Drove to this DQ tonight at 416 Atwater Ln Denver, NC 28037 to get some ice cream after a movie to top off the night. As we pull up to the store, we noticed that the parking lot/drive-thru is blocked off with cones. It was 9:20pm. I figured maybe they were closed. I looked online and noticed that they in fact were supposed to be open until 10pm. So, I called the store curious if they were open or not. As soon as someone answers I hear laughter in the background. The person who answered seemed annoyed that they had a call to begin with. I asked if they were open or not and their response along with the staff in the background was definitely not one I expected. The gentleman told me "does it look like we're open?" As everyone in the background laughed. Then he proceeded to tell me that they had ran out of ice cream. Once he said that, another staff member in the background shouted "we're like Mc Donald's, our ice cream machine is down" only to be followed by another man shouting "F*#% them, we are Cloosseedddd!" Very loudly. Then they all laughed. After that he asked me if there's anything else I needed, to which I responded no and then he hung up on me. I've been to this location a couple of times since it's the closest location to where I live. But I can assure you that after this experience, I'll be supporting another business instead. Seems like good customer service is hard to find these days. A simple "I'm sorry, we had to close early due to a shortage of supplies" would've sufficed.
Jim R.
Still the best DQ in the greater metro Charlotte area. Friendly staff, quick efficient service. Yay, a nice place to go.
Reynolds Nicole
very pleased they was on point
Bill W.
Good basic fast food served quickly and at a fair price. Been about a half a dozen times since we moved to Denver about a year and a half ago. So far every time has been good. Food is always hot and fresh and made to order and not under a heat lamp to dry out, Staff is courteous and patient Only thing I've tried that I did not like was the Flamethrower Burger because I did not like the sauce and not that it was too hot. Just did not like the taste. The 1/4 lb Cheeseburger Combo is excellent as are the Chili Dogs as is the Crispy Fish Sandwich. In the same parking lot as Publix but on the other side of the parking lot. Very convenient to home being only about 5 minutes away depending on traffic.
Trent H.
Have been here twice and have has great experiences both times. The service has been fast as well as our blizzards have been tasty.
Russell Williams
Always have good experiences here. Food and blizzards are good. Staff is mostly friendly. They don’t say much but aren’t rude.
Kathryn A.
Very clean and "delicious fudge sundaes" per my 7 year old son who made me rate this "restaurant".
Lauren T.
Staff is rude. We got 4 blizzards and when I get to the window, the person who took my payment didn't say a word and looked miserable. The blizzards were so melted when they handed them out that it made a mess in my car just from the DT window to a parking spot. We also heard one of the employees in the back say that they didn't have 2 of the ingredients to make our blizzards. They handed them out anyway and didn't tell us that our blizzards were going to be missing any ingredients. Just disappointed that for $20 we got melted ice cream that was missing half of the ingredients.
Pj M.
Drive thru is fast and convenient. Happy, friendly drive thru staff. The Peanut Buster Parfait is the only thing I get, but it is amazing. Lots of peanuts and hot fudge mixed throughout the vanilla soft serve ice cream.
I Was Yelled at by the Manager Who Went into a Raving Because It took 7 Minutes for me in Line,My Food Was Not Ready When I Got to The Window to Pay ,The Manager Told Me To Go On and Leave Without My Food,I Had Paid for,I would give this DQ a 0 after my experience tonight,I am a senior 67 , just left surgeon today, been in the hospital 2 times recently and am not well,I have been eating at this DQ since it opened and this is Inexcusable,No Role Model for the Young Employees ,that were also demanded to give money back and not give me food,It is with regret I write this,God Help Ken.
Jennifer Gordon
Small Vanilla Cone please……y’all, I mean REALLY~half melted with the napkin around the bottom of it
Dana Parris
Friendly Crew and great ice cream.
Jay Nicklaw
Great place for families. Had a soft ice cream cone dipped in chocolate. Yum ? yum. Great service and staff very friendly.
