order on kiosk and u can't adjust cetain things the way u like which is weird. Prices not consistent either.
I love Einsteins but my coffee order never comes out correctly. Cream or extra flavoring is added to my coffee when on my ticket it say expresso shot, no cream and 1 pump of vanilla. The wait time is not fast. I waited 15 longer for my coffee order today and it was still wrong. Overall food is good but coffee is never made correctly and wait time is long
place takes sooooo long. staff is not quick at all to get orders out. food is good but the wait makes you not want to get food here. the pink haired lady at the register should not be working the register.
Ordered an all nighter and water. I got charged for water….I asked a worker if they charge for water and he tells me no. I show him that I was charged for water and he says “oh” and walks off and continues helping with everyone else’s orders. So I left as I guess that’s how we address issues now.
We come pretty early to campus and usually around 7:30 am it’s pretty dead because no one’s awake and on campus. I got an Asiago bagel with schmear. It took a few minutes for my bagel to be ready, but that’s to be expected. The people working were nice and the inside seating area is comfortable and large.
The coffee is great and would be served quickly. God forbid you want a bagel fast though. They're good but this place definitely needs to work on team efficiency.
not me, but happened to my roommate. They ordered something from the GET app and waited there for over 45 minutes. The place began to close so they ask where their food is, gaining the response of "it'll be ready momentarily. We have your ticket" so they wait another hour until the place closes. No word from the employees, and their ticket is sitting in the basket like it had already been given out. They never received their food and wasted their meal exchange for the day. I understand that this may have been a mistake, and I am usually never one to criticize food service workers, but this was plain laziness and carelessness. you'd think for a meal plan that costs well over 1000 dollars, there would be a closer look at efficiency within these eating establishments.
very rude worker referred to schools taking tours as toddlers and cursed when they walked in. Very poor manners.
Normally I have good experiences with Einstein’s but today I was served the wrong meal after waiting 30 minutes for it. The order I received is the one sandwich I didn’t want to eat again as I had it a few days ago and the middle seemed cold and I wasn’t a fan of the taste.I tried to call the number on the getapp to call the restaurant and let them know so I could get the right order but their restaurant is not an option on it. I tried calling the number listed when you look up the restaurant. It rings a few times and then a recording speaks to tell you the hours they are open and then it ends the call. I’m not in the mood to walk back when it’s pouring rain outside for a meal only to have to wait for them again to make because I can’t contact them at all. I don’t understand what I’m paying a meal plan for that’s $1700 plus each semester if I can’t get the right customer service, the wrong orders and can’t even contact the restaurant to speak to someone!!
Restaurantji Recommends
Good bagels. Nice friendly people. Recommend.
The staff and managers are always so friendly and attentive. I love their bagels and the coffee is always really good. I definitely recommend.
Great place to work and eat.
I haven't been in a while but the food was always great. There usually was a long line but they were fast.
Best coffee and Bagels in Cullowhee. should be open on weekends