Alyssa S.
amazing food!! great deals on the app!! didnt wait long for food nice workers VERY clean inside
Drove to this DQ tonight at 416 Atwater Ln Denver, NC 28037 to get some ice cream after a movie to top off the night. As we pull up to the store, we noticed that the parking lot/drive-thru is blocked off with cones. It was 9:20pm. I figured maybe they were closed. I looked online and noticed that they in fact were supposed to be open until 10pm. So, I called the store curious if they were open or not. As soon as someone answers I hear laughter in the background. The person who answered seemed annoyed that they had a call to begin with. I asked if they were open or not and their response along with the staff in the background was definitely not one I expected. The gentleman told me "does it look like we're open?" As everyone in the background laughed. Then he proceeded to tell me that they had ran out of ice cream. Once he said that, another staff member in the background shouted "we're like Mc Donald's, our ice cream machine is down" only to be followed by another man shouting "F*#% them, we are Cloosseedddd!" Very loudly. Then they all laughed. After that he asked me if there's anything else I needed, to which I responded no and then he hung up on me. I've been to this location a couple of times since it's the closest location to where I live. But I can assure you that after this experience, I'll be supporting another business instead. Seems like good customer service is hard to find these days. A simple "I'm sorry, we had to close early due to a shortage of supplies" would've sufficed.
Still the best DQ in the greater metro Charlotte area. Friendly staff, quick efficient service. Yay, a nice place to go.
very pleased they was on point
Good basic fast food served quickly and at a fair price. Been about a half a dozen times since we moved to Denver about a year and a half ago. So far every time has been good. Food is always hot and fresh and made to order and not under a heat lamp to dry out, Staff is courteous and patient Only thing I've tried that I did not like was the Flamethrower Burger because I did not like the sauce and not that it was too hot. Just did not like the taste. The 1/4 lb Cheeseburger Combo is excellent as are the Chili Dogs as is the Crispy Fish Sandwich. In the same parking lot as Publix but on the other side of the parking lot. Very convenient to home being only about 5 minutes away depending on traffic.
Have been here twice and have has great experiences both times. The service has been fast as well as our blizzards have been tasty.
Always have good experiences here. Food and blizzards are good. Staff is mostly friendly. They don’t say much but aren’t rude.
Very clean and "delicious fudge sundaes" per my 7 year old son who made me rate this "restaurant".
Staff is rude. We got 4 blizzards and when I get to the window, the person who took my payment didn't say a word and looked miserable. The blizzards were so melted when they handed them out that it made a mess in my car just from the DT window to a parking spot. We also heard one of the employees in the back say that they didn't have 2 of the ingredients to make our blizzards. They handed them out anyway and didn't tell us that our blizzards were going to be missing any ingredients. Just disappointed that for $20 we got melted ice cream that was missing half of the ingredients.
Drive thru is fast and convenient. Happy, friendly drive thru staff. The Peanut Buster Parfait is the only thing I get, but it is amazing. Lots of peanuts and hot fudge mixed throughout the vanilla soft serve ice cream.
thanks for the “6 piece nugget”
Restaurantji Recommends
I Was Yelled at by the Manager Who Went into a Raving Because It took 7 Minutes for me in Line,My Food Was Not Ready When I Got to The Window to Pay ,The Manager Told Me To Go On and Leave Without My Food,I Had Paid for,I would give this DQ a 0 after my experience tonight,I am a senior 67 , just left surgeon today, been in the hospital 2 times recently and am not well,I have been eating at this DQ since it opened and this is Inexcusable,No Role Model for the Young Employees ,that were also demanded to give money back and not give me food,It is with regret I write this,God Help Ken.
Small Vanilla Cone please……y’all, I mean REALLY~half melted with the napkin around the bottom of it
Friendly Crew and great ice cream.
Great place for families. Had a soft ice cream cone dipped in chocolate. Yum ? yum. Great service and staff very friendly.
amazing food!! great deals on the app!! didnt wait long for food nice workers VERY clean inside